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Notification settings

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Notification settings

Configuring chat notifications

To configure your chat notifications:

1. Tap the menu icon at the top of a chat screen.

2. Tap Mute or Unmute.

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Pop-up notification settings

The way you configure pop-up notifications will differ depending on your device's OS version.

Android OS versions earlier than 7.0

To turn message previews in pop-up notifications on/off:

1. Tap the Home tab > Settings.

2. Tap Notifications.

3. At the top of the screen, check the box next to Notifications.

4. Under Notifications, turn Message previews ON or OFF.

To choose whether or not pop-up notifications will appear when your screen is on or off:

1. Tap the Home tab > Settings.

2. Tap Notifications.

3. At the top of the screen, check the box next to Notifications.

4. Under Notifications, tap Display pop-ups when screen is on or Display pop-ups when screen is off to turn these settings ON or OFF.

Note: Tap here to go to LINE's Notification settings on your smartphone.

Android OS versions 7.0 and later

You can configure pop-up notifications from your device's Notifications settings.

If you're using Android OS version 8.0 or later and want to display message notifications on your lock screen, see this Help article.

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Authorized apps notification settings

To configure notification settings for LINE authorized apps:

1. Tap the Home tab > Settings > Notifications > Authorized apps.

2. Select the app you want to configure notification settings for.

3. Turn Messages and Notifications ON or OFF.

Tap here to open the Authorized apps screen on your smartphone.

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Temporarily disabling notifications

To temporarily disable notifications:
1. Go to the Home tab > Settings > Notifications
2. Tap Mute, then select Mute for one hour or Mute until 8 am.

Note: To enable notifications again, tap Mute again and select Unmute.

Tap here to open the Settings menu from your smartphone.

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Configuring LINE VOOM notification settings

To configure your LINE VOOM notification settings:

1. Tap Voom > the silhouette icon at the top right of the screen > Settings.

2. Tap LINE VOOM notifications.

3. Turn All notifications ON or OFF.

Note: If you turn All notifications on, tap each item to configure its notification settings.

You can check your LINE VOOM notifications by tapping Voom, the silhouette icon at the top right of the screen, and checking under Notifications.

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LINE Pay notification settings

To configure your LINE Pay notification settings:
1. Go to the Home tab > Settings > Notifications.
2. Tap LINE Pay to switch notifications ON or OFF.

Tap here to open the Settings menu on your smartphone.

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LINE notification settings

To set up LINE notifications, follow the steps below.

Note:

- These steps and labels may differ depending on your Android OS version and device.

- On some devices, the default sound may play instead of the LINE notification sound.

Android OS version 9.0 or later

Android OS versions 8.0 - earlier than 9.0

LINE settings:
1. Tap the Home tab > Settings > Notifications.
2. Check the box next to Notifications at the top of the screen.
3. Tap Notification settings.
4. Turn ON the setting at the top of the App notifications screen.
5. Tap Message notifications.
6. Turn ON the setting at the top of the Notification category screen.
7. Tap Importance and select Urgent.
8. Turn Sound, Vibrate, or any of the other settings ON or OFF as needed.

Android OS versions earlier than 8.0

You need to configure notifications on both your device and LINE.

Device settings:
1. On your device, tap Settings > Application Management or Apps.
2. Tap LINE in your list of apps.
3. Check the Notifications settings.
Note: Make sure that Block all is turned OFF.

LINE settings:
1. Tap the Home tab > Settings > Notifications.

Note: Tap here to go to LINE's Notifications settings on your smartphone.

2. Check the box next to Notifications at the top of the screen.
3. Turn Sound, Vibrate, or any of the other settings ON or OFF as needed.

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Changing your notification sounds

To change your notification sounds, follow the steps below.

Note: These steps and labels may differ depending on your device.

Android OS version 8.0 or later

1. Go to the Home tab and tap Settings.
2. Tap Notifications.
3. At the top of the screen, check the box next to Notifications, and turn Notification settings ON.
4. Tap Add LINE notification sounds to device > Allow.
Note: LINE notification sounds cannot be installed on some devices.
5. Tap Message notifications.
6. Configure each of the following settings:

• Turn Message notifications ON.
• Tap Importance and select High or Urgent.
• Tap Sound and select a notification sound.

To delete the LINE notification sounds added to your device, tap Remove LINE notification sounds from device > OK.

