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Receiving LINE LIVE bonuses as LINE Points toggle

The way you can receive bonuses issued in LINE LIVE as LINE Points depends on how you signed in to LINE LIVE.

If you signed in using a LINE account:

The LINE Points will be issued to that account.

If you signed in using a linked Twitter account or Apple ID without linking your LINE account:

You will need to set an account to receive LINE Points and apply to receive them. To do so, use the refund application form. (This form is being offered from 12 pm on Wednesday, April 5, 2023 to 12 pm on Wednesday, July 5, 2023.)

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Requesting a refund toggle

From 12 pm on Wednesday, April 5, 2023 to 12 pm on Wednesday, July 5, 2023, you can apply for a refund from the refund application form.

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Are Free LIVE Coins eligible for a refund? toggle

With the ending of the LINE LIVE service, only paid LIVE Coins are eligible for a refund.

Also, any LIVE Coins that you purchased with free LINE Credit (Bonus Credit) are considered bonus Coins, which are ineligible for a refund. We ask for your understanding in this matter.

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Checking your refundable paid LIVE Coin balance toggle

If you have LIVE Coins that you purchased, they are eligible for a refund.

Log in to the refund application form and check your refundable LIVE Coin balance. (The form is only available in Japanese.)

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Will I be refunded JPY 1 per Coin? toggle

Your refund amount will be calculated based on the sales price of LIVE Coins. For the specific refund amount, please see the refund application form once we begin accepting refund requests.

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If I purchased LINE Credit to buy LIVE Coins, is my LINE Credit eligible for a refund? toggle

Unfortunately, LINE Credit is not eligible for a refund. However, you can use LINE Credit with other LINE services.

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Do I need to apply separately for every platform (e.g. iOS, Android, PC) I have Coins on? toggle

No. As long as you were using the same LINE LIVE account on each platform, one application covers all of your LIVE Coins.

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Do I need to apply multiple times if I have a Coin balance on more than one device? toggle

No. As long as you were using the same LINE LIVE account on each device, one application covers all of your LIVE Coins.

If you have multiple LINE LIVE accounts, you need to apply separately for each of them.

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I can't log in to the refund application form toggle

Make sure that you are entering your login ID and password correctly, then try again after letting some time pass.

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I logged in to the refund application form, but it says I'm not eligible toggle

You need to have a LINE LIVE account with paid LIVE Coins to get a refund.

Any LIVE Coins that you purchased with free LINE Credit (Bonus Credit) are considered bonus Coins, which are ineligible for a refund. We're sorry for any disappointment this may cause, but ask for your understanding.

Also, if you have multiple LINE LIVE accounts, try again from your other account(s).

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An unexpected error occurred toggle

Please try again after letting some time pass.

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An error occurred on the GMO-PG Remittance Service page toggle

Check the details of the error shown on the GMO-PG Remittance Service page and then try again.

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Can I receive a refund if I live outside of Japan? toggle

The money transfer service on the refund application form only handles sending money inside Japan and not to other countries. If you cannot use this money transfer service, please contact Customer Care.

Important:

- Depending on your currency and country, you may not be eligible to receive an international money transfer.

- Aside from the transfer fee, other fees (e.g. receiving fee, relay fee, exchange fee) may be charged. We cannot bear responsibility for these fees.

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Changing your registered information after applying for a refund toggle

If you need to update your registered information after you've applied for a refund, please contact Customer Care.

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I applied for a refund but haven't received it toggle

You may have entered incorrect bank account information. Please check your refund application form.

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Disputes and other trouble when using LINE LIVE toggle

For problems you believe are related to criminal activity, we ask that you contact the relevant authorities, such as the police department's cybercrime division.

If you are involved in a dispute with another user, please resolve the issue directly with the other party, as we cannot mediate disputes between users. In the case that you are unable to resolve the issue with the other party, contact the appropriate authorities, such as the police, the police department's cybercrime division, or a consumer service center.

If you are experiencing harassment or abuse, please contact Customer Care with the details of the inappropriate activity.

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