We've prepared tools to help you solve the issues you're having with LINE.
To check our Help articles:
LINE Help center
Our Help articles are like a user guide for LINE. They answer questions about not only configuring LINE settings, but also about solving issues in an easy-to-understand manner.
To make the answers you're looking for easy to find, we have FAQs that answer common inquiries and a search box at the top of the page to enter your questions or relevant keywords and bring up potential answers.
To ask a question via our Inquiry forms:
Inquiry Form for the LINE app
Inquiry Form for services other than the LINE app (e.g. LINE Official Account)
Useful info
- You can also access the Inquiry Forms on a PC.
- If you can't use your LINE account, select Continue without logging in at the bottom of the login screen.
If you log in to LINE and contact us from the Inquiry Form, you can see your inquiry and LINE Customer Care's response in the LINE app. Please check the link in the notification that you received from the Service Messages official account.
Note:
- You cannot access the link on LINE for PC.
- LINE Customer Care will also reply to the email address you enter when sending your inquiry.
- The Service Messages official account cannot be blocked, and notifications from it cannot be turned off.
Each of your inquiries will have one of the following statuses and will appear in your history for one year from the date it was received.
• Pending: This status shows that your inquiry has been received by LINE Customer Care, or that we sent you a reply asking for additional information.
• Answered: This status shows that LINE Customer Care has sent an answer to your inquiry.
• Closed: This status appears when an inquiry does not need to be answered (because it was a duplicate, or for another reason).
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.