Android OS versions earlier than 8.0

1. Go to the Home tab and tap Settings.
2. Tap Notifications.

Note: Tap here to go to LINE's Notification settings on your smartphone.

3. At the top of the screen, check the box next to Notifications.
4. Check the box next to Sound, then select a notification sound.

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Displaying message notifications on your lock screen (Android OS version 8.0 or later)

To display message notifications on your device's lock screen, you need to turn lock screen preferences ON in your device's settings, and then turn LINE notifications ON. For the detailed steps, see below.

Note: Menu displays may differ depending on your device.

• Device settings:

1. On your device, tap Settings.

2. Tap Security & location.

3. Under Device Security, tap Lock screen preferences.

4. Select any lock screen notification settings other than Don't show notifications at all.

• LINE settings:

1. Go to the Home tab and tap Settings.

2. Tap Notifications.

3. At the top of the screen, make sure that the box next to Notifications is checked, and that Notification settings is turned ON.

4. Tap Message notifications.

5. Configure each of the following settings:

• Turn Message notifications ON.

• Tap Importance and select Medium or over.

• Tap On lock screen and select anything other than Do not show notifications.

Tap here to go to LINE's Notification settings on your smartphone.

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I got a message from a company's official account that I didn't add as a friend

You may get notification messages from the official accounts of companies. These are messages for telling you things like package delivery dates and when monthly bills are due.

The name of an official company account has a gray, blue, or green icon next to it. To make sure that a notification message is from an official account, check to make sure it has an icon with one of these colors.

Notification messages let you receive helpful information without having to add the official accounts of individual companies.

Note: This feature is turned on when you tap Agree on the "Regarding Usage of Your Information" screen. For the steps to change your consent settings for providing data, see this Help article.

Only notification messages that we have determined to be valid and appropriate are sent out to users, and messages will not be sent for the purpose of advertising.

How notification messages work

First, a company sends a message transmission request to LINE's servers based on a customer's phone number. A notification message is then sent to the account of the LINE user with that phone number registered.

The phone number sent from the company is hashed, and the information that LINE Corporation receives is only used for the purpose of verifying the message recipient, after which it is promptly deleted.

There may be times when we need to verify your identity via text message before we can send a notification or in order to confirm notification content which includes details like your personal information.

Requirements for sending notification messages

Notification messages are sent when they meet the three requirements below:

• The phone number sent from the company matches one registered to an existing LINE account.

Note: We verify your phone number every 180 days for security.

• The LINE account has the Receive notification messages setting turned ON.

• The LINE account has not blocked the official account of the company sending the notification message.

If you received a message not from a company's official account but from someone you don't know, see this Help article for the steps to stop them form messaging you.

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Turning notification messages on and off

To change your settings for receiving notification messages, follow the steps below on the smartphone version of LINE.

1. Tap the Home tab > Settings.

2. Tap Privacy.

3. Tap Provide usage data.

Note: If you don't see Provide usage data, try restarting your device after changing its language settings (e.g. from the current language to Japanese and back).

4. Tap LINE notification messages.

5. Turn Allow LINE notification messages ON or OFF.

Turning off Allow LINE notification messages off will make it so you are unable to receive notification messages from any company's official account.

If you don't want to get notification messages from the official account of a certain company, please block that company's official account.

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Home Notifications

By tapping Notifications (the bell icon) at the top of the Home tab, you can see all of the updates to your Home.

You can configure the types of notifications you receive by tapping the settings icon at the top of the Notifications screen.

In Notifications, you can check the following information.

Birthday updates

• Birthday messages from LINE

• Birthday cards and balloons from friends

• Birthday card likes

Friend updates

• Friends you've added/friends who have added you

• New friend recommendations

• Friends with birthdays

Updates about Favorited friends

• Changed display names

• New profile photos/profile cover photos

• Updated status messages

Note: To add someone to your Favorites, tap the star icon on their profile screen.

Group updates

• Group invites

• Groups you're in that all of the members have joined

• Groups you're in that new members have joined

• Likes and comments on note posts

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Configuring chat mention notifications

To turn notifications for chat mentions on or off:

1. Tap the Home tab > Settings > Notifications.

2. Turn Notifications ON.

3. Turn Mentions ON or OFF.

Note: If this setting is turned on, you'll be notified whenever you're mentioned in a chat, even if chat notifications are turned off.

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