If you're having issues with LINE, please check our Help center first. It contains useful information and troubleshooting tips and is where you'll find answers to many of our users' questions.
Help center
Our
Help center has articles with solutions for issues and questions you may have when using LINE. You can also search the information on our Help center by tapping
(
Settings) in the LINE app and entering a keyword in
(the search box) at the top of the screen.
Inquiry Forms
If you're unable to resolve the issue with the information on our Help center, please contact us via our Inquiry Forms. Please understand that depending on the nature of your inquiry, it may take us from a few hours to a few days to respond.
Useful info
- When contacting us, please keep in mind that:
• You can also access the Inquiry Forms on a PC.
• If you can't use your LINE account, you can select Continue without logging in at the bottom of the login screen.
- When contacting us, your inquiry can be processed more smoothly if you have ready:
• Your LINE ID.
• Your display name.
• Your reply email address.
• Your phone number registered to LINE. (This only applies to Hong Kong, Japan, Korea, Taiwan, and Thailand.)
• Information about your device (e.g. model, OS version).
• One or more screenshots of the issue.
Inquiry Form for the LINE app
Note: You can access the Inquiry Form from the LINE app by tapping
(
Settings) >
Help center at the bottom of the screen >
Send an inquiry at the bottom of the screen.
Inquiry Form for services other than the LINE app (e.g. LINE Official Account)
Note: If you don't know the information for your LINE account needed to log in, please select
Continue without logging in.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.