LINE

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FAQs

I forgot my password toggle
If you have forgotten your password, please reset it by referring to the steps below:

1. Click Rest Password at the bottom of the login screen.
2. Enter your registered email address and click OK.

Users who registered their email address on the smartphone version of LINE will also be able reset their password from the app.

For steps on how to reset your password, please refer to the following Help article relevant to your device:

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How to scan a QR code toggle
Please check the following for the steps on each device.

For Android, iOS, and Windows Phone
To scan a QR code, from the Menu tab > tap Add Friends > QR Code.

For BlackBerry, Nokia, and FireFox
The QR Code scan feature is not available for these versions of LINE. 
Please login using your email address.

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Cannot read QR codes toggle
Move your device closer to the QR code. Make sure the entire QR code fills the screen.

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Nothing happens after I scan the QR code and click Log in toggle
Please try loging in once again with the QR code after force quitting the LINE app on your smartphone and restarting your device. If you are still unable to log in, please try switching off Wi-Fi and log in using a 3G or 4G connection.

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Which versions of LINE can I use on PC? toggle
You can use the following versions of LINE on PC. Please note that the versions of LINE available to you will vary depending on your OS. Please refer to the following based on your OS.

Windows Vista & Windows 7
Windows version of LINE
Chrome version of LINE

Windows 8
Windows version of LINE
Windows 8 version of LINE
Chrome version of LINE

Windows 10
Windows version of LINE
Windows 10 version of LINE
Chrome version of LINE

Mac
Mac version of LINE
Chrome version of LINE

You can download LINE from here.

Please note you need to download the Google Chrome browser in order to install the Chrome version of LINE.

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The Basics

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