LINE

LINE Pay

서비스

LINE Pay는 어떤 서비스인가요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

LINE Pay allows you to make payments using a credit card quickly and conveniently.

We plan for the number of merchants where you can use LINE Pay to continue to expand even more in the future.

Note: Participating LINE Pay merchants may differ depending on your country or region.

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아니오

도움말을 확인해도 문제를 해결할 수 없는데 문의하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Users who reside in Taiwan can contact the relevant customer service team applicable to their inquiry.

LINE Pay 
For inquiries regarding LINE Pay registration or cancellation, how to use the service, registering or using a credit card, orders and purchases.

LINE Pay Customer Care
Tel: 02-6631-5166 (Taiwan)
9:00 am - 6:00 pm 7 days a week

Problem Report Form

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가입/해지

LINE Pay 계정을 해지하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can delete your LINE Pay account under Settings.

Please understand that once you delete your account, all of your LINE Pay usage history will be deleted.

You won't be able to delete your account right away if:
• A payment is in progress
You cannot delete your account until after the payment is completed.
• Your LINE Pay account is suspended
You can delete your account after reactivating it.

If you have forgotten your LINE Pay passcode or lost your smartphone, you won't be able to delete the account yourself. In this case, please contact us via one of the following methods:
• Send an inquiry via the Problem Report Form (available 24 hours a day, year-round).
• Call us: 02-6631-5166 (business hours are from 9 am to 6 pm, year-round)

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LINE 계정을 탈퇴하면 LINE Pay 계정도 자동으로 해지되나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Yes, if you delete your LINE account, your LINE Pay account will also be deleted automatically.

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계정

LINE Pay 비밀번호를 잊어버렸어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If you have forgotten your LINE Pay passcode, you can reset it by following the steps below.

Please note if you do not have cards registered to LINE Pay or an email address registered to LINE, you will not be able to reset your passcode. If you incorrectly enter your card information five times, you will be restricted from resetting your passcode. In this case, please contact us here.

1. Tap Forgot your passcode? at the bottom of the screen where you enter your LINE Pay passcode. If you have a card registered, we will need to verify your card details for security reasons.
2. A pop-up will appear saying you will receive a verification code via phone call. Tap OK.
3. Enter the verification code you received via Text-to-Speech (TTS) to the phone number you registered on LINE and tap OK.
4. You will receive a temporary passcode to the email address you registered to your LINE account. 
5. Enter the temporary passcode.
6. At the pop-up ""Set a new passcode?"" tap OK and reset your passcode.

If you are not able to use your registered phone number, update LINE to the latest version and register a phone number that is able to receive phone calls.

If the above steps do not resolve your issue, please contact LINE Pay Customer Care.
LINE Pay Customer Care
Phone number: 02-6631-5166 (Taiwan)
9:00 am - 6:00 pm 7 days a week

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내 LINE Pay 비밀번호를 바꾸려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can change your passcode in the LINE Pay Settings. 

For security reasons, please ensure that you use a unique passcode that differs from passcodes you use on other websites. Also, be sure to change your passcode on a regular basis.

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아니오

LINE Pay 이용 중지를 해제하고 싶어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If you're unable to access your LINE Pay account, please refer to the section below on how to reactivate it which applies to your situation.

The account was deactivated upon your request
You can reactivate it on your smartphone. To reactivate your account, start LINE Pay and enter your LINE Pay passcode on the passcode input screen. If you forgot your passcode, please see here.

If you haven't set a LINE Pay passcode, you won't be able to reactivate your account yourself. In this case, please contact us here.

You transferred your LINE account using a phone number from a different country
When you transfer your LINE account (using your registered email address or the Facebook account it is linked with), use of your LINE Pay account will be restricted if you verify your LINE account with a phone number from a country different from the one it was previously verified with. This is in order to protect your account's payment information. If your LINE Pay account is restricted, you can delete it yourself, or use your existing LINE Pay account again.

