LINE Help Center

Important: If you are using LINE in a country or region outside of Hong Kong, Japan, Korea, Taiwan, or Thailand, the phone number-related information in this Help article only applies to LINE accounts created with LINE versions earlier than 13.11.0.

Your LINE ID is a unique key that lets other users find you on LINE. Your LINE ID isn't set when you sign up for a LINE account, so you need to set it yourself.

Setting a LINE ID is optional, and you can still use LINE without one. Setting a LINE ID makes it easier to add friends. You can search for someone else's ID, or exchange IDs to add each other even if you don't know their phone number.

Be advised

As stated in our Terms of Use, making your LINE ID public on the internet for the purpose of meeting other people is not allowed. Please refrain from such activity.

Useful info

Please perform the actions for setting and sharing your LINE ID on the smartphone version of LINE. To check your LINE ID on LINE for PC, click menu icon

at the bottom of the main menu > Settings > Basic.

Useful info (for users in Japan)

To protect minors who are using the service, LINE has in cooperation with various mobile service providers partially restricted some features, such as setting a LINE ID, searching for IDs, and searching for friends using their phone numbers for users under 18. To verify your age and gain full functionality, see About age verification and verify your age on the smartphone version of LINE.
Note: The Help article above is only available in Japanese.

Setting a LINE ID

Be advised

- LINE IDs can only contain lowercase half-width alphanumeric characters, periods (.), hyphens (-), and underscores (_).
- Once you set a LINE ID, it cannot be changed or deleted.

1. From the Home tab, Tap Settings

> Profile > ID or LINE ID.
2. Enter your preferred ID and tap Check.
3. If you see the "This ID is available" message, tap Save or Use.

If you see a message saying "This ID is unavailable" in step 3, it means that someone is already using that ID. In this case, please register a different ID.

If you see a different error message, or if the LINE ID field doesn't change and remains blank, your device information may not be synced with the information on LINE's servers. In that case, try syncing your profile and settings data.

Changing your LINE ID

Once a LINE ID is set, it cannot be changed.

If you want to change your current LINE ID, you need to delete the LINE account first. You can set a new LINE ID after creating a new LINE account.
Note: When you delete your account, all data is deleted, including purchased items, your registered phone number, friends and groups, chat history, and registration with other authorized apps such as LINE Games.

Checking and sharing your LINE ID

1. From the Home tab, tap Settings

> Profile.
2. Check what LINE ID is displayed in the ID or LINE ID field.

If you want to copy and share your LINE ID, tap Copy to the right of it. You can paste the copied LINE ID by tapping a message text box, note, or other place to enter text > Paste.

Preventing others from searching for your LINE ID

1. From the Home tab, tap Settings

> Profile.
2. Turn Allow others to add me by ID OFF.

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See the following system specifications for using LINE.

Useful info

Support for LINE smartphone app versions earlier than 12.18.0 has ended as of November 5, 2024.
For more details, see End of support for LINE smartphone app versions earlier than 12.18.0.

Topics covered

- Using the latest version of LINE

- Using an older version of LINE

- Not supported

Using the latest version of LINE:
The latest version of LINE can be used with the following recommended system specifications.

Smartphones

• iOS 16.0 or later
• Android 9.0 or later

PCs

• Windows 10, version 1607 or later (64-bit/x64)
• macOS Monterey 12 or later
• Chrome browser version 94 or later
Note: You cannot sign up for a new account with LINE for PC.

Tablets

• iPadOS 16.0 or later
• Android 12L or later (or Android 13 or later for Samsung tablets)

Smartwatches

• Apple Watch: watchOS 9 or later
• Wear OS by Google (formerly Android Wear): LINE 12.18.0 or later; Wear OS 3.0 or later; Android 11.0 or later
Note: You cannot sign up for a new account on smartwatches.

Using an older version of LINE:
Although not recommended, you can use older versions of LINE with the following system specifications.

The LINE versions available for each of the OSes below are as follows.
Note: Some features cannot be used on older OSes.

Smartphones

Be advised

If you don't update the LINE app for an extended period, you may not be able to restore data such as your chat history.

iOS

• iOS 15.0 to 15.8.3: Up to LINE 14.6.3
• iOS 14.0 to 14.8.1: Up to LINE 13.5.1
Note:
- You cannot use LINE with iOS 13.7 or earlier.
- You cannot create new accounts or transfer existing accounts with versions of LINE earlier than 12.18.0.
- Try updating the LINE app as well as your OS.

Android

• Android OS 8.0 to 8.1: Up to LINE 14.4.0
• Android OS 7.0 to 7.1.2: LINE 12.18.0
Note:
- You cannot use LINE with Android OS 6.0.1 or earlier.
- If your device model doesn't support Google Play, you won't be able to update LINE. We recommend changing to one that supports Google Play.
- You cannot create new accounts or transfer existing accounts with versions of LINE earlier than 12.18.0.
- Try updating the LINE app as well as your OS.

