Issues when transferring your account
If your account is not successfully transferred, your friends, groups, and other data will be deleted.
Note: For more information about your friends and groups disappearing after transferring your account, see this Help article.
Even if your account data is lost, we may be able to transfer your purchased stickers and some other types of paid items if you contact us. To do so, please create a LINE account and send an inquiry from the following link:
The following can be transferred:
• The right to use your LINE stickers and themes (including those received as gifts)
• Your item purchase history and Coin balance
Note: Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).
• Your Credit balance purchased from LINE STORE
Note: Any account data that is not mentioned above (including your friends, chat history, and groups) cannot be transferred.
If you lost LINE Game items or data, please send an inquiry from within the relevant game app.
If an error message appears when you enter your password, please make sure that:
• Your password doesn't include any unnecessary spaces.
• You entered only half-width characters.
• You didn't accidentally enter a similar looking character.
- 1 (one), I (capital 'i'), and l (lower-case 'L')
- 0 (zero), o (alphabet 'O')
- 9 (nine), q (lower-case 'Q')
• You entered the password correctly.
If you've checked everything above but still see an error message, please try resetting your password and then entering it again.
Note: You will not be able to reset your password if you didn't register an email address to your LINE account.
For steps on how to reset your password when transferring your account, please see this Help article.
If you see the following error messages, please wait 24-48 hours before trying again.
• Failed to register
• An error has occurred. Please try again later.
If any of the following error messages appears when you transfer your account, please refer to the Help article based on the relevant error you received.
• Either you have entered an invalid email address/password, or you have not registered your email address with LINE.
If you select Log in with Facebook and the error message "Failed to connect with external services. Please try again later." appears, it is possible that the Facebook account you registered to LINE and the account information you logged in with are different. Please check the Facebook account you registered to LINE and try once again.
If you received the error messages despite not entering your Facebook login information, please logout of your Facebook account from your device's web browser and the Facebook app and try entering your login information once again.
If your friends and groups disappeared after transferring your account, it means that you did one of the following:
• Created a new account instead
• Transferred a different account by mistake
In either of the above cases, the account you had been using before will become inaccessible, and your data (including your friends and groups) will be deleted. We're sorry to say that this data cannot be restored.
Note: The same phone number and Facebook account can't be registered to multiple LINE accounts. If you use a phone number or Facebook account that’s already registered to LINE to create a new account or transfer a different one, the previous registration will be undone and the old account will become inaccessible.
Even if your old account data is lost, you can still continue using your purchased items, LINE Pay balance, LINE Points, and other billing information. For the steps to redownload your purchased items, please see this Help article.
For other issues with Timeline or Home, try the general solutions in this Help article.