If your LINE account was stolen by someone logging in without your authorization, please see the following:
1. Try logging in again.
Open LINE on your smartphone and tap Log in. Enter the email address and password configured previously and see if you can log in. If you manage to log in, go to Settings > Account > Change your email to change your password immediately.
2. Send an account deletion request.
If you are unable to log in after trying step 1, someone may have already changed your password. Please go to the Problem Report Form, select Account > Stolen Accounts, and send us the details of the issue. We will delete your account to prevent its further misuse. We will also restore your items after looking into your account.
Note: Items that can be restored
- The right to use your LINE stickers and themes (including those received as gifts)
Preventing unauthorized LINE logins (account theft)
There has been an increase in cases of unauthorized logins that were likely due to the use of easy-to-guess passwords. We strongly recommend changing the password you've set on LINE if it can be easily guessed or is also being used with another service.
If the email address registered to your LINE account is with a web-based email service like Gmail or Yahoo! Mail, changing the password registered to your email account will give you even more protection.
Note: For details about changing your password with other services, contact the relevant service provider.