LINE

Help

About LINE

Verification Codes

I am not getting an SMS with the verification number. toggle
The reasons below could explain why you are having problems receiving the verification number.

1. There may be a mistake with the phone number. Please double-check your phone number.
2. You may experience a delayed receipt of an SMS depending upon the mobile operator.

Automated Call Verification by telephone is only available in Japan.

If you are still experiencing difficulties, please tell us the following information and contact us via the Problem Report Form

1. The information you will register to LINE (country of residence, country code and phone number).
2. Your current network carrier (Softbank, docomo, au etc.)
3. Please tell us about the problem in as much detail as possible.
(e.g., I am not getting the verification SMS)

Thank you!

Was this page helpful?

Yes No

What should I do if I cannot receive SMS messages? toggle
If you cannot receive SMS messages, we are sorry to say that you will not be able to register to LINE.

Was this page helpful?

Yes No

Why do errors keep occurring after typing in the verification code? toggle
If an error message appears during the verification process, please try restarting the app or your device. Please note that if you stay on the verification screen for too long, you will see an error message.

If you are unable to resolve the issue, please contact us with the following information via the Problem Report Form.

Questions:
1. What phone number, country and country code did you try to register?

2. What is the name of your mobile service provider?

3. What kind of issue did you encounter during the verification process?
Note: If you saw an error message, please write it in full.

4. Have you tried restarting the app or your device?

Was this page helpful?

Yes No

US Short Code Terms of Service for 65082 toggle

LINE OTP Service 

 

When you opt-in to the service, we will send you an SMS message to confirm your signup.

You can cancel the SMS service at any time. Just text "STOP" to 65082. After this, you will no longer receive SMS messages from us. Message and data rates may apply. For help or information on this program send "HELP" to 65082.

For additional assistance, contact customer service at https://contact.line.me/

We are able to deliver messages to the following mobile phone carriers:
AT&T®, Boost®, Cellcom®, Cellular South®, Cincinnati Bell®, Cricket®, Get Lisa, Interop, Metro PCS®, nTelos®, Sprint®, T-Mobile®, U.S. Cellular®, Verizon Wireless®, and Virgin®. 

 

T-Mobile is not liable for delayed or undelivered messages

If you have any questions regarding privacy, please read our privacy policy: https://terms.line.me/line_rules

Our Terms and Conditions of Use can be viewed in their entirety at https://terms.line.me/line_terms 

Was this page helpful?

Yes No

Carrying Over

What does it mean to carry over a LINE account? toggle
If you have registered an email address, when you change or reformat your device, you can carry over and continue using the account you have been using.

Please note that you cannot carry over your device by linking your Facebook account on Windows Phone, Blackberry, Nokia and Firefox OS smartphones.

Account carry over Help articles:

Was this page helpful?

Yes No

What data can be transferred via account carry over? toggle
Please refer to the lists below for data that can and cannot transferred via account carry over.

Can be transferred
- Friends list (including groups)
- Profile settings (profile photo, name, Status Message, ID)
- Timeline
- Right to use LINE stickers (including gifted stickers)

Cannot be transferred
- Chat history
- Data from inegrated apps (LINE GAME, LINE PLAY etc.)

Please note integrated apps cannot be used on Windows Phone, Blackberry, Nokia and Firefox OS smartphones.

Was this page helpful?

Yes No

How do I carry over my account with an email address? toggle
Please register an email address on your device before carying over your account.

- Windows Phone, Firefox OS registration steps.
- Blackberry, Nokia registration steps.

To carry over your account:
1. Start LINE and tap LINE User Login.
2. Enter the email address and password you registered on your previous device and tap Login or Load.
3. Enter the verification code.

Was this page helpful?

Yes No

Security

Why does LINE utilize the contact information on my Smartphone? toggle
When users carry out the procedures listed below, LINE will access the information required in the users’ contacts list/address book to make it easy for users to find their close friends: (Only the telephone numbers and mobile email addresses in your contact information will be transferred to our servers. All information will be encrypted.)

