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Credit Cards

Which credit and debit cards can be used? toggle

The following credit and debit cards are accepted:

 

VISA, MasterCard, JCB, American Express, and Diners.

 

Please note that depending on the merchant or country, some card types may not be accepted. Please note you cannot register a LINE Pay card.

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What is a main card? toggle
You can save multiple credit cards on your account and designate the one you use the most often as your main card. If you have a main card selected, it will be displayed first when making payments.

To change your main card, go to Settings > Credit Cards.

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My attempts to register a credit card are failing toggle

If you are unable to add your card even though you have added all the information correctly, please check the following:

 

1. Does the card support online payments?

2. Can the card be used overseas?

3. Is the card a corporate card? (Corporate cards can be used on LINE Pay, but there may be restrictions on the type of merchants and online payments that they can be used for.)

 

If you need further clarification, please contact your card company.

 

If you receive a notice that says you have reached the maximum number of registration attempts, please see this article.

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Why did I get a message saying that a payment was made when I added my credit card? toggle
The payment is a part of the verification process required when adding your credit card. Please be assured that you will not actually be billed for this.

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Are there some cards that cannot be used? toggle
The credit or debit cards that can be registered to Rabbit LINE Pay are VISA, Mastercard, or JCB. Please note depending on the card type, the issuing country and the store, the card may not be available for use.

You can check whether your registered card can be used on the payment screen.

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How many credit cards or debit cards can I add? toggle
Each user can add up to four credit or debit cards.

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Why did I get a message saying I exceeded the number of times to add cards? toggle

To ensure the safety of the service, users may add cards up to five times every seven days. If you exceed that limit, you will have to wait another seven days after adding the fifth card before you can add another one.

 

We apologize for this inconvenience and thank you for your understanding.

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I lost my card registered on Rabbit LINE Pay. toggle
If you have lost your card, please contact your card company directly.

Once your card company cancels your card, making payments with it on Rabbit LINE Pay will be restricted. You will continue to be able to pay using other cards on your account.

If you find your card again after reporting it lost, please contact your card company again about reactivating it. If you are able to reactivate it, you will be able to use it on Rabbit LINE Pay again.

If you have the card reissued, please register the new card on Rabbit LINE Pay.

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Can I see the breakdown of credit card payments? toggle

You will receive a message from the Rabbit LINE Pay official account with the details of your Rabbit LINE Pay transactions.

 

You can also go to Rabbit LINE Pay > Settings > Credit Card Purchase History to see your purchase history.

If you made a payment without registering to Rabbit LINE Pay, you can only check the transaction details in the message sent from the Rabbit LINE Pay official account.

 

From the Settings menu, there are many features you can use including managing your credit card.

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How do I make payments with my card registered to Rabbit LINE Pay? toggle

After choosing a product from a participating merchant (such as LINE STORE), select Rabbit LINE Pay as the payment method when checking out. Then select the card you wish to use on the Rabbit LINE Pay payment screen on your device.

Note:

- You need to use your smartphone to complete the payment process.

- If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.

 

We plan for the number of merchants where you can use Rabbit LINE Pay to continue to expand even more in the future. Please understand that the merchants which accept Rabbit LINE Pay vary by country.


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What happens if my registered card expired? toggle
If your registered credit or debit card is expired when making a purchase, you will receive a notice that says the purchase cannot be completed because the card is expired. 

If your card is expired, please contact your card company to issue a new one. When you receive a new card, you can register the details of your new card by going to Settings in the Rabbit LINE Pay menu.

Please note that the details of your expired card will not be automatically deleted. For ease of use we recommend deleting the details of the expired card.

For steps on how to delete a card registered on Rabbit LINE Pay, please refer to the following Help article based on the country and region you are using LINE in.

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How do I add or delete a card? toggle
On the top page of Rabbit LINE Pay, tap New Card or Settings > Credit Cards to add or delete cards.

Adding Credit and Debit Cards
Enter the credit card number, expiration date, and CVC to add the card. You can add multiple cards and select the one you use most often as your main card. Visa, MasterCard, and JCB debit cards can also be used.

Please note that some cards may not be accepted by some merchants or countries.

Deleting Credit and Debit Cards
Go to the Rabbit LINE Pay Settings menu and select the credit card to delete it. The transaction history for deleted cards will not be deleted.

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