Please check the following if you are not receiving the password reset email:
- Is your registered email address entered correctly?
- Did you enter an email address different from your registered one?
- Are you trying to send the password reset email repeatedly within a short period of time?
Note: You may not be able to receive the password reset email properly if you repeatedly sent a request for it. Please wait over 24 hours before sending a request again.
- Has the email been delivered to your spam, junk, or other folders?
- Do you have spam filters in place that block emails with URLs or that were sent from a PC? If so, please disable them.
- Do you have settings in place to only receive emails from certain domains? If so, please add “line.me” to your list of accepted domains.
- Does the email address you are using comply to RFC standards?
The following are examples of email addresses that do not comply to RFC standards:
- Addresses with a dot (.) right before the @ symbol: abcd.@xxx.com
- Addresses with consecutive dots (.): ab..cd@xxx.com
- Addresses that begin with a hyphen (-): -abcd@xxx.com
If you are unable to use your email address and password, you will not be able to log in using an email address. However, if you are using the the smartphone version of LINE, you can log in to your account using either of the following methods:
The steps to check your email address differ depending on how you signed up for LINE.
If you signed up for your account from LINE for PC:
You can check your email address by following the steps below.
1. Start LINE for PC.
2. Log in with your phone number.
3. Click "..." > Settings.
Note: With LINE for Chrome, click the down arrow next to LINE at the top of the screen.
4. Click Basic and your email address will appear next to "Email."
You won't be able to check your email address if you can't log in to LINE for PC with your phone number.
If you signed up for your account from the smartphone version of LINE:
You won't be able to check your email address from your PC if you can't log in to LINE for PC. In this case, please check your email address on the smartphone version of the app.