LINE

Help

Chats, Calls, and Notifications

Chats

FAQ

Stopping GIFs from playing toggle
To stop GIFs from playing: 
1. Go to More > Settings > Photos & videos.
2. Turn the Auto-play GIFs setting OFF.

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Chat history disappeared toggle
Your chat history is saved in the app on your device. For this reason, you cannot carry over or restore your chat history in the following cases.

- If you deleted your chat history
- If you uninstalled then reinstalled your LINE app (including restoring the app from backup)
- If you changed to a new device

If you wish to back up your chat history, please refer to the following article.

Backing Up and Restoring Chats

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Problems sending or receiving messages toggle
If you are having problems sending or receiving messages, please try the following steps.

1. Update your LINE app from the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the list of chats, then open the chat you are having problems with again.

Please note that sometimes it may take a while for a chat message to show up after you receive the notification.

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App crashes toggle
If the app crashes when sending messages, there may not be enough memory on your device. Please try the following steps.

1. Close all running apps
2. Restart LINE
3. Restart your device

If the app crashes only in specific chats, deleting the chat history for those chats may help. Please back up your chat history according to the steps in the article below.

Backing Up and Restoring Chats

If the app crashes every time you open a specific chat, the only way to solve the issue is to delete the chat history. Please back up chats with lots of messages regularly.

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I see a chat message saying “Start chatting with your new friend now!” toggle
We have added a new feature from LINE ver. 5.2.0 that automatically creates a chat room with recently added friends. The first time you open the newly created chat room, you will be asked to send your friend a sticker.

This message may also appear at the top of the chat list when you or your friend switch “Allow Others to Add” ON.
If this message appears from a friend you have not chatted with recently, it is possible your friend has switched “Allow Others to Add” ON.
Please be assured that your account has not been stolen if you see this message.


If you do not want to send a sticker to say hello, simply tap the x button on the top right of the screen.

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Editing and deleting Notes toggle
To edit or delete a post, please follow the steps below.

To edit/delete Notes:  
1. Tap the Note you want to edit or delete.
2. Tap the options icon at the top right of the post.
3. Select either Edit or Delete


Note: You can only edit or delete your own posts.

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Deleting an album toggle
To delete an album, please follow the steps below.

1. Tap the album you want to delete.
2. Tap the name of the album.
3. Tap Delete Album.

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Possibility of messages being viewed by third parties toggle
As messages sent in chats are covered by the law governing privacy of communications, no LINE employee or third party, besides the chat participants themselves, will be able to view them. LINE treats the chat history and other information of its users as important personal information, and handles them with the maximum level of security possible.

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Problems with images, videos, and audio messages toggle
It may take some times to send, receive, and display images, videos, and audio messages. Images are only stored on our servers for a certain period of time, after which they can no longer be received. We are unable to provide details about how long images are stored.

By tapping the thumbnail received in a chat, you can save the image in your LINE app. To save it in the default gallery app on your device, please tap Save after opening the image.

Images saved in the LINE app will become unavailable if you delete the app's cache using a cache clearing app.

For problems with images, videos, and audio messages, please try the following.

1. Close all running apps.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update
4. Update your OS.
5. Delete any unneeded apps and data on your device.

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Problems with group chats toggle
To create a group, invite members to it, or leave, please see here. For information about group notes and albums, please see this article.

If you are having other problems with group chats, please try the following steps.

1. Update your LINE app to the latest version here.
2. Restart your device.
3. Go back to the chat list, then open the chat again.

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Chat History

How do I back up my chats? toggle
You can back up your chats by selecting Backup Chat History from each chat room.

When you back up your chat history, backup files will automatically be created on the SD card or on your device. Before backing up your chat history, make sure you have enough free space on the SD card and your device.

To back up your chat history, please follow the steps below:

1. From the Chats tab, select the chat room with the chat you want to back up.
2. Tap the V icon at the top-right of the screen > Chat Settings.
3. Tap Backup Chat History.

If you want to restore your chat history at a later time, select Backup All and follow the steps above for each chat room.
 Note:
- If you select Backup as a Text File, things such as stickers, photos, videos, and voice messages will not be saved and cannot be restored.
- If you select Backup All, you will be able to restore things such as your chat history and stickers for each chat room you selected this option for.

If you are viewing this page on your smartphone, tap this link to move to your chat list.


If you successfully carried over your account from the LINE User Login screen, you will be able to restore the chats that were saved by selecting Backup All.

For steps on how to restore your chat history, please refer to this article.

Important notes when changing devices:
- If your chat history was saved on your device, you will need to copy the backup file to an external device like an SD card.

