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LINE Green Week (Midorikuji)

Frequently asked questions about the Midorikuji promotion toggle
For this promotion that we are calling LINE Green Week, some users will be gifted a Midorikuji.

For more information, please see this official blog post (only available in Japanese).


This promotion will be held between 8 am on May 1, to 11:59 pm on May 7, 2017. During that time, Midorikuji will be sent to some LINE users.

Prizes will be issued to your LINE Pay account after May 8, 2017.


Those who have used LINE between March 1 and April 1, 2017 will be eligible to receive Midorikuji.

Please understand that you cannot request to have a Midorikuji sent to you if you were not eligible to receive one.


Please try to access the page once again after trying the following:

• Clear your cache
• Restart the app and your device
Note: The steps for the above will vary depending on your device.

If you're not sure how to do any of the above, please check the manufacturer’s website for your device, or contact them directly.


Yes, both of these are official accounts managed by LINE.


The LINE Green Week and LINE Pay Team official accounts send out important messages. That is why they cannot be blocked or deleted.


If you can’t send Midorikuji, it may be that:

• You are trying to send one to a friend you've previously sent before. You can only send one Midorikuji per person.
• You are trying to send one to a friend who is using a LINE account that was not registered with a Japanese phone number.
• You are trying to send one to a friend who is using a device other than iOS or Android.


You need to have a LINE Pay account in order to receive prizes for Midorikuji.

If you tap the button on the page that asks you to agree to the notes and terms of conditions when playing a Midorikuji, a LINE Pay account will be created.

For more information about LINE Pay, please see this official blog post (only available in Japanese).


You can use your LINE Pay balance to buy items on LINE STORE.

If you sign up for a LINE Pay card, you’ll be able to make purchases online, or at merchants all over Japan where JCB cards are accepted.

For more information, please see this official blog post (only available in Japanese).


When you play a Midorikuji, you'll be asked to agree to have a LINE Pay account set up for you.

If you don’t need the account, you can delete it from the Settings menu in LINE Pay.
Important: If you have an existing balance, please use it before deleting your account or agree to forfeit it.


The amount for the prize drawn by the person who received the Midorikuji will be split 50/50 between the person who drew the kuji and the person who originally sent it to them. (E.g. If a person draws a JPY 100 prize, the person who drew the kuji and the person who sent it will each receive JPY 50.)


Prizes will be totaled and then distributed to winners’ LINE Pay accounts after May 8, 2017.


If you’re not receiving a Midorikuji, it may be that:

• You've blocked the friend who is sending you a Mirdorikuji.
• You have the Filter messages (which rejects messages from people who are not your friend) setting ON, and the person sending you a Midorikuji is not your friend on LINE.

Note: Even in these cases, you will not be able to have the Midorikuji resent to you or check it after the fact.

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What kind of promotion is this? toggle
For this promotion that we are calling LINE Green Week, some users will be gifted a Midorikuji.

For more information, please see this official blog post (only available in Japanese).

Was this page helpful?

Yes No

How long is this promotion? toggle
This promotion will be held between 8 am on May 1, to 11:59 pm on May 7, 2017. During that time, Midorikuji will be sent to some LINE users.

Prizes will be issued to your LINE Pay account after May 8, 2017.

Was this page helpful?

Yes No

I'm not receiving Midorikuji toggle
Those who have used LINE between March 1 and April 1, 2017 will be eligible to receive Midorikuji.

Please understand that you cannot request to have a Midorikuji sent to you if you were not eligible to receive one.

Was this page helpful?

Yes No

When I try opening the promotion page, an error appears toggle
Please try to access the page once again after trying the following:

• Clear your cache
• Restart the app and your device
Note: The steps for the above will vary depending on your device.

If you're not sure how to do any of the above, please check the manufacturer’s website for your device, or contact them directly.

Was this page helpful?

Yes No

Why can’t I block the LINE Green Week and LINE Pay Team accounts? toggle
The LINE Green Week and LINE Pay Team official accounts send out important messages. That is why they cannot be blocked or deleted.

Was this page helpful?

Yes No

Why can’t I send Midorikuji? toggle
If you can’t send Midorikuji, it may be that:

• You are trying to send one to a friend you've previously sent before. You can only send one Midorikuji per person.
• You are trying to send one to a friend who is using a LINE account that was not registered with a Japanese phone number.
• You are trying to send one to a friend who is using a device other than iOS or Android.

Was this page helpful?

Yes No

Why do I have to sign up for LINE Pay? toggle
You need to have a LINE Pay account in order to receive prizes for Midorikuji.

If you tap the button on the page that asks you to agree to the notes and terms of conditions when playing a Midorikuji, a LINE Pay account will be created.

For more information about LINE Pay, please see this official blog post (only available in Japanese).

Was this page helpful?

Yes No

How do I use my LINE Pay balance? toggle
You can use your LINE Pay balance to buy items on LINE STORE.

If you sign up for a LINE Pay card, you’ll be able to make purchases online, or at merchants all over Japan where JCB cards are accepted.

For more information, please see this official blog post (only available in Japanese).

Was this page helpful?

Yes No

I was signed up for a LINE Pay account, but I didn't apply for one toggle
When you play a Midorikuji, you'll be asked to agree to have a LINE Pay account set up for you.

If you don’t need the account, you can delete it from the Settings menu in LINE Pay.
Important: If you have an existing balance, please use it before deleting your account or agree to forfeit it.

Was this page helpful?

Yes No

What does it mean to accept a prize? toggle
The amount for the prize drawn by the person who received the Midorikuji will be split 50/50 between the person who drew the kuji and the person who originally sent it to them. (E.g. If a person draws a JPY 100 prize, the person who drew the kuji and the person who sent it will each receive JPY 50.)

Was this page helpful?

Yes No

Why didn't I receive my prize? toggle
Prizes will be totaled and then distributed to winners’ LINE Pay accounts after May 8, 2017.

Was this page helpful?

Yes No

Why am I not receiving a Midorikuji that my friend sent me? toggle
If you’re not receiving a Midorikuji, it may be that:

• You've blocked the friend who is sending you a Mirdorikuji.
• You have the Filter messages (which rejects messages from people who are not your friend) setting ON, and the person sending you a Midorikuji is not your friend on LINE.

Note: Even in these cases, you will not be able to have the Midorikuji resent to you or check it after the fact.

Was this page helpful?

Yes No

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