Each 30-Day plan is only available for the country and line type selected at purchase. For example, there are two types of 30-Day plans for Japan, one for landlines only and one for landlines and mobile phones.
If you are trying to call a country or line type that is not included in your plan, you will not be able to use the 30-Day plan and will be asked to purchase Call Credit instead.
Please follow the steps below to change the country you wish to call and check your 30-Day plan.
Steps to Change the Recipient’s Country
1. Tap the Call tab.
2. Tap the keypad icon at the top of the screen.
3. Check that the country and country code at the top of the keypad tab are the correct ones for the friend you want to call.
You can make international calls using LINE Out by selecting the recipient’s country and entering their phone number on the Keypad tab.
Steps to check your 30-Day plan
1. Tap the Call tab.
2. Tap the keypad icon at the top of the screen.
3. Tap the settings icon at the bottom right of the screen.
4. Check the country and type of 30-Day plan you have at the top of the page.
After checking the above, please try the following.
1. Update your LINE app from the URL below.
2. Restart your device.
If the issue remains after trying the steps above, please contact us using the Problem Report Form.
Thank you for your feedback.
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