LINE

LINE STORE

FAQs

Why am I unable to use the stickers that I purchased?

In order to use stickers you have purchased from LINE Store, you must download them inside the LINE app after you have purchased them.

If the stickers appear in your purchase history on LINE Store but not in your purchase history within the LINE app, please restart the app and your device, then follow these steps:

1. Open the Settings page.
2. Tap Stickers.
3. Tap Purchase History.
4. Tap on the stickers you purchased in the store.
5. Tap Download.

If you are still unable to use the stickers after doing the above, please contact us via the Problem Report Form.

Why can't I charge my LINE Credit?

To charge your LINE Credit with LINE prepaid cards or LINE gift codes, you need to enter the PIN code in half-width alphanumeric characters. Please note that the code is case sensitive and should not include any spaces.

Please be extra careful as the PIN code will not be recognized if any of the characters are entered incorrectly.

If you are having trouble charging your LINE Credit with LINE Pay, please see here.

Why are the stickers available different from ones displayed in the LINE app itself?

Some of the stickers for sale inside the LINE app's Sticker Shop are not displayed inside the LINE Store. For stickers that cannot be found in the LINE Store, please try purchasing them in the LINE app's Sticker Shop.

Why are items in my Purchase History not showing up in the LINE GAME app?

Please restart the app or your device and check once more if the item is now properly displayed. If the item still does not appear, please contact us via the inquiry form located within the Help section of all LINE GAME apps with the following information..
 
1. Where was the purchase made? (Example: LINE Web Store)
2. When was the purchase made? (Example: January 1, 11:30 am)
3. What item(s) were purchased? (Example: JPY 1000 worth of (item name))
4. Which are the item(s) that are not showing up, and how many?
5. Which payment method did you use? (Example: Credit card)

Purchase times and items are displayed in the Purchase History located within your My Page on LINE Web Store.

How do I charge my LINE Store Credit?

After purchasing a prepaid card, please either visit the My Page section inside LINE Web Store or click on the Charge button at the top-right. Once you have charged your Credit, you may use that currency to purchase items in the store.

Services

What kind of service is LINE Store?

LINE Store allows you to purchase LINE stickers and in-game currencies for LINE GAME apps, all from the comfort of your PC or mobile device's browser.

Available in LINE Store:
- Paid LINE items (stickers and themes)
- In-game currencies used to purchase items for LINE GAME
- LINE PLAY Gems
- LINE Call Credit and 30-day plans

LINE PLAY Extra Hearts are not available on LINE Store. Please purchase them from the app instead. We are planning to expand the lineup of LINE GAME items available in the store in the near future.

Customers who were unable to purchase paid stickers and other items from Google Play (Android) or the App Store (iPhone) before because they lacked a credit card are now able to purchase then via LINE Store using other payment methods.

Some of the stickers available from the in-app Sticker Shop are not for sale on the LINE Store. Please purchase them from the in-app Sticker Shop instead.

How to use the LINE Store?

Purchasing items:
1. Open the LINE Store website on your PC or mobile device's browser.
http://store.line.me
2. Tap LINE LOGIN on the top-right of the screen and enter the email address and password currently registered to your LINE app account.
3. Select the item you wish to purchase.
4. Tap Purchase.
5. Choose your preferred method of payment from the Select Payment Method page and enter the information necessary to complete your purchase.
 
Giving stickers as gifts:
1. After completing steps 1 and 2 in the example above, select the stickers you wish to gift.
2. Tap the Send as a Gift button.
3. Select the friend you would like to give the stickers to and tap OK.
4. Select the Gift Character that will deliver the gifted stickers to your friend in LINE chat and tap Purchase.
5. Choose your preferred method of payment from the Select Payment Method page and enter the information necessary to complete your purchase.
6. The stickers will be sent to your friend via LINE chat.

Where can I use the items purchased from LINE Store?

All items purchased in LINE Store can be used in the LINE app and/or LINE family apps, such as LINE GAME apps and LINE PLAY. For further details, please see the individual item pages inside LINE Store.

Can free items be purchased from the LINE Store?

Only paid items are available in the LINE Store. You cannot get free promotional items from the store.

Login

How do I log in?

The LINE Store can only be used by customers that have installed the LINE app, created an account on their iOS/Android mobile device and registered an email address to that account. 

In addition, you need to register a phone number in order to log in to LINE Store. If you verified your account using Facebook or another social networking service, then you will be unable to log in to LINE Store. To register a phone number on the LINE app, please tap the More tab, then go to Settings > Accounts.

Please see the following for information on how to register an email address to your LINE account.

Once I log in, will my account stay logged in?

