Issues with Themes

I can't download or use themes toggle
If you've updated the LINE app but are still unable to download or use themes, please try the troubleshooting tips below: 

• Restart your device.
• Check your network connection.
• Check how much free space you have on your device.
• Follow the steps below to re-download your themes.  
Note: Apply the Original theme before trying the steps.

1. Go to the Friends or More tab > Settings.
2. Tap Themes > My Themes > Edit.
3. Tap Delete > OK.
4. Go back to My Themes.
5. Tap Download.
6. Tap Apply.

If you're still having issues after trying the troubleshooting tips above, please contact us via the Inquiry Form.

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Reporting creators' stickers or themes toggle
Please follow the steps below to report creators' stickers or themes.
Note: The creator of the sticker set/theme you report won't be notified that you did so.

1. Select the sticker set or theme.
2. Tap Report at the bottom of the screen.
3. Select your reason for reporting the sticker set or theme, then tap Agree & send.

If the content you reported violates our Terms and Conditions of Use, we will take appropriate action.
Note: Please understand that we are unable to provide you with the results of our investigation or any action that we take.

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