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How do I sign up for Rabbit LINE Pay? toggle

Start the LINE app and tap More > Rabbit LINE Pay, and agree to each of the Terms of Use to complete the sign up process.

 

When you sign up, you will need to register your name and your Thai National ID Card number to verify your identity as required by law.

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Can I enable my balance if I am not a Thai citizen? toggle
Yes, foreigners living in Thailand can enable their balance.

After entering your name and ID Card Number, read and agree to the Terms and Conditions of Use to enable your balance.

You can hold a maximum balance of THB 5,000 in your account.

Note:
- You can view more of your ID card details by tapping the "?" mark on the ID Card field.
- Entered personal information will only be used when verifying your identity.
- Once information has been entered and registered, it cannot be corrected. Be sure to enter accurate information.

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Why do I have to register my National ID Card number when opening an account? toggle
As requested by Bank of Thailand, we require you to register your National ID Card number.

Your registered information is used for verification purposes for when you use your balance for payment services. The information is encrypted and is handled under tight security.

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How do I delete my Rabbit LINE Pay account? toggle
You can delete your Rabbit LINE Pay account from the Settings menu by following the steps below:

1. In Rabbit LINE Pay, go to Settings > Delete Rabbit LINE Pay Account > Delete Rabbit LINE Pay Account.
2. Tap OK on the confirmation message.

By deleting your account, all of your usage history will be deleted.

Please note that you will not be able to delete your account immediately in the following cases:

• There are transactions in progress
You will be able to delete your account after the transaction is completed.

• Your account is deactivated
You will be able to delete your account after reactivating it. See the following Help article for more information:


• You have more than THB 25 left in your account
You can delete your account if you choose to forfeit your balance, or after you withdraw it.

Please note that once you forfeit your balance, you will not be able to withdraw it.

• You have a negative balance
If you have a balance of less than THB 0, please delete the account after you zero out the negative balance.

You will not be able to delete the account yourself in the following cases:

• You transfer your account to an OS not supported by Rabbit LINE Pay (OSes apart from iOS and Android, including BlackBerry, Nokia, and Windows Phone, are not supported)

• You transfer your LINE account with a phone number from another country

If any of the above apply, you will be able to delete your account after contacting Customer Care and verifying your identity.

If you have a Rabbit LINE Pay balance more of than the THB 25 withdrawal fee, we can transfer the balance to a bank account of your choosing. Please note that the chosen bank account must be in your name.

Rabbit LINE Pay Customer Care
Phone number: 02-841-5400

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Will deleting my LINE account automatically delete my Rabbit LINE Pay account? toggle
Before you can delete your LINE account, you will first need to delete your Rabbit LINE Pay account.

Additionally, if your LINE account is not carried over correctly when changing devices, your Rabbit LINE Pay account may become inaccessible.

If you changed devices and are unable to access your account, please see here.
If you are unable to delete your Rabbit LINE Pay account, please see here.

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Can I stop my child (a minor) from using Rabbit LINE Pay? toggle
If you are unable to delete the Rabbit LINE Pay account directly from your child's smartphone, and you wish for them to stop using Rabbit LINE Pay, please contact us at Rabbit LINE Pay Customer Care. We will assist you with the required procedures and documents.

Rabbit LINE Pay Customer Care
Phone number: 02-841-5400

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