For more information regarding issues with importing your chat history, please refer to the following Help article:

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Restoring backed up chats on Android devices toggle
To restore (import) your chat history, you will need to select Backup All from the Backup Chat History option beforehand. For more information, please refer to the following Help article:


To restore your chat history, please follow the steps below along with making sure you have enough free space on the SD card and your device:

Using an SD card
1. Insert the SD card with the backed up files into your device.
2. Open the chat room that you want restore the chats for > tap the V icon at the top-right of the screen > Chat Settings.
3. Tap Import Chat History.
Note: If the Import Chat History option does not appear, please refer to the "If you are not using an SD card" below.

To restore the chat histories for multiple chat rooms, you will need to follow the above steps for each room.

If you are not using an SD card
If the Import Chat History option does not appear when importing your chat history, please refer to the following Help article:


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Problems importing chat history toggle
If you encountered an error when importing your chat history, it may be that:

You didn't download the saved file from Keep
If you saved the backup file to Keep on LINE, you'll need to download it from Keep and save it to your new device after transferring your account.

The backup file wasn't saved in the right location
Files created by selecting Back up all data are saved on either the SD card or your device.

If you're unable to import (restore) your chats, you'll need to manually move the relevant file to the folder titled "LINE_backup" on the device you want to restore your chat history on.

Please use a file managing app or connect your device directly to your PC to access the backup files and move them.
Note:
- If this folder doesn't exist, please create one.
- If you did not select Back up all data from the Back up chat history option, you will not be able to restore your chats.

If you're not sure how to create folders or move files, please contact the manufacturer of your device.

Your device doesn't have sufficient memory or your system specs are too low
The app may freeze or crash if your device doesn't have enough memory or the specs are too low. Please delete any unnecessary data and restart your device before trying again.

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How to back up and restore your chat history using Google Drive toggle
To back up and restore your chat history using Google Drive, please see the steps below.
Note: This feature is available on LINE version 7.5.0 and later.

Before backing up your chat history, make sure you have sufficient free space on your device and Google Drive. Be sure to try the following steps in an area with a strong network connection.

To back up your chat history:
1. Go to More > Settings > Chats.
2. Tap Back up and restore chat history.
3. Tap Back up to Google Drive.

For a video guide, see here.
Note: If the video doesn't play, try opening the link with a different browser.

To restore your chat history:
1. Go to More > Settings > Chats.
2. Tap Back up and restore chat history.
3. Tap Restore.

Note:
- The backup may not be completed properly if you don’t have sufficient free space on Google Drive, or if you tried the above steps in an area with an unstable network connection.
- The backup process may have failed even if an error message doesn't appear.
- Cache data is not backed up, so some photos and stickers in chats may not be restored. If there are any important photos you don’t want to lose, we recommend saving them to Albums or Keep on LINE beforehand.

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Backing up and restoring chat histories toggle
If you don’t back up your chat history beforehand, it will be deleted when you transfer your account after changing devices.

As chats are stored on your device, you’ll need to back them up before changing to a different one.
Important: You can only transfer your chats between devices running the same OS.

iOS users
You can use iCloud to back up your chats. For more details on how to back up and restore your chats, please see this Help article.

Android users
You can use Google Drive to back up your chats. For more details on how to back up and restore your chats, please see this Help article.

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Can I transfer my chat history to a device running a different OS? toggle
No, you cannot transfer your chat history between devices running different OSes (e.g. Android to iOS or vice versa).

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Searching through messages in every chat room toggle
You can search your chats using the search box on the Chats tab.

1. Pull the list of chats down or tap the search icon at the top right.
2. Enter the keywords you wish to search for in the “Search for Chats and Messages” box.

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Letter Sealing

What is Letter Sealing? toggle
Letter Sealing is a feature that provides End-to-end encryption (E2EE) for chat room messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

The following information will be encrypted:

• Text messages (not including messages sent through other services)
• Location information
• 1-on-1 free voice calls
Note: We plan expanding Letter Sealing’s functionality in the future.

If you use the PC version of LINE after turning on Letter Sealing, you will be required to verify your identity the first time you send a message.

To verify your identity, please refer to the following Help article:


In order to use this feature, you need to be using LINE version 5.3.0 or later. If you’re running an older version of the app, you can update it from this page.

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How to set Letter Sealing toggle
Letter Sealing will be turned ON for the initial setup.

If you are using the iOS version of LINE and Letter Sealing is turned ON, you will not be able to preview messages.

We recommend keeping Letter Sealing turned ON at all times in order to protect your messages. If however, you would like to change the settings, please refer to the following steps. 

Please be sure to follow the steps on the smartphone version of LINE. If you are accessing this Help article from your smartphone, tap here to move to the settings screen.

1. Tap MoreSettings > Privacy.
2. Turn OFF Letter Sealing.

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The screen to verify my identity for Letter Sealing is not appearing toggle
When verifying your identity on the PC version of LINE, if the screen to enter the verification code for Letter Sealing does not appear on the smartphone version of LINE, please try the following:

1. Start the smartphone version of LINE.
2. Go to MoreSettings Privacy.
3. Turn Letter Sealing OFF, then turn it back ON again.

