If you have your own phone number saved in your device’s contacts, your LINE account will automatically be added as a friend.
If your name appears on your friends list, you may have saved the wrong information in your contacts. Please check your device’s contacts list to make sure the phone number saved under your name is accurate.
If a phone number that you are no longer using is saved under your name, the LINE account of another user who acquired the phone number after you and registered to LINE using it will be added to your friends list.
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If you enable auto adding of friends from your device’s contacts, the names that they are saved under in your device’s contacts will be shown.
In the following cases, the friend that you see on your LINE friends list may be a different person from who you think they are.
- The owner of the phone number has changed
- You have multiple phone numbers saved under the same person’s name in your contacts
- The wrong phone number is registered in your contacts
Please check if your friend's phone number is up to date and accurate, and that you do not have multiple phone numbers saved for the same friend.
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If you receive email spam claiming to be from the LINE team, please configure your spam filters to block them. Please inquire with your email service provider about how to do this.
The LINE team will only contact you from the following domains.
@accept.line.me
@naver.jp
@line.me
@noti.naver.jp
Emails from other domains claiming to be the LINE team are fraudulent.
While we are unsure why you might have received the spam email, please be assured that no personal information has been leaked from LINE. We place the utmost importance on the security of the information acquired by our company.
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- We cannot respond to comments received from this form.