LINE

Creating/transferring a LINE account

Verification issues

I'm not receiving the verification code text message toggle
If you don't receive the verification code via text message, first check to make sure your phone number can be used for verification.

If your phone number can be verified but you're still not receiving the verification code text message, try selecting Resend code or Call me instead.
Note: For more information about the Call me instead option, see this Help article.

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I get an error when entering the verification code toggle
If an error message appears during the verification process, try restarting the app and your device. Staying on the verification screen for too long can cause an error message to appear when you try to proceed.

You may also be able to resolve the issue by checking the steps to create a new account in this Help article.

If the error message still appears after trying the suggestions above, contact us via the Inquiry Form.

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I don't see the screen to enter the verification code toggle

Some devices automatically enter the verification code that is sent via SMS.

 

If you can see your friends and chats lists after starting LINE, it means your account has been successfully verified.

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Phone numbers that cannot be verified toggle
You can only verify a phone number that can receive text messages or phone calls.

Landline phone numbers, numbers that start with 050, and virtual phone numbers cannot be used for verification, so be sure to use a phone number offered by a mobile service provider.
Note: If you verify a phone number that is already registered to another LINE account, the old account will be deleted.

For the steps to change your registered phone number on LINE to a number from a different country, see this Help article.

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Receiving text messages or phone calls from an unknown number toggle
When you request a verification code, the LINE app will send you one via text message or phone call.

These verification codes are sent out using a system designated by LINE. The phone number used may appear as either a domestic or overseas number.

If you requested the verification code:
Please proceed with the verification process using the code that was sent to you.

If you received a verification code but didn't request one:
It’s possible someone entered your phone number by mistake. In this case, please disregard the text message or phone call.
Important: Even if you did not request a verification code, be sure to never share this code with anyone.

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I verified my phone number, but I see someone else's name toggle
If the phone number you use for verification has been registered to a LINE account before, the name registered to that account will appear. This lets you make sure the LINE account is yours before transferring it.

If the LINE account that appears isn't yours, please tap No, that's not me.

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Verifying your account

About Call me instead toggle
Selecting Call me instead on the phone number verification code input screen lets you verify your phone number by receiving an automated phone call.

To use the Call me instead option: 
1. Tap Call me instead at the bottom of the verification code input screen.
2. Tap Continue.
3. After receiving the automated phone call, enter the verification code you were given.
Note: The call may be from an overseas phone number.

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Using LINE on devices unable to receive text messages toggle
If you can't receive text messages, try selecting Call me instead to verify your account.
Note: The Call me instead option is only available in some countries.

If you can't receive text messages or use the Call me instead option, there is unfortunately no other way to create a LINE account.

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Creating a new account toggle
You need a device that can receive text messages or phone calls to create a new LINE account.

To create a new account:
1. Open LINE and tap Sign up.
2. Confirm the Terms and Conditions of Use and Privacy Policy, then enter your phone number and tap the arrow.
3. Enter the verification code you received via text message.
Note:
- On some devices, the verification code is entered automatically. In this case, please skip to step 4.
- If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me.
4. Tap No, create a new account.
5. Enter a name, set a profile photo, and tap the arrow.
6. Create a password and tap the arrow.
7. Choose whether to add friends from your device's contacts, then tap the arrow.

If you see someone else's name after verifying your phone number, see this Help article.

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[Notice] End of support for new account sign-ups using Facebook (Android) toggle
New LINE accounts can no longer be created by verifying a Facebook account as of March 31, 2020.

The only way to create a new LINE account is by verifying your phone number (via text message).

You can still use a linked Facebook account as a verification method when transferring your LINE account.

When transferring your account to a new device, please keep your old device on hand because you will need the verification code sent to it. To ensure your account is transferred safely, you must register your phone number, password, and email address beforehand.

For details, see this Help article.

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Account transfer issues

Issues with transferring your account toggle
If your account is not successfully transferred, your friends, groups, and other data will be deleted.
Note: For more information about your friends and groups disappearing after transferring your account, see this Help article.

Even if your account data is lost, we may be able to transfer your purchased stickers and some other types of paid items if you contact us. To do so, please create a LINE account and send an inquiry from the following link:


The following can be transferred:
• The right to use your LINE stickers and themes (including those received as gifts)
• Your item purchase history and Coin balance
Note: Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).
• Your Credit balance purchased from LINE STORE

Note: Any account data that is not mentioned above (including your friends, chat history, and groups) cannot be transferred.

