LINE

Theme issues

Reporting creators' stickers or themes toggle
Please follow the steps below to report creators' stickers or themes.
Note: The creator of the sticker set/theme you report won't be notified that you did so.

1. Select the sticker set or theme.
2. Tap Report at the bottom of the screen.
3. Select your reason for reporting the sticker set or theme, then tap Agree & send.

If the content you reported violates our Terms and Conditions of Use, we will take appropriate action.
Note: Please understand that we are unable to provide you with the results of our investigation or any action that we take.

Was this page helpful?

Yes No

I can't download or use themes toggle
If you've updated the LINE app but are still unable to download or use themes, try the following troubleshooting tips.
Note: Themes cannot be used on iPads or other tablet devices.

• Restart your device.
• Check your network connection.
• Check how much free space you have on your device.
• Follow the steps below to re-download your themes. 
Note: Apply the Original theme before trying these steps.

1. Tap the Home tab > Settings.
2. Tap Themes > My Themes > Edit.
3. Tap Delete > OK.
4. Go back to My Themes.
5. Tap Download.
6. Tap Apply.

If you're still having issues after trying the troubleshooting tips above, please contact us via the Inquiry Form.

Was this page helpful?

Yes No

Why does my theme look different from the sample image? toggle
Depending on the release version of LINE you’re using and your device, your theme’s design may appear differently from its sample image.

Was this page helpful?

Yes No

About changes to theme splash screens (with LINE version 12.5.0 or later and themes sold from April 2022) toggle
Due to Google policy and specification changes, unique theme splash screens (the screen that appears when you open the LINE app) no longer appears. Instead, LINE's default green splash screen is used.

This change is applied to themes that were sold up to March 2022 after updating to LINE version 12.5.0 or later. Additionally, the default green LINE splash screen appears for all themes sold from April 2022, regardless of which LINE version is being used.

Splash screen of a theme sold before April 2022 on a LINE version earlier than 12.5.0


Splash screen of a theme sold after March 2022, or using LINE version 12.5.0 or later

Was this page helpful?

Yes No

Help Center
TOP