LINE

Making Payments

Available payment methods for LINE Pay toggle
With LINE Pay, you can easily make payments with the money added to your LINE Pay balance, Add & Pay, or a registered credit/debit card (only available with some LINE service merchants). You can also make debit payments with a linked bank account.
Note: Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank.

Accepted payment methods will vary by merchant. Be sure to check each merchant’s payment page to see which options are available.

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Services and stores that accept LINE Pay toggle
See this page for a list of merchants that accept LINE Pay (only available in Japanese).

Payments for non-LINE-related services can only be made using your LINE Pay balance or Add & Pay.

You can use your LINE Pay balance, Add & Pay, or a credit card registered to LINE Pay when making payments at online stores for LINE services.

LINE Pay cards and virtual cards can be used at merchants where JCB cards are accepted.

Google Pay can be used at merchants that accept QUICPay+ all over Japan. For details, see here (only available in Japanese).

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Can I cancel an order? toggle
To cancel an order, please directly contact the shop that you made the purchase.

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The amount of my automatic payment was different than the last time toggle
Partnered companies such as merchants, card companies, and banks hold various promotions. If you have set automatic payments, depending on the details during a promotion, the amount that is charged may change from the amount you were previously charged. 

For more details please check the promotion period, awards, as well as the conditions for each promotion.

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Can I check the delivery status of my purchase? toggle
Please check the delivery status with the shop that you made the purchase.

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Making online purchases with LINE Pay toggle
To purchase products at online LINE Pay merchants, refer to the steps below.

If you have a LINE Pay account:
1. Select LINE Pay on the merchant's checkout page.
Note: If you're using LINE on a device with a Japanese phone number, tap Pay to pay in a LINE chat message, or tap the payment URL in the chat message from the merchant.
2. LINE Pay will open on your smartphone.
3. From the payment screen, select your payment method, then tap Pay [amount].
4. Enter your LINE Pay passcode, then tap OK.
Note: Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.

With some LINE services (such as LINE STORE, LINE DELIMA, and LINE Pockeo, you can make payments even if you don't have a LINE Pay account.

If you are not signed up for LINE Pay:
1. Select LINE Pay at checkout.
2. Register a phone number to your LINE account if you have not done so.
Note: You cannot make payments unless you have a phone number registered to your LINE account.
3. Enter your credit card details.
4. Select whether or not you want to sign up for LINE Pay.
Note: If you choose to sign up for LINE Pay, set a passcode.
5. Agree to the conditions.
6. Tap Pay [amount].
Note: Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.

When the payment has been completed, you'll receive a message on LINE from LINE Pay with the transaction details.

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Can I make purchases without registering to LINE Pay? toggle
If you are a LINE user, you can use LINE Pay to make online purchases without additional registration.

For details on how to make purchases using LINE Pay, please see this article.

When a payment is completed, you will be sent a message on LINE from the LINE Pay official account with the transaction details.

For inquiries about delivery status or order cancellation, please contact the merchant you made the purchase from directly. 

Note: If you are not registered to LINE Pay and wish to make a purchase, you must agree to the following:

 For users registered with a Japanese phone number:

For users registered with a Taiwanese phone number:

For users registered with a Thai phone number:

For users registered with a phone number from any other country:

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I can't make purchases with my credit card registered to LINE Pay toggle
If you're not able to make purchases with your credit card, it may be due to one of the following reasons.

• Your card information is invalid.
• There was a temporary error.
• The fraud prevention system was activated.

Please make sure that your card can be used for online purchases and that the card information was entered correctly.

If you're still experiencing issues after checking the above, please contact us via the relevant Inquiry Form based on the country code of your registered phone number.


Note: If you're not able to use Add & Pay, see this Help article.

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What is Scan used for? toggle
The Scan feature allows you to easily bring up the payment page to make purchases by scanning a code at some merchants' websites or physical store locations.

When you purchase an item, scan the QR or bar code posted at the store with the app to make a payment.

1. From the LINE Pay main menu, tap Scan.
2. Scan the QR code posted at the store.
Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number.

3. If the code was scanned successfully, the payment confirmation screen will appear.
Note: If you haven't set a LINE Pay passcode, you must set one after selecting the payment method.

4. Enter your passcode to complete the transaction.

For steps on how to make a payment using the My Code feature, please refer to the following based on the country your phone number was issued from:

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Can I use LINE Pay at store locations? toggle
Yes, you can make payments at LINE Pay affiliated stores.

