LINE

Help

FAQs

How do I use LINE on iPad? toggle
The following are ways you can use LINE on iPad.

Using your smartphone LINE account on iPad
On the login screen, enter your email address and password that is registered on the smartphone version of LINE, and tap Login. If you wish to log in with a QR code, tap QR Code Login.


If you wish to create a new account
Tap Sign up on the bottom right of the login screen and follow the prompts. Please refer to the following articles for steps on creating a new account. Please note that LINE requires a phone number or Facebook verification.


If you wish to carry over your account
Tap "If you have been using LINE on a non-smartphone device only" on the bottom of the screen and carry over your account.

Was this page helpful?

Yes No

An identity verification code appears when I log in to the iPad version of LINE toggle
When logging in to LINE for the first time on your iPad, you will be asked to enter a verification code in the LINE app on your smartphone. This process will be required if you reinstall LINE on the same device.

Please have your smartphone version of LINE on hand, and follow these steps.

1. Log in to LINE on the iPad with your email address and password, or log in with QR code.
2. A 4-digit or 6-digit verification code will be displayed.
3. Start the LINE app on your smartphone and enter the verification code shown on your iPad.

Was this page helpful?

Yes No

How do I check my registered email address and password? toggle
You can check and change your registered email address and change password by accessing the LINE app on the device you used to create your LINE account. 

1. Tap the More > Settings > Account.
2. Tap Change Your Email.

You can also use QR code login. Please see the below Help article.

Was this page helpful?

Yes No

Received notification but no message arrives toggle
It may sometimes take a while for the actual message to be received (displayed) after the notification is received. If you are still having problems, please try the following steps.

1. Go back to the list of chats, then open the chat you are having problems with again.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update

Was this page helpful?

Yes No

App does not start or crashes toggle
If LINE is unable to start or closes suddenly (crashes), please try the following.

1. Update the app.
Issues may occur on older versions of the app. Please update to the latest version.
http://line.me/update

2. Restart your device.
Some issues are resolved by restarting your device. Steps may differ for each device. Please see your user manual for details.

3. Update your OS.
Issues may occur on older OSes. Please check if your OS has been updated to the latest version using the steps below.

iOS: Go to your device’s Settings > General > Software Update.

4. Check your network connection.
Please check if your device is properly connected to the network using your browser.

5. Delete unnecessary apps and data from your device.
The device may not function properly if there is not enough storage space left. Please delete any unnecessary apps or data.

Was this page helpful?

Yes No

Important: protecting your account from being stolen toggle
There have been many cases in which unauthorized third parties have logged in to internet services using email addresses and passwords leaked from other services. No information registered to LINE, such as phone numbers, email addresses, and passwords, have been compromised.

If you use the same email address and password for LINE as another service, we strongly recommend changing your password and PIN (only available in some countries and versions of LINE).

Please try the following on the smartphone version of LINE.


Tips for a strong PIN
- Do not use the same or consecutive numbers.
- Do not use numbers related to your personal information.

Reported cases of unauthorized logins
The following types of messages are often sent by the third party when an account is stolen. If you receive messages asking you to do the following from a friend, their account may have been stolen.

- Help me buy prepaid cards
- Help me buy iTunes cards
- I’m in trouble and need you to transfer money to my bank account

As they may change the content of their messages at any time, you should also suspect if your friend’s account has been stolen in the following cases.
- The messages do not sound like the way your friend talks
- A friend whom you have not spoken to for a long time suddenly asks you for money
- The friend's language is unnatural

If your friend’s account has been stolen
If you suspect that your friend’s account may have been stolen, please contact them outside of LINE (in person, by text, by phone, or on a social network) to let them know.

If your account has been stolen
If you are suddenly unable to access your account even though you did not make any changes to it, or if your friend contacts you to let you know that your account has been stolen, please see the following article.

Was this page helpful?

Yes No

Category

Help Center