If you lost LINE Game items or data, please send an inquiry from within the relevant game app.

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My account was restricted when I tried requesting an account transfer code toggle
An error message will appear if you repeatedly request an account transfer code in a short amount of time.

If the message "You have been temporarily restricted from requesting account transfer codes because you repeatedly requested them. Please try again later." appears when requesting a code, try again after 24 hours has passed.

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My friends and groups disappeared when I tried to transfer my account toggle
If your friends and groups disappear after transferring your account, it means that you did one of the following:
• Created a new account
• Transferred a different account by mistake

In either of the above cases, the account that you had been using before will become inaccessible, and your data (including your friends and groups) will be deleted and cannot be restored.  
Note: The same phone number and Facebook account cannot be registered to multiple LINE accounts. Registering a phone number to a different LINE account will make the account that the phone number was registered to before inaccessible.

Even if your old account data is lost, you can still continue using your purchased items, LINE Pay balance, LINE POINTS, and other billing information. For the steps to redownload your purchased items, see this Help article.

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I haven't received my password setup code toggle
Your password setup code will be sent in a chat message to the LINE account you're trying to transfer. Please start LINE on your previous device and check the password setup code in the message you received.
Note: If you're using the LINE account you want to transfer on LINE for PC or iPad in addition to your smartphone, you can also check for the chat message there.

If you can't confirm the password setup code, there will be no way to transfer your LINE account. In this case, please sign up for a new account.

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The "How to finish transferring your account" screen appeared toggle
The way you can continue transferring your account depends on your situation.

If you can still use LINE on the smartphone you were using before changing devices, use either of the methods below. • Turn on the Allow account transfer setting on your old smartphone:
1. On your old smartphone, turn ON the Allow account transfer setting.
Note: For details, see this Help article.
2. Tap Continue on the "How to finish transferring your account" screen that appears on your new smartphone.

• Use your old smartphone to verify your account transfer:
1. Tap Get account transfer code on the “How to finish transferring your account” screen.
2. Check the account transfer code that's sent to your old smartphone from the LINE official account.
3. Enter the account transfer code on your new smartphone.
4. Tap OK.

If you're using LINE for PC, follow the steps below. 1. Tap Get account transfer code on the “How to finish transferring your account” screen.
2. Check the account transfer code that's sent to you on LINE for PC from the LINE official account.
3. Enter the account transfer code on your new smartphone.
4. Tap OK.

If you can't use LINE on your old smartphone or LINE for PC, contact us via the Inquiry Form.

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I’m not receiving the account transfer code toggle
The account transfer code is sent to your old smartphone in a LINE chat message. You can also confirm this chat message on LINE for PC.

If you’re unable to receive the account transfer code, please contact us via the Inquiry Form.

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I get an error when I enter my email address or password toggle
Please make sure that:
• Your password doesn't include any unnecessary spaces.
• You entered only half-width characters.
• You didn't accidentally enter a similar looking character.
For example:
- 1 (one), I (capital 'i'), and l (lower-case 'L')
- 0 (zero), o (alphabet 'O')
- 9 (nine), q (lower-case 'Q')
• You entered the password correctly.

If you've checked everything above but still see an error message, please try resetting your password and then entering it again.
Note: You will not be able to reset your password if you didn't register an email address to your LINE account.

For the steps to reset your password when transferring your account, please see this Help article.

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I get an error when I try to transfer my account toggle
Please see the instructions below the relevant error message that appears when you try transferring your account.

• Unable to sign up.
• An unknown error occurred. Please try again later.
• Verification is temporarily blocked. Please try again later.
Try again one to two days after the error occurs.

• Invalid password.
• We couldn't find any accounts registered to the email address you entered.
• Please enter a valid email address.
• Invalid email address or password.
Please refer to this Help article for details.

• Invalid phone number.
Please refer to this Help article for details.

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I got an error when I tried to transfer my account by selecting Log in with Facebook toggle
If you select Log in with Facebook and you see the error message "Failed to connect with external services. Please try again later," it's possible that the Facebook account you tried to log in with was different from the one registered to your LINE account. Please try logging in again after checking your Facebook account registered to LINE.

