Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0.
If a phone number saved in your device’s contacts is registered to LINE, the account created with the phone number will automatically be added as a friend on your friend list.
If your name appears on your friend list, you may have saved the wrong information in your contacts. Please check your device’s contacts list to make sure the phone number saved under your name is accurate.
If a phone number that you are no longer using is saved under your name in your contacts and another user who acquired the phone number after you registered to LINE using the number, the account will appear in your friend list under your name.
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Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0.
If you enable auto adding of friends from your device’s contacts, the names that they are saved under in your device’s contacts will be shown.
In the following cases, the friend that you see on your LINE friends list may be a different person from who you think they are.
• The owner of the phone number has changed. • You have multiple phone numbers saved under the same person’s name in your contacts. • The wrong phone number is registered in your contacts,
Please check if your friend's phone number is up to date and accurate, and that you do not have multiple phone numbers saved for the same friend.
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If you receive email spam claiming to be from the LINE team, please configure your spam filters to block them. Please inquire with your email service provider about how to do this.
The LINE team will only contact you from the following domains.
@accept.line.me
@naver.jp
@line.me
@noti.naver.jp
Emails from other domains claiming to be the LINE team are fraudulent.
While we are unsure why you might have received the spam email, please be assured that no personal information has been leaked from LINE. We place the utmost importance on the security of the information acquired by our company.
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- We cannot respond to comments received from this form.