You can report spam or problematic messages and the people that send them from inside a chat.
Note: Rest assured that if you report someone, they won't be notified that you did so.
To report someone in a chat:
1. Click the menu icon at the top of the chat.
2. Click Report.
3. Select your reason for reporting them, then click Agree & send.
To report spam or problematic messages:
1. Right-click (Control＋click on Mac) the message you want to report.
2. Click Report.
3. Select your reason for reporting them, then click Agree & send.
We will investigate the matter based on your report. If we find that the person has violated our Terms and Conditions, we will take appropriate action.
Please understand that we cannot provide details regarding the results of our investigation or any actions taken. This is in order to protect the privacy of all of our users.
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We respect your privacy above all else and have accordingly put in place strict internal rules to protect transmitted data, such as your registered information (e.g. phone number, LINE ID, email address) and sent/received chat messages.
Also, we have filed a notice of our company being a telecommunications carrier. As such, we strictly adhere to the principle that the secrecy of communications must not be violated, as set forth in the Telecommunications Business Act and the Constitution of Japan.
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