LINE

LINE STORE

FAQs

Why am I unable to use the stickers that I purchased?

In order to use stickers you have purchased from LINE Web Store, you must download them inside the LINE app after you have purchased them.

If the stickers appear in your purchase history on LINE Web Store but not in your purchase history within the LINE app, please restart the app and your device, then follow these steps:

1. Open the Settings page
2. Tap Stickers
3. Tap Purchase History
4. Tap on the stickers you purchased in the store
5. Tap Download

If you are still unable to use the stickers after doing the above, please contact us via the Problem Report Form.

Why are items in my Purchase History not showing up in the LINE GAME app?

Please restart the app or your device and check once more if the item is now properly displayed. If the item still does not appear, please contact us via the inquiry form located within the Help section of all LINE GAME apps with the following information..
 
1. Where was the purchase made? (Example: LINE Web Store)
2. When was the purchase made? (Example: January 1, 11:30 am)
3. What item(s) were purchased? (Example: JPY 1000 worth of (item name))
4. Which are the item(s) that are not showing up, and how many?
5. Which payment method did you use? (Example: Credit card)

Purchase times and items are displayed in the Purchase History located within your My Page on LINE Web Store.

Why am I unable to charge my LINE Credit?

To charge your LINE Credit, you need to enter the PIN code on the back of your prepaid card in single-byte alphanumeric characters. Please note that the code is case sensitive and should not include any spaces.

Please be extra careful as the PIN code cannot be recognized if any of the characters are entered incorrectly.

The stickers available are different from ones displayed in the LINE app itself

Some of the stickers for sale inside the LINE app's Sticker Shop are not displayed inside the LINE Web Store.
For stickers that cannot be found in the LINE Web Store, please try purchasing them in the LINE app's Sticker Shop.

Services

What kind of service is LINE Web Store?

LINE Web Store allows you to purchase LINE stickers and in-game currencies used to purchase items inside LINE GAME apps, all from the comfort of your PC or mobile device's browser.

Costumers that were unable to purchase paid stickers and other items from Google Play (Android) or the App Store (iPhone) before because they lacked a credit card are now able to purchase paid items via LINE Web Store.

Available in LINE Web Store:
- Paid stickers
- In-game currencies used to purchase items for LINE GAME
We are planning to expand the lineup of LINE GAME items available in the store in the near future.
- LINE PLAY Gems
Extra Hearts are not available on LINE Web Store. Please purchase them from the app instead.

Can free items be purchased from the LINE Web Store?

Only paid items are available in the LINE Web Store. You cannot get free promotional items from the store.

Where can I use the items purchased from LINE Web Store?

All items purchased in LINE Web Store can be used in the LINE app and/or LINE family apps, such as LINE GAME apps and LINE PLAY. For further details, please see the individual item pages inside LINE Web Store.

How to use the LINE Web Store?

Purchasing items:
1. Open the LINE Web Store website on your PC or mobile device's browser.
http://store.line.me
2. Tap LINE LOGIN on the top-right of the screen and enter the email address and password currently registered to your LINE app account.
3. Select the item you wish to purchase.
4. Tap Purchase.
5. Choose your preferred method of payment from the Select Payment Method page and enter the information necessary to complete your purchase.
 
Giving stickers as gifts:
1. After completing steps 1 and 2 in the example above, select the stickers you wish to gift.
2. Tap the Send as a Gift button.
3. Select the friend you would like to give the stickers to and tap OK.
4. Select the Gift Character that will deliver the gifted stickers to your friend in LINE chat and tap Purchase.
5. Choose your preferred method of payment from the Select Payment Method page and enter the information necessary to complete your purchase.
6. The stickers will be sent to your friend via LINE chat.

Login

How do I log in?

The LINE Web Store can only be used by customers that have installed the LINE app and created an account on their iOS/Android mobile device and registered an email address to that account. Please see the following for information on how to register an email address to your LINE account.

Once I log in, will my account stay logged in?

Because the LINE Web Store is a browser-based service, if there is no activity for a certain period of time from a logged in user, your account will be automatically logged out. If this happens, you must log in again.

Can I access the LINE Web Store from more than one device at the same time?

The LINE Web Store does not support simultaneous logins from multiple devices. The device you used to log in most recently will be given priority, and all the previously logged in devices will be automatically logged out.

What countries/regions does the LINE Web Store currently support?

Currently, customers who created an account on their iOS/Android mobile device and registered their phone number in the following countries/regions may log in LINE Web Store.

- Japan
- Taiwan
- Thailand
- Indonesia

We are planning to expand the supported countries/regions in the near future.

Can I delete my account?

Because the services offered by LINE Web Store are linked to your LINE account, it is not possible for you to delete only your LINE Web Store account.

You can delete your LINE Web Store account by deleting your LINE account, but at the same time that means that all of your LINE Web Store data (your Purchase History, purchased products, Charge History, My Credit balance, and so on) will also be deleted.

This data cannot be recovered once it has been deleted. Please think through your decision very carefully before deleting your account.