Afterwards, please refer to the following Help article and try verifying your identity once again.

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What are Letter Sealing key fingerprints? toggle
Letter Sealing uses unique, user-specific encryption keys which allow users to safely and securely send messages to one another.

LINE displays a short string, called a “key fingerprint” that uniquely identifies each user’s key.
Note: The actual keys are kept secret and will not appear on LINE.

You can use the key fingerprint to verify the identity of your friend and check that your chat is using end-to-end encryption.
Note: Use of key fingerprints is optional.

To compare key fingerprints, please see the following steps:

1. Open a chat with Letter Sealing turned ON.
2. Tap the V icon at the top-right of the screen > Chat settings > Encryption keys.
3. Compare the key fingerprints on both you and your friend's devices.

If the key fingerprints match, it means the chat is end-to-end encrypted.

To compare key fingerprints with your friend, we recommend meeting face-to-face or using a form of communication you trust.

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Groups and multi-person chats

Creating groups toggle
You can create groups to chat together with multiple friends. Unlike multi-person chats, you can name groups and also use notes and albums. Members of a group can also add one another as friends or chat individually. 

Please follow the steps below to create a group:

1. Go to More > Add Friends > Create a Group.
2. Enter a name for the group, then select the friends you want to add.
3. Tap Save.
4. An invitation will be sent to the friends you added. When each friend selects Join, they will become a member of the group. 
Note: Until a friend joins, they will be shown in the Pending section.

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Deleting a group or group members toggle
A group is deleted automatically when all the members have left. If there are still members in a group, you need to delete them by following the steps below before it can be deleted.
Note: You won’t need the following if you're the only one left in the group.

1. Go to the Friends tab.
2. Tap the name of the group you want to delete.
3. Tap a member icon, Notes, or Album.
4. Go to the Members screen.
5. Tap Edit > Delete.



After all other members have been removed, select Leave to remove yourself and delete the group.

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Inviting new friends to a group toggle
1. Go to the group chat you want to invite new friends to.
2. Tap the V icon.
3. Tap Invite.

Note: You can also use the Add button on the group’s main page. 

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Leaving a group toggle
Your notes, albums, and photos will not be deleted if you leave a group. If there is any data you wish to delete, please do so before leaving the group.

When a group member deletes their account or leaves the group, a message saying "(friend's display name) left the group." will appear.

To leave a group:
1. Tap the name of the group you wish to leave.
2. Tap Group chat.
3. Tap the V icon.
5. Tap Leave > OK.



Once all members of a group leave, all data that was posted in it will be deleted. In this case, the data cannot be restored.

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What are multi-person chats? toggle
Multi-person chats are group-like chat rooms created by inviting friends to a 1-on-1 chat.

With normal groups, a user that was invited cannot participate in the group unless they select Join. However, with multi-person chat rooms, you can immediately start chatting with friends who were invited.

Multi-person chats easily allow you to communicate with a number of friends; however, features found in 1-on-1 and group chats (such as Notes and Albums) cannot be used.

If you'd like to share things like information and photos with friends in a multi-person chat room, we suggest making a group out of that multi-person chat.

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Can I change the title of a multi-person chat? toggle
We are sorry to say that you cannot change the title of a multi-person chat.

If you create a group out of a multi-person chat room, you can set any title you’d like as long as it’s within 20 characters.

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How can I create a group from a multi-person chat? toggle
To create a group from a multi-person chat room:

1. Tap Chats.
2. Open the relevant multi-person chat room.
3. Tap the V icon > Create group.
4. Set a name for the group, then tap Save.

Please note that messages exchanged in the multi-person chat will not be transferred to the group. To view those past messages, please check the multi-person chat room.

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Notes and Albums

What should I do if I accidentally deleted an album? toggle

Once an album is deleted, it can’t be restored.

 

Your friends in the same chat room will also be unable to view the deleted album.

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Editing and deleting Notes toggle
To edit or delete a post, please follow the steps below.

To edit/delete Notes:  
1. Tap the Note you want to edit or delete.
2. Tap the options icon at the top right of the post.
3. Select either Edit or Delete


Note: You can only edit or delete your own posts.

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Deleting an album toggle
To delete an album, please follow the steps below.

1. Tap the album you want to delete.
2. Tap the name of the album.
3. Tap Delete Album.

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Creating an album toggle
To create a new album, please follow the steps below.

Groups
1. Tap the name of the group you want to create the album in on your friends list.
2. Tap Album on the pop-up.
3. Tap the "+" icon at the bottom right or Create Album.



1-on-1 Chats
1. Open the chat with the friend you want to share the album with.
2. Tap the document icon at the top right.
3. Tap Albums.
4. Tap the "+" icon at the bottom right or Create Album.

