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How LINE Points are automatically exchanged for Coins toggle
If you are short Coins when trying to buy stickers or themes, but have enough Points to make the purchase, they will be automatically exchanged for Coins.

The following versions of LINE will convert the Points you have saved up automatically.

• iOS
LINE version 6.8.5 and later

• Android
LINE version 6.8.2 and later

You can check your Coin balance from your smartphone here.

The amount that appears under My Coins will include your LINE Points converted to Coins.

The exchange rate may differ depending on the country you are using LINE in. You can view the various rates here.

Your balance will appear under My Coins as in the following examples (For countries where 1 Coin = 2 Points):
• If you have 60 Coins and 80 Points, your balance will be 100
• If you have 10 Coins and 100 Points, your balance will be 60
• If you have 0 Coins and 100 Points, your balance will be 50
• If you have 0 Coins and 90 Points, your balance will be 45

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Data that can be transferred toggle
Please see the following for a list of what can and cannot be transferred.

Data that can be transferred:
- Your friends list (including groups)
- Notes and albums
- Profile settings (profile photo, display name, Status Message, ID)
- Timeline and Home posts
- Data saved in Keep (including images, videos, text, files)
- The right to use your LINE stickers and themes (including those received as gifts)
- Your purchase history and Coin and LINE Point balance
- Registration information for linked apps, such as LINE Game titles and LINE PLAY

Note
- Coins cannot be carried over between different OSes (e.g. from iOS to Android and vice versa).

Data that cannot be transferred: 
- Your chat history

We recommend backing up your chat history beforehand when transferring your account by referring to the following Help article:

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Backing up and restoring chats (iOS) toggle
From LINE version 6.4.0, you can save your chat history by backing it up on iCloud.
Note: In order to use this feature, your device must be running iOS version 8.1 or later.

Check out this video for the steps to back up your chat history.
Note: If the video doesn't play, try opening the link with a different browser.

After updating to the latest version of LINE, sign in to your iCloud account and do the following. 
Note:
- If you want to back up and restore the app from iTunes, please do so at your own risk.
- Some photos and stickers in chats will not be restored, as cache data is not be backed up. If there are any important photos you don’t want to lose, please consider saving them to Albums or Keep on LINE beforehand. 

To manually back up your history on iCloud:
1. Go to More > Settings > Chats.
2. Tap Chat history backup > Back up now.


You can restore your chat history to a new phone from an iCloud backup. Sign in to your iCloud account on your new device and do the following.

To restore your history from iCloud:
1. Start LINE on the new device.
2. Tap Log in and transfer your account.
3. If the screen to restore your chat history appears, tap Restore chat history from backup.

You can also save your chat history as a text file.
Note:
- You cannot save stickers, photos, videos, or voice messages.
- The history for each chat room will be saved; however, it cannot be restored on LINE.
- You can view the saved file on apps that can read text files.

To save your history as a text file:
1. Tap Chats and select the chat room you wish to save.
2. Tap the V icon on the top right > Settings.
3. Tap Export chat history and choose an option to send the file.

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Transferring a LINE account toggle
To continue using your existing LINE account after changing to a new device, you need to have either registered an email address or linked it with a Facebook account on your previous device.

Please refer to the following articles regarding transferring your account:

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What is Letter Sealing? toggle
Letter Sealing is a feature that provides End-to-end encryption (E2EE) for chat room messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

Letter Sealing applies to messages sent in a chat room, location information, and one-on-one free voice calls. We plan to apply Letter Sealing to other types of messages in the future.

If you use the PC version of LINE after turning on Letter Sealing, you will be required to verify you identity the first time you send a message.

To verify your identity, please refer to the following Help article:


To use Letter Sealing, please update LINE to version 5.3.0 or later via this link.

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What are Letter Sealing key fingerprints? toggle
Letter Sealing uses unique, user-specific encryption keys which allow users to safely and securely send messages to one another.

LINE displays a short string, called a “key fingerprint” that uniquely identifies each user’s key.
Note: The actual keys are kept secret and will not appear on LINE.

You can use the key fingerprint to verify the identity of your friend and check that your chat is using end-to-end encryption.
Note: Use of key fingerprints is optional.

To compare key fingerprints, please see the following steps:

1. Open a chat with Letter Sealing turned ON.
2. Tap the V icon at the top-right of the screen > Settings > Encryption keys.
3. Compare the key fingerprints on both you and your friend's devices.

If the key fingerprints match, it means the chat is end-to-end encrypted.

To compare key fingerprints with your friend, we recommend meeting face-to-face or using a form of communication you trust.

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How do I register using a phone number? toggle
Please follow the steps below. While you cannot verify with SMS or voice call on iPad, you can verify your account using the phone number for a smartphone that is not registered to LINE.

1. Start LINE and tap New user.
2. Select the country and enter your phone number and tap NEXT.
3. Please read our Terms of Use and Privacy Policy and tap NEXT.
4. Tap OK to send yourself a verification SMS.
5. Enter the verification code you received via SMS and tap NEXT.
On some devices, the verification code you receive will be entered automatically. On some devices, only the automated call verification feature is available.
6. Select whether or not to use your contacts list to enable your friends who are already using LINE to be automatically added to your Friends list. 
7. Enter your display name and a profile photo, and tap Register.
8. Select whether or not to register your email address. To carry over your account, you are required to register your email address.

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Changing your password toggle
To change your password, please follow the steps below.
Note:
- If you are able to use your account, but have forgotten your password, please see here.
- If you want to transfer your account, but have forgotten your password, please see here

1. Tap More > Settings > Account.
2. Tap Password.
3. Enter your new password two times, then tap OK.
Note: If your device is locked with a passcode or Touch ID, you will have to enter it when you change your password.

If you are viewing this article on your smartphone, tap here to move to the Account settings screen.
 

We recommend setting a password that is difficult for third parties to guess. 

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I'm not receiving the verification SMS toggle
If you are not receiving the verification code through SMS, please try resending it or verify using the automated call verification option. You can also verify using your Facebook account. 

For detailed steps, please refer to the following articles:


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Before changing devices toggle

 

In order to transfer your LINE account, you will need to have the following set up BEFORE changing devices. We recommend writing down your registered email address and password from steps 1 and 2 before moving on to step 3 and 4.

 

Check out this video for the entire account transfer process.

 

1. Have an email address registered to your LINE account.

To check your registered email address, please see this article.

 

2. Set a password when you registered your email address.

You will not be able to view your password on your device.

If you have forgotten your password, please see this article.

If your registered email address is no longer available and you have forgotten your password, please see this article.

 

3. Turn ON the Allow Account Transfer setting.

This step is not required if your registered phone number will not change.

For more information about the Allow Account Transfer setting, please see this article.

 

4. Back up your chat history.

How do I back up my chats? (Android)

Backing up and restoring chats (iOS)

 

Before changing devices, it should be noted that you cannot transfer your chat history or Coin balance between different OSes (e.g. Android to iOS and vice versa).

 

After changing devices, please install the LINE app on your new device and select Log in to transfer your account.


 

 

See here for STEP 2.

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