PCs

Windows

• Windows 10 and 11 (32-bit/x86): Up to LINE 9.1.2
• Windows 10, version 1511 or earlier: Up to LINE 8.7.0
Note:
- LINE cannot be used on Windows 8.1 or earlier.
- Update support for 32-bit versions of Windows has ended.

Mac

• macOS Big Sur 11.0 to 11.7.10: Up to LINE 8.7.0
Note: LINE cannot be used on macOS Catalina 10.15.7 or earlier.

Note: If you're using a version of Windows or macOS that doesn't support LINE for PC, you can use the Chrome version of LINE.

Not supported:
LINE is not supported on the following devices.

• iPod touch
• WALKMAN
• SmartTV BOX
• Fire OS devices such as Kindle
• PHS devices
• Simulators/emulators (virtual environments)
• Devices with a custom OS
• Chromebooks

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LINE accounts created on a smartphone or iPad can also be used on a PC.

You need to download the LINE for PC app or LINE for Chrome, and log in to your LINE account. If you're using a PC that's shared with multiple people, we recommend logging out of LINE after your session.
Note: You cannot create a new LINE account from LINE for PC.

Topics covered
- Downloading LINE for PC
- Logging in to LINE for PC
- Logging out of LINE for PC

Downloading LINE for PC:
Download LINE for Windows or Mac from LINE's official website based on your PC's OS.

If you want to use LINE on a web browser, you can download LINE for Chrome if you have the Google Chrome browser.

Useful info

For which PC environments you can use LINE on, see System requirements for LINE.

Logging in to LINE for PC:
There are three ways to log in to LINE for PC: by using a QR code, biometric information, or your registered email address and password.

Logging in with a QR code

Scanning the QR code that appears on LINE for PC with your smartphone logs you in to LINE.

To log in with a QR code:
1. Start LINE for PC.
2. Open the QR code reader in LINE on your smartphone.
3. Scan the QR code that appears on LINE for PC.
4. Click Log in on your smartphone.
Note: If the QR code expired, click Regenerate icon

and log in from the updated QR code.

Logging in with biometric information (e.g. face, fingerprint)

You can log in with the biometric information (e.g. face, fingerprint) registered to your smartphone when you use LINE for PC.

By logging in with your biometric information, you can manage your LINE account more securely than with using an email address and password.
Note: Your biometric information isn't saved on the LINE app or servers.

Refer to the following Help article for the method to log in with biometric information.

How logins with biometric information work

Logging in with your email address and password

Entering your registered email address and password logs you in to LINE.

To log in with your registered email address and password:
1. Start LINE for PC.
2. Enter your registered email address and password, then click Log in.

Note:
- If you forgot your email address, see Checking your registered email address.
- If you forgot your password, please change it as there is no way to check it.
- If you haven't registered an email address, please register one.
- All of the above procedures need to be done on the smartphone version of LINE.

Useful info

You can log in automatically without having to enter your email address and password from the next time by checking the Log me in automatically option.

Useful info

If you're using Windows, LINE will automatically start when you boot up your PC if you configure either of the following settings.

• Check the Run LINE when Windows starts option at the login screen.
• After logging in to LINE, click menu icon

at the bottom of the LINE main menu > Settings > Basic > check the Run LINE when Windows starts option under Login.

A verification code may appear if you're logging in to LINE for PC for the first time or if you reinstalled LINE. When that happens, verify the code on the smartphone version of LINE with the steps below.

1. Start the smartphone version of LINE.
2. Enter the verification code that appears on LINE for PC.
3. Confirm that the device you are trying to log in with is correct, and check the box.
4. Tap Verify.
Note:
- Be sure to enter the verification code that's displayed within three minutes.
- If the screen to enter the verification code doesn't appear on LINE on your smartphone, restart LINE and try logging in to LINE on your PC again.

Logging out of LINE for PC:
1. At the bottom of the main menu, click menu icon

.
2. Click Log out.

See also:
Issues related to logging in/out of LINE for PC
Using and allowing logins on LINE for PC/iPad

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Your profile is the screen that appears when you go to the LINE main menu and click silhouette icon

> your profile icon at the top of the screen.

Topics covered

- Information that appears on your profile

- Setting or changing profile information

- Going to a friend's profile

Information that appears on your profile:
The information below appears on your profile on LINE for PC.

• Profile image
• Display name
• Profile cover photo (not including decoration items)
• Birthday
Note: Your birthday won't appear to other users if you haven't set it or if you chose not to show it.
• Part of your status message

Note:
- Birthdays are not displayed on LINE for Chrome.
- Cover photo decoration items only appear on profiles on the smartphone version of LINE.

Setting or changing profile information:
To set or change your profile information on LINE for PC, see the following sections.
Note: Your birthday can only be set on the smartphone version of LINE.

Profile image

To set or change your profile image:
1. At the bottom of the main menu, click "..." > Settings.
2. Click Basic > camera icon

at the bottom right of your profile image.
3. On Windows/Mac: Select a photo from either Select from profile, Text profile, Select from computer, or Capture screen and edit it.
On Chrome: Click Select from computer and select the photo you want to use.
Important: Be careful not to click Delete profile as doing so will immediately delete your profile image.
4. Click OK, Open, or check mark

.