When you purchase an item, use your smartphone to scan the QR or bar code posted at the store to bring up the payment confirmation screen. Afterwards, enter your passcode to complete the transaction.

See here for a list of merchants that accept payments with LINE Pay (only available in Japanese).

To make payments: 
1. From the LINE Pay main menu, tap Scan.
2. Line up the QR code inside the frame.
Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number that appears with the QR code.

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What is My Code used for? toggle
The My Code feature allows you to make payments at stores by scanning your code.

1. From the main menu, tap My Code.
2. Show the generated code at the store.

Please note that your code will renew itself every 5 minutes.

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Will I get Points for code payments? toggle
You will receive Points based on your level.
Note: To earn Points, you need to make payments with the Add & Pay feature.

For more information, see this Help article.

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Code payment methods toggle
When making code payments, you can use your LINE Pay balance, Add & Pay, Points, and LINE Pay Bonus.
Note: Any credit card registered to your LINE Pay account other than the Visa LINE Pay credit card cannot be used with code payments.

To use your LINE Pay balance, you need to add money to it first. For information on how to do so, see this Help article.

For details about Add & Pay and the Visa LINE Pay credit card, see the following Help articles.

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I can't make a code payment toggle
If you're unable to make a payment at a store that accepts code payments, it may be due to one of the following reasons.

• You're connected to a Wi-Fi network.
You may get a security error if you're connected to a store's Wi-Fi network. Disconnect from the Wi-Fi network and try making the payment once again.

• Your Visa LINE Pay credit card was not registered to LINE Pay properly (for using Add & Pay as your payment method).
For information on how to register your Visa LINE Pay credit card, see this Help article.
Note: If you want to use your LINE Pay balance as your payment method, from the LINE Pay main menu tap Add & Pay or Payment method in the middle of the screen and select LINE Pay balance.

• The code has expired.
Codes are only valid for five minutes. Tap Refresh and try making the payment again with a new code.

• You don't have enough money in your LINE Pay balance.
Try making the code payment again after adding money to your balance.
Note: You can check your balance from the My Code screen and the LINE Pay main menu.

• You didn't select a payment method.
You need to select a payment method the first time you make a code payment. Select LINE Pay balance or Add & Pay next to Payment method, read the important notes, then tap OK.

• Your screen is too dark or the code is not fully displayed.
Your code cannot be scanned if your screen's brightness is set too low. Make sure to increase the brightness before making a My Code payment. Also, your code may not fully appear depending on the size of your smartphone's screen. In this case, adjust the screen so your code is displayed completely.

• The cashier at the store didn't select LINE Pay as the payment method.
Tell the cashier again that you are paying with LINE Pay.

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Can I use Points for making payments? toggle
With some exceptions, you can use Points for making payments. For information on how Points can be used with various payment methods, see this Help article.

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Will I get the Points I used back from a canceled payment? toggle
If you cancel a payment, any Points that you used will be refunded along with the amount used from your LINE Pay balance.
Note: In the case of partial cancelations, your LINE Pay balance refund will be prioritized.

If you have a Japanese LINE Pay account and used Points with Add & Pay, see this Help article.

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Can I specify the number of Points to use for payments? toggle
You can specify the number of Points you want to use for online payments, Scan Bill payments, and Scan payments. The number of Points can't be specified for payments made with My Code, your LINE Pay card, or Google Pay.

If the setting to use LINE Points is turned on, payments will be made from your available Points first, and the remaining amount will be subtracted from your LINE Pay balance or from Add & Pay. If you don’t want to use your Points, you can turn them off by referring to the information in this Help article.

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Scanning bills toggle
To pay public utility fees with LINE Pay:
1. From the LINE Pay main menu, tap Scan bill.
2. Read the instructions and important information, then tap Next.
3. Scan the barcode on the bill with the code reader.
4. Make sure the content displayed matches the content on the bill, then tap Pay.
5. Select your payment method, confirm the amount due, and tap Pay.
6. Enter your LINE Pay passcode.
7. Check everything on the payment confirmation screen, then tap OK.
Note: Depending on the payment recipient, service charges may apply. For more details, see here.

You can confirm your payment history by going to the LINE Pay main menu > Settings > Purchase History.

