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About Friends

Friends

What is the Friends list? toggle
The people who you can exchange messages with will be shown under your Friends list.
When you add people to your Friends list you can chat with them, invite them to groups and have fun!
You can also call each other using the Voice Call feature once you become friends with one another. (Currently only available on iPhone & Android versions of LINE)

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Who are the people that appear on my Friends list after I first install LINE? toggle
LINE uses the phone numbers from your device's contacts to populate the Friends list with people who also have LINE installed on their device.

To prevent LINE from automatically populating your Friends list, uncheck the "Auto Add Friends" and "Allow Others to Add" check boxes when registering to LINE.

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Who are the people in my Friend Recommendations list? toggle
If a LINE user adds you as a friend, they will be shown under your Friend Recommendations list.

If you wish to remove a user from your friend recommendations, simply follow the steps below.

1. Swipe to Add Friends
2. Tap the name of the user you wish to remove
3. Tap Block
4. Tap "..."
5. Tap Settings
6. Tap Friends
7. Tap Blocked List
8. Tap Edit next to the user you have just blocked
9. Tap Remove

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If I register to LINE, will I automatically be added to other people’s Friends lists? toggle
LINE is here to connect you with the people that matter to you the most: friends, colleagues, schoolmates and of course family.
This is why people in your phone book will be automatically added to your Friends list if they use LINE too.
*This is only the case when both the other party and yourself have enabled Auto Add Friends and Allow Others to Add under Friends in the Settings.

If both your friend and you have added each other to your phonebooks, your friend will be added to your Friends list automatically, and you will be added to theirs too.
A red badge icon with a white number will be displayed on the main menu bar in such cases.

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I don't want to be automatically added as a friend of people with my phone number toggle
You can change your settings by following the steps below:

1. Tap "..." > Settings.
2. Tap Friends > Auto Add Friends.
Note: If you use Windows 10 Mobile, just tap Friends.
3. Turn OFF Allow Others to Add.

Please understand that if you have already been added as a friend, there is no way to delete yourself from another user's friend list.

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Can other people view my Friends list? toggle
Please rest assured that no other users can view your Friends list.

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Can I prevent LINE from receiving my information in my contacts? toggle
To stop your contacts information from being sent to LINE:

1. Tap "..." > Settings.
2. Tap Friends > Auto Add Friends.
Note: If you use Windows 10 Mobile, just tap Friends.
3. Turn OFF Auto Add Friends.

If you'd like to delete friends who have already been added, see here.

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Changing/Deleting Friends

Deleting a friend toggle
Before you can delete a friend, you need to block or hide them first. 

Please delete a friend by following the steps below after hiding or blocking them.

For the steps to hide friends, see here.
For the steps to block friends, see here.

To delete a friend:
1. Tap “…” > Settings > Friends.
2. Tap the Hidden or Blocked Users list.
3. Tap Edit next to the friend you want to delete.
4. Tap Delete.
Note: Depending on the version of your OS, the steps and labels may appear differently.

It should be noted that unlike blocking or hiding a friend, you will not be able to undo this action. Please keep this in mind so you don’t accidentally delete someone who you don’t have any other contact information for.

Related Help article:

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On what basis do names and pictures appear in the Friends list? toggle
The names in the Friends list are displayed according to the following rules:
- Friends whose names appear in the contacts list of your Smartphone are displayed by their contact name.
- Friends who are added as a result of an ID Search, QR code scan or from the Recommended tab are displayed by their LINE name.

The pictures you see are from their LINE profile.
Once you change the name of your contact in the contact list, that change is applied to the names displayed on LINE in accordance with the above.
* It may sometimes take a while before the changes are reflected.

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Can I change the name or picture of a friend? toggle
The profile photos are set by your friends themselves and therefore cannot be changed. If you friend has not selected one, the default image will be displayed.

You can, however, change your friends' display names by following these steps.

1. Tap Friends on the main menu bar
2. Tap the name of the friend you wish to change the display name of
3. Tap the pencil icon in the menu that pops up
4. Enter the name you wish to use for that friend and tap Save

If the friend is also registered in your device's contact list, they will be displayed with the name they are saved under in that contact list. If they are not registered in your device's contact list, the display name they set for themselves in LINE will be used.