If you see this error message even though you didn't enter your Facebook login information, log out of your Facebook account from your device's web browser and the Facebook app, then try logging in with Facebook again.

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I got an invalid phone number error toggle

If the error "Invalid phone number" appears, please wait 24-48 hours from the last time the error appeared before trying again.

 

For the steps to change your registered phone number on LINE to a number from a different country, see this Help article.

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About account transfer

Transferring your account with an easy transfer QR code toggle
You can transfer your LINE account to a new device in a snap using an easy transfer QR code.

To transfer your account with an easy transfer QR code, you need to:
• Still be able to log in to your LINE account and have both your previous device and the new device you want to transfer the account to.
• Be using LINE version 12.10.0 or later. You can update the LINE app here.
• Have a network connection.

Restoring your chat history
If you're transferring your account to a device with the same OS as before (Android to Android/iPhone to iPhone), your chat history from the last 14 days will automatically be transferred with your account when you use an easy transfer QR code.

To transfer more than the last 14 days of chat history, refer to this Help article and back up your chat history before transferring your account.

If you're transferring your account to a device with a different OS (Android to iPhone/iPhone to Android), only your chat history from the last 14 days will automatically be transferred with your account when you use an easy transfer QR code.

To transfer your account with an easy transfer QR code:
1. Open LINE on your new device and tap Log in.
2. Tap Log in with QR code > Scan QR code.
Note: If you're asked to allow photo or video access, you need to do so to proceed.
3. Open LINE on your old device and tap Settings > Easy transfer QR code under Backup and transfer.
4. Scan the QR code on your previous device with your new device.
5. On the "Did you just scan this QR code?" pop-up, put a check next to Yes, I scanned the QR code myself and tap Continue.
Note: You may need to verify your identity on your previous device if you had a passcode or unlock method set.
6. On your new device, tap Log in on the Log in as [your profile name] screen.
7. If you backed up your chat history and your new device is using the same OS as before, choose whether or not to restore your chat history.
Note: If your new device is running a different OS than your old one, tap Skip for now.
8. Make sure you're logged in to LINE on your new device. (Once your data has finished syncing, you will automatically be logged out of LINE on your old device.)
9. If your phone number has changed, update your registered phone number.

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Transferring your LINE account toggle
If you change devices, you can keep using your existing LINE account by transferring it to your new device.

To transfer your account, you need to meet one of the following requirements.

• You can still use your previous device and log in to your LINE account.
• Your LINE account is registered with a phone number, email address, and password.
• A Facebook account is linked to your LINE account.

Make sure that you meet one of the requirements above before trying to transfer your account. 

For information on how to check/change your information and link your LINE account with Facebook, see the Help articles below.



There are three ways to transfer your LINE account. For details, see the Help articles below.

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Data that can be transferred toggle
See below for details about what data is carried over when you transfer your LINE account to a new device.

Data that can be transferred to a device with the same OS as before (Android to Android/iPhone to iPhone):
• Friends and groups
• Profile information
• Notes and albums
• LINE VOOM
• Stickers, themes, and emoji
• Content saved in Keep (excluding content in your Keep Memo chat)
• Data registered to apps and services linked to your LINE account
• LINE Pay and LINE Point balances
• Coins and other in-app currencies (e.g. Gems and other LINE Game currencies, Manga Coins, Fortune Coins)
• Chat history
Note: To transfer your chat history, you need to back it up in advance. You can also transfer your chat history with an easy transfer QR code.

Data that can be transferred to a device with a different OS from before (Android to iPhone/iPhone to Android):
• Friends and groups
• Profile information
• Notes and albums
• LINE VOOM
• Stickers, themes, and emoji
• Content saved in Keep (excluding content in your Keep Memo chat)
• LINE Pay and LINE Point balances
• Chat history
Note: You can only transfer your chat history if you use an easy transfer QR code.

If your friends, groups, or any other information disappeared after transferring your account, it may be due to one of the reasons described in this Help article.

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Transferring your account with Facebook toggle
To transfer your LINE account with Facebook, follow the steps below.
Note: You need to have a Facebook account linked beforehand. 

