LINE

Information for LINE versions earlier than 9.2.0

Creating an account with a phone number toggle
To create a new LINE account:
1. Start LINE and tap Sign up.
2. Confirm the Terms and Conditions of Use at the bottom of the screen.
3. Select your country, enter your phone number, and tap Next.
4. Tap OK to receive a verification text message.
5. Enter the verification code you received via text message and tap NEXT.
Note:
- On some devices, the verification code you receive via text message is entered automatically.
- On some devices, only the Call me instead option is available to verify the account.
6. Enter a display name and set a profile photo.
7. Select whether or not to add friends from your contacts, then tap Register.
8. Choose whether or not to register an email address.
Note: You will need to enter an email address if you decide to transfer your account, so we recommend registering one.

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I'm not receiving the verification code text message toggle
If you are not receiving the verification code through SMS, please try resending it or verify using the automated call verification option. You can also verify using your Facebook account. 

For detailed steps, please refer to the following articles:


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About the Call Me Instead option toggle

Call Me Instead is another option you can use to verify your phone number.

 

Please try the following steps if you are unable to receive the verification SMS when verifying your phone number. By performing the following, you will be provided with a 4 digit verification code from the on call guidance.

 

If Call Me Instead does not appear, it means that verification of your phone number was automatically completed or this option is not available to you.

 

1. Start LINE and tap Log in or Sign up.

2. Select your country and enter your phone number, then tap Next.

3. On the Registration screen, tap Call Me Instead. You will receive a phone call to the phone number you entered.

4. Enter the 4 digit verification code provided by the on call guidance and tap Next.

 

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My device was lost or stolen toggle
If your phone is lost or stolen, please do the following. Please note that to do steps 2 and 3, you will need a mobile device on which you can install LINE.

1. Contact your mobile service carrier.
Inform your mobile service carrier of your situation and have them suspend your phone number or remotely lock your phone.

2. Transfer your LINE account.
LINE allows you to remotely retrieve the LINE account on your lost or stolen phone.

To do so, you will have to Transfer the account. Please see the following article on how to do so.
https://help.line.me/line/android/categoryId/50000439/

The LINE app for smartphones does not allow the same account to be accessed by multiple devices. Therefore, if you install LINE on another device and log in to it using the information of the account on your lost phone, the account will become unavailable on your lost phone automatically.

3. Verify again using the same phone number.
If you cannot transfer your account using step 2, you can remotely disable your LINE account by verifying a new account using the same phone number used on the lost or stolen device. If you are verified using Facebook instead of a phone number, please use step 2 instead.

For more details on creating a new account using phone number verification (and disabling the account on your lost or stolen device), please see the following article.
https://help.line.me/line?contentId=20001192

IMPORTANT
By deleting your account, all data associated with it, such as your purchased items, LINE Coins, phone number registered to LINE, friends and groups list, chat history, and registration  with integrated apps (such as LINE GAME and LINE PLAY), will be deleted and cannot be restored.

4. Disable the account forcefully.
Accounts verified using phone numbers can be disabled forcefully. If you want us to do so, please inquire with us so we can provide you with a list of the documents required.

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I want to transfer my account, but I don’t know my password toggle
Unfortunately there is no way to check your password that will be required to transfer your account. 

If you do not remember your password, please reset it by referring to the steps below:

1. Tap Log in.
2. Tap Forgot your password?
3. Enter the email address that was registered to your LINE account.
4. Tap OK.


If you are not receiving the password reset email or are unable to use your registered email address, please refer to the following Help articles:

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Transferring your LINE account toggle
To continue using your existing LINE account after changing to a new device, you need to have either registered an email address or linked it with a Facebook account on your previous device.

Please refer to the following articles regarding transferring your account:

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Verifying an account with Facebook toggle
If you are unable to verify your account using SMS or a phone call, you can also use your Facebook account. 

Please follow the steps below to verify using Facebook:
 
1. Install LINE and tap Sign up on the initial start-up screen.
2. Tap Login with Facebook.
3. Log in to Facebook.

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Transferring your account with Facebook toggle
Before transferring your LINE account, please link your Facebook account to it and turn the Allow account transfer setting ON.

Once you've finished the preparations above, you can transfer your LINE account by referring to the following steps:
1. Install and start LINE, then tap Log in on the first screen that opens.
2. Tap Log in with Facebook.
3. Log in to Facebook.
4. On the message saying "You previously logged in to LINE with Facebook," tap Continue.
5. Tap Continue.
Note: In some cases, this screen will not appear.
6. On the message saying "Another device is already using this account," tap Delete & continue.
Note: If you're asked to register an email address, please do so.

 

 

A phone number registration screen will appear; please choose whether to register one.

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I get an error when I enter my email address and password toggle
If you see error messages saying you have entered an invalid email address/password or you have not registered your email address with LINE or to enter your email address correctly, please check the following.

- Did you enter any extra spaces?
- Did you enter everything in half-width characters?
- Did you mistakenly enter similar characters? (E.g. 1= one l = lower case L and I = capital i, 0 = zero and O = capital o, 9 = nine and q = lower case Q.)
- Did you enter an email address that you are using for a different service?
- Did you enter in your password correctly?

If you are still getting errors after checking the above, please follow the steps below to reset your password.

1. Tap Log in > Forgot your password?
2. Enter the email addressed you registered on LINE.
3. Tap OK.

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Transferring an account with an email address toggle
Before transferring your account, please register an email address to it.

To transfer your account with an email address, please refer to the following steps:

1. Start LINE and tap Log in.
2. Enter the email address and password registered on your previous device and tap OK.

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I want to transfer my account, but I forgot my email address toggle

If you cannot recall your email address when changing to a new device or reinstalling the app, you will not be able to use it to transfer your account.

 

If your LINE account is linked to a Facebook account, you can use it to transfer your account.

 

Linked with Facebook

Not linked with Facebook

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Registering an email address toggle
You can transfer your LINE account by registering an email address.

To register an email address: 
1. From the main menu, tap the Friends or More tab > Settings > Account > Email address.
2. Enter an email address and password, then tap OK.
3. Enter the verification code or tap the URL in the email that was sent to you.
4. Tap Register.

If you're viewing this article on your smartphone, tap here to go to the Account screen.

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