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Uploading photos to albums toggle
To upload photos to an album, please follow the steps below.

1. Tap the document icon at the top right of a group or 1-on-1 chat.
2. Tap Albums.
3. Tap the album you want to upload to.
4. Tap the "+" icon at the top right.

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Renaming an album toggle
1. Go to the Friends tab.
2. Tap the name of the friend or group with the album you want to rename.
3. For 1-on-1 chats, tap Chat > “V” > Albums. For groups, tap Album.
4. Tap the album that you want to rename.
5. Tap the album name at the top left. If no name was entered, the date that the album was created will be shown.
6. Tap Rename Album.
7. Enter a new album name and click Save.

Album names must be unique and no longer than 20 characters.

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Saving and deleting photos from albums toggle
To save or delete photos from an album, please follow the steps below.

1. Tap the document icon at the top right of a group or 1-on-1 chat.
2. Tap Albums.
3. Tap the album containing the photo you want to save or delete, then select the photo.
4. Tap the Save button or the menu at the bottom left followed by Delete.



Any member of a group can save and delete photos from albums. Please note that deleted photos cannot be restored.

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Max number of albums toggle
Max number of albums per chat: 100
Max number of photos per album: 1,000
Max number of photos per upload: 100

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Creating a post toggle
To create a post to share with your friends, please follow the steps below.

Groups
1. Tap the name of the group you want to create the post in on your friends list.
2. Tap Posts on the pop-up.
3. Tap the pencil icon at the bottom of the screen.



1-on-1 Chats
1. Open the chat with the friend you want to share the post with.
2. Tap the document icon at the top right.
3. Tap Post.
4. After entering your message, tap the check at the top right.



You can attach stickers, images, videos, URLs, and locations to posts.
- You can attach up to 20 stickers, images, or videos to each post.
- You can attach one URL and location respectively to each post.
- Sound and animated stickers cannot be attached along with normal stickers. Only one can be attached.

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Note and album notifications toggle
Notifications for notes and albums are sent to you as push notifications and to the bell menu on your Timeline. If you do not wish to receive notifications for posts and albums, please follow the steps below.

Groups
1. Go to the group you do not wish to receive post and album notifications from.
2. Tap the gear icon next to the Members tab.
3. Turn off Timeline Notification.



1-on-1 Chats
1. Open the chat you do not wish to receive post and album notifications from.
2. Tap the document icon at the top right.
3. Tap the gear icon next to the Albums tab.
4. Turn off Timeline Notification.

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How notes appear on Timeline toggle
Notes will only appear on Timeline for the groups or friends you choose to share them with. Please rest assured that other users will not be able to see your notes on Timeline.

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Viewing posts added to a group before joining toggle
Newly added group members will be able to see all posts and albums added to the group before they joined, but not previous chat messages.

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Stickers and Sticons (emoji)

About stickers and emoji that appear when entering in letters toggle
The suggestion feature helps you find emoji and stickers that match the words you enter. This feature is currently available for English, Japanese, Spanish, Traditional Chinese, and other languages. We plan to add even more languages in the future.

Only the default free emoji and stickers and some paid stickers are supported.Support for more stickers will be added in the future.

To turn suggestions on or off, please follow the steps below:

1. Go to More > Settings > Chats.
2. Tap Display suggestions, then turn Display suggestions ON or OFF.

Go to Settings

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Hiding and deleting chats

Blocking LINE GAME messages toggle
To block messages from LINE GAME apps, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications > Authorized Apps.
2. Tap the game you wish to block messages from.
3. Turn off Receive Messages and/or Receive Notifications.

If you turn off Receive Messages, you will not receive messages but will continue to receive any gifts your friends send you.

If you turn off Receive Notifications, you will still receive LINE messages, but will not be notified when they arrive.

Settings

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Archiving chats toggle
To archive a chat, please follow the steps below.

1. Go to the Chats tab.
2. Tap the three dots at the top right, or Edit at the top left.
3. Select the chats you want to archive on the Edit Chat List, then tap Archive at the bottom right.



To view an archived chat again, please follow the steps below.

1-on-1 and Group Chats
1. Select the friend or group from the Friends tab.
2. Tap Chat on the pop-up.



If you cannot find the friend on your friends list because you have not added them, have deleted them, or they have deleted their account, you will not be able to view the chat again.

Multi-Person Chats
Ask one of your friends to send a message in the chat.

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Preventing messages from strangers toggle
To prevent messages from strangers, please refer to the measures below.

Block Messages from Non-Friends
1. Go to the More or "..." tab > Settings > Privacy.
2. Turn on Filter Messages.

Settings



Stop Others from Automatically Adding You
If you do not want to be displayed as a friend or friend recommendation on the accounts of people who have your phone number, please follow the steps below.