Payments

What methods of payment are available?

The methods of payment available with LINE Web Store vary slightly by country and region. 

Japan:
 - Credit card payment
 - Softbank Mobile Payment
 - DoCoMo Mobile Payment
 - au Easy Payment
 - Rakuten Edy
 - WebMoney
 - NET CASH
 - BitCash

Taiwan:
 - LINE Prepaid Card (Powered by MyCard)
 - MyCard Points (MyCard E-Wallet)

Thailand:
 - AIS 1-2-Call Cash Card
 - True Money Cash Card

Indonesia:
 - Telkomsel Carrier Billing

Lists of payment methods available for other countries and regions will be added in the near future.

Prepaid Cards

What are prepaid cards?

This payment method allows you to use prepaid cards that can be purchased at convenience stores and other locations. When you enter the PIN code shown on the back of your purchased prepaid card at LINE Web Store, it charges the amount to the in-store currency system known as "LINE Credit" and allows you to make purchases using this method of payment.

How do I charge my LINE Web Store Credit?

After purchasing a prepaid card, please either visit the My Page section inside LINE Web Store or click on the Charge button at the top-right. Once you have charged your Credit, you may use that currency to purchase items in the store.

Why am I unable to charge my LINE Credit?

To charge your LINE Credit, you need to enter the PIN code on the back of your prepaid card in single-byte alphanumeric characters. Please note that the code is case sensitive and should not include any spaces.

Please be extra careful as the PIN code cannot be recognized if any of the characters are entered incorrectly.

Returns/Payment Errors

If I make a mistake and purchase the wrong item, can I get my money back?

Refunds and returns are not possible for any item or prepaid cards under any circumstances, except when required by the law.

What happens if an error occurs during the purchasing process?

If an error occurs during the purchasing process, before taking any other action, please go to the My Page screen and check your Purchase History to see if the payment was successful. If the item does not show up in your Purchase History, please wait a while and try purchasing the item again.

Stickers

Can I send stickers to friends as gifts?

To send stickers to a friend, go to the item purchase page and select a sticker set that has the Send as a Gift button, then follow the directions below.

How to send stickers:
1. Log in to the LINE Store and select the stickers you wish to send as a gift.
2. Tap the Send as a Gift button.
3. Select the friend you would like to give the stickers to and tap OK.
4. Select the Gift Character that will deliver the gifted stickers to your friend in LINE chat and tap Purchase.
5. Choose your preferred method of payment from the Select Payment Method page and enter the information necessary to complete your purchase.
6. The stickers will be sent to your friend via LINE chat.

Why am I unable to use the stickers that I purchased?

In order to use stickers you have purchased from LINE Web Store, you must download them inside the LINE app after you have purchased them.

If the stickers appear in your purchase history on LINE Web Store but not in your purchase history within the LINE app, please restart the app and your device, then follow these steps:

1. Open the Settings page
2. Tap Stickers
3. Tap Purchase History
4. Tap on the stickers you purchased in the store
5. Tap Download

If you are still unable to use the stickers after doing the above, please contact us via the Problem Report Form.

The stickers available are different from ones displayed in the LINE app itself

Some of the stickers for sale inside the LINE app's Sticker Shop are not displayed inside the LINE Web Store.
For stickers that cannot be found in the LINE Web Store, please try purchasing them in the LINE app's Sticker Shop.

LINE PLAY

Are purchases in LINE Web Store affected by bonus events in the LINE PLAY app?

Purchases on LINE Web Store are not applicable for bonus Gems events in the LINE PLAY app. You will only receive the amount of Gems stated on the purchase page in the web store.

Can I buy LINE Extra Hearts here?

Extra Hearts are not currently available on LINE Web Store. Please consider purchasing them within the LINE PLAY app instead.

LINE GAME

I cannot purchase LINE GAME items

In order to purchase LINE GAME items from the LINE Store, you must first authorize the game app with your LINE account. You can authorize the app by logging in with your LINE account when you first start up the game.
 
Use the following steps to confirm which apps are currently authorized by your LINE account.

Go to Settings > Accounts > Authorized Apps to see which apps are currently linked to your LINE account. Click on any app listed in this menu to see additional details about that app.

Why are items in my Purchase History not showing up in the LINE GAME app?

Please restart the app or your device and check once more if the item is now properly displayed. If the item still does not appear, please contact us via the inquiry form located within the Help section of all LINE GAME apps with the following information..
 
1. Where was the purchase made? (Example: LINE Web Store)
2. When was the purchase made? (Example: January 1, 11:30 am)
3. What item(s) were purchased? (Example: JPY 1000 worth of (item name))
4. Which are the item(s) that are not showing up, and how many?
5. Which payment method did you use? (Example: Credit card)

Purchase times and items are displayed in the Purchase History located within your My Page on LINE Web Store.

Are purchases in LINE Web Store affected by bonus events in the LINE GAME apps?

Bonus events in the LINE GAME apps are not applicable to any purchases on LINE Web Store.
You will only receive the amount stated on the purchase page in the web store.

Themes