LINE

Chats/Calls/Notifications

Chat basics

Chat issues

Problems sending or receiving messages toggle
If you are having problems sending or receiving messages, please try the following steps.

1. Update your LINE app from the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the list of chats, then open the chat you are having problems with again.

Please note that sometimes it may take a while for a chat message to show up after you receive the notification.

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My chat messages disappeared toggle
Your chat messages are saved in the LINE app on your device. For this reason, you cannot restore missing chat messages if:
• You deleted the chat they were in.
• Your device has changed (e.g. because you had it repaired or switched to a new device).
• You deleted (or uninstalled) the LINE app.

However, you can restore your chat messages if you backed them up beforehand.

If you backed up your messages, you can restore them even if they were deleted from a chat. To do so, uninstall and then reinstall the LINE app.
Note: When you uninstall the app, all of your chat messages are deleted from your device.

You cannot restore chat messages that weren’t successfully backed up, or that weren’t backed up at all.

We strongly recommend regularly backing up your important chats. For information about backing up and restoring your chat history, see this Help article.

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App crashes toggle
If the app crashes when you are in a chat, there may not be enough memory on your device. Please try the troubleshooting tips listed below.

• Close all running apps.
• Restart the LINE app.
• Restart your device.
• Ensure that you have more than 2 GB of free space on your device.
• Clear the LINE app's cache. (See here for information on how to do so.)

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Problems with images, videos, and audio messages toggle
It may take some times to send, receive, and display images, videos, and audio messages. Images are only stored on our servers for a certain period of time, after which they can no longer be received. We are unable to provide details about how long images are stored.

By tapping the thumbnail received in a chat, you can save the image in your LINE app. To save it in the default gallery app on your device, please tap Save after opening the image.

Images saved in the LINE app will become unavailable if you delete the app's cache using a cache clearing app.

For problems with images, videos, and audio messages, please try the following.

1. Close all running apps.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update
4. Update your OS.
5. Delete any unneeded apps and data on your device.

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I'm having issues with group chats toggle

If you're having issues with creating, inviting friends to, or leaving a group chat, please search this Help article. If your issue is with a group's notes or albums, please see this Help article.

 

If you're experiencing another issue with group chats, please try the following trouble shooting tips:

 

• Update the LINE app here.

• Restart your device.

• Go back to your chat list and reopen the chat room you're having issues with. 

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Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

 

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

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I received a chat message saying "Start chatting with your new friend now!" toggle
With LINE, chat rooms are automatically created for recently added friends. "Start chatting with your new friend now!" is always the first message in these chats.

Also, if you or your friend turn the "Allow others to add me" setting ON, your chat room may be recreated and appear at the top of your chat list.

If a chat with a friend you haven't messaged recently appears at the top of your chats, it may be because that friend turned their "Allow others to add me" setting ON.

Rest assured that this message does not mean an account is being impersonated or has been stolen.

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How chats work/Using chats

Taking screenshots of chats toggle
To take a screenshot of a chat:  
1. Tap and hold the first chat message you want to include in the screenshot.
2. Tap Capture.
3. Tap the last message you want to appear in the screenshot.
Note: If you want to hide the display names and profile photos of your friends in the chat, tap Hide info.
4. Tap Capture.

After taking a screenshot, you can edit it with the doodle feature and save it to your device.

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About Unread messages below toggle
"Unread messages below" is a bookmark-like feature that appears in chats with one or more unread messages. It shows where your Read messages end and your Unread messages begin.
Note: "Unread messages below" does not appear in chats with LINE official accounts.

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Sending content other than text in chats toggle
In addition to text messages, you can send photos, videos, voice messages, your location, and even money (via LINE Pay) in LINE chats.
Note: Up to 50 photos/videos can be sent at once.

To send photos/videos:
1. Tap the Chats tab > the name of the chat you want to send content in.
2. Tap the photo icon next to the text box.
3. Choose the photos/videos you want to send and tap the paper airplane icon to send them.
Note:
- Tapping the icon at the bottom right of the photo/video selection screen lets you browse all of your photos/videos.
- The number of photos/videos you've selected appears at the bottom of the screen. Tapping this number lets you confirm and reorder them.

To send content other than photos/videos:
1. Tap the Chats tab > the name of the chat you want to send content in.
2. Tap "+" next to the text box.
3. Tap and send the content of your choice.