• Deleting your LINE Pay account
When you tap Reset Account from the lockout screen, all of the information from the LINE Pay account you had been using until now will be deleted, and you can register again.

• Using the LINE Pay account you had been using again
Reinstall the LINE app, then use the phone number you had been using for verification again when you log in. After verifying your account, you can use the LINE Pay account you had been using again by going to More > LINE Pay from the LINE app.

• If you cannot reset your account and are having issues using it
Please contact us again after referring to this page.

You cannot access LINE Pay because you changed your device
When transferring your LINE account to a new device, if you accidentally created a new account or deleted your account, you will not be able to access your LINE Pay account. You will also be unable to use your LINE Pay account if you cancel your registered email address from your LINE account. For more information on transferring your account, please refer to this article.

If you cannot use your LINE Pay account because you changed devices, please contact us here.

You transferred your account without setting a passcode and your account was deactivated
If you transferred your LINE account without setting a LINE Pay passcode, your LINE Pay account will be deactivated as a security measure. If you'd like to use LINE Pay again, please contact us here.

You cannot access your account because you forgot your passcode or are locked out of your account
If you forgot your passcode or are locked out of your account, please see here.

If you enter the wrong information (credit card information, etc.) more than five times when trying to reset your passcode, your LINE Pay account will be restricted and you will be unable to reactivate it yourself. In this case please contact us here.

Your account was deactivated by our monitoring system
In order to prevent LINE Pay accounts from being stolen, we monitor how they are being used. If we suspect that an account is being used unlawfully, we can deactivate it.

If your account is deactivated, you can reactivate it by confirming your card details. To inquire about deactivated accounts, please contact us here.

You cannot access your account for reasons other than the above
Please contact us here if you have any questions.

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아니오

휴대전화를 변경한 다음에도 내 LINE Pay 계정을 계속 이용할 수 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Yes. As long as you have registered your email address with LINE, you can continue using LINE Pay even after switching to a new smartphone. 

When you install LINE on your new smartphone, select "LINE User Login" and log in with the email address you registered to continue using LINE. Your LINE Pay and OSA accounts will be linked automatically. 

However, you cannot use LINE Pay in the following cases:
1. If you carry over your account to an unsupported OS (all OSes other than iOS and Android, such as BlackBerry, Nokia, and Windows Phone)
2. If you carry over your LINE account using a phone number with a different country code

In these cases, please delete your LINE Pay account before switching to a new phone. If your OSA has any remaining balance, please withdraw it. If you have deleted your LINE Pay account without fully withdrawing your remaining balance, you can still withdraw the remaining balance at the counter of any Cathay Bank branch. 

Please see here for more details about how to delete your LINE Pay account.

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아니오

휴대폰을 변경했는데 기존 LINE Pay 정보가 표시되지 않는 이유는 무엇인가요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If you create a new LINE account after switching to a new phone or reinstalling LINE, the system will not be able to link your LINE Pay information.

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아니오

LINE Pay 비밀번호에 대해서 알려주세요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

In addition to setting a password on your LINE account, you can also protect your LINE Pay account from unauthorized use by a third party by setting a separate 6-digit passcode on LINE Pay. Registering a LINE Pay passcode will strengthen security when making payments and allow you to use the service with peace of mind.
Note: If you have not set a LINE Pay passcode, please do so to ensure that you can use the service safely and securely.

Please be sure to protect the password you register to your LINE account as well as your LINE Pay passcode.

If you lose your device, please request to deactivate your LINE Pay account from this link.

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카드 정보를 확인할 수 없어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If you set a CTBC or Taishin Bank card as your main card for making credit card/My Code payments with LINE Pay, a check will be performed to make sure your phone number registered with LINE and your credit card registered with LINE Pay match the information registered with the bank that issued the card.

This check is also performed if use of your LINE Pay account has been restricted due to the Terms and Conditions of Use being violated. This is in order to ensure secure transactions. If your information matches, the restriction on your account will be lifted. However, if the information does not match and the restriction on your account is not lifted, you will not be able to use LINE Pay.

