Issues with Themes

I can't download or use themes toggle
Themes are only supported on LINE versions 4.0.0 and later for Android and iOS. You cannot use themes on versions of LINE earlier than 4.0.0 or on other devices, such as BlackBerry and Windows Phones.

If you are having trouble downloading or using themes after updating the app, please try the following: 

1. Restart your device.
2. Update your LINE app from the URL below: 
3. Check your network connection.
4. Check the remaining storage space on your device.
5. Change your theme back to Original and download the theme again.
To delete and re-download themes
   a. Go to More > Settings > Themes > My Themes > Edit.
   b. Tap Remove.
   c. Go back to My Themes.
   d. Download the theme again.
   e. Tap Apply.

If the issue persists after trying the steps above, please contact us using the Problem Report Form.

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Reporting creators' stickers or themes toggle
Please follow the steps below to report creators' stickers or themes.
Note: The creator of the sticker set/theme you report won't be notified that you did so.

1. Select the sticker set or theme.
2. Tap Report at the bottom of the screen.
3. Select your reason for reporting the sticker set or theme, then tap Agree & send.

If the content you reported violates our Terms and Conditions of Use, we will take appropriate action.
Note: Please understand that we are unable to provide you with the results of our investigation or any action that we take.

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