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About Your Account

Account

What should I do if I forgot my password? toggle
If you have forgotten your password, please reset it using the corresponding set of steps below.

Please note that the password reset email will be sent to your email address registered to LINE.

1. To change your email address or password
If you are trying to change your email address or password and cannot recall your password, please follow these steps to send yourself a new one.

a. Go to “...” > Settings or Settings.
b. Tap Accounts.
c. Tap Email Registration.
d. Tap Change Your Email.
e. Tap Forgot your password?
f.  Tap OK.

For Firefox OS users, please enter your email address and tap OK.

See this page if you do not receive the password reset email.

2. To carry over your account
If you select LINE User Login after changing to a new device or reinstalled the app and cannot recall your password, please follow these steps to send yourself a password reset email.

a. Tap LINE User Login.
b. Tap Forgot your password?
c. Enter your registered email address.
d. Tap OK.

See this page if you do not receive the password reset email.

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What's the difference between an account and a User ID? toggle
A LINE account refers to the name, phone number, photo, and registered User ID etc.
Once an account is deleted, the registered information above will also be deleted.

A User ID is unique to every user and is used to identify the user within the LINE service.
When you register to LINE it will not be set. You will need to choose and register an ID yourself.

To set your LINE ID, go to More > Settings > Profile
*Once an ID is set, it cannot be changed. Please bear this in mind when setting your User ID.

Once you have set your LINE User ID, you can become friends with people who you have not exchanged phone numbers with by exchanging IDs.

If you do not want other users to search for your ID, please go into Profile and switch OFF the Public User ID setting.
*As stated in our terms, it is forbidden to share and exchange IDs on the internet for match-making purposes. We kindly ask to refrain from such actions.

We hope you have fun!

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Can I change my registered phone number? toggle
As the phone number is entered when the app is initially installed and cannot be changed after that, please uninstall and then reinstall LINE and go through the verification process again if you wish to register a new phone number.

Please note that your chat history will be deleted by doing the above.

After reinstalling LINE, please use LINE User Login to carry over your account.

For more details about carrying over accounts, please see the following article.

https://help.line.me/line/?contentId=10002418

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My friends told me they see me under 2 accounts. toggle
If you create a new LINE account on a new device without deleting your account from the previous device, you will end up with multiple LINE accounts.

If you cannot use your previous device, then you will not be able to delete your previous account.

Since your friends cannot delete your account, please tell them to block your previous account.

For more information on how to block users, please see the Help article below.

"Blocking Friend Recommendations"

For iOS users, see this article
For Android users, see this article
For other devices, see this article

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If only I know the other person's phone number, can the other person see my profile? toggle
If a person with your mobile phone number registered in their contacts starts LINE, they will automatically be added to your Friends list. If you do not wish to automatically add friends, please turn off Auto Add Friends.

If they haven’t got your number registered in their contacts, you will be shown under their Friends Recommendations, where your LINE Display Name, profile picture, and status message (What’s Up? messages) will be displayed. However, no other information will be shown to the other person.

If you want to be deleted from their Friend Recommendations list, you must delete your account.

Likewise, once your account has been added to their Friends list, you will remain there unless you delete your own account.

For information on deleting your account, please see here.

We hope this helps!

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Carrying Over

What does it mean to carry over a LINE account? toggle
If you have registered an email address, when you change or reformat your device, you can carry over and continue using the account you have been using.

Please note that you cannot carry over your device by linking your Facebook account on Windows Phone, Blackberry, Nokia and Firefox OS smartphones.

Account carry over Help articles:

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What data can be transferred via account carry over? toggle
Please refer to the lists below for data that can and cannot transferred via account carry over.

Can be transferred
- Friends list (including groups)
- Profile settings (profile photo, name, Status Message, ID)
- Timeline
- Right to use LINE stickers (including gifted stickers)

Cannot be transferred
- Chat history
- Data from inegrated apps (LINE GAME, LINE PLAY etc.)

Please note integrated apps cannot be used on Windows Phone, Blackberry, Nokia and Firefox OS smartphones.

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How do I carry over my account with an email address? toggle
Please register an email address on your device before carying over your account.

- Windows Phone, Firefox OS registration steps.
- Blackberry, Nokia registration steps.

To carry over your account:
1. Start LINE and tap LINE User Login.
2. Enter the email address and password you registered on your previous device and tap Login or Load.
3. Enter the verification code.

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Deleting Your Account

What happens if I delete my LINE account? toggle
If you delete your account, all information such as your purchased stickers, registered phone number, friends and groups list, chat history, as well as any registrations with linked apps etc., will be deleted. If you have registered your email to LINE, this information and stored password will be deleted and you will no longer be able to access LINE via the PC version.

Once your account is deleted, you cannot restore this information even if you reinstall LINE again. 