Because the LINE Store is a browser-based service, if there is no activity for a certain period of time from a logged in user, your account will be automatically logged out. If this happens, you must log in again.

Can I access the LINE Store from more than one device at the same time?

The LINE Store does not support simultaneous logins from multiple devices. The device you used to log in most recently will be given priority, and all the previously logged in devices will be automatically logged out.

Can I delete my account?

Because the services offered by LINE Store are linked to your LINE account, it is not possible for you to delete only your LINE Store account.

You can delete your LINE Store account by deleting your LINE account, but at the same time that means that all of your LINE Store data (your Purchase History, purchased products, Charge History, My Credit balance, and so on) will also be deleted.

This data cannot be recovered once it has been deleted. Please think through your decision very carefully before deleting your account.

Why did I get a login alert when I did not log in to LINE Store?

A login alert is delivered to your LINE account when you log in to the PC or Windows 8 version of LINE or the LINE Store. If you received an alert even though you did not log in to either, please do the following to protect the security of your account.

1. Switch off Allow Login
By switching off Allow Login, you will be automatically logged out of the PC and Windows 8 version of LINE, and will no longer be able to log in.

Steps to switch off Allow Login:
a. Tap More or “” > Settings > Accounts*.
b. Switch off Allow Login.

* This link is only valid on smartphones.

2. Change your password
Please see this article on how to change your password.

Which countries and regions is LINE Store available in?

LINE Store is currently available worldwide, except for mainland China.

Please see this help page for more info on how to use LINE Store.

Payments

What methods of payment are available?

The methods of payment available with LINE Store vary by country and region. 

Australia, Brazil, Canada, France, Germany, Italy, Spain, the United Kingdom, and the United States:
 - PayPal
 - LINE Pay 

Indonesia:
 - Carrier billing by mobile service carriers (Telkomsel Carrier Billing and XL Mobile Payment)
The following payment methods are only available when charging LINE Credit.
- Bank transfer (iON Pay)
 - LINE Pay

Japan:
 - LINE pre-paid cards
 - Credit card payment
 - Carrier billing by mobile service carriers (au, docomo, and Softbank)
 - Rakuten Edy
 - BitCash, NET CASH, and WebMoney
 - LINE Pay 
Carrier billing is not applicable for some services.

Korea:
 - Mobilians

Taiwan:
 - MyCard LINE pre-paid cards (MyCard LINE指定卡)
 - LINE Pay 

Thailand:
- PAYS BUY accounts
- Credit card payment (Visa, Master, and Amex)
- LINE Credit
- Carrier billing by mobile service carriers (Dtac, AIS, and TrueMove H Prepay)
The following payment methods are only available when charging LINE Credit.
- Pre-paid cards (AIS 1-2-Call Cash Card and True Money Cash Card)
- Bank transfer
- LINE Pay 

Please note that LINE Pay is available for use in all countries and regions other than mainland China and Korea.

What kind of service is PayPal?

PayPal is a payment service used by ecommerce merchants globally. For more details, please see the PayPal website.

Why am I unable to select a payment method or a friend to gift the item to?

If there is no reaction when you tap the screen to select a payment method, card, or friend to gift the item to, please try the following.

1. Restart your device.
2. Turn JavaScript on. Steps to do so may differ according to the browser you are using.
3. Use a different browser.

What kind of service is LINE Pay?

LINE Pay is a mobile payment service that allows you to make purchases from LINE family apps and other stores and services partnered with LINE through the LINE app. The service is currently only available for iPhone and Android devices.

Simply select LINE Pay when making purchases on LINE Store to complete the payment process through your LINE app.

See here for more details on LINE Pay.

Prepaid Cards

What are prepaid cards?

This payment method allows you to use prepaid cards that can be purchased at convenience stores and other locations. When you enter the PIN code shown on the back of your purchased prepaid card at LINE Web Store, it charges the amount to the in-store currency system known as "LINE Credit" and allows you to make purchases using this method of payment.

How do I charge my LINE Store Credit?

After purchasing a prepaid card, please either visit the My Page section inside LINE Web Store or click on the Charge button at the top-right. Once you have charged your Credit, you may use that currency to purchase items in the store.

Why can't I charge my LINE Credit?

To charge your LINE Credit with LINE prepaid cards or LINE gift codes, you need to enter the PIN code in half-width alphanumeric characters. Please note that the code is case sensitive and should not include any spaces.

Please be extra careful as the PIN code will not be recognized if any of the characters are entered incorrectly.

If you are having trouble charging your LINE Credit with LINE Pay, please see here.

Returns/Payment Errors

If I make a mistake and purchase the wrong item, can I get my money back?

Refunds and returns are not possible for any item or prepaid cards under any circumstances, except when required by the law.