1. Open LINE on your new device and tap Log in.
2. Tap Continue with Facebook and log in to your Facebook account.
3. Tap Continue on the message saying "You previously logged in to LINE with Facebook."
4. When the message saying "Another device is already using this account" appears, tap Delete & continue.
5. Choose whether to restore your chat history, then tap Continue.
Note: You will no longer be able to use LINE on your previous device. If you want to restore your chats, be sure to back them up on your previous device before transferring your account.
6. Choose whether to add friends from your device's contacts, then tap the arrow.
7. If your phone number has changed, update your registered phone number.

Note:
- For information about transferring your chat history, see this Help article.
- If you can't continue verifying your account even after checking the Help article about the "How to finish transferring your account" screen, contact us here.

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Transferring your LINE account when you can't receive text messages toggle
If you can't receive text messages or phone calls (e.g. because you're using a data-only plan or a SIM card provided by a carrier other than LINE Mobile, or you don't have a contracted phone number), you can transfer your LINE account using one of the methods below.

Transfer your account with an easy transfer QR code
To use an easy transfer QR code, you need to be able to log in to your LINE account and have both your previous device and the new device you want to transfer the account to.

Using this method will transfer the last 14 days of your chat history, even if you don't back up your chats in advance.
Note: 
- To transfer more than the last 14 days of your chat history, you need to back up your chat history in advance and transfer your account to a device with the same OS as before (Android to Android/iPhone to iPhone).
- If you can no longer use your old device, there will be no way to transfer your chat history to a device with a different OS.

Transfer your account with Facebook
You can transfer your account with Facebook by following the steps below.

1. Make sure you've linked your Facebook account to LINE on your old device.
2. Back up your chat history on your old device.
3. Open LINE on your new device and transfer your account with Facebook.

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Transferring your LINE account with a phone number toggle
Before transferring your LINE account with your phone number, be sure to:
Back up your chat history.
Note: Chat history cannot be backed up with Android LINE Lite accounts.

When you're all ready, transfer your LINE account by following the steps below: 
1. On your new device, open LINE and tap Log in.
2. Tap Log in with phone number.
3. Select your country, enter your phone number, and tap the arrow.
4. Enter the six-digit verification code that's sent to you via text message.
Note: The code may be entered automatically on some devices.
5. Tap Yes, that's my account.
6. Enter your password and tap the arrow.
7. Choose whether to restore your chat history, then tap Continue.
Note: You will no longer be able to use LINE on your previous device. If you want to restore your chats, be sure to back them up on your old device before transferring your account.
8. Choose whether to add friends from your device's contacts, then tap the arrow.

If your phone number will change when you transfer your LINE account, see this Help article.

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Transferring your LINE account with a different phone number toggle
Before you transfer your LINE account with a phone number that's different from the number currently registered, be sure to:
Turn ON the Allow account transfer setting.

When you're all ready, transfer your LINE account by following the steps below: 
1. On your new device, open LINE and tap Log in.
2. Tap Log in with phone number.
3. Select your country, enter your phone number, and tap the arrow.
4. Enter the six-digit verification code that's sent to you via text message.
Note:
-
 The code may be entered automatically on some devices.
- If you see a message that says "Welcome back, XXXX!" after verifying your phone number, tap No, that's not me.
5. On the "Do you already have an account?" screen, tap Yes, transfer my account.
6. Select a login method.
7. Enter the phone number or email address registered to your account, then tap the arrow.
8. Enter your password and tap the arrow.
9. Confirm the LINE account that is displayed and tap Log in.
10. Choose whether to restore your chat history, then tap Continue.
Note: You will no longer be able to use LINE on your previous device. If you want to restore your chats, be sure to back them up on your old device before transferring your account.
11. Choose whether to add friends from your device's contacts, then tap the arrow.

If you see someone else's name after verifying your phone number, see this Help article.

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Transferring your account if your phone number has changed toggle
Please see the information below for your situation.

If you can still use LINE on your previous device:
Change your registered phone number and transfer your account.
Note: You'll need to enter your password to transfer your LINE account, so be sure to check it beforehand.

For more information, please see the following Help articles:

If you don't have your previous device and didn't set a password for your LINE account:
In order to transfer your account, you need to have a password set in advance. If you didn't set a password, you will not be able to transfer your LINE account. In this case, please create a new account.

For more information about creating a new LINE account, please see this Help article.

If you don't have your previous device but set a password for your LINE account:
You may be able to transfer your account by referring to this Help article.