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Marking all unread messages as read toggle
Please follow the steps below to mark all unread messages in a chat room as read.

To mark a specific chat as read:
1. Tap Chats.
2. Tap and hold the chat in which you want to mark all unread messages as read.
3. Tap Mark as read.

To mark all chats as read:
1. Tap Chats.
2. Tap the options icon at the top right > Mark all as read.
3. Tap Mark as read.

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About voice messages toggle
The voice message feature lets you record, send, and receive audio messages.

To send a voice message
1. Tap the Chats tab.
2. Tap the name of a friend or group.
3. Tap the microphone icon on the right side of the text box.
4. Record your message while holding the microphone icon.
5. When you've finished recording, remove your finger from the microphone icon to send your message.
Note:
- If you're asked to allow voice recording or microphone access, give the relevant permission or turn your microphone ON from your settings.
- If the Search in chats setting for LINE Labs is turned on, you can use voice messages by tapping "+" at the bottom of the chat.

To play a voice message you received
Tap the play icon inside of the voice message you received to begin playing it.
Note: You can change the playback position by swiping inside of the voice message bubble.

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Sending your location via Chat toggle
To send your location via Chat:
1. Tap "+" next to the message input box, then tap Location.
2. Select your location and tap Share location.

If you can't find the location you want to send, you can search for its name or address in the search field on the location selection screen.

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Editing photos and videos before you send them toggle
To edit a photo or video before sending it: 
1. Tap the photo icon next to the text box.
2. Tap the photo or video you want to edit.
3. Edit the photo or video any way you like and tap the paper airplane icon to send it.

You can use the following tools on the editing screen.

Filters (the three-ringed icon)
Choose from a variety of filters to alter the mood of your photos and videos.

Crop (the square icon)
For photos, tap the crop icon to trim them and focus on a certain area. For videos, tap the scissors icon to trim the part of the video you want to send.

Doodle (the pen icon)
Draw with pens of various colors and thicknesses or add shapes.

Pixelate & blur (the pixelate icon)
You can pixelate or blur photos by tapping the relevant icons.

Text (the "T" icon)
Add text to photos and videos in the color and style of your choice.

Stickers (the sticker icon)
Add emoji, the current date and time, your location, and stickers to your photos and videos.
Note: You can use the stickers listed below.
• Creators' stickers
• Some LINE official stickers

Avatars (the Avatar icon)
Add Avatars to photos and videos. You can use your own Avatars or ones that were shared by friends. For more information about Avatars, see this Help article.
Note: Avatars are not supported on Android-x86 or Android OS versions earlier than OS 6.

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Sharing messages, photos, and videos in chat rooms with friends toggle
To share messages, photos, or videos to friends or groups:
1. Tap the chat room with the message, photo, or video you want to share.
2. Tap and hold the message, photo, or video, then tap Share > Share.
Note: You can send multiple contents at the same time.
3. Select a recipient and tap Share, or choose an option at the bottom of the share screen.

You can send a message together with the content if you're sharing it with a friend or group. Just enter your message in the text box, then tap Share.

You can also share a single photo/video that was sent in a chat (or a group of multiple photos that were sent together) by tapping the Share with icon next to it.

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Chatting while making video calls or playing videos toggle
To chat while watching a video (for Android OS version 8.0 and later):
1. Tap a video that was shared in a chat.
2. Tap the square icon at the top right of the screen.
Note:
- The first time you use this feature, you'll need to turn on Allow permission.
- This feature does not support YouTube videos shared in chats.

To chat during a video call:
1. At the top of a chat, tap the call icon > Video call.
2. Tap the back icon on your device.

Move the floating window wherever you like, and tap the enlarge icon to make it full-screen again.

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Replying to specific chat messages toggle
To reply to a specific chat message: 
1. Tap and hold or swipe left on the message you want to reply to.
Note: If you tap and hold the message, tap Reply.
2. Enter text/emoji or choose a sticker, then send your message.
Note: The steps above can only be used to reply to text, stickers, emoji, photos, or videos.

The Swipe messages to reply feature can be turned ON or OFF on Android devices.

To configure your settings: 
1. Tap the Home tab > Settings > Chats.
2. Turn Swipe messages to reply ON or OFF.

