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Chats, Calls, and Notifications

Chats

Deleting messages toggle
You can delete messages you've sent from your device.
Important: Deleting a message will not remove it from another user’s device.

To delete a message:
1. Tap and hold the message you want to delete.
2. Tap Delete.

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What is the gray exclamation mark in the chat window? toggle
A gray exclamation mark right next to a message or picture indicates that the item was not delivered successfully. Please try sending the item again later on a Wi-Fi connection or when the network is stable.

To resend a failed message, please try the following: 
1. Tap the exclamation mark
2. Tap Resend

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How do I send a photo in chats? toggle
1. Tap the + button next to the message entry field.
2. Choose a photo from the thumbnails beneath the text entry field, or select Choose Photo or Take a Photo.

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Send contact information to a friend toggle
1. Tap the + button next to the message entry field.
2. From the pop up select "Contact Info" then select the contacts you want to share.

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How do I start a group chat? toggle
There are two ways to start a Group Chat.

1. To start a chat among group members
Go to your friends list, select the group you would like to start a chat with, then tap Chat.

2. To start a chat with multiple friends
Go to the Chat menu on the top left of the screen, tap the Chat button at the bottom of the screen then select the friends you would like to start a chat with.

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Notifications

What are LED notification settings? toggle
The LED notifications setting uses the flash on your device when it is asleep, to alert you when you have new notifications in LINE Lite. This feature does not apply to devices that do not have an LED flash.

The light will flash when the following occurs:
- When you receive a new message
- When you receive a group invitation
- When a new member joins your group

For the LED settings:
1. Tap "..."
2. Tap Notifications
3. Check LED

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How do I turn chat notifications on and off? toggle
To turn chat notifications on and off please follow the steps below:

1. Go to the Chat menu
2. Tap the name of the chat room
3. Tap on the dots on the top right
4. Tap the Notifications On or Off

If you see a speaker icon with a line through it next to your friend’s name in a chat, or when you tap the dots at the top right and the menu shows "Notifications On", it means notifications are turned off for this chat.

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Free Voice and Video Calls

I can't make free voice calls toggle
If you're experiencing issues with free voice calls, it may be because:

• The friend you're calling isn't a LINE user.
• You're using an older version of LINE Lite.
• You've blocked the friend you're calling, or they've blocked you.
• You have Allow voice calls turned OFF in the LINE Lite settings.
• You haven't added the person you're calling as a friend, or they haven't added you.
Note: Voice calls cannot be made if only one of you has added the other as a friend.
• Your device doesn't meet the recommended specifications.
Note: You can make LINE Lite voice calls on devices running Android OS version 4.1 or later.

If you've confirmed everything above but are still experiencing issues, please try the troubleshooting techniques below:
• Update the app to the latest version here.
• Restart your device.

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I can't make video calls toggle
If you're experiencing issues with video calls, it may be because:

• The friend you're calling isn't a LINE user.
• You're using an older version of LINE Lite.
• You've blocked the friend you're calling, or they've blocked you.
• You have Allow voice calls turned OFF in the LINE Lite settings.
• You haven't added the person you're calling as a friend, or they haven't added you.
Note: Video calls cannot be made if only one of you has added the other as a friend.
• Your device doesn't meet the recommended specifications.
Note: You can make LINE Lite video calls on devices running Android OS version 4.1 or later.

If you've confirmed everything above but are still experiencing issues, please try the troubleshooting techniques below:
• Update the app to the latest version here.
• Restart your device.

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My friend and I can't hear each other in calls toggle
Voice and video calls are made over an internet connection. Please be sure that the internet connection you're using is stable.

You may not be able to hear your friend, or they may sound broken up in the cases listed below:

• You're connected to a Wi-Fi network accessible by the general public. (We recommend using a 3G or 4G network.)
• You're updating apps, or uploading/downloading files.
• The signal is weak.
• Device or router settings are affecting your connection.
Note: This includes filtering settings, etc.

If you've confirmed everything above but are still experiencing an issue, both you and your friend should try the following:

• Update the app to the latest version here.
• Restart your device.
• Adjust the volume or turn your speakers on and off.
• Turn Allow voice calls ON in the LINE Lite settings.

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Issues with receiving calls and notifications toggle
Notifications for incoming and outgoing voice and video calls may not appear correctly depending on your connection. Please be sure to use a stable internet connection.

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Making free voice and video calls toggle
Users who are friends on LINE Lite can enjoy making free voice and video calls.

Calling from the main screen
1. At the bottom of the screen, tap the + icon > the call or video call icon.
2. Choose the friend you want to call, then tap Free call or Video call.

Calling from the friend list
1. Tap the friend you want to call in the friend list.
2. In the pop-up that appears, tap Free call or Video call.

Calling from chats
There are several ways to call friends from chats that you're both in. Please use one of the methods below:

• In the chat, tap your friend's profile photo, then tap Free call or Video call in the pop-up that appears.
• At the top right of the chat, tap the call or video call icon.

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Recommended system specifications for free voice and video calls toggle
You can use the free voice and video call features offered by LINE Lite on devices running Android OS version 4.1 or later.

Note:
- If you're using a 3G or 4G network, you may be charged for the data used during a call. We recommend using a flat-rate data plan.
- If the call quality is low, please try using a Wi-Fi connection.

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Are all voice and video calls free? toggle
With LINE Lite, you can use basic features that include voice/video calls and chats (where you can send text, photos, location information, and interpreting as well as weather BOTs) for free. This includes calls and chats between friends who use different mobile phone carriers, or who live in different countries.

However, please be aware that just like any other app, your data packets will be used. You need to have a data plan with your carrier in order to use the service.

Depending on your plan, you may be charged data fees every time you connect to LINE Lite. We recommend using a data plan with a flat rate.
Note: In general, if you're using a data plan with a flat rate, you shouldn't be charged additional fees when using LINE Lite on a 3G, LTE, or Wi-Fi connection. For more details, please check with your mobile phone carrier.

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Blocking incoming calls toggle
To block incoming voice and video calls:
1. Tap the settings icon > Chats & calls.
2. Uncheck Allow voice calls.

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Can I use Bluetooth with LINE Lite? toggle
Whether or not you can use Bluetooth accessories depends on the technical specifications of your device, so we are unable to guarantee that they will work properly with LINE Lite.

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Can I make group calls? toggle
Unfortunately, LINE Lite does not support group calls.

If you want to make a group call, please use LINE.

You can download LINE here.

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