LINE

Signing Up and Leaving

How do I sign up for LINE Pay? toggle
To sign up for LINE Pay, start the LINE app and go to Wallet > LINE Pay.
Note: You need to have an account that is registered with a Japanese phone number.

Accept all of the Terms of Use and Privacy Policies to complete the registration process.

You can also easily make purchases without signing up for LINE Pay. Please see this link for more details.

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How do I delete my LINE Pay account? toggle
You can delete your LINE Pay account from the Settings menu by following the steps below. 

1. Go to LINE Pay > Settings > Delete Account > Delete Account.
2. Tap OK or Yes on the confirmation screen.

Deleting your account will erase all history of your LINE Pay activity.

Please be aware that you cannot delete your account right away if:

• You have subscribed for LINE Insurance
You can delete your account after you cancel your policy on LINE Insurance. See this Help article for details.

• You signed up for LINE Smart Invest
You can delete your account after you unlink the LINE Smart Invest app. See this Help article for details. (Only available in Japanese.)

• There are pending payments or transactions
You can delete your account after your in-progress transactions have been completed.

• Your account is deactivated
You can delete your account after reactivating it. For information on reactivating your account, see this Help article.

• You have more than JPY 220 in your LINE Pay balance
You can delete your account after withdrawing your balance or choosing to forfeit it. If you're using a LINE Cash account, you can withdraw your balance after changing to a LINE Money account. Please understand that if you choose to forfeit your balance, you will no longer be able to withdraw it after deleting your account.

• You made a payment with a LINE Pay card that has not yet been finalized
LINE Pay card payments can take several days or up to two months to be finalized. Your account cannot be deleted until your payments have been finalized.

You will not be able to delete the account yourself if:

• You transferred your LINE account to an OS not supported by LINE Pay
LINE Pay does not support OSes other than iOS and Android (such as Windows Phone).

• You transferred your LINE account using a phone number from a different country

In either of the above cases, please see the steps below to delete your account. 

1. Apply to have your account deleted here.
Note: Make sure to enter your registered email address in the Reply Email field.

2. After confirming your information, we will send you an email with a list of necessary documents and instructions on how to have your account deleted.

After you follow the instructions in the email mentioned above, we will delete your LINE Pay account. If you have more than JPY 220 remaining in your LINE Pay balance, we will refund it to a designated bank account.
Note: To receive your balance, you must designate a bank account registered in your name.

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Will my LINE Pay account be deleted automatically if I delete my LINE account? toggle
If you are registered with LINE Pay, you will not be able to delete your LINE account without deleting your LINE Pay account beforehand.

Please note your LINE Pay account may become inaccessible if your account is not carried over properly when changing devices.

If you changed devices and are unable to use your account, please refer to the article relevant to your registered country:

- For Japan, see this article.
- For all other countries, see this article.

If you are having trouble deleting your LINE Pay account, please refer to the article relevant to your registered country:

- For Japan, see this article.
- For all other countries, see this article.

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Can I stop my child, who is a minor, from using LINE Pay? toggle
If you want to restrict your child from using LINE Pay, please follow the steps in this article on your child’s smartphone.


If you are unable to perform the steps above on your child’s smartphone, or if you want to prevent your child from signing up for a LINE Pay account, please contact us here with the information below.

1. What is your information?
a. Name
b. Relationship with the minor in question 2 (E.g., Mother)

2. What is the information of the child using the device you want to delete the account from?
a. Name
b. Date of birth
c. Phone number registered to LINE
d. Email registered to LINE

Once we have confirmed all the information you provided, we will contact you again with a list of documents necessary. These include your family register and the bills from the mobile service carrier for your child’s phone number for the last three months.

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