1. At the registration screen, when users select OK at the “Your Address Book will be sent to LINE’s server” dialogue.
2. When the Auto Add Friends function is switched ON in Settings or when users push the circular icon next to the Last Auto Add dialogue, and then select OK at the “Your Address Book will be sent to LINE’s server” dialogue.

LINE will add mutual contacts to your Friends list automatically. If only one of you has the other as a contact, the one who has the contact information will be added to the other's Friend Recommendations list, while the recommended person will be added to the other's Friends list.

Your own phone number, and other information obtained from your contacts list/address book (phone numbers and email addresses) will not be disclosed and will be protected as follows:

1. Your contact information will be used only if you agree to the terms & conditions of LINE when signing up. The terms and conditions describe when and how LINE will use your personal information.
2. If you agree to allow LINE to find your friends, the telephone numbers and mobile email addresses in your contacts list/address book will be sent to our servers.
At this time, the required contact information will be encrypted and securely transferred to our server.
3. We use encrypted text when comparing your information with existing user information.

Please visit the following web page for more detailed information on our privacy policy:

http://line.naver.jp/line_rules/en/

Was this page helpful?

Yes No

Can a third party 'peek' what I type in the chat? toggle
No, users who are not in your chat cannot see what you type. LINE is secure.

Was this page helpful?

Yes No

Someone is impersonating me on LINE. toggle
If users select to send their phonebook data to LINE’s servers upon registering to LINE, phone numbers in their phone books will be used to search for their friends who are LINE users.
If we find those users, they will appear in the user's [Friends] list under the names registered in the user's phonebook.

Therefore if you have stopped using your number and someone else obtains it, a third party may be registered on your friends' [Friends] list under your name.

Please ensure that your friends do not have you registered under multiple phone numbers/mobile email addresses within their phonebook, and also check that they have not saved you under any details which are out of date such as previous phone numbers.

Was this page helpful?

Yes No

Why did I receive a login notification that I don't recognize? toggle

If you received a message saying that you have logged in to a smartphone, please see this article.

 

If you log in to LINE using the PC or Windows 8 version, you will receive a login notification on your smartphone. If you do not recognize the login notification, we recommend taking the following measures to protect your account’s security.

 

1. Disable logins from other devices

By turning the “Allow Login” setting to OFF using the smartphone version of LINE, you can disable logins from PC or Windows 8 versions.

In addition, your account will be logged off from all other devices as soon as this setting is set to OFF.

 

Steps:

a. Go to More > Settings > Accounts.

b. Set Allow Login to OFF.

 

Please Note: These links only work on smartphones.

 

2. Change your password.

 

Please refer to the help guide here for a detailed explanation of how to change your password.

 

If you are using an iOS, Android, Windows Phone, or Firefox OS device, please see this article.

 

If you are using a BlackBerry or Nokia, please see this article.

Was this page helpful?

Yes No

I received a chat message saying I logged in to a smartphone. toggle
If you received a message saying that you have logged into the PC or Windows 8 version of LINE or LINE STORE, please see this article.

If you log in using your email address, you will receive a chat message on LINE.

If you don't remember logging in, there is a possibility that a third party has logged in using your email address and password. If you received the chat message even when you haven't logged in, please confirm the below:

If you can use your LINE account
There is a possibility a third party has logged into your account using another smartphone. Please change your password immediately.
For instructions on how to change your password, please see the following Help articles:

For iOS, Android, WindowsPhone, and Firefox OS see this article

For Blackberry and Nokia see this article

Was this page helpful?

Yes No

Service

Does it cost money to use LINE? toggle
The standard features of LINE can be used free of charge. Some items such as Coins and Stickers are chargeable.

However, you will need to pay for the data usage charged by your mobile phone company. You may be charged a data usage fee by your mobile phone company if you do not subscribe to an unlimited data plan, or if you exceed the data usage limit of your plan. We recommend subscribing to an unlimited data plan.

Was this page helpful?

