Signing Up and Leaving
You can delete your LINE Pay account from the Settings menu.
Please note that deleting your LINE Pay account will delete all of your LINE Pay usage history.
You will not be able to delete your LINE Pay account in the following cases.
- If you have a transaction in progress. You can delete your LINE Pay account after the transaction is completed.
- If your LINE Pay account is suspended. You can delete your account after reactivating it.
If you have forgotten your LINE Pay passcode or lost your smartphone, you will not be able to delete the account yourself. Please contact us here, and inform us that you wish to have your account deleted.
We will assist you based on your situation.
If you are registered with LINE Pay, you will not be able to delete your LINE account without deleting your LINE Pay account beforehand.
Please note your LINE Pay account may become inaccessible if your account is not carried over properly when changing devices.
If you changed devices and are unable to use your account, please refer to the article relevant to your registered country:
- For Japan, see this article.
- For all other countries, see this article.
If you are having trouble deleting your LINE Pay account, please refer to the article relevant to your registered country:
- For Japan, see this article.
- For all other countries, see this article.