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If a person no longer uses LINE, will they be displayed on my Friends list? toggle
If the person has stopped using LINE without deleting their account first, their account will remain on your Friends list.
There are cases where people’s accounts are still visible on other user’s Friends lists even though have stopped using LINE.
If this is the case, you can always block or hide the account.

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Is there a way I can find out if a friend has deleted their account or not? toggle
There are a few ways you can do this.
If the messages you send this person are never shown as being Read, there is a possibility that the person has uninstalled the app without deleting their account first.
Currently there is no definite way of finding out whether the person has deleted their account or not, however the above is a good indicator as to whether the person still uses LINE or not.

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Blocking Users

How can I block friends and friend recommendations? toggle
To block another user, please see the steps below.

To block a user in your friend list:
1. From the main menu, go to Friends.
2. Tap and hold the friend you want to block.
3. Tap Block.

To block a user in your friend recommendations:
1. From the main menu, go to Add Friends.
2. Tap the user you want to block.
3. Tap Block.
Note: It may take some time for the changes to be applied.

For more information about blocking users, see here.

This does not completely delete the user from your friend list or Friend Recommendations.

If you want to delete a user, please see here.

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How do I unblock or show a hidden user? toggle
Please see the following on how you can unblock or display your friend.

1. Go to the Settings menu,.
2. Tap Friends.
3. Tap Blocked Users or Hidden Users.
4. Tap Unblock or Display next to the friend you wish to unblock or display.

Please note that it can take some time for the changes to be applied.

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How will I appear to a blocked user? toggle
When a blocked user sends you a message, it will look like it has been successfully sent. However, the message will not be received by you and there will be no "Read" flag displayed on the sender's screen.

When a blocked user tries to call you, that user will hear the call trying to connect while you will not receive any notification.

The above will also happen if you remove the user after blocking them.

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Will the other person know if I block them? toggle
When you block a user, the following will happen:

On your device:
You will no longer receive messages from that user, and the person will be deleted from your friends list and added to the blocked users list.

On the blocked user's device:
You name will not be deleted from that person's friends or friend recommendations lists. If you change your profile picture or "What's up?" message (status message), those changes will be reflected on the blocked user's device also. There are no features which allow your name to be deleted from the blocked user's device.

When the blocked user sends you a message, it will appear as though it was sent normally and they will not encounter any pop-ups indicating otherwise.

Since you will not receive messages sent by blocked users, they will not see a Read sign next to their sent messages.

If the blocked user tries to call you, the blocked user will hear the call trying to connect while you will not receive any notification.

Please note that the above will also happen if you remove the user after blocking them, and messages sent by blocked users cannot be accessed even after the user is unblocked.

We hope this helps.

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Can I change a friend's name or profile image? toggle
As the profile image is set by your friend themselves, it cannot be changed. If they have not set any image, the default image will be shown.

However, you can change your friend’s display name as follows:

1. Go to the Friends tab.
2. Tap the name of the friend you wish to change.
3. Tap the pen icon next to the friend’s name on the pop-up that appears.
4. Enter the name you wish to see them under and tap Save.

By default, the name the friend is saved under in your device’s contact list will be shown. If the friend is not saved in your phone book, then the display name set by that user on LINE will be shown.

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Hiding friends toggle
To hide a friend:
1. From the main menu, tap Friends.
2. Tap and hold the friend you want to hide.
3. Tap Hide.
Note:
- Depending on the version of your OS, the steps and labels may appear differently.
- This does not completely delete the user from your Friends list or Friend Recommendations.

If you want to delete someone, please refer to this page.

Related Help article:

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What is the difference between blocking and hiding? toggle
The difference between blocking and hiding is as follows:

If you block a user:
- You'll no longer be able to receive chats, voice calls, or video calls from them.
- They will no longer appear in your friend list, and be moved to the Blocked Users list.
- Their updated profile information will still appear.