If you have signed up for LINE Pay, you need to close your LINE Pay account before deleting your LINE account. Please see this article on how to do so.

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How do I delete my LINE account? toggle
Your LINE account will not be deleted simply by uninstalling or deleting the app. To delete your account, please follow the steps below.

Caution!
1. Once you delete your account, all data such as your purchased stickers and Coins, phone number registered on LINE, friends and groups list, chat history, and registrations with other integrated apps (such as LINE GAME and LINE PLAY) will be deleted permanently.

2. If you have registered your email address to LINE, you will no longer be able to log in to the PC version of LINE using that email address.

3. Any data associated with your deleted account cannot be recovered or carried over even if you reinstall LINE.

4. If you have signed up for LINE Pay, you need to close your LINE Pay account before deleting your LINE account. Please see this article on how to do so.

Steps to delete your account:
iOS and Android
1. Tap More on the main menu bar.
2. Tap Settings.
3. Tap Account.
4. Tap Delete Account or Delete My Account at the bottom of the page.

Windows Phone and BlackBerry
1. Tap “...”.
2. Tap Profile.
3. Tap Delete Account at the bottom of the page.

Firefox Phone
1. Tap Settings on the main menu.
2. Tap Profile.
3. Tap Delete account at the bottom of the page.

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I can't delete my account toggle
If you cannot delete your account because of reasons such as you cannot log in, you can delete the account by using the LINE's specifications.
Please note deleting your account will delete all data such as your purchased items, friends and group list, chat history and related apps (such as LINE Game, LINE PLAY). This data cannot be recovered.

If you can use the phone number or Facebook account registered to the LINE account you wish to delete, you can automatically delete the account by:
- Creating a new LINE account using your phone number or Facebook account.
- Registering your phone number or Facebook account to your existing LINE account.

If you have both your phone number and Facebook account registered to the LINE account you wish to delete, you will need to register both details to the other LINE account.

If you no longer wish to use LINE, once you have completed the above steps, see how to delete your account.

If you can no longer use the phone number or Facebook account registered to the LINE account you wish to delete, you can delete the account yourself if you fulfil the following requirements:

1. You are in possession of the device which was used for the LINE account you wish to delete.
2. You have not uninstalled LINE from this device.
3. You have not created a new LINE account on this device.
4. You can connect to the internet on this device (You can connect to Wi-Fi if you are not connected on a mobile network).

Start LINE while connected to the internet, see how to delete your account.

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Can I restore an account that has been deleted? toggle
Once your account has been deleted, it cannot be restored since the purchased stickers, registered phone number, Friends/Groups lists, and chat history as well as any registrations with linked apps etc., will all be deleted.

However, it may be possible to use the same User ID as you did previously. Doing so will make it easier for you to be found by your friends.
If you wish to do so, please try the following:

1) Start LINE and tap More on the main menu bar
2) Tap Settings
3) Tap Profile
4) Tap User ID
5) Enter the ID you wish to use and tap Check
6) If the ID is available, tap Register

We hope this helps!

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How do I delete my previous LINE account? toggle
If you are changing your device from a feature-phone to a smartphone, and you are still using the same email as the one used at registration, please follow these steps:

1. On the new device, access the screen for deleting your account.
2. Send a blank email and access the URL shown on the email received.
3. Your previous account will be deleted.

*If you are switching from a smartphone to another smartphone, and you have also changed your phone number, we regret to inform you that you cannot delete your old account.

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Why is my account not deleted when I have already uninstalled the app? toggle
Uninstalling or deleting the LINE app will not delete your account.

To delete your account, please verify the same phone number using the same device as before, or carry over your previous account by performing LINE User Login, then deleting your account.

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Registering Your Email

Why am I not getting my password reset email? toggle
If you are having trouble receiving your password reset email, please check the following:

1. Is the registered email address correct?
2. Are you entering the same email address as the one you registered?
3. Is the password reset email in your spam inbox or filtered to any other folders?
4. Do you have any email filters active? If you do, please try again after temporarily disabling them.
e.g., "Do not receive emails from __________"
5. Do you have domain filters active? If you do, please include “line.me” to the list of accepted domains.
6. Does your email address conform to existing RFC standards?
The following are examples that do not conform to RFC standards:

- Email addresses with a dot (.) before the @ sign: abcd.@xxx.com
- Email addresses with more than one dot in a row: ab..cd@xxx.com
- Email addresses starting with a hyphen: -abcd@xxx.com

7. Have you recently reset your password?
Your password may not reset properly if you make multiple password reset requests within a short period of time. Please wait 24 hours before requesting for another password reset email.

If you are trying to carry over a LINE account linked with your Facebook account, you can do so using your Facebook credentials. Please see [2] Carrying over your account using Facebook on the following Help page.

