LINE

Help

Adding Friends

Issues with Adding Friends

I receive the message “The account you are trying to add cannot accept any more friends” toggle
There is a limit on the number of users you can add as a friend, and who can add you as a friend.

If the message “Sorry, the account you are trying to add cannot accept any more friends” appears when you try to add a user, the user has been added by many other users, so you cannot add them as a friend.

Was this page helpful?

Yes No

Cannot add friends using ID Search toggle
If you are having issues with adding friends using ID search, please check the following settings.

If Your Friend Cannot Find Your ID
1. Go to the More or “…” tab > Settings > Profile, or tap Profile below.
2. Turn on “Allow Others to Add by ID.”

Profile

If You Cannot Find Your Friend’s ID
Your friend may not have enabled “Allow Others to Add by ID.” Please ask them to check their settings.

To prevent abuse of the ID search feature, we suspend its use when you search too many times in a given period of time. We cannot provide any details about how long your account is suspended for due to security reasons.

Was this page helpful?

Yes No

Cannot add friends using "Shake it!" toggle
When using "Shake it!", your friend will not be added until “Friend Added!” is displayed after both you and your friend tap Add. Please see the following if you are having trouble adding friends using “Shake it!”.

Please note that you need to turn on Location Services or GPS to use “Shake it!”. If your location is not shown correctly after doing so, please try restarting your device.

Steps to Add Friends Using “Shake it!”
1. Go to the More or “…” tab > Add Friends, or tap Add Friends below.
2. Tap “Shake it!”.
3. Both you and your friend should shake your phones, or just tap the screen.
4. Tap each other’s names on the list that appears.
5. Tap Add.
6. Check that “Friend Added!” is displayed.

Add Friends

Was this page helpful?

Yes No

Cannot add friends using QR code toggle
If you are unable to scan a QR code, please ask your friend to go to More > Profile > QR Code, tap the three dots at the top right of the page, then select “Generate New QR Code.”

Was this page helpful?

Yes No

Adding Friends

Adding friends using ID Search toggle
You can add friends by searching for their LINE IDs.

1. Go to the More or “…” tab > Add Friends, or tap Add Friends below.
2. Tap “Search by ID.”
3. Enter your friend’s ID.

Add Friends

If you are unable to search for your friend’s ID, please see the following article.

Cannot Add Friends Using ID Search

Was this page helpful?

Yes No

Adding friends using QR code toggle
You can add friends by having them scan your QR code, or you can scan theirs.

Steps for Your Friends to Scan Your QR Code:
1. Tap “Display QR Code” below.
2. Get your friend to scan it with their QR code reader.
3. You will become friends once your friend taps Add.

Display QR Code



Steps for You to Scan Your Friends’ QR Code
1. Tap “Scan QR Code” below.
2. Scan your friend’s QR code.
3. Tap Add to become friends.

Scan QR Code



You can also send your QR code via email by going to Add Friends > Invite.

Inviting Friends

Was this page helpful?

Yes No

Adding friends using "Shake it!" toggle
The “Shake it!” feature uses your location to add friends who are near you.

Steps to Add Friends Using “Shake it!”
1. Go to the More or “…” tab > Add Friends, or tap Add Friends below.
2. Tap “Shake it!”.
3. Make sure that Location Services or GPS is turned on for both you and your friend, then shake your phones or tap the screen.
4. Tap each other’s names on the list that appears.
5. Tap Add.

Add Friends



If you are already friends, the LINE logo will be displayed. Select the friend you want to add from the users that appear in the results, and tap Add. Once the status changes from “Waiting...” to “Friend Added!”, you will become LINE friends.

Was this page helpful?

Yes No

Adding chat members as friends toggle
To add someone whom you are already chatting with as a friend, please follow the steps below.

1. Tap the group name or members’ names at the top of the chat.
2. Tap the row of icons that appears.
3. A list of members in that chat will be displayed. Tap the user you want to add, then Add.

Was this page helpful?

Yes No

Adding friend recommendations as friends toggle
1. Tap Friend Recommendations below.
2. Tap the “+” button to the right of the friend you want to add.

Friend Recommendations

Was this page helpful?

Yes No

Add friends via phone number search toggle
As of LINE version 5.6.0, a feature has been added allowing you to add friends by searching their phone numbers. Please note, the "Allow Others to Add" setting will need to be turned on.

Please follow the steps below to add friends by searching their phone numbers.

1. Tap More > Add Friends or tap the Open Add Friends Screen link below.
2. Tap ID/Phone No.
3. Select Phone number.
4. Enter your friend's phone number.

Was this page helpful?

Yes No

Exclude certain friends in your contacts list from being automatically added toggle
You can exclude certain friends from being automatically added by adding # in front of their name in your contacts list.
This feature applies to LINE version 5.6.0 or later.

To exclude certain friends from being automatically added:
1. Add a # in front of their name in your contacts list. Be sure to enter # as a half-width character.
E.g. #John Smith

2. Automatically add friends from Settings.

Please be aware of the following:
- Friends who are already added as friends on LINE will not be deleted, even if you add a # in front of their name.
- The names displayed for friends who are already added as friends on LINE will change if you add a # in front of their name.
- Friends you exclude by adding a # to their name will still appear in the Call tab.

If you wish to only add a few friends from your contacts list, you can do so by searching their phone numbers.

Was this page helpful?

Yes No

People Nearby

What is People Nearby? toggle
People Nearby is a feature that allows you to search users around your current location and make new friends. Please note that the use of People Nearby and making friend requests is only available for LINE versions 6.5.0 and later.

From the LINE app, tap More > People Nearby, to start using this new feature.

You will be able to see the profile photos and distance of other users who are also using People Nearby from your location as well as send out a friend request to users who interest you. If they accept your friend request, you will be able to start exchanging messages with each other.

Was this page helpful?

Yes No

Do I have to allow access to my location information on Android? toggle
People Nearby uses your current location to help you find new friends near you. For this reason, you need to allow the app to access your location information.

If you have Location Services turned OFF on your device, or if you have not allowed LINE to access your location, please refer to the following steps:

For users with Android OS version 6.0 or later
Please carry out the following based on the pop-ups that appear:
1. From LINE, go to More > People Nearby.
2 - a) From the "Allow Location Access" pop-up message, tap Allow.
2 - b) From the "Enable Location Services" pop-up message, tap Go to Settings and turn ON location services from the settings menu on your device.

For users with a version of Android OS earlier than 6.0
1. Go to More > People Nearby > from the "Enable Location Services" pop-up message, tap Go to Settings.
2. Turn ON location services from the settings menu on your device.

Was this page helpful?

Yes No

What should I do if I do not want to share my location? toggle
If you do not want to share your location, tap the settings icon at the top of the People Nearby screen to disable location sharing.

Was this page helpful?

Yes No

Help Center