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What kind of service is LINE Pay? toggle
LINE Pay is a digital wallet service for your smartphone offered by LINE. You can use it to shop both online and offline by adding money to your account in advance.

For details about using LINE Pay, please see this blog entry (only available in Japanese).
Note: To sign up for LINE Pay, you need a LINE account that is registered with a Japanese phone number.

By verifying your identity, you can convert your LINE Cash account to a LINE Money account, and get access to features for sending and withdrawing money.

Related Help articles:

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Recommended system specifications for LINE Pay toggle
We recommend using the following system specifications.

iPhone:
iOS 10.0 or later

Android:
Android OS 4.4 or later

Browsers:
Google Chrome 30 or later
Microsoft Internet Explorer 11 or later
Mozilla Firefox 27 or later


If you reset your passcode, you will need to receive a verification code via voice call. For this reason, you must have a phone number that's able to receive voice calls registered to your LINE account.

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Do I have to pay any service charges when using LINE Pay? toggle
No, users can add money, send money, and pay using LINE Pay at no charge.

However, when withdrawing LINE Money, a service fee of JPY 216 will be charged per transaction.

Furthermore, merchants are charged a separate service charge. Please see the LINE Pay Merchant website for details.

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Is LINE Pay safe? toggle
You can protect your LINE Pay account by setting a separate passcode from your LINE account in order to prevent unauthorized use by third parties. This ensures a higher level of security so you can be assured that your account is safe, even if your device is lost or stolen.
Note: If you have not set a LINE Pay passcode, please do so to ensure that you can use the service safely and securely.

By switching on the passcode lock, you can protect important information such as your balance and card information.

To set your passcode lock: 

1. From the LINE Pay menu, tap Settings > Passcode(PIN).
2. Turn Passcode(PIN) Lock ON.

LINE Pay uses high-level encryption features to protect personal and payment information from phishing attacks, and user information is matched with the registered information on LINE Pay for confirmation. When a payment is made, LINE Pay will start on your smartphone and the payment will be completed once you yourself complete the process on your device. Your LINE profile information will appear at the top of the screen, and you can confirm the payment will be made with LINE Pay.
Note: Your profile information will not appear on phishing sites.

If you lose your smartphone, simply contact us and we will deactivate your LINE Pay account. If you wish to reactivate your account, you can do so directly from your smartphone.

To deactivate your LINE Pay account, please apply after seeing this page.

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What is LINE Cash and LINE Money? toggle
There are two types of LINE Pay accounts – LINE Cash and LINE Money. You can make purchases from LINE Pay merchants without registering to LINE Pay. Please see this Help article for more details.

LINE Cash
This is the account you get when your first register to LINE Pay. In addition to registering your credit and debit cards, you can charge your LINE Pay account at locations such as convenience stores to use for purchases. You can also request money from your friends or request to split bills on LINE.
Note: You can only make requests with a LINE Cash account, and you cannot actually send money.

LINE Money
By verifying your identity, you can convert your LINE Cash account to a LINE Money account and gain access to the following features:

• Unlimited account balance
• Send money to friends on LINE
• Withdraw your LINE Pay balance to a bank account


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Verifying your identity to use LINE Money toggle
To use LINE Money, you need to first verify your identity.

From the LINE Pay main menu, tap Settings > Identity Verification and choose one of the three verification methods listed below.
Note: If you haven't set a passcode, you'll need to set one after agreeing to the Terms of Use.

• Bank account verification
Verify your identity by linking your bank account to LINE Pay. See this Help article for details.

• Verify your identity online
Use any of the acceptable forms of ID mentioned below and follow the on-screen instructions to verify your identity.

• Postal verification
Follow the on-screen instructions and take a photo of one of the acceptable forms of ID mentioned below. A postcard will then be sent by surface mail to your registered address, which you can use for verification.
Note:
- It may take anywhere from a few days to a few weeks for the postcard to arrive.
- Follow the instructions on the postcard to complete the registration process.

Use any of the following photo IDs when verifying your identity online or with a postcard:
- Driver's license
- Japanese passport
- Individual Number (My Number) Card
Note: The notification card for your Individual Number is not accepted.
- Residence card
- Special permanent resident certificate
- 運転経歴証明書 (driving history certificate)

Once you've completed verifying your identity online or with a postcard, you'll receive a notification from the LINE Pay identity verification account, and you'll be able to send money and use other LINE Money services.
Note: You need to use LINE version 9.7 or later (Android) to verify your identity online or with a postcard.

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Linking your bank account to LINE Pay toggle
To Link your bank account:
1. From the LINE Pay menu, tap Add Money > Bank Account.
2. Select your bank from the list.
Note: Japan Post Bank account users need to verify their identities from September 27, 2017. If you linked a Japan Post Bank account before 6 pm on September 27, 2017, you don't need to verify your identity.
3. Enter the required information.
Note:
- Make sure to enter the bank account holder's name.
- If a middle name appears in the bank account holder's name, please enter it in either the first or last name field.

After selecting your bank, please complete its registration process. If you have any questions about the steps on the bank website, we ask that you contact the bank directly for assistance.

Once your bank account is linked to your LINE Pay account, your identity will be verified and you can start using LINE Money.

For more details about the linked bank account service and which bank accounts can be linked, see this Help article.

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