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Taking/editing photos and videos in LINE toggle
With LINE, you can take photos and videos (using filters, effects, and Avatars, if you like) in chats or on LINE VOOM. There are also lots of other convenient features for editing your content. For information about editing photos and videos, see this Help article.

To take, edit, and send photos or videos: 
1. Tap the Chats tab > the name of the chat you want to send content in.
2. Tap the camera icon next to the text box.
3. Tap the round shutter button at the bottom center of the screen.
Note: You can switch between photo, video, Avatar, and Text scan mode by tapping or swiping on your camera screen.
4. Edit the content any way you like and tap the paper airplane icon to send it.

You can use the following tools on the camera screen.

Flash (the lightning bolt icon)
Turn your camera's flash ON or OFF.

Effects (the glitter icon)
Apply a variety of effects, including ones that recognize and move with your face.
Note: You can select from many more effects by tapping the four-ringed icon.

Switch cameras (the rotating circle icon)
Switch between your rear-facing camera (for selfies) and forward-facing camera (for shots of the scene in front of you).

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Checking all of the photos, videos, links, and files shared in a chat toggle
You can check all of the content that has been shared in a chat at once. Just tap the menu icon at the top of the chat screen and select Photos & videos, Links, or Files.

From Photos & videos:
Tapping Select at the top right of the screen lets you choose photos and videos to share or delete. You can also save them to an album, your device, or Keep. It's also possible to save a group of photos in a chat all at once by tapping one of the photos > the save icon at the bottom of the screen.

Swiping left or right on the photo or video you're viewing lets you see other photos or videos in the chat.

You can also jump to the message in which a photo or video was sent by tapping the date at the top of it.

From Links:
Tap a link to go to that website. You can also tap "..." to the right of the link for the Copy link, Share, and Jump to message options.

From Files:
Tap "..." to the right of a file for the Share and Jump to message options.

You can check the content you sent to your Keep Memo chat on Keep.

For more information about Keep Memo, see this help article.

See this Help article for information about opening Keep.

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Reacting to chat messages toggle
To react to a chat message: 
1. Tap and hold the chat message you want to react to.
2. Tap a reaction.

Tap the reactions directly below a message to see the full list of who reacted to it.

To undo your own reaction, tap and hold the chat message you reacted to or tap the yellow face icon, then tap the same reaction again.
Note: You cannot remove your friends' reactions.

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About reactions toggle
You can show how you feel about chat messages using special emoji reactions.

After someone sends a chat message, you can react to it for up to seven days.
Note: This feature is available with the latest version of LINE. You can update the app here.

For information on how to react to chat messages, see this Help article.

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I'm not sure if my chat message was received because it isn't showing up as read toggle
If a chat message you sent doesn't appear as read and nothing else appears by it, it may be due to one of the following reasons.

Your network connection is unstable
With an unstable network connection, it may take some time for a chat to show up as read.

The recipient didn't see the message due to their use of the LINE app
If the person you sent the chat message to changed devices, reinstalled LINE, or accidentally deleted their chat history before checking the chat, they may not have noticed that they received the message. If the read mark still doesn't appear after some time has passed, try sending the message again or asking the person if they received it using a method other than LINE.

If an icon appears next to the chat message you sent, check its status by referring to this Help article.

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Checking a chat message's sent status toggle
If there is an issue with a chat message that you sent, one of the following icons will appear. (Messages that were sent successfully will have no icon or the read mark next to them.) 

Left-pointing arrow icon
This icon may appear if your smartphone's network connection is unstable. Try sending your message in an area with a strong network connection.

Resend icon
If your message couldn't be sent due to a network error, a button to resend it will appear. After letting some time pass, try sending the message again by tapping the resend icon > Resend.

Exclamation point icon
This icon appears next to messages that were sent while an error was occurring with the server for sending/receiving messages. After letting some time pass, try sending the message again by tapping the exclamation point icon > Resend.

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About the chat mention feature toggle
The mention feature lets you address messages to certain people in a group chat. Whenever you mention someone, they'll receive a notification.

To use the mention feature in a chat: 
1. Open a group chat and enter the "@" symbol in the text box.
2. Tap the name of the person you want to mention.
3. Enter and send your message.
Note: To mention more than one person, follow steps 1 and 2 for each person you want to mention.