If you hide a user:
- You'll still be able to receive messages from them.
- They will no longer appear in your friend list, and be moved to the Hidden Users list.
- Their updated profile information and Timeline posts will still appear.

For the steps to block or hide someone (or unblock/unhide them), please see the following Help articles:

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Adding Friends

How do I add a friend? toggle
LINE users who are mutual contacts will be automatically added to one another's Friends lists.
Friends you may know will appear in the Add Friends tab. If you find a friend here, you can add them to your Friends list.

Alternatively, you can add friends using the following features:

QR code reader
1. Swipe to Add Friends
2. Tap QR Code and scan your friend's QR code

Search by ID
1. Swipe to Add Friends
2. Tap the search icon
3. Enter your friend's LINE ID and tap Search
4. Tap Add

When you add a friend, you will appear in their Friend Recommendations list. Your LINE ID or phone number will not be visible to friends. 
Please note that disclosing your ID online for matchmaking purposes is prohibited by our Terms and Conditions of Use. Please refrain from such actions.

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Do I need confirmation from the person I want to add as a friend? toggle
Your friends will not be notified when you add them as a friend. If the person you added as a friend has not added you as a friend, your name will appear in that person's Friend Recommendations.
The only exception to this is the Shake It feature. If you're using this, you must both add each other as a friend to become each other's friends.

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Can I add Facebook friends to LINE? toggle
Facebook friends cannot be added to LINE automatically. If your Facebook friends’ phone numbers or email addresses are saved in your contacts list, then you can add them to your LINE friends by synching your contacts list.

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How do I invite a friend to use LINE? toggle
To invite a friend who hasn't signed up for LINE, please see the steps below.

For Windows Phone 7.5 or 8:
1. From the main menu, go to Add Friends.
2. Tap the address book icon at the bottom of the screen.
3. Choose invite by SMS or invite by Email.
4. Choose the contact, then tap the arrow icon.

For Windows 10 Mobile:
1. From the main menu, go to Add Friends.
2. Tap the mail icon at the bottom of the screen.
3. Select the person you want to invite from the "Choose a contact" screen.
4. Tap the person's email address.

If you choose to invite someone by SMS (phone number), you can invite the contacts who don't already have a LINE icon next to their name. With Windows 10 Mobile, you can only invite people by email.

Important:
- Invitations are sent using your device's internal features (SMS or email). If your friend doesn't receive an invitation, please contact your mobile carrier or device manufacturer for assistance.
- The text of the invitation email will display your name as it is set in LINE. 

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How do I add a friend by QR code? toggle
You can directly add a friend by scanning their QR code on the Add Friends page using the following steps:

1. Select Add Friends > QR Code. This will bring up the QR Code Reader window.
2. Scan the QR code (the one found in LINE) of the person you wish to add as a friend. That person's profile and picture will be automatically displayed.
3. Select Add to add that person as a friend.

To find your own QR code, use the following steps:

1. Select Add Friends > QR Code to bring up the QR code reader and tap My QR Code located at the bottom-right corner
2. You can perform the following actions by tapping the ... button located at the top-right corner of the QR Code page.
a. Send by Email: Sends your QR code via email.
b. Save to Camera Roll/Gallery: Saves the QR code to your phone.
c. Generate New QR Code: Creates a new QR code. If you create a new QR code, the old code and all invitations with the URL that refers users to that code will become invalid.

QR code is a registered trademark of Denso Wave, Inc.

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I can't use the ID search function anymore. toggle
To prevent the ID search function from being misused, there are restrictions on how many times you can search for an ID in one go. If you have made a number of mistakes searching for a friend’s ID, please wait for an hour and the restrictions shall be lifted.

Please try searching again after the hour has passed.

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Groups

How do I create a group? toggle
When you create a group, the members can add each other as friends and chat together.

To create a group:
1. From the main menu, go to Friends and tap the "Create a group" icon at the bottom of the screen.
2. Enter a group name, and choose the members you want to add.
3. Tap the save icon or OK.

After creating a group, the members you added will receive invitations to join. They will be added if they choose Join.
Note: Members who have not selected Join will appear under Pending.

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