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FAQs

How do I use the PC version of LINE? toggle
To use the PC version of LINE you will need to register an email to your LINE account on your smartphone or tablet using the steps below. You cannot register as a new user from PC version.

1. Register your email address on your smartphone following these instructions.

2. Download LINE on your PC from the following webpage.
http://line.me/en/download

3. Log in to the PC version of LINE using the email address and password registered in step 1.

A list of OSes supported by LINE is available here.

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What are the restrictions in Firefox OS 1.0? toggle
Some devices running on Firefox OS 1.0 do not support the following features:

1. Background mode
A mode that enables the LINE app to function when it is not in the foreground.

2. Push notifications.
A service that enables LINE to notify you of new messages when the LINE app is in background mode.

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I registered an invalid email address. What should I do? toggle
Please do the following to unregister your email address.

1. Tap More on the main menu bar (or "..." at the top right for Windows Phone users).
2. Tap Settings.
3. Tap Accounts.
4. Tap Change Your Email or Email Account Registration.
5. Tap Cancel Registration.
6. Enter your password and tap OK.
7. Tap Cancel Registration or OK.

Once you see the pop-up message informing you of the cancellation, your email registration has been cancelled.

If you have forgotten your password:
Tap Change Your Password and tap Forgot your password? below the OK button. This will send a temporary password to your inbox.

If you are unable to receive the temporary password, please refer to the following page for more help.

If you have forgotten your password and registered an invalid email address:
Please visit this help page inside the LINE app on your smartphone, fill in your details in the Problem Report Form, and send us an inquiry.

To get to the help page inside the LINE app, tap More on the main menu bar, followed by Settings, then Help. For Windows Phone users, tap "..." at the top right of the main screen, followed by Settings, then Help.

We can only reply to inquiries sent to us using the steps above. Thank you for your kind understanding and cooperation.

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Why is LINE not running in the background? toggle
LINE may terminate when running in background mode if the device is low on memory. 

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Why did I receive a login notification that I don't recognize? toggle

If you received a message saying that you have logged in to a smartphone, please see this article.

 

If you log in to LINE using the PC or Windows 8 version, you will receive a login notification on your smartphone. If you do not recognize the login notification, we recommend taking the following measures to protect your account’s security.

 

1. Disable logins from other devices

By turning the “Allow Login” setting to OFF using the smartphone version of LINE, you can disable logins from PC or Windows 8 versions.

In addition, your account will be logged off from all other devices as soon as this setting is set to OFF.

 

Steps:

a. Go to More > Settings > Accounts.

b. Set Allow Login to OFF.

 

Please Note: These links only work on smartphones.

 

2. Change your password.

 

Please refer to the help guide here for a detailed explanation of how to change your password.

 

If you are using an iOS, Android, Windows Phone, or Firefox OS device, please see this article.

 

If you are using a BlackBerry or Nokia, please see this article.

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What should I do if I forgot my password? toggle
If you have forgotten your password, please reset it using the corresponding set of steps below.

Please note that the password reset email will be sent to your email address registered to LINE.

1. To change your email address or password
If you are trying to change your email address or password and cannot recall your password, please follow these steps to send yourself a new one.

a. Go to “...” > Settings or Settings.
b. Tap Accounts.
c. Tap Email Registration.
d. Tap Change Your Email.
e. Tap Forgot your password?
f.  Tap OK.

For Firefox OS users, please enter your email address and tap OK.

See this page if you do not receive the password reset email.

2. To carry over your account
If you select LINE User Login after changing to a new device or reinstalled the app and cannot recall your password, please follow these steps to send yourself a password reset email.

a. Tap LINE User Login.
b. Tap Forgot your password?
c. Enter your registered email address.
d. Tap OK.

See this page if you do not receive the password reset email.

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What does it mean to carry over a LINE account? toggle
If you have registered an email address, when you change or reformat your device, you can carry over and continue using the account you have been using.

Please note that you cannot carry over your device by linking your Facebook account on Windows Phone, Blackberry, Nokia and Firefox OS smartphones.

Account carry over Help articles:

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