Creating/transferring a LINE account
Verification issues
Verifying your account
When transferring your account to a new device, please keep your old device on hand because you will need the verification code sent to it. To ensure your account is transferred safely, you must register your phone number, password, and email address beforehand.
For details, see this Help article.
Account transfer issues
If you can still use LINE on the smartphone you were using before changing devices, use either of the methods below.
• Turn on the Allow account transfer setting on your old smartphone:1. On your old smartphone, turn ON the Allow account transfer setting.
Note: For details, see this Help article.
2. Tap Continue on the "How to finish transferring your account" screen that appears on your new smartphone.
• Use your old smartphone to verify your account transfer:
1. Tap Get account transfer code on the “How to finish transferring your account” screen.
2. Check the account transfer code that's sent to your old smartphone from the LINE official account.
3. Enter the account transfer code on your new smartphone.
4. Tap OK.
If you're using LINE for PC, follow the steps below.
1. Tap Get account transfer code on the “How to finish transferring your account” screen.2. Check the account transfer code that's sent to you on LINE for PC from the LINE official account.
3. Enter the account transfer code on your new smartphone.
4. Tap OK.
If the error "Invalid phone number" appears, please wait 24-48 hours from the last time the error appeared before trying again.
For the steps to change your registered phone number on LINE to a number from a different country, see this Help article.
About account transfer
Note: You need to have a Facebook account linked beforehand.
Note: Chat history cannot be backed up with Android LINE Lite accounts.
• Turn ON the Allow account transfer setting.
Note:
- The code may be entered automatically on some devices.
LINE usage environment
Smartphones
• iOS: 14.0 or later• Android: 7.0 or later
PCs
• Windows 10 or later• Mac OS X 10.14 or later
• Chrome browser version 42 or later
Note: You cannot sign up for a new account with LINE for PC.
iPads
• iPadOS 14.0 or laterSmartwatches
• Apple Watch: watchOS 7 or later• Wear OS by Google (formerly Android Wear): LINE 12.3.0 or later; Android 7 or later; Wear OS 3.0 or later
Note: You cannot sign up for a new account on a smartwatch.
iOS
• iOS 13.0 to 13.7: Up to LINE 12.4.0• iOS 12.0 to 12.5.5: Up to LINE 11.17.0
• iOS 11.0 to 11.4.1: Up to LINE 10.17.0
• iOS 10.0 to 10.3.4: Up to LINE 9.16.1
Note: You cannot use the app with iOS 9.3.6 or earlier.
Android
• Android OS 6.0 to 6.0.1: Up to LINE 11.15.0• Android OS 5.0 to 5.1.1: Up to LINE 11.5.0
Note:
- You cannot use LINE with Android OS 4.4.4 or earlier.
- Even if you're using Android OS 7.0 or later, you may not be able to install LINE from the app store offered by your device manufacturer or mobile service provider in some cases.
PC
• Windows 7 and 8: Up to LINE 6.7.0Information used by LINE
Unauthorized account login
If your LINE account was stolen by someone logging in without your authorization, please contact us with the details using the Inquiry Form. We will delete the account to prevent any further unauthorized use.
If you had any items, we can restore them after confirming they were on your old account.
The following can be restored:
• The right to use your paid items, such as LINE stickers and themes (including those received as gifts)
• Your purchase history and Coin balance
• Your Credit purchased on LINE STORE