How LINE Points are automatically exchanged for Coins toggle
If you are short Coins when trying to buy stickers or themes, but have enough Points to make the purchase, they will be automatically exchanged for Coins.

The following versions of LINE will convert the Points you have saved up automatically.

• iOS
LINE version 6.8.5 and later

• Android
LINE version 6.8.2 and later

You can check your Coin balance from your smartphone here.

The amount that appears under My Coins will include your LINE Points converted to Coins.

The exchange rate may differ depending on the country you are using LINE in. You can view the various rates here.

Your balance will appear under My Coins as in the following examples (For countries where 1 Coin = 2 Points):
• If you have 60 Coins and 80 Points, your balance will be 100
• If you have 10 Coins and 100 Points, your balance will be 60
• If you have 0 Coins and 100 Points, your balance will be 50
• If you have 0 Coins and 90 Points, your balance will be 45

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Data that can be transferred toggle
Please see the following for a list of what can and cannot be transferred.

Data that can be transferred:
- Your friends list (including groups)
- Notes and albums
- Profile settings (profile photo, display name, Status Message, ID)
- Timeline and Home posts
- Data saved in Keep (including images, videos, text, files)
- The right to use your LINE stickers and themes (including those received as gifts)
- Your purchase history and Coin and LINE Point balance
- Registration information for linked apps, such as LINE Game titles and LINE PLAY

- Coins cannot be carried over between different OSes (e.g. from iOS to Android and vice versa).

Data that cannot be transferred: 
- Your chat history

We recommend backing up your chat history beforehand when transferring your account by referring to the following Help article:

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Backing up chats to iCloud toggle
In order to be able to restore your chat history after changing devices, you need to back it up beforehand.

Before backing up your data, make sure you have:
• LINE version 6.4.0 or later
• iOS 8.1 or later
• iCloud Drive turned ON

Important: Images and stickers sent in chats cannot be backed up or restored. If there are images you don't want to lose, you can save them in an Album or Keep.

Check here for a tutorial video with the steps to back up your chat history.

To back up your chats:
1. Go to More > Settings > Chats.
2. Tap Chat history backup > Back up now.

See here for steps to restore your chat history.

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Transferring your LINE account toggle
To continue using your existing LINE account after changing to a new device, you need to have either registered an email address or linked it with a Facebook account on your previous device.

Please refer to the following articles regarding transferring your account:

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What is Letter Sealing? toggle
Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat room messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

The following information will be encrypted:

• Text messages (not including messages sent through other services)
• Location information
• 1-on-1 free voice calls
Note: We plan to expand Letter Sealing’s functionality in the future.

If you use LINE for PC after turning on Letter Sealing, you'll be required to verify your identity the first time you send a message.

To verify your identity, please refer to the following Help article:

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About Letter Sealing key fingerprints toggle
Key fingerprints are unique encryption keys that Letter Sealing gives to each user so they can send messages to one another safely and securely.
Note: The actual keys are kept secret and will not appear in LINE chat rooms.

If your key fingerprint matches that of your friend, it means your chat is securely encrypted. To check whether your key fingerprint matches that of your friend, please follow the steps below.
Note: Key fingerprint confirmation is optional.

1. Tap your friend's name at the top of the chat room.
2. Under "This chat is protected with Letter Sealing.", tap View your encryption keys.
3. Compare the key fingerprints on your device and your friend's device.
Note: To compare key fingerprints with your friend, we recommend meeting face-to-face or using a form of communication you trust.

If "This chat is protected with Letter Sealing." doesn't appear, it means Letter Sealing is turned OFF. To turn Letter Sealing ON, please follow the steps in the Help article below.

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Registering with a phone number toggle
Please follow the steps below to create a new LINE account.
Note: On iPads, the text message and Call me instead options cannot be used to verify your account. Please use a mobile phone or smartphone number that is not already registered on LINE to verify your account.

1. Start LINE and tap Sign up.
2. Confirm the Terms and Conditions of Use at the bottom of the screen.
3. Select your country, enter your phone number, and tap Verify phone number.
4. Tap OK to receive a verification text message.
5. Enter the verification code you received via text message and tap NEXT.
- On some devices, the verification code you receive via text message is entered automatically.
- On some devices, only the Call me instead option is available to verify the account.
6. Enter a display name and set a profile photo.
7. Select whether or not to add friends from your contacts, then tap Register.
8. Choose whether or not to register an email address.
Note: You will need to enter an email address if you decide to transfer your account, so we recommend registering one.

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How can I check or change my password? toggle
There's no way to check your password on LINE. If you forgot your password, you can change it by following the steps below.
Note: We recommend writing down your new password so you don't forget it.

To change your password:
1. Tap More > Settings > Account.
2. Tap Password.
3. Enter your new password two times, then tap OK.
Note: If your device is locked with a passcode or Touch ID, you will have to enter it when you change your password.

For a video guide, see here.
Note: If the video doesn't play, try opening the link with a different browser.

If you don’t have access to your old device when transferring your account, please refer to the following Help article:

We recommend setting a password that is difficult for third parties to guess.

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I'm not receiving the verification SMS toggle
If you are not receiving the verification code through SMS, please try resending it or verify using the automated call verification option. You can also verify using your Facebook account. 

For detailed steps, please refer to the following articles:

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Before changing devices toggle


In order to transfer your LINE account, you will need to have the following set up BEFORE changing devices. We recommend writing down your registered email address and password from steps 1 and 2 before moving on to step 3 and 4.


Check out this video for the entire account transfer process.


1. Have an email address registered to your LINE account.

To check your registered email address, please see this article.


2. Set a password when you registered your email address.

You will not be able to view your password on your device.

If you have forgotten your password, please see this article.

If your registered email address is no longer available and you have forgotten your password, please see this article.


3. Turn ON the Allow Account Transfer setting.

This step is not required if your registered phone number will not change.

For more information about the Allow Account Transfer setting, please see this article.


4. Back up your chat history.

How to back up and restore your chat history using Google Drive (Android)

Backing up and restoring chats (iOS)


Before changing devices, it should be noted that you cannot transfer your chat history or Coin balance between different OSes (e.g. Android to iOS and vice versa).


After changing devices, please install the LINE app on your new device and select Log in to transfer your account.



See here for STEP 2.

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