If the restriction on your account cannot be lifted, please try using LINE Pay again after changing the phone number registered with your bank.

Important:
- CTBC or Taishin Bank family cards cannot be used.
- If you change your debit card information, it can take 1 to 2 business days for the changes to take effect.

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신용카드

카드를 등록하거나 삭제하려면 어떻게 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

From the LINE Pay main menu, tap Add Credit Card or Settings > Credit Cards to add or delete cards.

Adding credit and debit cards:
Enter your card number, expiration date, and security code.
Note: If you have not set a LINE Pay passcode, you must set one when you register a card. After agreeing to the Terms of Use, enter your card information and set a passcode to complete the registration.

You can add multiple cards and select the one you use most often as your main card. Visa, MasterCard, and JCB debit cards can also be used.
Note: You may not be able to use some card brands for payment with LINE Pay depending on the merchant or the country your account was registered in.

Deleting credit and debit cards:
From the LINE Pay main menu tap Settings > Credit Cards, then select the card you want to delete.
• For Android: Tap and hold the image of the card.
• For iOS: Swipe the image of the card to the left.

Please note that deleting a card will not delete your Purchase History.

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등록한 카드의 종류에 따라 사용불가능한 경우도 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

LINE Pay accepts three types of credit cards: Visa, MasterCard and JCB. There may be some usage restrictions depending on the type of credit card, the country of issue, and the merchant.
 
- Visa and MasterCard: Accepted by all LINE Pay merchants
- JCB : Accepted only by LINE STORE in Japan and not by any other merchants
Please note that there may be restrictions against JCB cards issued in South Korea by some merchants.
 
We are working on displaying the types of credit cards accepted by each merchant in the future. Thank you for your patience.

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기본카드란 무엇인가요? toggle

(죄송합니다. 본 도움말의 한글 버전은 제공하지 않습니다.)

 

You can save multiple credit cards on your account and designate the one you use the most often as your main card.

If you have a main card selected, it will be displayed first when making payments. 

To change your main card, go to Settings > Credit Cards

 

Note: Your main card is not linked to the "My Code" feature. When making "My Code" payments to offline LINE Pay merchants, please confirm which card you've selected to pay with.

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아니오

신용카드와 체크카드는 최대 몇 장까지 등록할 수 있나요? toggle
(죄송합니다. 본 도움말의 한글 버전은 제공하지 않습니다.)

Each user can add up to 10 credit or debit cards.

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결제

LINE Pay의 결제 수단에는 어떤 것이 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can use credit cards or iPASS to make payments on LINE Pay.

Payment methods may differ depending on your country or region. 

We plan to continue expanding the available payment methods in the future.

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결제를 취소하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If you would like to cancel a transaction, please send a request to the applicable merchant. The time needed to process refunds differs depending on the merchant. 

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LINE Pay 온라인 결제 방법을 알려주세요. toggle
LINE Pay 온라인 가맹점에서 결제하려면 아래를 확인해 주세요.

<LINE Pay 계정이 있을 경우>
1) 결제 시 LINE Pay를 선택
* 일본 전화번호로 LINE을 사용할 경우 LINE 대화방에서 결제 시 결제 버튼 선택
  또는 가맹점에서 메시지로 보낸 결제 링크 선택
2) 스마트폰에서 LINE Pay 열기
3) 결제 화면에서 결제 방법을 선택하고 결제 버튼 선택
4) LINE Pay 비밀번호를 입력하고 확인 선택
* 결제처에 따라 결제 완료 페이지로 이동하여 주문 완료 처리가 필요한 경우도 있습니다.

일부 LINE 서비스 (LINE STORE 등)에서는 LINE Pay 계정을 보유하고 있지 않더라도 결제할 수 있습니다.