1. Go to the More or "..." tab > Settings > Friends.
2. Turn off "Allow Others to Add."

Settings



Stop Others from Adding You by ID
1. Go to the More or "..." tab > Settings > Privacy.
2. Turn off "Allow Others to Add by ID."

Allow Others to Add by ID Settings



If you receive messages from strangers on LINE, please block them using the steps below.

1. Tap the "V" button at the top right of the chat.
2. Tap Block.

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Keep

What is Keep? toggle
Keep is a personal storage service that allows you to upload chat room messages (text), photos, videos and voice messages directly to LINE's servers. It is a great feature that allows you to easily store your content and share them with your friends.

Store up to 1GB of data! However, please be aware that files over 50MB will only be saved for 30 days.

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How to view your stored files toggle
To view your files stored in Keep, go to your Friends list > tap your name > Keep.

You can also view your stored files by going to More > Settings > Edit profile, and then tap the Keep button beneath your phone number.

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How long can I save files? toggle
Keep has a storage capacity of 1GB with no limit on the storage period.
However, individual files over 50MB are limited to a 30 day storage period. On the list screen, these files will appear with a D-29 mark and the number will countdown daily.

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I can't save my photos toggle
If you are unable to upload photos, please see the following:

1. You may be over Keep's storage limit
Keep has a total storage limit of 1GB. If you have reached the 1GB limit, you will not be able to save any more files. Please try freeing up some space before adding more files.

2. The file size is too large
You cannot save photos over a certain size and resolution.
The following file sizes can be uploaded:
 - 1 file up to 20MB
 - Resolution up to 10,000x10,000 pixels

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I haven't reached my storage limit but still can't save files toggle
You may not be able to upload to Keep if you don't have enough storage space on your device. Please free up space on your device.

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I can't find my saved file toggle
Saved files will appear once all uploads are completed. If your saved file does not appear, it is possible the file has not completed uploading to the server. Please give it some time before checking again.

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I can't open a saved file toggle
The file viewer feature is not available for iOS version 7.0.x. Please check which OS version your device is running.

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What are tags? toggle
Adding tags to saved files makes classifying and searching for them more convenient. Up to 10 tags can be added to one file. 

You can tag files by following the steps below:

1. Tap the file you want to tag.
2. Tap the menu icon at the top-right corner > tap Add Tags.
3. Enter a tag name > tap SAVE.

If you want to tag multiple files, please follow these steps:

1. Tap the menu icon at the top-right corner > tap Add Tags.
2. Select the files you wish to tag > tap Add Tags.
3. Enter a tag name > tap SAVE.

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Sharing a file by linking it toggle
You can create a link and share files stored in Keep by following the steps below:

1. Tap the file you want to share.
2. Tap the share icon at the lower-right corner > Copy Link.
3. Send the copied link.

Please be aware that anyone you share a link with will be able to view the file's content. 

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How to stop sharing a file toggle
You can stop sharing a file by following the steps below:

1. Tap the relevant file.
2. Tap the share icon at the lower-right corner > Delete Link > Delete.

After deleting a link, no one will be able to view the file, even if they try to access the link you previously created.

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Issues accessing a link toggle
If you see the error "Unable to Access Link" when trying to open a link, the following are possible:

- The original file has been deleted.
- The link has been deleted. (In this case, if the person who shared the relevant file creates a new link, it can be accessed again.)

If the content of the file has been reported as a spam or malware, it is possible access to the file has been restricted.

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Can I share photos and videos saved in Keep to other apps? toggle
Yes, you can share files such as photos and videos saved in Keep to other apps.

To send a file:
1. Go to the Friends tab > tap your profile > Keep.
2. Choose a file and tap the share icon at the bottom right of the screen.
3. Tap Share in other app > select the app to share with.

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other

Possibility of messages being viewed by third parties toggle
As messages sent in chats are covered by the law governing privacy of communications, no LINE employee or third party, besides the chat participants themselves, will be able to view them. LINE treats the chat history and other information of its users as important personal information, and handles them with the maximum level of security possible.

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How to report chats toggle
You can report a user for sending spam messages from the chat room they are sent in.
Note: If you report someone, they won't be notified that you did so.

To report a chat:

1. From the chat screen, tap the V icon on the upper right of the screen.
2. Tap Chat settings.
3. Tap Report.
4. Select your reason for reporting the chat, then tap Agree & send.

For a video guide, see here.
Note: If the video doesn't play, try opening the link with a different browser.



We will investigate the matter based on your report. If we find that the user is in violation of our Terms and Conditions, we will take the appropriate actions.

Please understand that we cannot provide you with the details regarding the results of our investigation or actions taken as it pertains to the privacy of our users.

For the steps to report a post on Timeline, see here.