Yes No

Is LINE available overseas? toggle
LINE is available anywhere in the world, as long as you can connect to a 3G or Wi-Fi network. You can use the service for free over Wi-Fi, however, as with any other apps, you may be charged a data usage fee on the 3G network, depending on your network usage.

Please check with your phone company about roaming fees before using LINE overseas on your Smartphone.

Of course, LINE is free and will not even charge you for international calls!

Was this page helpful?

Yes No

How do I use the PC version of LINE? toggle
To use the PC version of LINE you will need to register an email to your LINE account on your smartphone or tablet using the steps below. You cannot register as a new user from PC version.

1. Register your email address on your smartphone following these instructions.

2. Download LINE on your PC from the following webpage.
http://line.me/en/download

3. Log in to the PC version of LINE using the email address and password registered in step 1.

A list of OSes supported by LINE is available here.

Was this page helpful?

Yes No

Recommended system specifications for LINE toggle
We recommend the following system specifications for using LINE:

• iOS devices
Devices running iOS 8.0 or later
Note: Devices running a version of iOS earlier than 8.0 can use LINE up to version 6.7.0.

• Android devices
Devices running Android OS 4.1 or later
Note: Devices running an older version of Android OS can use the following versions of LINE:
- Android OS 4.0.3 - 4.0.4: up to LINE version 7.2.2
- Android OS 2.3.0 - 4.0.2: up to LINE version 5.1.4
- Android OS earlier than 2.3.0: up to LINE version 4.5.4 

• Windows Phone
OS 7.5 or later

• Blackberry
OS 5, 6, 7
Note:
- You cannot create a new account on Blackberry devices.
- OS 10 is not supported.

• Nokia
Asha (Exempting some device models)
Note: You cannot create a new account on Nokia devices.

• Firefox
OS 1.1 or later
Note: You cannot create a new account on Firefox devices.

• Tizen
OS 2.4 or later.

• Feature phone (non-smartphone mobile phones)
DoCoMo, Softbank, au
Note: Only available for use in Japan.

PC:
• Windows
Windows 7 and later

• Mac
OS X10.9 (Mavericks) and later

• Windows 8
Windows 8.0, 8.1

• Windows 10
Windows 10

• Chrome
Chrome browser version 42 or later

Recommended OSes
 • Windows: 7 and later
 • Mac: OS X10.9 (Mavericks) and later
 • Chrome OS

iPad
• iPad
iPad 2 or later (iOS 7 or later)

• Apple Watch
Watch OS 1.0 or later
Note:
- You cannot create a new account on Apple Watch.
- Please check to make sure the iPhone you are using for pairing is updated to iOS 9 or later.

• Android Wear
Android OS 4.3 or later
Note: You cannot create a new account on Android Wear devices.

The following devices are not supported:
- iPod touch
- WALKMAN
- SmartTV BOX
- Fire OS for Kindle, etc.
- PHS devices
- Simulators/ emulators (virtual environments)

Was this page helpful?

Yes No

What are the restrictions in Firefox OS 1.0? toggle
Some devices running on Firefox OS 1.0 do not support the following features:

1. Background mode
A mode that enables the LINE app to function when it is not in the foreground.

2. Push notifications.
A service that enables LINE to notify you of new messages when the LINE app is in background mode.

Was this page helpful?

Yes No

Why is LINE not running in the background? toggle
LINE may terminate when running in background mode if the device is low on memory. 

Was this page helpful?

Yes No

End of service notice toggle
On Monday July 3, 2017 (GMT+9), service for the LINE app will be discontinued for the following OSes.
Note: In addition, you will not be able to create new accounts on these platforms starting Thursday April 27, 2017 (GMT+9).

• BlackBerry
• Firefox
• Nokia Asha
• Windows 8 Metro

To use LINE on iOS, Android, or PC (except Windows 8), please download the app from this link.

If you wish to transfer your LINE account to another supported OS such as iOS or Android, there will be some things you'll need to set up on your account beforehand.

For more information on how to transfer your account, please see here.

Was this page helpful?

Yes No

Help Center