<LINE Pay에 가입하지 않고 결제하는 경우>
1) 결제 시 LINE Pay를 선택
2) LINE에 전화번호를 등록하지 않은 경우는 전화번호 등록
* LINE에 전화번호를 등록하지 않으면 결제할 수 없습니다.
3) 신용카드 정보 입력
4) LINE Pay 가입 여부 선택
* LINE Pay에 가입할 경우는 비밀번호 등록
5) 각 약관에 동의
6) 결제 버튼 선택
* 결제처에 따라 결제 완료 페이지로 이동하여 주문 완료 처리가 필요한 경우도 있습니다.

결제가 완료되면 LINE Pay 공식 계정에서 결제 내역 안내 메시지가 발송됩니다.

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아니오

LINE Pay는 어느 서비스 또는 가맹점에서 사용할 수 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Currently, you can use LINE Pay to make payments in LINE MART and LINE STORE. 

We are continuously expanding our LINE Pay service to include more merchants. Please note that LINE Pay merchants may vary by country or region.

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아니오

LINE Pay에 등록된 신용카드로 결제할 수 없어요. toggle
카드 결제에 실패할 경우 아래에 해당될 가능성이 있습니다.

1. 카드 정보가 유효하지 않은 경우
2. 일시적인 오류가 발생한 경우
3. 부정 이용 방지 시스템이 작동한 경우

등록한 카드가 온라인에서 결제할 수 있는 카드인지, 카드 정보가 정확한지 다시 한번 확인해 주세요.

위 내용을 확인해도 문제가 해결되지 않을 경우 아래 문의 페이지로 문의해 주세요.
등록한 전화번호의 국가에 따라 아래 중에서 선택해 주세요.


* 충전&결제에 실패한 경우는 여기를 확인해 주세요.

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홈 화면에 내 코드 바로가기를 추가하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can create a shortcut to My Code on your smartphone's home screen by following the steps below:

1. Tap More > LINE Pay > Settings.
2. Tap Create My Code shortcut.
3. Tap the share icon at the bottom of the screen > Add to Home Screen > Add at the upper right of the screen.

Please refer to the following steps for making payments using the My Code shortcut:

1. Tap the shortcut you created on your smartphone's home screen.
2. Tap Open.
3. Enter your passcode.
4. Select the card you want to make a payment with.
5. Show the generated code to the store staff.
6. Complete the payment.

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아니오

상품 대금을 결제하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can use LINE Pay to pay for products purchased at LINE Pay merchant stores. 

1. After selecting products in the merchant store, choose LINE Pay as the payment method. 
2. Complete the LINE Pay payment on your smartphone. 
3. If you choose to pay by credit card, enter your LINE Pay passcode. 
4. If you chose Online Saving Account as your payment method, enter your Cathay United Bank sign-in credentials and verification code to complete the payment. 

When the payment is completed, you will receive your payment details in a message from the LINE Pay official account.

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아니오

오프라인 매장에서 결제할 수 없어요. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If you need to verify your identity in order to ensure that you can make secure transactions, you will receive a LINE message that says you cannot make offline payments.

You can make payments after having customer support verify your identity, or verifying the information of the CTBC/Taishin Bank card being used as your main card or card for making My Code payments.

Important: You cannot use CTBC or Taishin Bank family cards (supplementary cards).

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아니오

담배를 코드로 결제할 때 LINE 포인트는 사용할 수 없습니다. toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

According to article 9 section 3 of the Tobacco Hazards Prevention Act, any promotional activity for the sale of tobacco products is prohibited. This is why you cannot use LINE Points when paying for tobacco products with My Code.

 

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아니오

LINE 포인트로 온라인 쇼핑몰에서 결제하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can use LINE Points instead of cash to make payments on the following websites.
Note: The conversion rate for LINE Points is 1 Point for NTD 1.

• LINE GIFTSHOP (with over 1000 products)
• Under the Use tab in LINE Points

LINE Points can be exchanged for a wide range of goods. You can also try your hand at roulette on the Android version.

To make payments on online stores using LINE Points, please see the following steps.
Note: You need to register a credit card to LINE Pay beforehand.