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Unknown login notifications toggle
You will receive a notification when you log in to LINE, LINE STORE or some of LINE’s related app services. If you received a login notification even though you did not log in to any of the above, we recommend that you take the following precautions. 

Disable logins from other devices
By turning off Allow Login, you will not be able to log in to other versions of LINE such as PC, iPad, etc.

1. Go to the More tab > tap Settings > Accounts.
2. Turn off Allow Login.

Settings



We also recommend changing your password. To change your password, please see this article.

If you do not recall logging in to your LINE account, a third party may have entered your email address and password.

If you received notifications even though you did not log in to your account, please see the set of instructions below that correspond to your situation.

I. If you can still use your LINE account
A third party may have attempted to log in to your LINE account from another smartphone. Please change your password.

To change your password, please see this article.

II. If you can no longer use your LINE account
A third party may be using your LINE account. You can retrieve your LINE account by logging in to it again on the smartphone you have been using it on within 24 hours of receiving the notification.

To log in to your account, please follow the steps below.

1. Start LINE and tap Log in.
2. Enter the email address and password registered to your account and tap OK, or select Login with Facebook. Please change your password after logging in.

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How do I delete the LINE app's cache? toggle
If the LINE app is performing slowly or frequently stops working, it may be that there is a buildup of cached (temporary) files.

Please try deleting the cache with the following steps:

1. Tap More > Settings > Chats.
2. Tap Delete files from chats > Delete.

Check out this video for the steps to delete the LINE app's cache.
Note: If the video doesn't play, try opening the link with a different browser.

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Setting URL previews toggle
To show URL previews for links shared in chats:

1. Tap More > Settings > Chats.
2. Turn ON the URL previews setting.

Previews will appear for links shared in chats after this setting is turned on.

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Free Voice and Video Calls

Problems with Free Voice and Video Calls

Cannot make free voice calls toggle
If you are having problems with free voice calls, the following may be to blame.

1. Your friend is not a LINE user.
2. You may be using an older version of LINE.
3. One of you may be blocking the other.
4. You have "Receive Voice Calls" turned off.
5. You are not mutual friends. Voice calls cannot be made if only one of you has the other as a friend.

If you are still having problems after checking the above, please try the following steps.

1. Update the app to the latest version.
http://line.me/update
2. Restart your device.

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I can't make video calls toggle
If you are experiencing issues with video calls, it may be because:

• Your friend is not a LINE user.
• You are using an older version of LINE.
• One of you has blocked the other.
• You have Allow voice calls turned OFF in the LINE settings.
• You have not both added each other as friends.
Note: Video calls cannot be made if only one of you has added the other as a friend.
• Your device does not meet the recommended specifications.
Note: Video calls can only be made on iOS 6.0 or later, Android 2.3 or later, or Windows Phone 8.0 or later.

If you are still experiencing issues after checking the above, please try the following:

• Update the app to the latest version here.
• Restart your device.

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Why can't my friend and I hear each other in calls? toggle
As voice and video calls are made over an internet connection, you may not be able to hear the other party, or they may sound broken up in the cases listed below. Please ensure that you have a stable internet connection.

The following are the main causes for such problems:
• You are connected to a Wi-Fi network accessible by the general public. (We recommend using a 3G or 4G network.)
• You are updating apps, or uploading or downloading files.
• The signal is weak.
• Some router settings are affecting your connection.

Both you and your friend should try the following:

• Update the app to the latest version here.
• Restart your device.
• Adjust the volume or turn your speakers on and off.
• Configure the Allow voice calls settings in LINE. For more details, please see here.

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Issues with receiving calls and notifications toggle
Notifications for incoming and outgoing voice and video calls may not appear correctly depending on your connection. Please ensure that you have a stable internet connection.

Your notification settings may also be incorrect. Please refer to the articles below for more details:

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Free Voice and Video Calls

Using free voice and video calls toggle
LINE users can make free voice and video calls with their friends.

Making Calls from the Friends List
1. Tap the friend you want to call on your friends list.
2. Tap Free Call or Video Call on the pop-up that appears.



Making Calls from Chats
You can make calls from chats using any of the following methods.
- Tap the call button next to the message entry bar, then Free Call.
- Tap your friend’s profile photo, then Free Call or Video Call on the pop-up window.
- Tap “V” at the top right of the chat, then Free Call or Video Call.



If you are using a 3G or 4G network, you may be charged for the data used for the call. We recommend using a flat-rate data plan. If the call quality is low, please try using a Wi-Fi connection.

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Required specs for free voice and video calls toggle
The following specs are required to use LINE's free voice and video calls.
Note: Support is not offered for devices with Intel Atom processors.

