What kind of service is LINE Pay? toggle
LINE Pay is a digital wallet service for your smartphone offered by LINE. You can use it to shop both online and offline by adding money to your account in advance.

For details about using LINE Pay, please see this blog entry (only available in Japanese).
Note: To sign up for LINE Pay, you need a LINE account that is registered with a Japanese phone number.

By verifying your identity, you can convert your LINE Cash account to a LINE Money account, and get access to features for sending and withdrawing money.

Related Help articles:

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Recommended system specifications for LINE Pay toggle
We recommend using the following system specifications.

iOS 10.0 or later

Android OS 4.4 or later

Google Chrome 30 or later
Microsoft Internet Explorer 11 or later
Mozilla Firefox 27 or later

If you reset your passcode, you will need to receive a verification code via voice call. For this reason, you must have a phone number that's able to receive voice calls registered to your LINE account.

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Do I have to pay any service charges when using LINE Pay? toggle
No, users can add money, send money, and pay using LINE Pay at no charge.

However, when withdrawing LINE Money, a service fee of JPY 216 will be charged per transaction.

Furthermore, merchants are charged a separate service charge. Please see the LINE Pay Merchant website for details.

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Is LINE Pay safe? toggle
You can protect your LINE Pay account by setting a separate passcode from your LINE account in order to prevent unauthorized use by third parties. This ensures a higher level of security so you can be assured that your account is safe, even if your device is lost or stolen.
Note: If you have not set a LINE Pay passcode, please do so to ensure that you can use the service safely and securely.

By switching on the passcode lock, you can protect important information such as your balance and card information.

To set your passcode lock: 

1. From the LINE Pay menu, tap Settings > Passcode(PIN).
2. Turn Passcode(PIN) Lock ON.

LINE Pay uses high-level encryption features to protect personal and payment information from phishing attacks, and user information is matched with the registered information on LINE Pay for confirmation. When a payment is made, LINE Pay will start on your smartphone and the payment will be completed once you yourself complete the process on your device. Your LINE profile information will appear at the top of the screen, and you can confirm the payment will be made with LINE Pay.
Note: Your profile information will not appear on phishing sites.

If you lose your smartphone, simply contact us and we will deactivate your LINE Pay account. If you wish to reactivate your account, you can do so directly from your smartphone.

To deactivate your LINE Pay account, please apply after seeing this page.

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What is LINE Cash and LINE Money? toggle
There are two types of LINE Pay accounts – LINE Cash and LINE Money. You can make purchases from LINE Pay merchants without registering to LINE Pay. Please see this Help article for more details.

This is the account you get when your first register to LINE Pay. In addition to registering your credit and debit cards, you can charge your LINE Pay account at locations such as convenience stores to use for purchases. You can also request money from your friends or request to split bills on LINE.
Note: You can only make requests with a LINE Cash account, and you cannot actually send money.

LINE Money
By verifying your identity, you can convert your LINE Cash account to a LINE Money account and gain access to the following features:

• Unlimited account balance
• Send money to friends on LINE
• Withdraw your LINE Pay balance to a bank account

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Verifying your identity to use LINE Money toggle
To use LINE Money, you need to first verify your identity by linking a bank account to your LINE Pay account.
Note: If you haven't set a passcode, you must set one after agreeing to the Terms of Use.

To link your bank account:
1. From the LINE Pay menu, tap Add Money > Bank Account.
2. Select your bank from the list.
Note: For Japan Post Bank account holders, identity verification became necessary for linking an account after 6 pm on September 27, 2017. If you linked a Japan Post Bank account before then, you don't need to verify your identity.
3. Enter the required information.
- Make sure to enter the bank account holder's name.
- If the name registered to the bank account includes a middle name, please enter it in either the first or last name field.

After selecting your bank, complete its registration process. If you have any questions about the steps on the bank website, please contact the bank directly for assistance.

Once your bank account is linked to your LINE Pay account, your identity will be verified and you can start using LINE Money.

For more details about which bank accounts you can link and the linked bank account service, please see the following Help article:

Important: As of September 27, 2017, photo IDs are no longer used for identity verification.

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