What happens if an error occurs during the purchasing process?

If an error occurs during the purchasing process, before taking any other action, please go to the My Page screen and check your Purchase History to see if the payment was successful. If the item does not show up in your Purchase History, please wait a while and try purchasing the item again.

Stickers

Can I send stickers to friends as gifts?

To send stickers to a friend, go to the item purchase page and select a sticker set that has the Send as a Gift button, then follow the directions below.

How to send stickers:
1. Log in to the LINE Store and select the stickers you wish to send as a gift.
2. Tap the Send as a Gift button.
3. Select the friend you would like to give the stickers to and tap OK.
4. Select the Gift Character that will deliver the gifted stickers to your friend in LINE chat and tap Purchase.
5. Choose your preferred method of payment from the Select Payment Method page and enter the information necessary to complete your purchase.
6. The stickers will be sent to your friend via LINE chat.

Why am I unable to use the stickers that I purchased?

In order to use stickers you have purchased from LINE Store, you must download them inside the LINE app after you have purchased them.

If the stickers appear in your purchase history on LINE Store but not in your purchase history within the LINE app, please restart the app and your device, then follow these steps:

1. Open the Settings page.
2. Tap Stickers.
3. Tap Purchase History.
4. Tap on the stickers you purchased in the store.
5. Tap Download.

If you are still unable to use the stickers after doing the above, please contact us via the Problem Report Form.

Why are the stickers available different from ones displayed in the LINE app itself?

Some of the stickers for sale inside the LINE app's Sticker Shop are not displayed inside the LINE Store. For stickers that cannot be found in the LINE Store, please try purchasing them in the LINE app's Sticker Shop.

What if there are creators' stickers that infringe on one or more rights that I own?

If any creators' stickers infringe on your rights, please contact our Copyright Support Center. Support can only be offered in English or Japanese. We appreciate your understanding.

LINE PLAY

Are purchases in LINE Store affected by bonus events in the LINE PLAY app?

Purchases on LINE Store are not applicable for bonus Gems events in the LINE PLAY app. You will only receive the amount of Gems stated on the purchase page in the store.

Can I buy LINE Extra Hearts here?

Extra Hearts are not currently available on LINE Store. Please consider purchasing them within the LINE PLAY app instead.

LINE GAME

I cannot purchase LINE GAME items

In order to purchase LINE GAME items from the LINE Store, you must first authorize the game app with your LINE account. You can authorize the app by logging in with your LINE account when you first start up the game.
 
Use the following steps to confirm which apps are currently authorized by your LINE account.

Go to Settings > Accounts > Authorized Apps to see which apps are currently linked to your LINE account. Click on any app listed in this menu to see additional details about that app.

Why are items in my Purchase History not showing up in the LINE GAME app?

Please restart the app or your device and check once more if the item is now properly displayed. If the item still does not appear, please contact us via the inquiry form located within the Help section of all LINE GAME apps with the following information..
 
1. Where was the purchase made? (Example: LINE Web Store)
2. When was the purchase made? (Example: January 1, 11:30 am)
3. What item(s) were purchased? (Example: JPY 1000 worth of (item name))
4. Which are the item(s) that are not showing up, and how many?
5. Which payment method did you use? (Example: Credit card)

Purchase times and items are displayed in the Purchase History located within your My Page on LINE Web Store.

Are purchases in LINE Store affected by bonus events in the LINE GAME apps?

Bonus events in the LINE GAME apps are not applicable to any purchases on LINE Store. You will only receive the amount stated on the purchase page in the store.

Themes

Can I send themes to friends as gifts?

Themes with a Send as a Gift button on their details page can be sent as gifts. To do so, use the following steps.

1. Log in to the LINE Web Store and select the theme you wish to send.
2. Click Send as a Gift.
3. Select the friend you wish to send it to and click Choose.
4. Select a template to send the gift with and click Purchase.
5. Select the payment method of your choice and enter the necessary details.
6. The theme will be sent to your friend via a LINE message.

Why are the themes displayed in the LINE Store different from the ones in the LINE app?

Some of the themes for sale in the LINE app are not displayed in the LINE Store.

Please purchase the themes that are not displayed in the LINE Store from within the LINE app's Theme Shop.

LINE Premium Call

How do I cancel Auto-Recharge and Auto-Renewal plans?

Please complete the following steps to cancel an Auto-Recharge or Auto-Renewal plan. 

1. Log in to the LINE Web Store
 https://store.line.me/ 
2. Go to My Page > Payment Plan to see your active plans.
3. Cancel the plan.

 

If you do not see the words "Auto-recharge enabled" or "Renewal Date" after completing step 2, then you are not currently using an automatic payment plan.