You can also mention every member in a group by selecting @All.
Note: This feature is available with the latest version of LINE. You can update the app here.

For information on configuring mention notifications, see this Help article.

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Chat history

Automatically backing up chats to Google Drive toggle
If you want to restore your chat history after changing devices, you need to back it up in advance. To automatically back up your chat history to Google Drive, follow the steps below.
Note: For information on manually backing up your chats, see this Help article.

1. From the Home tab, tap Settings > Back up and restore chat history under Backup and transfer.
2. Turn Enable auto-backup ON.
3. Select how often you want to back up your chats.

Your device will start doing auto-backups of your chats at the intervals you set if it meets all of the following conditions:
• It's sufficiently charged.
• It's connected to a Wi-Fi network.
Note: If you don't have access to a Wi-Fi network and can only use cellular data (e.g. 4G, 5G), be sure to turn ON the Use Cellular Data setting.
• It hasn't been used for several hours. 

If an auto-backup fails, you'll receive a chat notification from the LINE official account. For more information about this notification, see this Help article.
Note: If you can't back up your chat history to Google Drive or if you're transferring your account to a new device with a different OS, you can automatically transfer your history from the last 14 days by setting a backup PIN beforehand. See this Help article for details.

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Transferring your chat history (if you still have your old device) toggle
If you still have your old device, you can transfer your most recent chat history to your new device by backing it up.

Transferring your chat history to a new device running the same OS
First, check your old device to make sure that:
• There is enough free space on your device or in Google Drive.
• It's being used in an area with a strong network connection.

To back up your chat history:
1. Tap the Home tab > Settings > Back up and restore chat history under Backup and transfer.
2. Tap Back up now.

If you cannot back up your chat history to Google Drive, you can automatically transfer your history from the last 14 days by setting a backup PIN. See this Help article for details.



Transferring your chat history to a new device running a different OS
If your new device is running a different OS, you will not be able to transfer your chat history, even if you back it up on your old device. However, you can automatically transfer your chat history from the last 14 days if you set a backup PIN. For the steps to do so, see this Help article.


If you've already set a backup PIN, open LINE on your old device and tap the Home tab > Settings > Back up and restore chat history under Backup and transfer > Backup PIN and display your backup PIN.

Depending on whether your new device runs the same OS as your old device, the data that can be transferred will differ. For details, see this Help article.

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About the backup PIN toggle
By registering a backup PIN beforehand, you can automatically transfer your chat history from the last 14 days when you transfer your LINE account, even if you can no longer use your old device due to loss or damage.
Note:
- To transfer your chat history in this way, you need to update LINE to version 12.13.0 or later.
- You can update the LINE app here.

To set a backup PIN:
1. From the Home tab, tap Settings > Back up and restore chat history under Backup and transfer.
2. Tap Back up now or Create backup PIN and back up chat history.
3. Enter your backup PIN.
4. Tap the arrow.

Keep a memo of the backup PIN you set so you don’t forget it, as you'll need it to restore your saved chat history when you transfer your LINE account.

To prevent your backup PIN from being used by someone else without your permission, also make sure that it is difficult to guess.

Here are some tips for setting a hard-to-guess backup PIN:
• Don't use consecutive numbers (e.g. 123456).
• Don't use the same number repetitively (e.g. 111111).
• Don't make the PIN your birthday.

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I entered the wrong backup PIN on my new device toggle
You cannot restore your chat history with your backup PIN if you enter it incorrectly 10 times.

If you don't have any chat history backed up or you no longer have your old device and you enter your backup PIN incorrectly 10 times, there will be no way to transfer your chat history to LINE on your new device.

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I see an error when backing up my chat history toggle
If an error appears when you try to back up your chat history, check to make sure:
• You're connected to Google Drive. (See Google's Help Center page for details.)
• You're logged in to the right Google account.

If you've checked everything above but can't back up your chat history with Google Drive, see this Help article.

Even if you're unable to back up your chat history, you can restore your history from the last 14 days if you set a backup PIN beforehand. For the steps to do so, see this Help article.

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Backing up chats to Google Drive toggle
If you want to restore your chat history after changing devices, you need to back it up in advance.

