LINE

If you are having problems please see this section:

Problems

How do I restart the app when it's not functioning correctly? toggle
If you experience any problems with the app, please use the following steps to close or restart the app.

1. Double-click the Home button.
2. Swipe the preview of the app you want to close upwards. If you have many apps running, swipe left or right to find the app.
3. Click the Home button to close the multi-task screen.
4. Start the app again.

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App does not start or crashes toggle
If LINE is unable to start or closes suddenly (crashes), please try the following.

1. Update the app.
Issues may occur on older versions of the app. Please update to the latest version.
http://line.me/update

2. Restart your device.
Some issues are resolved by restarting your device. Steps may differ for each device. Please see your user manual for details.

3. Update your OS.
Issues may occur on older OSes. Please check if your OS has been updated to the latest version using the steps below.

iOS: Go to your device’s Settings > General > Software Update.

4. Check your network connection.
Please check if your device is properly connected to the network using your browser.

5. Delete unnecessary apps and data from your device.
The device may not function properly if there is not enough storage space left. Please delete any unnecessary apps or data.

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How to contact us if you are having problems with LINE toggle
Many problems can be solved from our Help articles. Before contacting us, please read the relevant articles on our Help page.

LINE Help

If the problem is not resolved from our Help page, please contact us via the Problem Report Form.

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About My Inquiries toggle
The My Inquiries page shows the inquiries you've sent to LINE Customer Care, as well as all the replies you've received.
Note: LINE Customer Care will also reply to the email address you enter when you send your inquiry.

You can access My Inquiries from the link in the notification that you receive from the Service Messages official account.
Note: For more information about the Service Messages official account, see this Help article.

Each of your inquiries will have one of the follow statuses.

• Pending: This status shows that your inquiry has been received by LINE Customer Care, or that we sent you a reply asking for additional information.
• Answered: This status shows that LINE Customer Care has sent an answer to your inquiry.
• Closed: This status appears when an inquiry does not need to be answered (because it was a duplicate, or for another reason).

Inquiries will appear in your history for one year from the date they are received.

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About the Service Messages official account toggle
When you send an inquiry via the Inquiry Form, the Service Messages official account sends you a notification from LINE Customer Care to let you know that it was received.
Note: You'll get a notification if you send an inquiry from within LINE or a related service app, or if you send an inquiry while logged in to your LINE account.

Notifications are sent via chat message when your inquiry is received and when LINE Customer Care sends you a reply. To check your inquiries and replies, access My Inquiries in the notification message you received.
Note: The Service Messages official account cannot be blocked, and there is no way to stop receiving messages from it.

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I sent an inquiry but didn't get a notification from the Service Messages official account toggle
The Service Messages official account sends you a notification when you inquire from:
• Within LINE or a related service app.
• The Inquiry Form after logging in to LINE.

Notifications are not sent from the Service Messages official account for any other types of inquiries.

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I don't see my inquiry in My Inquiries toggle
The My Inquiries page shows inquiries that you sent from:
• Within LINE or a related service app.
• The Inquiry Form after logging in to LINE.

You'll also receive a notification from the Service Messages official account when you send an inquiry in one of the ways mentioned above.

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I can't access My Inquiries toggle
You can only access My Inquiries via notifications from the Service Messages official account.
Note: This feature cannot be accessed using LINE for PC.

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