If you forgot your password:
You can reset it as long as you registered an email address to your LINE account beforehand. For more information on resetting your password, please see this Help article.

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Turning on the Allow account transfer setting toggle
Be sure to turn on the Allow account transfer setting in the app before:
• Transferring your LINE account with a phone number that's different from the one registered to your account.
• Transferring your LINE account by logging in with Facebook.

To turn on the Allow account transfer setting:
1. From the Home tab, tap Settings > Account transfer.
2. Turn Allow Account Transfer ON.

You need to transfer your account within 36 hours of turning this setting on. If you don't have enough time, turn the setting off and then back on to reset the timer to 36 hours.

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LINE usage environment

Can I create another LINE account with the information registered to my current account? toggle
A phone number, email address, or Facebook account cannot be registered to more than one LINE account at the same time. When you register the same information to a new account, it is removed from the account it was previously used with.

A LINE account needs to be registered with a phone number or Facebook account at all times. If an account is no longer linked with either of these after information has been removed, it will become inaccessible.
Note: When an account becomes inaccessible, its friends, chats, and other data is deleted and cannot be recovered.

Take care not to use the same information registered to an account you're currently using if you make an account on another device. If you want to create multiple LINE accounts, you need to register them with different information and use them on separate devices.
Note: Only one LINE account is meant to be used per device.

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Is LINE completely free? toggle
All of LINE's basic features can be used for free.
Note: Some items, such as Coins and Stickers, must be purchased to use in LINE.

Please understand that you will need to pay for any data usage fees that you may be charged depending on the data plan you have with your mobile phone carrier. You may be charged every time you connect to the service if you are paying for only the amount of data you use. For this reason, we recommend signing up for a flat-rate data plan if you don't already have one.

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Can I use LINE overseas? toggle
All of LINE's features can be used for free, even when you're overseas. 

Also, there are no fees for using LINE with someone who lives in another country.

Please understand, however, that you will need to pay for any data usage fees incurred, even when using the app overseas. These fees will depend on the data plan you have with your mobile service provider, but international data usage fees may differ from your regular plan, so make sure to check your mobile contract or inquire with your mobile service provider for details.

If you want to keep using your current LINE account with a phone number from a different country, see this Help article.

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Checking your version of LINE toggle
To check which version of LINE you're using: 
1. Tap the Home tab > Settings.
2. Tap About LINE.
3. Check the Current version.

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Recommended system specifications for LINE toggle
Smartphones • iOS: 14.0 or later
• Android: 7.0 or later

PCs • Windows 10 or later
• Mac OS X 10.14 or later
• Chrome browser version 42 or later
Note: You cannot sign up for a new account with LINE for PC.

iPads • iPadOS 14.0 or later

Smartwatches • Apple Watch: watchOS 7 or later
• Wear OS by Google (formerly Android Wear): LINE 12.3.0 or later; Android 7 or later; Wear OS 3.0 or later
Note: You cannot sign up for a new account on a smartwatch.

Although not recommended, you can use the following versions of LINE on older OSes.
Note: Some features cannot be used on older OSes.

iOS • iOS 13.0 to 13.7: Up to LINE 12.4.0
• iOS 12.0 to 12.5.5: Up to LINE 11.17.0
• iOS 11.0 to 11.4.1: Up to LINE 10.17.0
• iOS 10.0 to 10.3.4: Up to LINE 9.16.1
Note: You cannot use the app with iOS 9.3.6 or earlier.

Android • Android OS 6.0 to 6.0.1: Up to LINE 11.15.0
• Android OS 5.0 to 5.1.1: Up to LINE 11.5.0
Note:
- You cannot use LINE with Android OS 4.4.4 or earlier.
- Even if you're using Android OS 7.0 or later, you may not be able to install LINE from the app store offered by your device manufacturer or mobile service provider in some cases.

PC • Windows 7 and 8: Up to LINE 6.7.0

LINE is not supported on the following devices:
• iPod touch
• WALKMAN
• SmartTV BOX
• Fire OS devices such as Kindle
• PHS devices
• Simulators/emulators (virtual environments)
• Android tablets
• Devices with a custom OS

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When will you add support for devices that are currently not supported? toggle
We are unable to provide information regarding which devices are planned to be supported in the future, or when support may be offered.