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I can't scan the barcode on a bill toggle
If you're having trouble scanning a barcode, try moving the camera a little closer or further away.
Note: With an Android device, you can rotate the camera and scan the barcode horizontally.

Also, if you're using LINE with a Japanese phone number, you may not be able to make your payment due to one of the reasons mentioned in this Help article.

If you see an error, try using another payment method at a store written on the back of the bill.

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Where can I make barcode payments? toggle
For information on locations that accept barcode payments, please see here. (Available in Japanese only.)

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I can't make Scan Bill payments toggle
If you can't make a payment using Scan Bill, please confirm that:

• Scan Bill payments are accepted by the bill issuer.
• The amount due does not exceed a set maximum payment limit. (Scan Bill cannot be used to make payments of JPY 50,000 or more with some bill issuers.)
• There are no issues with your smartphone's network connection.
• The payment is not overdue.

If any of the above apply to your situation, the bill payment cannot be made with LINE Pay. In this case, please make the payment at a participating location noted on the back of the payment slip.

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Can I get a receipt after making a barcode payment? toggle
Receipts are not issued for barcode payments. Please check your Purchase History on LINE Pay to confirm the details of your payment.

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Will I get Points for Scan Bill payments? toggle
Points are issued for Scan Bill payments made with Add & Pay based on your LINE POINT CLUB level.
Note: Points are not issued for payments made using your LINE Pay balance.

For more information about LINE POINT CLUB, see this Help article.

Points for the My Number Points program are not awarded for Scan Bill payments. For more information about My Number Points, see this LINE Pay official blog entry (only available in Japanese).

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Can I use a credit card for Scan Bill payments? toggle
If you have a Visa LINE Pay credit card, you can make Scan Bill payments using Add & Pay.

For more information about Add & Pay, see this help article.

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I can't make payments using LINE Pay on my smartphone toggle
If a payment failed when using LINE Pay on your smartphone, please try the following:

• Update LINE to the latest version.

• If the payment screen does not display properly or closes midway with some apps or mobile browsers, the payment will not be properly completed. In such cases, please select Continue on the payment pending screen that appears directly after making the payment. If the Continue button does not respond, please log in to LINE from the link at the bottom of the screen. After logging in to LINE and tapping the notification message that appears, the LINE Pay payment screen will appear. If the link to the login screen does not work, please use your device's browser (e.g. Safari), or another browser (e.g. Chrome).

• All payments need to be completed within 20 minutes. If more than 20 minutes have passed since you started making a payment, you will need to start over from the beginning.

If you can't use Google Pay, please see this Help article.

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Are there service charges for scanning bills? toggle
Depending on the payment recipient, service charges may apply if it is explicitly written on the bill that the customer is responsible for paying them.

• Service charge for bills under JPY 10,000: JPY 66
• Service charge for bills that are JPY 10,000 or more: JPY 110

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Debit Payments toggle
Debit Payments are subtracted immediately from your bank account linked to LINE Pay.

You can make debit payments if the Bank Account option appears on the payment screen.

If you want to change the bank account you use for making debit payments, you can do so by selecting Change from the payment screen.

Important:
- Accepted bank accounts vary by merchant.
- If the Bank Account option doesn't appear on the payment screen, you will need to register a bank account by selecting Add.
- Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank.

If your LINE Pay balance doesn't appear on the payment screen, it means you linked a bank account that cannot be used for that merchant. Please try again after adding a different bank account.

If you want to receive a refund for a payment that failed due to a bank’s delayed response, please contact us via the Inquiry Form.

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I can't make debit payments toggle
If you’re unable to make debit payments, see this Help article

Please note that a LINE Money account is required to make debit payments. For more information about LINE Money accounts, see this Help article.

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Using LINE Pay overseas toggle
You can make My Code payments outside of Japan at stores that have the LINE Pay logo.

To see the merchants that accept LINE Pay in another country:
1. From the LINE Pay main menu, tap Find a Store > List.
2. Tap the flag icon of the country you're currently in.
Note:
- When using LINE Pay overseas, only a registered credit card can be selected as a payment method.
- Points and coupons cannot be used at overseas merchants.

When having your QR code/barcode scanned at the register:
• The barcode generated will be for making transactions in the country that is detected using your device's location.
• You can select your country manually by tapping the flag icon at the bottom of the My Code payment screen if the country does not automatically change.

When scanning a merchant's QR code:
• Make your payment by selecting the credit card registered to your LINE Pay account.

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