1. Select LINE Pay on the merchant's page when making a purchase.
2. Access the payment confirmation screen.
3. Enter the amount of Points you wish to use in the Pay with Points box.
4. Check the payment details and tap Pay NT$ [amount].
5. Enter your LINE Pay passcode.
6. Confirm the payment amount > tap Pay.

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아니오

LINE 포인트로 오프라인 매장에서 결제하려면 어떻게 해야 하나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

Yes, you can also use LINE Points instead of cash when using LINE Pay to make payments at some offline stores (such as Shin Kong Mitsukoshi department store and Miramar Entertainment Park).

After registering a credit card to LINE Pay, you can choose to use your LINE Point balance first by going to LINE Pay > tap My Code > LINE Points.

If you don't have enough Points for the payment, your registered card will be used.

For offline stores that do not accept LINE Points, your registered card will be used for the entire payment amount.

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아니오

LINE 포인트로 결제한 부분을 취소하면 환불은 어떻게 되나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

If a payment made using LINE Points is canceled, the payment amount made with your credit card will be reimbursed first, followed by the amount of LINE Points used.

For example, in the case that your payment toal is NTD 1000, and you used NTD 800 from your credit card and 200 LINE Points:
If part of the order is canceled and you are to receive a refund of NTD 850, NTD 800 will be refunded to your credit card, and 50 LINE Points will be added back to your Point balance.
Note: Even if LINE Points are refunded, their expiration date does not change.

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아니오

LINE 포인트로 결제해도 LINE 포인트가 적립되나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You will not receive LINE Points for payments made using LINE Points. If you use both your registered credit card and LINE Points for a My Code payment, you will receive LINE Points for the amount paid for by credit card.

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LINE 포인트로 결제한 내역은 어디서 확인할 수 있나요? toggle
(죄송합니다. 이 도움말은 한국어로 제공되지 않습니다.)

You can check the Points you used in the notification that arrives after you make a payment. You can also see a breakdown of payments under History in LINE Pay.

To check your payments:

1. From the LINE Pay main menu, tap History.
2. Tap the payment you wish to check for the Purchase Details.
Note: You can check the payment total and Points used separately.

You will also receive a notification with the details if a payment made using LINE Points is canceled.

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해외 LINE Pay 가맹점에서 결제할 수 있나요? toggle
해외에서도 LINE Pay 마크가 있다면 코드 결제가 가능합니다.
단, 해외에서 사용할 때는 LINE Pay에 등록된 신용카드로만 결제할 수 있습니다.
* LINE 포인트나 쿠폰은 사용할 수 없습니다.
<내 QR/바코드를 제시하여 결제할 경우>
 - 기기의 위치 정보로 확인된 국가의 가맹점에 따라 결제됩니다. 
 - 자동 전환되지 않는다면, 코드 결제 화면 아래의 국기 아이콘을 선택하여 현재 국가를 변경해 주세요. 
<매장의 QR/바코드를 스캔할 경우>
 - LINE Pay에 등록되어 있는 신용카드를 선택하여 결제해 주세요. 
* 일본에서는 해외 거주 계정으로 결제할 수 없습니다. 
빠른 시일 내에 다양한 결제 수단을 제공할 수 있도록 노력하겠습니다.

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기타

온라인 스토어 운영자입니다. LINE Pay를 결제 수단으로 제공하려면 어떻게 해야 하나요? toggle
(죄송합니다. 본 도움말의 한글 버전은 제공하지 않습니다.)

For information on offering LINE Pay as a payment method, please see the LINE Pay Merchants website.

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LINE Pay에 문제가 생겼어요. toggle
(죄송합니다. 본 도움말의 한글 버전은 제공하지 않습니다.)

If you encounter a problem with LINE Pay, you may be able to resolve it by trying one of the following:

- Send an inquiry through the Problem Report Form (available all year, 24 hours a day).
- Contact us by phone: 02-6631-5166 (available all year from 9 am to 6 pm).
- Check the Help page here.

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