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Using the same account on more than one device toggle
With the smartphone version of LINE, the same account cannot be used on multiple devices. Only one phone number or email address can be used to verify one account per device. If you register the same phone number on a different device, the account on your previous device will automatically be deleted and you will no longer be able to use it.

You can use the same account on the PC and iPad versions of LINE by logging in with the same email address.


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Changing the LINE app language setting toggle
To change the LINE app language setting: 
1. From the Home tab, tap Settings > Language.
2. Tap the language you want to use then Save.

All displays in the LINE app will prioritize the language you selected.
Note: Changing the LINE app language will not affect your device's language settings.

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A pop-up for updating LINE appears and I can't verify my account toggle
You cannot sign up for a new LINE account or log in with LINE version 9.1.1 and earlier from November 5, 2019.
Note: For more information, see this Help article.

A pop-up message saying "Please update LINE to the latest version and try again" will appear if you try to log in to your account or create a new one with LINE version 9.1.1 or earlier.

Update LINE to the latest version to sign up for a new account or keep logging in to an existing one.

If you can't update LINE from the link above, it's possible your device is running an older version of Android OS. You may be able to update LINE to the latest version after updating Android OS.
Note: For assistance with updating Android OS, please contact your device manufacturer or mobile service provider.

If you can't update Android OS, please consider changing devices.

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If you've been using the LINE app with HUAWEI AppGallery toggle
The LINE app will no longer be available to update or download on HUAWEI AppGallery from April 7, 2022.

If you want to update or install the LINE app, download the latest APK file here.
Note: Devices using HUAWEI AppGallery do not support Google Mobile Services (GMS), so you will not be able to use push notifications and some other features, even if you install the APK file from the link above.

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Information used by LINE

About the "Regarding Usage of Your Information" consent screen toggle
We're asking users to agree to updates regarding the usage of their personal information and our Privacy Policy. These updates will help improve the level of service provided to LINE users.

For more information on the changes to both our Privacy Policy and the usage of your information, please refer to the following links:


We'll keep doing everything we can to provide the most convenient and secure experience possible with LINE, and will continue making improvements based on user feedback.

We appreciate your understanding and cooperation.

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About the URL access information collected via the LINE app toggle
URL access information is collected only from users who have agreed to provide LINE chat usage data

When collecting URL access information, we take the following measures to protect users' privacy:

• Only the domain name and the hashed variable part of the URL (path and parameters) is collected.
• Collected data is not linked to a user identifier.

It is very difficult to obtain an original URL from its hash, so we calculate our access ranking by hashing the URLs of widely used public sites and comparing the resulting hashes with the URL hashes we collected. We then calculate the number of site visits only for the sites with matching hashes.

We do not try to convert hashed URLs to the original URLs in any way.

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The "External app access" setting toggle
When your friends on LINE use external apps (e.g. apps offered by companies other than LINE), those apps ask LINE whether it can access your profile information. The External app access setting lets you allow or deny such access.
Note: Your profile information includes your LINE display name, profile photo, status message, and uniquely assigned internal identifier (a unique number that LINE gives each user).

If you enable this setting, external apps will be able to access your LINE profile information, which is used in the friend requests and display of names in rankings for those apps.

For your reference, LINE Games and other LINE services can access your profile information regardless of your External app access setting.

Please see here for more information about our privacy policy. 

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What new personal information will LINE acquire? toggle
The following information will be acquired.

Information about chats between friends
This includes which friends were in the chat room, the date and time of sent/received messages, "Read" marks, data formats used, and information on the use of features (such as the use of the "unsend" feature and accessed URLs).

Please be assured that the content of your chat messages (including images and videos) and calls will NOT be used.

Chats with official accounts
This means communication in chat rooms, including chat content (text messages, images, and videos). However, the content of chats with accounts used for industries which are deemed by LINE as having a high possibility of containing sensitive information (personal information or other information of a private nature) will be exempt. This includes industries such as financial and political institutions, state institutions, and hospitals.

LINE VOOM
This includes the content, date, and time of posts, data formats used, stickers posted in comments, time viewed, and number of times viewed. However, LINE VOOM posts set to “Only me” will be excluded.

Use of the app, including LINE's in-app browser, save feature, and sharing
If the features for saving and sharing data are used, information including the data formats and when the data was viewed will be acquired.

