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Abuse in Chats and Groups

Harassment in chats and groups toggle

If you are experiencing trouble due to harassment or other illegal activities, please first discuss the matter with your family and close friends.

 

Chat history and other information of LINE users is considered private information and protected with the highest level of security possible, in addition to being protected by privacy laws which guarantee the right to secrecy of communication.

 

In order to guarantee that users can freely communicate, we are not able to view chat content. Please understand that for this reason, we cannot verify chat history, and therefore are unable to take any action in regards to it.

 

Please refer to the following link for help preventing harassment in chat messages or if you were added as a friend by someone you do not know.

 

Chat Security

 

If you are having Unicode-related issues, such as with special characters and symbols, please refer to the Help page below.

 

Issues with special characters and symbols

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Issues with special characters and symbols toggle
If you are experiencing issues with special Unicode characters and symbols, you can resolve them using the Windows version of LINE.

If you have never used the Windows version of LINE, please see the following article.

Using the Windows Version of LINE

Please try the following in the Windows version of LINE.

Issues in 1-on-1 Chats
- Delete the messages containing the Unicode characters.
1. Right-click the chat on the chats tab.
2. Click Delete.

Issues with Group Invitations
- Decline the invitation.
1. Right-click the group on the Group Invitations list.
2. Click Decline.

Issues in Group Chats
- Leave the group.
1. Right-click the group on the friends tab.
2. Click “Leave this Group.”

Issues on Friends List
- Change your friend’s display name.
1. Right-click the friend on the friends tab.
2. Click “Change Friend’s Name.”
3. Enter a new name for the friend and click the check mark to save.

Issues on Timeline
- Block the friend.
1. Right-click the friend on the friends tab.
2. Click Block.

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