Other Problems

What is the Customer Care contact information for each country? toggle
LINE Pay Customer Care is handled separately in each country.

Please refer to the link below which corresponds to the country of the phone number you have registered with LINE.

If you are using a phone number for any other country, please contact us via the Problem Report Form.

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I'm having issues with LINE Pay e-cash toggle
If you are encountering an issue with LINE Pay e-cash, you can resolve it by contacting one of the following:

• Bank Mandiri 24-hour Call Center:
 14000 or (021)5299-7777 (charges apply)
• Contact Bank Mandiri by email:

If you cannot use LINE Pay e-cash because you are having issues with your LINE account:

• Send an inquiry via the Problem Report Form.
• Check the Help page here.

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