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What is email registration? toggle
After registering an email and password to your LINE account on your smartphone, you can carry over all your previous LINE account information when you change your mobile device or phone number by performing LINE User Login on the new device or phone number. You will also be able to use the PC version of LINE and LINE Store in regions where it is available.

Your friends list, purchased items, and game results are associated with your LINE account. To prevent any disappointment, please register an email address at your earliest convenience if you have not done so yet.

Please see the following for a detailed guide on email registration.

How do I register an email?
https://help.line.me/line/android/categoryId/10000315?contentId=10002449&lang=en

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How do I register an email address? toggle
You can register an email by following the steps below. Please note that the steps may vary slightly depending on the device you are using.

1. Go to “...” > Settings, or Settings.
2. Tap Accounts.
3. Tap Email Registration.
4. Enter your email address and password, and tap Email verification or OK.
5. Enter the verification code received or tap the URL in the email.
6. Tap OK to finish email registration.

If your mailer app launches after tapping Email verification or OK:
1. Tap OK on the pop-up.
2. Select a mailer app that uses the email address you wish to register.
3. Send the email. If you are unable to send blank emails, please enter “LINE” into the body text.

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Checking your email addresss toggle
To view your registered email address, please refer to the following steps:

1. Tap the menu icon > settings > accounts > email registration.
2. Your registered email address will appear under Change Your Email.

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How do I change my registered email address? toggle
You can change your email address by following the steps below:
Steps may vary slightly depending on the device you are using.

1. Go to "⋅⋅⋅"> Settings, or tap Settings
2. Tap Accounts
3. Tap Email Registration > Change Your Email
4. Enter your registered email address and password, then tap Confirm or OK
5. Enter your new email and password, then tap Change Your Email or OK
6. Enter the verification code you received, or click on the URL
7. Once verification is completed, tap Confirm or OK

If you are having trouble registering, there is a possibility that there may be spaces in the email address or password you entered, as some devices are programmed to input spaces automatically. Please ensure there aren't any spaces.

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Why am I not getting any confirmation at my registered email address? toggle
If you are not receiving a confirmation email, please check the following.

1. Is the registered email address correct?
2. Is the password reset email in your spam inbox or filtered to any other folders?
3. Do you have any email filters active? If you do, please try again after temporarily disabling them.
e.g., Do not receive emails from __________.
4. Do you have domain filters active? If you do, please include “naver.jp” to the list of accepted domains.

After checking the above, please restart your device and try registering an email address again.

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I registered an invalid email address. What should I do? toggle
Please do the following to unregister your email address.

1. Tap More on the main menu bar (or "..." at the top right for Windows Phone users).
2. Tap Settings.
3. Tap Accounts.
4. Tap Change Your Email or Email Account Registration.
5. Tap Cancel Registration.
6. Enter your password and tap OK.
7. Tap Cancel Registration or OK.

Once you see the pop-up message informing you of the cancellation, your email registration has been cancelled.

If you have forgotten your password:
Tap Change Your Password and tap "Forgot your password?" below the OK button. This will send a temporary password to your inbox.

If you are unable to receive the temporary password, please refer to the following page for more help.

If you have forgotten your password and registered an invalid email address:
Please visit this help page inside the LINE app on your smartphone, fill in your details in the Problem Report Form, and send us an inquiry.

To get to the help page inside the LINE app, tap More on the main menu bar, followed by Settings, then Help. For Windows Phone users, tap "..." at the top right of the main screen, followed by Settings, then Help.

We can only reply to inquiries sent to us using the steps above. Thank you for your kind understanding and cooperation.

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How do I change my password? toggle
1. Go to More > Settings > Accounts. (This link is only valid when accessed from a smartphone.)
2. Tap Email Registration or Email Account Registration.
3. Tap Change Your Password.
4. Enter your current password and tap OK.
5. Enter your new password twice and tap OK.

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Apply to cancel registered email address toggle
This information is for users who have forgotten their password, cannot receive the password reset email and wish to cancel their registered email address. If you know your password, you can cancel or change your registered email address. 

See this article to change your email address

See this article if you forgot your password

We can cancel your registered email address and password on your behalf. Only your email address and password will be cancelled. Your friends list, chat history, purchase history etc. will not be deleted.

To register another email address and password, you will need to do this yourself. 


If you cannot use the relevant LINE account, after the email address has been cancelled, you will not be able to register a new email address and password. In this case, you will not be able to carry over your account with an email address and password. Please be careful when changing devices. 

Please note that you can only register an email address and password on the smartphone version of LINE. You cannot register them on other versions such as the PC version of LINE.

To cancel your registered email address, please follow the steps below. Please be sure to follow the steps below on the account you wish to cancel the email address from. If you are not able to use the relevant LINE account, you will not be able to cancel the email address.

