LINE

Free Voice and Video Calls

Making free voice and video calls toggle
Users who are friends on LINE can enjoy making free voice and video calls.

Calling from the friend list
1. Tap the friend you want to call in the friend list.
2. Tap Free call or Video call.

Calling from chats
There are several ways to make calls from a chat that includes the friend you want to call. Please use one of the methods below.

• At the top right of the chat, tap the phone icon > Free call or Video call.
• Tap your friend's profile photo > Free call or Video call.

If you're using a 3G or 4G network, packet communication charges may apply during a call. We recommend using a flat-rate data plan.

If the call quality is low, please try using a Wi-Fi connection.

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Recommended system specifications for free voice and video calls toggle
Please see this Help article for information about the recommended system specifications for free voice and video calls offered by LINE.
Note: These calls are not supported by devices with Intel Atom processors.

Since you may be charged for the data used during calls if you're using a 3G or 4G network, we recommend using a flat-rate data plan. If the call quality is low, please try using a Wi-Fi connection.

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Required specifications for using effects and filters for video calls toggle
You can use effects and filters for video calls with the following system specifications:

Android
Devices running Android OS 4.4 or later along with LINE versions 6.8.0 or later
Note: You may not be able to use effects and filters on some devices.

iOS
iPhone 6 or later
iPad Air or later
iPad Mini 4 or later
The above mentioned devices must also be running LINE versions 6.8.0 or later.

Even if you fulfill the above stated conditions, you may not be able to use effects and filters depending on the performance of your device. In these cases, the smiley face icon for the actual feature will not appear.

If you want to check whether your device can use effects and filters for video calls, please see the following:

1. Tap More > Settings.
2. Tap Calls > check the status that appears under Video call effects and filters.

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Are all free voice and video calls free? toggle
LINE's basic features, including voice calls, video calls, and chats (sending of text, images, and locations, and the use of bots such as the translation or weather bots) are free to use. Some stickers and Coins are available at a fee.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data used. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.

If you are using a flat-rate plan, you should not be charged extra for using 3G, 4G LTE, or Wi-Fi data, but please check with your mobile service carrier for details.

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Blocking calls toggle
To block voice or video calls, please follow the steps below:

1. Go to More > Settings > Calls.
2. Turn Allow voice calls OFF.

Go to Settings

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Using Bluetooth devices with LINE toggle
Bluetooth devices can be used with LINE. Please understand, however, that we cannot guarantee such devices will work properly, as they rely on the performance of your smartphone.

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Starting a group call toggle
To make calls within a group or multi-person chat:
1. Open a group or multi-person chat.
2. At the top right of the chat, tap the phone icon > Voice call or Video call.

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How do I join an ongoing group call? toggle
Please follow either of the steps below.

- Tap the call icon at the top of the chat screen of the ongoing call > Join > OK.
- When you receive the message that the call is starting tap Join > OK.

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How do I invite a friend who has not joined a call to a group call? toggle
You can invite friends who have not joined a call to a group call via a group or multi-person chat.

1. Start or join a group call.
2. Tap the person icon on the top right of the call screen.
3. Select the members you wish to invite and tap Invite.

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Required specs for group video calls toggle
You can use group video calls with the following system specifications:

• iOS: iPhone 5 or later, iPad 4 or later, iPad mini 2 or later, with LINE version 6.9.1 or later
• Android: Android OS 4.1 or later, with LINE version 6.9.2 or later (group video calls are not supported on some devices)

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Switching between friends in group video calls with more than 5 people toggle
If you make a group video call with more than 5 people, you can switch which friends are displayed using the following methods:

• Change with split screen display
Tap and hold on a friend from the call members listed on the right side of the screen, then drag them to the screen of the friend you want to switch out.

• Change with full screen display
Tap the friend you want to switch to from the members listed on the bottom of the screen.

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