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Chat History

Chat history disappeared toggle
Your chat history is saved in the app on your device. For this reason, you cannot carry over or restore your chat history in the following cases.

- If you deleted your chat history
- If you uninstalled then reinstalled your LINE app (including restoring the app from backup)
- If you changed to a new device

If you wish to back up your chat history, please refer to the following article.

Backing Up and Restoring Chats

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How do I back up my chats? toggle
You can back up your chats by selecting Backup Chat History from each chat room.

When you back up your chat history, backup files will automatically be created on the SD card or on your device. Before backing up your chat history, make sure you have enough free space on the SD card and your device.

To back up your chat history, please follow the steps below:

1. From the Chats tab, select the chat room with the chat you want to back up.
2. Tap the V icon at the top-right of the screen > Chat Settings.
3. Tap Backup Chat History.

If you want to restore your chat history at a later time, select Backup All and follow the steps above for each chat room.
 Note:
- If you select Backup as a Text File, things such as stickers, photos, videos, and voice messages will not be saved and cannot be restored.
- If you select Backup All, you will be able to restore things such as your chat history and stickers for each chat room you selected this option for.

If you are viewing this page on your smartphone, tap this link to move to your chat list.


If you successfully carried over your account from the LINE User Login screen, you will be able to restore the chats that were saved by selecting Backup All.

For steps on how to restore your chat history, please refer to this article.

Important notes when changing devices:
- If your chat history was saved on your device, you will need to copy the backup file to an external device like an SD card.

For more information regarding issues with importing your chat history, please refer to the following Help article:

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Restoring backed up chats on Android devices toggle
To restore (import) your chat history, you will need to select Backup All from the Backup Chat History option beforehand. For more information, please refer to the following Help article:


To restore your chat history, please follow the steps below along with making sure you have enough free space on the SD card and your device:

Using an SD card
1. Insert the SD card with the backed up files into your device.
2. Open the chat room that you want restore the chats for > tap the V icon at the top-right of the screen > Chat Settings.
3. Tap Import Chat History.
Note: If the Import Chat History option does not appear, please refer to the "If you are not using an SD card" below.

To restore the chat histories for multiple chat rooms, you will need to follow the above steps for each room.

If you are not using an SD card
If the Import Chat History option does not appear when importing your chat history, please refer to the following Help article:


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Problems importing chat history toggle
If you encountered an error when importing your chat history, depending on the issue, the following causes may be to blame:

The Import Chat History option does not appear
If you are not using an SD card and the option to import your chat history does not appear, you need to manually copy the backup file over to the proper folder. Use a file managing app or connect your device directly to your PC to access the backup files and move them to the "LINE_backup" folder.
Note: If this folder does not exist, please create one.

If you are not sure how to create folders or move files, please contact the manufacturer of your device.

After you move the backup files, you will be able to restore them with the following steps:

1. Save the backup files to the folder titled "LINE_backup" on your device.
2. Open the chat room that you want restore the chats for > tap the V icon at the top-right of the screen > Chat Settings.
3. Tap Import Chat History.

If you did not select Backup All from the Backup Chat History option, you will not be able to restore your chats.

The app freezes or crashes
If the app freezes or crashes, your device may not have enough memory or the system specs are too low. Make sure your device has sufficient memory before exporting or importing your chat history. Please delete any unnecessary apps or data and restart your device before trying again.

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