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Abuse in Chats and Groups

Harassment in chats and groups toggle
If you find that you are the victim of harassment or other illegal activities, please discuss the matter first with your family and close friends.

Chats and information used on LINE are considered extremely private information and protected with the highest level of security possible. The right to privacy of communication is also applied by law.

In order to guarantee a way for our customers to freely communicate, we are not able to view the contents or exchanges within chats. That is why we cannot verify the facts ourselves. We appreciate your understanding.

Please check the following help links if you were added as friend by someone you do not know or if you received harassing messages through chats.

Chat Security

Please check the following help page if you are having issues with Unicode, such as special characters and symbols.

Issues with Special Characters and Symbols

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Issues with special characters and symbols toggle
If you are experiencing issues with special Unicode characters and symbols, you can resolve them using the Windows version of LINE.

If you have never used the Windows version of LINE, please see the following article.

Using the Windows Version of LINE

Please try the following in the Windows version of LINE.

Issues in 1-on-1 Chats
- Delete the messages containing the Unicode characters.
1. Right-click the chat on the chats tab.
2. Click Delete.

Issues with Group Invitations
- Decline the invitation.
1. Right-click the group on the Group Invitations list.
2. Click Decline.

Issues in Group Chats
- Leave the group.
1. Right-click the group on the friends tab.
2. Click “Leave this Group.”

Issues on Friends List
- Change your friend’s display name.
1. Right-click the friend on the friends tab.
2. Click “Change Friend’s Name.”
3. Enter a new name for the friend and click the check mark to save.

Issues on Timeline
- Block the friend.
1. Right-click the friend on the friends tab.
2. Click Block.

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Impersonation

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If you receive any LINE messages claiming to be from the LINE team, please see the following article.

Chat Security

If you receive email spam claiming to be from the LINE team, please configure your spam filters to block them. Please inquire with your email service provider about how to do this.

The LINE team will only contact you from the following domains.

@accept.line.me
@naver.jp
@line.me
@noti.naver.jp

Emails from other domains claiming to be the LINE team are fraudulent.

While we are unsure why you might have received the spam email, please be assured that no personal information has been leaked from LINE. We place the utmost importance on the security of the information acquired by our company.

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Own name appears on Friends list toggle
If you have your own phone number saved in your device’s contacts, your LINE account will automatically be added as a friend.

If your name appears on your friends list, you may have saved the wrong information in your contacts. Please check your device’s contacts list to make sure the phone number saved under your name is accurate.

If a phone number that you are no longer using is saved under your name, the LINE account of another user who acquired the phone number after you and registered to LINE using it will be added to your friends list.

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Non-LINE user appears on Friends list toggle
If you enable auto adding of friends from your device’s contacts, the names that they are saved under in your device’s contacts will be shown.

In the following cases, the friend that you see on your LINE friends list may be a different person from who you think they are.

- The owner of the phone number has changed
- You have multiple phone numbers saved under the same person’s name in your contacts
- The wrong phone number is registered in your contacts

Please check if your friend's phone number is up to date and accurate, and that you do not have multiple phone numbers saved for the same friend.

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Spam Messages and Emails

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If you receive spam messages on LINE, please see the following article.

Chat Security

If you receive spam on your email address registered with LINE, please configure your spam filters to block them. Please inquire with your email service provider about how to do this.

While we are unsure why you might have received the spam email, please be assured that no personal information has been leaked from LINE. We place the utmost importance on the security of the information acquired by our company.

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Message claiming to be from the LINE team toggle
If you receive any LINE messages claiming to be from the LINE team, please see the following article.

Chat Security

If you receive email spam claiming to be from the LINE team, please configure your spam filters to block them. Please inquire with your email service provider about how to do this.

The LINE team will only contact you from the following domains.

@accept.line.me
@naver.jp
@line.me
@noti.naver.jp

Emails from other domains claiming to be the LINE team are fraudulent.

While we are unsure why you might have received the spam email, please be assured that no personal information has been leaked from LINE. We place the utmost importance on the security of the information acquired by our company.

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Rights Infringement

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Unfortunately, we can only respond to claims concerning rights infringement if the victim of the infringement contacts us personally.

If your inquiry is not about the infringement of your own rights, we will not be able to help you. Thank you for understanding.

Can you still view the infringing content inside the LINE app?

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If you cannot see the content anymore toggle
We can only consider taking action after confirming your claims. If the material in question can no longer be found, there is no way for us to confirm your claims or take any action.

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Making Reports

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You can make reports in any chat or on the Timeline. Please refer to the following article about the report feature.

Reporting in Chats

We will check your reports for activity that violates our Terms and Conditions of Use, then take the corresponding actions if found.

LINE Terms and Conditions of Use
http://terms.line.me/line_terms/

Please note that we are unable to inform you of the results of our investigation so as to protect the privacy of the reported user.

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