If your LINE account may have been stolen (logged in to without your authorization), first check whether you can use LINE normally with your device. This Help article provides specific solutions based on your resulting situation after checking.
Topics covered
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If you can use your LINE account
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If you can no longer use your LINE accountIf you can use your LINE account:
If you're able to use LINE (e.g. send/receive messages) on your device, it means your LINE account wasn't stolen.
If you got a login notification from the LINE official account or your account sent out messages that you don't remember sending yourself, it's possible:
• Someone else attempted to log in to your LINE account.
• Someone logged in from a PC or iPad using your LINE account.
• Someone used your device without permission.
• A message was unintentionally sent while your device was in your pocket.
If situations like any of the ones above apply to you, be sure to:
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Change your password.
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Turn off Allow login.
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Check what devices are logged in to your LINE account and LINE services and log out of any unfamiliar devices.
If you got a message saying someone logged in to your LINE account on another device, be sure to also see the following Help content.
I got a message saying someone logged in to my LINE account on another deviceIf you can no longer use your LINE account:
If you see a screen other than the one above, we will look into whether or not your LINE account was used without authorization.
As a result, if we confirm that your account was used without authorization, we will:
• Delete the LINE account to prevent further abuse by the culprit.
• Transfer items (e.g. paid items, Coins) to your new LINE account, if you have any.
The following can be transferred:
• The right to use your paid items such as your LINE stickers and themes (including those received as gifts)
• Your item purchase history and Coin balance
• Your Credit balance purchased from LINE STORE
If you need us to take the above actions, contact us from the Inquiry Form after checking the "Important points when contacting us" section below.
Confirm the following before contacting us:
There have been cases where response times are delayed due to users selecting options not matching their situation on the Inquiry Form or not providing enough information. To ensure a smooth inquiry process, please confirm the following important points before contacting us.
Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
Did you read the important points above?
No
Please confirm the following important points before contacting us.
Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
Yes
Please contact us via this Inquiry Form.
See also:
LINE account-stealing scams to be aware ofThe error message "Unable to use device" suddenly appearedChecking what devices are logged in to your LINE account and LINE services
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