Free voice calls
Smartphone
- iOS: 8.0 or later
- Android: OS 4.1 or later
- Windows Phone: OS 8.0 or later with LINE version 3.9.0 or later

iPad
- iPad 2 or later running iOS 7 or later

PC
- Windows 7 or later

Mac
- OS X 10.9 Mavericks or later

Video calls
Smartphone
- iOS: 8.0 or later
- Android: OS 4.1 or later
- Windows Phone: OS 8.0 or later with LINE version 3.9.0 or later

PC
- Windows 7 or later

Mac
- OS X 10.9 Mavericks or later

Note:
- If you're using a 3G or 4G network, you may be charged for the data used during a call. We recommend using a flat-rate data plan.
- If the call quality is low, please try using a Wi-Fi connection.

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Required specifications for using effects and filters for video calls toggle
You can use effects and filters for video calls with the following system specifications:

Android
Devices running Android OS 4.4 or later along with LINE versions 6.8.0 or later
Note: You may not be able to use effects and filters on some devices.

iOS
iPhone 6 or later
iPad Air or later
iPad Mini 4 or later
The above mentioned devices must also be running LINE versions 6.8.0 or later.

Even if you fulfill the above stated conditions, you may not be able to use effects and filters depending on the performance of your device. In these cases, the smiley face icon for the actual feature will not appear.

If you want to check whether your device can use effects and filters for video calls, please see the following:

1. Tap More > Settings.
2. Tap Calls > check the status that appears under Video call effects and filters.

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Are all free voice and video calls free? toggle
LINE's basic features, including voice calls, video calls, and chats (sending of text, images, and locations, and the use of bots such as the translation or weather bots) are free to use. Some stickers and Coins are available at a fee.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data used. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.

If you are using a flat-rate plan, you should not be charged extra for using 3G, 4G LTE, or Wi-Fi data, but please check with your mobile service carrier for details.

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Blocking calls toggle
To block voice or video calls, please follow the steps below:

1. Go to More > Settings > Calls.
2. Turn Allow voice calls OFF.

Go to Settings

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Using Bluetooth toggle
When using external devices via Bluetooth, the performance of the external device is dependent on the main device. We cannot guarantee that they will function properly.

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How do I start a group call? toggle
You can enjoy making a group call via group chats or multi-person chats. To start a group call, please follow the steps below.

1. Open the group or multi-person chat.
2. Tap the phone icon on the top right > Start.

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How do I join an ongoing group call? toggle
Please follow either of the steps below.

- Tap the call icon at the top of the chat screen of the ongoing call > Join > OK.
- When you receive the message that the call is starting tap Join > OK.

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How do I invite a friend who has not joined a call to a group call? toggle
You can invite friends who have not joined a call to a group call via a group or multi-person chat.

1. Start or join a group call.
2. Tap the person icon on the top right of the call screen.
3. Select the members you wish to invite and tap Invite.

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Required specs for group video calls toggle
You can use group video calls with the following system specifications:

• iOS: iPhone 5 or later, iPad 4 or later, iPad mini 2 or later, with LINE version 6.9.1 or later
• Android: Android OS 4.1 or later, with LINE version 6.9.2 or later (group video calls are not supported on some devices)

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Switching between friends in group video calls with more than 5 people toggle
If you make a group video call with more than 5 people, you can switch which friends are displayed using the following methods:

• Change with split screen display
Tap and hold on a friend from the call members listed on the right side of the screen, then drag them to the screen of the friend you want to switch out.

• Change with full screen display
Tap the friend you want to switch to from the members listed on the bottom of the screen.

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Live videos

What is the Live feature? toggle
The Live feature lets you make and view live videos in group and multi-person chats. Up to 200 people can watch a live video stream.

To use the Live feature: 
1. Tap a group chat or multi-person chat.
2. Tap the call icon at the top of the screen > Live.

You can also share your smartphone’s screen with other users by tapping the share button at the bottom right of the screen after selecting Live. If you've already started a stream, you can share what's on your screen by making the Live window full screen and tapping “” > Share screen.

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What are the system requirements to use the Live feature? toggle
You can use the Live feature with the following:

• iOS: iPhone 5 or later, iPad 4 or later, iPad mini 2 or later, with LINE version 7.9.0 or later
• Android: Android OS 4.1 or later, with LINE version 7.9.0 or later (some devices may not be able to use the feature)

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What are the system requirements for using effects and filters in live videos? toggle

You can use effects and filters in live videos if your device meets the following requirements:

 

• iOS: iPhone 6 or later, iPad Air or later, iPad Mini 4 or later, with LINE version 7.9.0 or later

• Android: Android OS 4.4 or later, with LINE version 7.9.0 or later (some devices may not be able to use the feature)

 

Even if you fulfill the conditions above, you may not be able to use effects and filters depending on the performance of your device. In this case, the smiley face icon used for the feature will not appear.

