Issues
Creating/transferring a LINE account
Managing LINE account
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Friends/Groups
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Get more out of LINE
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About Business Alliances
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Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0.
If the owner of a phone number registered in your device's contacts has changed or if the phone number is incorrectly registered in your contacts, it will create a situation in which the LINE account of a friend that appears in your friend list is actually being used by a different person.
• Syncing LINE with your device's contacts is a feature that automatically adds friends registered in your contacts as friends on LINE.
• You can see the name someone has set on LINE for their account by tapping the pencil icon next to their display name. If you see an unfamiliar name, it's possible that your friend has already changed their phone number.
• If someone you don't know appears in your friend list, you can delete them after hiding or blocking them.
• We recommend turning on the Filter messages setting to prevent receiving messages from users you don't know.
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If all of your friends have stopped appearing
You may have minimized your friend list. Please tap the light gray bar that says "Friends (number)" on the Friends tab to display them all again.
If only some of your friends have stopped appearing
It may be for one of the following reasons:
• They deleted their accounts
• You blocked, hid, or deleted their accounts
For the steps to unblock an account, see here.
For the steps to unhide an account, see here.
Note: You cannot undo deleting a friend. In this case, please add them again.
If your friends and groups disappeared after transferring your account, see this Help article.
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When someone you don't know adds you on LINE, their name
will appear in your friend recommendations.
For details about friend recommendations, see the following Help article.
How friend recommendations work
To prevent people you don't know from appearing in your friend recommendations,
see the following Help articles and configure the relevant settings.
Preventing others from adding you
Preventing ID search
If someone you don't know already appears in your friend recommendations,
please consider blocking or deleting them.
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