Website browsing information
This includes information pertaining to URLs you have viewed and the source information of the URLs accessed via the LINE app.

We aim to use the above mentioned information to bring all of our users an even better experience when using LINE’s services. For more information, see here.

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Changing your consent settings for providing data toggle
To change your consent settings:
1. On the Home tab, tap Settings > Privacy.
2. Tap Provide usage data > turn Chat information ON.
3. Tap Agree or Decline on the "Regarding Usage of Your Information" screen.

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What will my information be used for? toggle
Agreeing to the updated policies regarding the use of your information will allow LINE to offer further service improvements for all users. We appreciate your cooperation in agreeing to these changes.

When you agree to share your information, we can make improvements to our services in the following ways:

Prevent abuse and other fraudulent use of LINE services and features
This includes improving countermeasures against harmful activity such as harassment, spam, and account theft.

Improve services through continued research and development
This includes improving our AI services and creating more user-friendly screen layouts and designs.

Display more personalized content
By consenting to sharing your data, you can see content and ads that you're personally interested in.

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Changing the "External app access" setting toggle
To change the External app access setting:
1. On the Home tab, tap Settings > Privacy.
2. Tap External app access.

Depending on which option you choose, the following settings will apply.

• Always allowed
Access to your profile information is always allowed to external apps.

• Only for people on your friend list
Access to your profile information is only allowed to external apps used by your friends on LINE.

• Never allowed
Access to your profile information is never allowed.

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About personalized ads toggle
LINE uses cookies to obtain your web browsing history and deliver personalized ads based on your interests.

Personalized ads are also delivered using ad tracking and your LINE internal identifier. See this page for details. (Not available in Japanese.)

If you don't want to see personalized ads:
1. Tap the Home tab > Settings.
2. Tap Privacy > Ad settings.
3. Turn OFF Use web tracking to personalize my ads and Use my LINE internal identifier to personalize my ads.

Note: 
- The “Use my LINE internal identifier to personalize my ads” setting appears in LINE version 10.18.0 and later.
- You can configure ad tracking in your device settings. For more information, see the official page for iOS or Android.

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Do I have to agree to the Revisions to the LINE Corporation Privacy Policy? toggle
The LINE Privacy Policy has been revised in accordance with the amended Japanese Act on the Protection of Personal Information, which is scheduled to go into effect in April 2022.

To continue using LINE in the future, you will need to agree to the Revisions to the LINE Corporation Privacy Policy.

A notice about these revisions will be displayed in the LINE app. Even if you choose not to agree, this notice will appear again after a certain amount of time. If you don't agree to the revised Privacy Policy, you'll see this notice every time you start LINE from March 28.

For details about what revisions were made, please see this page.

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Unauthorized account login

Account stolen toggle

If your LINE account was stolen by someone logging in without your authorization, please contact us with the details using the Inquiry Form. We will delete the account to prevent any further unauthorized use. 

 

If you had any items, we can restore them after confirming they were on your old account. 

 

The following can be restored:

• The right to use your paid items, such as LINE stickers and themes (including those received as gifts)
• Your purchase history and Coin balance
• Your Credit purchased on LINE STORE

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How to protect your account from unauthorized logins toggle
There have been many cases where unauthorized third parties have logged in to internet services using email addresses and passwords leaked from other services. Please note that no information registered to LINE, such as phone numbers, email addresses, and passwords, have been compromised.

If you are using the same email address and password for LINE as another service, we strongly recommend changing your password.


Reported cases of unauthorized logins
The following types of messages are often sent by a third party when an account is stolen. If you receive messages asking you to do any of the following from a friend, it is possible their account may have been stolen:

• Help me buy prepaid cards
• Help me buy iTunes cards
• I’m in trouble and need you to transfer money to my bank account

As they may change the content of their messages at any time, you should also suspect if your friend’s account has been stolen in the following cases:

• The messages don't sound like the way your friend talks
• A friend whom you have not spoken to for a long time suddenly asks you for money
• The friend's language is unnatural

Your friend’s account was stolen
If you suspect that your friend’s account may have been stolen, please contact them outside of LINE (in person, by text, by phone, or on a social network) to let them know.

Your account was stolen
If you are suddenly unable to access your account even though you did not make any changes to it, or if your friend contacts you to let you know that your account has been stolen, please see the following article:

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