Display name

To change your display name:
1. At the bottom of the main menu, click "..." > Settings.
2. Click Basic > edit icon

next to Display name.
3. After entering a new display name, press the Enter key or click check mark

.

Cover photo

For the steps to set or change your cover photo, see the section below based on the platform you use LINE on.
Note: If you want to set a video for your cover photo, please do so on the smartphone version of LINE.

Windows/Mac

1. From the main menu, click silhouette icon

> your profile icon at the top of the screen.
2. Click settings

at the top of the profile screen.
3. Click camera icon

on the cover photo.
4. Select the photo you want to set and click Open.
5. Edit the photo any way you like, then click Save.

Chrome

1. From the main menu, click silhouette icon

> your profile icon at the top of the screen.
2. Click camera icon

at the top of the profile screen.
3. Select the photo you want to set and click Open.

Status message

To change your status message, see the steps below.

1. At the bottom of the main menu, click "..." > Settings.
2. Click Basic > edit icon

next to Status message.
3. Enter a message, then click OK.

Going to a friend's profile:
You can view a friend's profile using one of the following methods.

• From the main menu, click silhouette icon

> your friend's icon from your friend list.
• In a chat, click your friend's name (at the top of the chat) or their icon.

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This Help article explains how to register a password and what to do if you've forgotten your password.

Useful info

Please register or change your password from the smartphone version of LINE.

Topics covered

- Registering/changing/checking your password
- Making a secure password

Registering/changing/checking your password:

Be advised

- To ensure the security of your password, there is no way to display the string of characters you have set as your password.
- If you don't know your password, please change it.
- You cannot change your password for 24 hours after transferring your LINE account for security reasons.

If you still have the device you can access LINE on

To register or change your password:
1. Open LINE from the device you can access LINE on.
2. Tap the Home tab > > Account.
Note: Tap here to go to the Account screen from your smartphone.
3. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric information (e.g. fingerprint, face). Do not use the password registered to your LINE account.
4. Enter your new password twice, then tap Change password.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Making a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols

If you're transferring your LINE account and no longer have the device you could access LINE on before changing models
Note: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.

Be advised

- You will not be able to reset your password or transfer your LINE account if you didn't register an email address to it.
- If you've linked a Google account or Apple ID, transfer your LINE account by referring to scenario No. 9 in I'm having issues when transferring my LINE account.
- If you haven't linked a Google account or Apple ID, you will be unable to transfer your LINE account. Please create a new one.

Useful info

• For LINE version 14.8.0 or later
- If you stop in the middle of transferring your LINE account after resetting your password, you will need to reset it again.
- If you see a message saying "The email address you entered isn't registered to your LINE account." at step 7, tapping Forgot your email address? will let you check part of your registered email address. Please refer to the hint and try another email address you think is registered to the relevant account.

Useful info

• For versions of LINE earlier than 14.8.0
If you see a message saying "Incorrect password entered. Please try again" despite resetting it, it's possible that the email address registered to the account you're trying to transfer is not the same as the email address you entered in step 7 below.

To change your password:
1. Open LINE on your new device and tap Log in.
2. Tap Log in with another method > Log in with phone number.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap

> OK or Send.
4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
Note: Or tap No, that's not me > Yes, transfer my account > Log in with previous number or Log in with email address, and enter your registered information.
6. Tap Forgot your password?
7. Enter the email address registered to your LINE account, then tap OK or Send.
8. Check the email that was sent to the address you entered.
9. After checking the email, return to the LINE app, put a check next to "I have confirmed the password reset email," and tap Continue.
10. Create a password and tap

> OK.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Making a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols

If you don't receive the password reset email, see the following Help article.

I'm not receiving the password reset email

Making a secure password:
When setting a password, it's important for it to be secure and difficult for other people to guess.

To set a secure password, make sure it:
• Is a complex combination of upper and lowercase letters, numbers, and symbols.

• Doesn't use personal information, such as:
- Your nickname or initials.
- The name of a child or pet.
- A birthday or anniversary of you or a loved one.
- Your address.

• Doesn't use typical strings of characters or words, such as:
- Easy to guess words or phrases (e.g. "password" or "iloveyou").
- Consecutive letters or numbers (e.g. "123456" or "abc123").
- Strings that follow the keyboard layout (e.g. "qwerty" or "1q2w3e").

Note: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types: uppercase letters, lowercase letters, numbers, and symbols.

For the best online security, make sure not to recycle passwords, but rather to set and safely manage a different passcode/password for each online service you use.

Making use of software and OS features to manage your passwords is another way to achieve secure password creation and management. You can get a complex password with ease and peace of mind by using a software feature to automatically generate a password.

If you use software to manage your passwords, you can use all different passwords for each service without the burden of remembering them.

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LINE

Help center

Search Help articles

General information

Topics covered

General information

About LINE IDs

System requirements for LINE

How to download, log in, and log out of LINE on a PC

How profiles work on LINE

Registering/changing/checking your password

Topics covered