1. Start LINE and tap More > Settings > Help.
2. Tap Check/change registered information > Email address & password
3. Under Check your email address and password, tap Registered email address no longer available and forgot password.
4. Tap Apply to cancel registered email address.
5. Answer the questions and tap SEND.

We will require some time to confirm all details to cancel your email address. Once the cancellation has been completed, we will contact you at the email address indicated in the Reply Email field on your contact form.

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Profile

Can my display name be seen by other people? toggle
The display name you have set in your Profile will be displayed to the other user in the following cases:

1) When a notification pop-up is displayed on the other user’s screen
When you send a chat message or call someone, a pop-up is displayed and your profile display name will be shown.

2) When you are added to the other user’s Friends list and he/she does not know your phone number
If you become friends with a user who does not know your phone number using the ID Search function etc., your profile display name will be shown to the user.

We hope this helps!

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Can my phone number, LINE ID, or email be seen by other people? toggle
Please rest assured that your registered phone number, User ID and email address will never be disclosed to the third parties, unless you do so yourself.

Only your display name, profile image and 'What’s Up?' messages on LINE are available to be seen by other users.

We hope this helps!

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The What's Up Feature

What is the "What's Up?" feature? toggle
The "What's Up?" feature is your space to sum up your thoughts and feelings in a few words. Had any great tasting food or done any fun activities recently? Then this is the place to write those thoughts down! You can also let other LINE users know how you are via these speech balloons!

You can easily check what your friends' What's Up? messages by going to your Friends list.

*Depending on which device you are using, the What’s Up? feature may be displayed as Status Massage.

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How do I use the 'What's Up?' feature? toggle
'Setting up your 'What's up?' status is easy.
Go to "More > Profile > Status Message" to set up.

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Can I delete what I have written in "What's Up?" toggle
“What’s Up?” is a space to write your own thoughts and feelings. Of course, as time goes by and situations change, so do your thoughts and feelings. At times like this you can go back and delete your previous messages in “What’s Up?”
*When you delete a previous message, and a map location or image becomes the most recent message; the next available text message or “emoji” will be displayed as your recent “What’s Up?” message.

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LINE User ID

Do I need to set a LINE User ID? toggle
No. You can use LINE without setting up your LINE User ID!

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How do I create my LINE User ID? toggle
You can set your LINE User ID by doing the following:

1. Tap More at the main menu bar
2. Tap Settings
3. Tap Profile
4. Enter the ID you wish to register and tap Check to see if it available.
5. If This user ID is available is shown tap Save

*Please note that once your LINE User ID is set, it cannot be changed.
*At step 4, if This User ID is unavailable is displayed, it means that the ID is already used by another user. Please try registering another one.

*As stated in our terms, it is forbidden to share and exchange IDs on the internet for match-making purposes. We kindly ask to refrain from such actions.

We hope this helps!

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Can I change my LINE ID? toggle
Sorry, LINE User IDs cannot be changed. Please take care when choosing a name for your LINE ID.

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How do I check my own LINE User ID? toggle
You can check your User ID by doing the following:

1. Tap More on the main menu bar.
2. Tap Settings
3. Tap Profile
4. The ID you have set will be displayed under User ID.
*The only way to change a User ID once set, is to delete your LINE account and start over. If you delete your account, all data such as your purchased stickers, phone number registered on LINE, Friends/Groups list, chat history and registrations with other integrated apps (such as LINE GAME and LINE PLAY) will be deleted permanently.

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I can't choose the LINE User ID I want! toggle
If you see the message This User ID is unavailable, or if you search for an ID and another user is displayed, it means that the ID is already used by another user.

As you cannot register the same ID as anyone else, please try registering a different one!

We hope this helps.

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Can I prevent people from searching for my LINE ID? toggle
You can prevent people from searching for your LINE ID using the steps below.

1. Go to the More tab.
2. Tap Settings.
3. Tap Profile.
4. Turn off Allow Others to Add by ID.

Please note that you cannot change or delete a LINE ID once it is set.

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Your Privacy

I don't want people added to my Friends list automatically from my phone book. toggle
No problem! Simply switch OFF the Auto Add Friends option to stop users being added automatically from address book to your Friends list.
(It will not affect the users who are already added.)

1. Open LINE’s Settings
2. Tap Friends
3. Switch Auto Add Friends to the OFF position

*The steps may vary slightly depending on which device you are using.

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I don't want to be added to the Friends lists of people who have my phone number. toggle
Sure thing! Simply switch OFF the Allow Others to Add option to stop you from being added automatically the Friends lists of those who have your phone number.
(It will not affect the users who have already added you.)

1. Open LINE’s Settings
2. Tap Friends
3. Switch Allow Others to Add to the OFF position

*The steps may vary slightly depending on which device you are using.

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