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General solutions

General solutions for issues with LINE

If you're having issues with LINE, try the troubleshooting tips below:

• Close all running apps.

• Restart LINE and your device.

• Update LINE to the latest version.

Additionally, issues may occur if you do not use LINE with the recommended system specifications.

Note: We do not offer support for devices that are jailbroken or rooted.

If you experience network errors or images do not appear properly, try the following:

• Delete any unnecessary apps and data, and clear the cache on your device.

• Check if your network connection has any restrictions or filtering services in place.

• Clear the LINE app's cache.

• Offload the app. (See this Help article for details.)

To clear the LINE app's cache:

1. Tap the Home tab > Settings > Chats.

2. Tap Delete data.

3. Next to Cache, tap Clear.

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How to contact us if you're having problems with LINE

We've prepared tools to help you solve the issues you're having with LINE.

You can solve many questions and issues by making use of our Help articles. Be sure to give them a look before contacting us.

To check our Help articles:

LINE Help center

Our Help articles are like a user guide for LINE. They answer questions about not only configuring LINE settings, but also about solving issues in an easy-to-understand manner.

To make the answers you're looking for easy to find, we have FAQs that answer common inquiries and a search box at the top of the page to enter your questions or relevant keywords and bring up potential answers.

To ask a question via our Inquiry Forms:

Inquiry Form for the LINE app

Inquiry Form for services other than the LINE app (e.g. LINE Official Account)

Note: If you can't log in to your LINE account, select Continue without logging in.

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About My Inquiries

The My Inquiries page shows the inquiries you've sent to LINE Customer Care, as well as all the replies you've received.

You can access My Inquiries from the link in the notification that you receive from the Service Messages official account.

Note:

- You can use My Inquiries if you contacted us from within LINE or a related service app, as well as from the Inquiry Form after logging in to LINE.

- You cannot access My Inquiries on LINE for PC.

- LINE Customer Care will also reply to the email address you enter when sending your inquiry.

- The Service Messages official account cannot be blocked, and notifications from it cannot be turned off.

Each of your inquiries will have one of the following statuses and will appear in your history for one year from the date it was received.

• Pending: This status shows that your inquiry has been received by LINE Customer Care, or that we sent you a reply asking for additional information.

• Answered: This status shows that LINE Customer Care has sent an answer to your inquiry.

• Closed: This status appears when an inquiry does not need to be answered (because it was a duplicate, or for another reason).

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Reinstalling LINE

To reinstall the LINE app:

1. Back up your chat history by referring to this Help article.

Note: You will not be able to restore your chats if you don't back them up in advance.

2. Delete the LINE app and reinstall it from the App Store or Google Play Store.

3. Transfer your LINE account by following the steps in this Help article.

4. When the screen to restore your chat history appears, tap Restore chat history.

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Offloading the LINE app

With iOS devices, you can offload apps to free up space while still keeping the app data. This is one general solution we recommend trying if you experience issues with LINE.

To offload the LINE app:

1. On your phone, tap Settings > General > iPhone Storage.

2. Tap LINE in your list of apps.

3. Tap Offload App > Offload App.

4. After offloading the app, tap Reinstall App.

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I can't install/update LINE

If you can't install or update LINE, first make sure that you're using the recommended system specifications for LINE.

Note: We do not offer support for devices that are jailbroken or rooted.

After you've made sure that you're using the recommended system specifications, try the following troubleshooting tips:

• Restart your device.

• Switch to a different network.

• Stop the installation and start it again.

• Go to your device settings and make sure there are no restrictions on installing the app.

• Make sure you have enough free space on your device.

• Turn Airplane mode ON, then OFF again.

If you can't update the LINE app, try offloading the app.

If you’re still unable to resolve your issue after trying the tips above, please contact Apple for assistance.

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Help center

Search Help articles

General solutions

General solutions for issues with LINE

How to contact us if you're having problems with LINE

About My Inquiries

Reinstalling LINE

Offloading the LINE app

I can't install/update LINE