Help center

Friend issues

Device contact not showing on friends list

If contacts are not showing up on your friends list even though they are in your device contacts list, the following may be the case.

- You or your friend have set Auto Add Friends off on your respective smartphone devices.

- They were added to your Blocked or Hidden users list.

- They are in your Friend Recommendations List.

Please see the following articles for more details

Automatically Adding Friends from Contacts

How friend recommendations work

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Why does a blocked or removed friend still appear in my game rankings?

The reason will differ for each game. Please start the game and contact the LINE GAME team using the inquiry form found inside the app.

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Friends disappeared

If all of your friends have disappeared, you may have minimized your friends list. Please tap the light gray bar that says Friends (number) on the friends tab to display all your friends again.

If only some of your friends have disappeared, your friend may have deleted their LINE account. When a friend deletes their LINE account, they will be removed from your friends list. To find out about your friend’s usage status, please check with them directly.

Other than the above, please check whether they have been added to the Blocked or Hidden Users list. Please follow the steps below to check your Blocked or Hidden Users list.

1. Tap the settings icon > Friends.

2. Tap Hidden Users or Blocked Users.

Please note that you will not be able to see your friends on the lists above if you have already deleted them. Please add them again.

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Cannot add friends using ID Search

To prevent abuse of the ID search feature, we suspend the search feature when you search too many times in a given period of time. We cannot provide any details about how long the feature will be suspended for security reasons.

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I can't add friends via QR code

If your friend can't scan your QR code, try regenerating it by following the steps below.

1. Tap the QR code icon on the right side of the search bar.

2. Tap My QR code.

3. Tap Regenerate > OK.

Note: The search bar appears at the top of the Home and Chats tabs.

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I receive the message “The account you are trying to add cannot accept any more friends”

There is a limit on the number of users you can add as a friend, and who can add you as a friend.

If the message “Sorry, the account you are trying to add cannot accept any more friends” appears when you try to add a user, the user has been added by many other users, so you cannot add them as a friend.

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Help center

Search Help articles

Friend issues

Device contact not showing on friends list

Why does a blocked or removed friend still appear in my game rankings?

Friends disappeared

Cannot add friends using ID Search

I can't add friends via QR code

I receive the message “The account you are trying to add cannot accept any more friends”