 

To check if you can use the feature: 

1. Tap More > Settings.

2. Tap Calls > check Video call effects and filters.

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Notifications

Problems with Notifications

I got a notification but didn't receive any messages toggle
After you get a notification, it may take some time before you receive the actual message.

If you're still having trouble, please try the following:

• Go back to the list of chats and then reopen the chat room you're having issues with.
• Restart your device.
• Update the LINE app here.
• Check or disable any web limiting or filtering services you may have in place.
Note: Consult your mobile phone carrier for more information about web limiting and filtering services.

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Notifications delayed or not received toggle
Please check if your notifications settings are configured correctly first.

General LINE Notification Settings
Notification Settings on Your Device
Pop-Up Notification Settings

Notifications may be delayed or not received depending on your network or Wi-Fi connection.

Notifications may also be delayed or not received if there is insufficient memory on your device. Please try the following.

1. Delete any unnecessary apps or data on your device.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update

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Issues with notification sounds and vibrations toggle
First, check if the setting for your notification sounds is configured correctly.


Please understand that on some devices, the default sound may be used instead.

If you're still having trouble after checking the above, please try the following:

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app here.

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Issues with the appearance of the "N" mark and notification badges toggle
Depending on the strength of your network or Wi-Fi connection, the badge icon may be delayed or not appear at all.

Usually, the badge or "N" icon will stay on display until you start the app or check any new information that's been added.

If they're not showing up properly, please try the following:

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app here.

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Notification Settings

General LINE notification settings toggle

To configure general LINE notification settings, please follow the steps below.

General LINE Notification Settings
1. Go to More > Settings > Notifications.
2. Turn Sound, Vibrate, or any of the other settings ON or OFF as needed. 


Go to Settings

 



Incoming Voice Call Notification Settings
1. Go to More > Settings > Calls.
2. Turn Allow voice calls ON or OFF.


Go to Settings

 



Notifications for Individual Chats

1-on-1 and Multi-Person Chats:
1. Go to the Chats tab.
2. Tap the chat you wish to configure the settings for.
3. Tap the V button at the top right.
4. Tap Mute chat or Unmute chat.



Group Chats:
1. Tap the group on your friends list.
2. Tap Group chat.
3. Tap the V button at the top right.
4. Tap Mute chat or Unmute chat.

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Device notification settings toggle
To receive notifications from the LINE app, you need to configure your device's notification settings correctly. Please follow the steps below for your device type.

Android
Actual steps may differ with each device, so please use the steps below only as reference.

Notifications
1. Go to Settings > Applications or Apps.
2. Select LINE from the list of apps.
3. See if "Show notifications" is checked.



Notification Tone
1. Go to Settings > Sound.
2. Configure each item.
Please note that notification tones will not play when the device is in silent mode.

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Pop-up notification settings toggle
To configure pop-up notification settings, please follow the steps below.

Showing Messages in Pop-Ups
You can choose whether to display messages in pop-up notifications.

1. Go to the More or "..." tab > Settings > Notifications.
2. Tap Show Preview to switch previews on or off.

Settings



Changing Pop-Up Settings
Configure when to show pop-up notifications.

1. Go to the More or "..." tab > Settings > Notifications.
2. Tap "When the screen ON" and "When the screen OFF" to change the respective settings for each situation.
3. Changes the settings as needed.

Settings



- The Default option displays the LINE icon at the top of the screen and the message with a reply field in a pop-up.
- The Simple option displays the LINE icon at the top of the screen and a simple pop-up.
- No notification will be displayed if you select Off.

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How to change the notification that appears at the top of the screen toggle

If you can see notification messages at the top of the screen on your smartphone, you will be able to view new notifications even if the chat window is not open. Tapping on these notifications is also a quick way to open the relevant chat room.

 

To clear these notifications, please swipe them away to the side.

 

To change the notification settings, please refer to the following steps. Please note you can only change the notification settings on devices running Android OS 6.0.0 and later. Depending on the device, the menus may differ.

 

1. On your device, go to Settings > Sound & notification.

2. Tap App notifications.

3. Select LINE from the list of apps.

4. Switch Allow peeking ON or OFF.


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Linked apps notification settings toggle
To configure notification settings for apps linked with LINE, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications > Additional Services.
2. Select the app you wish to configure notification settings for.
3. Select whether to Receive Messages and Receive Notifications.

Settings

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Temporarily disabling notifications toggle
To temporarily disable notifications, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications
2. Tap Mute, then select "Mute for 1 hour" or "Mute until 8 AM."

Settings



To enable notifications again, tap Mute again and select Un-mute.

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Timeline notification settings toggle
To configure Timeline notification settings, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications.
2. Tap Timeline Notification to switch notifications on or off.

Settings

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LINE Pay notification settings toggle
To configure LINE Pay notification settings, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications.
2. Tap LINE Pay to switch notifications on or off.

Settings

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Help Center