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Adding Friends

Issues with Adding Friends

I receive the message “The account you are trying to add cannot accept any more friends.” toggle
There is a limit on the number of users you can add as a friend, and who can add you as a friend.

If the message “Sorry, the account you are trying to add cannot accept any more friends.” appears when you try to add a user, it means they cannot be added as a friend because they have already been added by too many other users.

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I can't add friends using ID Search toggle
If you're not able to add friends using ID search, please check the settings below.

If your friend can't find you:
1. Tap More > Settings > Profile or Edit profile.
2. Turn ON "Allow others to add me by ID".
You can also go to the profile screen here.

If you can't find your friend:
Your friend may not have turned on "Allow others to add me by ID". Please ask them to check their settings.

To prevent the username search feature from being abused, the feature will temporarily be suspended if a username is searched for (or the wrong ID is entered) too many times. Please understand that we cannot provide any details about how long accounts are suspended for due to security reasons.

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I can't add friends using "Shake it!" toggle
When using the "Shake it!" feature, your friend will not be added until “Friend Added!” appears after both you and your friend tap Add. Please see the following if you are having trouble adding friends using “Shake it!”.

Note: You need to turn on Location Services or GPS to use “Shake it!”. If your location is not shown correctly after doing so, please try restarting your device.

To add friends using “Shake it!”
1. Go to More > Add Friends.
2. Tap Shake it!.
3. Shake your phone with your friend at the same time, or just tap the screen.
4. Tap each other’s names on the list that appears.
5. Tap Add.
6. Make sure that “Friend Added!" appears.

Tap here to open the Add Friends menu from your smartphone.

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I can't add friends using QR code toggle
If you are unable to scan a QR code, please ask your friend to go to More > profile icon > QR code, tap the three dots at the top right of the page, then select Generate new QR code.

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Adding Friends

Adding friends using ID searches toggle
You can add friends by searching for their LINE IDs.

1. In the LINE app, tap the Friends or More tab > Add friends (the silhouette icon).
Note: You can also tap "Open the Add friends screen" below.
2. Tap Search.
3. Choose ID.
4. Enter your friend's ID and tap the search icon.


If you're unable to search for a friend's ID, please see this Help article and check your settings.

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Adding friends using a QR code toggle
You can add friends by having them scan your QR code, or by scanning theirs.

To add friends using your QR code:
1. Tap the Friends or More tab > Add friends > QR code > My QR code. You can also tap here to display your QR code.
2. Have your friend scan it with their QR code reader.
3. Tap Add.

To add friends using their QR codes:
1. Tap the Friends or More tab > Add friends > QR code. You can also tap here to open the QR code reader.
2. Scan your friend’s QR code.
3. Tap Add.

You can also send your QR code via email by going to Add friends > Invite. See the Help article below for details.

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Adding friends using "Shake it!" toggle
The “Shake it!” feature uses your location to add friends who are near you.

To add friends using “Shake it!”
1. Go to More > Add Friends.
2. Tap Shake it!.
3. Shake your phones or tap the screen.
Note: Make sure that Location Services or GPS is turned on for both you and your friend.
4. Tap each other’s names on the list that appears.
5. Tap Add.

Tap here to open the Add Friends menu from your smartphone.



If you are already friends, the LINE logo will be displayed. Select the friend you want to add from the users that appear in the results, and tap Add. Once the status changes from “Waiting...” to “Friend Added!”, you will become LINE friends.

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Adding members of a chat as friends toggle
To add chat members as friends:
1. Tap the chat room name at the top of the screen.
2. Tap a member icon.
3. A list of members will appear. Tap the member you want to add > Add.

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Adding friend recommendations as friends toggle
To add friend recommendations as friends:
1. Tap Add friends on the Friends tab.
2. Tap + to the right of the friends you want to add from the Friend recommendations list.
Note: You can also tap here to access your Friend recommendations from your smartphone. 

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Adding friends using phone number searches toggle
You can add friends by searching for their phone numbers.

Your friends need to have the Allow others to add me setting turned ON for you to be able to add them as a friend by searching for their phone numbers. Please have them check their Allow others to add me setting, then follow the steps below:

1. In the LINE app, tap the Friends or More tab > Add friends (the silhouette icon).
Note: You can also tap "Open the Add friends screen" below.
2. Tap Search.
3. Choose Phone number.
4. Select a country and enter your friend's phone number, then tap the search icon.

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I want to exclude certain friends in my contacts list from being automatically added toggle
You can exclude certain friends from being automatically added by adding # in front of their name in your contacts list.

This feature applies to LINE version 5.6.0 or later.

To exclude certain friends from being automatically added:

• Add a # in front of their name in your contacts list. Be sure to enter # as a half-width character (E.g. #John Smith).
• Have friends added automatically from Settings.

Please be aware of the following:

• Friends who are already added as friends on LINE will not be deleted, even if you add a # in front of their name.
• If you add a # in front of the name of a friend who is already added, the name they set on LINE will appear.

If you wish to only add a few friends from your contacts list, you can do so by searching for their phone numbers.

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People Nearby

What is People Nearby? toggle
People Nearby is a feature that allows you to search users around your current location and make new friends. Please note that the use of People Nearby and making friend requests is only available for LINE versions 6.5.0 and later.

From the LINE app, tap More > People Nearby, to start using this new feature.

You will be able to see the profile photos and distance of other users who are also using People Nearby from your location as well as send out a friend request to users who interest you. If they accept your friend request, you will be able to start exchanging messages with each other.

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Do I have to allow access to my location information on Android? toggle
People Nearby uses your current location to help you find new friends near you. For this reason, you need to allow the app to access your location information.

If you have Location Services turned OFF on your device, or if you have not allowed LINE to access your location, please refer to the following steps:

For users with Android OS version 6.0 or later

Please follow the steps below based on the pop-ups that appear:
1. From LINE, go to More People Nearby.
2-a. From the "Allow location access" pop-up message, tap Allow.
2-b. From the "Enable location services" pop-up message, tap Go to Settings and turn ON location services from the settings menu on your device.

For users with a version of Android OS earlier than 6.0

1. Go to More > People Nearby > from the "Enable location services" pop-up message, tap Go to Settings.
2. Turn ON location services from the settings menu on your device.

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What should I do if I do not want to share my location? toggle
If you do not want to share your location, tap the settings icon at the top of the People Nearby screen to disable location sharing.

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