Before backing up your chats, be sure to:
• Turn Google Drive ON.
• Update LINE to the latest version.

Note: Photos and stickers sent in chats cannot be backed up or restored. If there are photos you'd like to save, consider saving them to Albums or Keep.

There are two methods available for backing up your chats to Google Drive.

Manually back up chats to Google Drive
Use this option to manually back up your chat history whenever you need to. For more information, see this Help article.

Automatically back up chats to Google Drive
Choose how often you want your chats to be automatically backed up. For more information, see this Help article.

You won't be able to back up your chats if you don't have enough free space on your device or Google Drive. Be sure to regularly check how much free space you have and whether your chats were successfully backed up or not. For information about clearing space on Google Drive, see this Google Drive Help page.

If you can't back up your chat history to Google Drive or if you're transferring your account to a new device with a different OS, you can automatically transfer your history from the last 14 days by setting a backup PIN beforehand. See this Help article for details.

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I received a notification saying an auto-backup to Google Drive failed toggle
If an auto-backup fails because you don't have enough free space on Google Drive or your device, one of the following error messages will appear in a notification from the app or on the settings screen.
Note: You will not receive a notification if an auto-backup fails for another reason.

• "Backup failed at XXXX on XXXX. Not enough free space on Google Drive."
• "Backup failed at XXXX on XXXX. Not enough free space on your device."

If you receive a notification like the ones above, or if you find that you cannot do a periodic backup in the LINE app, make sure that you have enough free space on Google Drive and your device, then try again.
Note: For information about clearing space on Google Drive, see this Google Drive Help page.

 We recommend regularly checking the app to make sure your chat history is successfully backed up.

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Copying chat messages toggle
You can copy a chat message using one of the methods below.

To copy an entire chat message:
Tap and hold the chat message you want to copy, then tap Copy.

To copy part of a chat message:
1. Tap and hold the chat message you want to copy, then tap Select and copy.
2. Choose the part of the message you want to copy.
3. Tap Copy.

You can paste the chat message you copied by tapping a message text box, note, or other place to enter text > Paste.

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Searching LINE (for friends, chats, messages, groups, etc.) toggle
To search LINE:
1. Tap the search field at the top of the Home or Chats tab.
2. Enter what you want to search for in the text box.
Note: To get the best search results, enter a keyword that's at least two characters long.

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Backing up and restoring chat histories toggle
If you're an iOS user:
You can use iCloud to back up your chats.

For details on how to back up your chats, see this Help article. For information on how to restore your chats, see this Help article.

If you're an Android user:
You can use Google Drive to back up your chats.

For details on how to back up and restore your chats, see this Help article.

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Backing up and restoring your chat history with Google Drive toggle
You can back up and restore your chat history using Google Drive by following the steps below.
Important:
- Before backing up your chat history, make sure you have enough free space on your device and Google Drive.
- Be sure to try the following steps in an area with a strong network connection.
- The Back up and restore chat history option is only available on devices that can use Google Drive.

To back up your chat history:
1. From the Home tab, tap Settings > Back up and restore chat history under Backup and transfer.
2. Tap Back up now or Back up to Google Drive.
Note: Images and stickers are not backed up with your chat history, so we recommend saving any important images in Albums or Keep.

For details about automatically backing up your chats, see this Help article.

To restore your chat history:
1. From the Home tab, tap Settings > Back up and restore chat history under Backup and transfer.
2. Tap Restore.

If you can't back up your chat history to Google Drive or if you're transferring your account to a new device with a different OS, you can automatically transfer your history from the last 14 days by setting a backup PIN beforehand. See this Help article for details.

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Searching messages in a chat toggle
To search the messages in a chat: 
1. Tap the search icon at the top of the chat screen.
2. Enter what you want to search for in the Messages field.

You can search the messages from a specific date by tapping the calendar icon at the top right of the keyboard.

If you want to search the messages in all of your chats, see this Help article.

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Transferring chat history to a device with a different OS toggle
When you transfer your LINE account to a device with a different OS (e.g. iOS to Android or vice versa), you can only transfer your chat history from the last 14 days.

To transfer your chat history to a device with a different OS you need to have either:
• Your previous device on hand.
• Already set up a backup PIN.

If you have your previous device on hand, see this Help article for the steps to transfer your LINE account.

For information on how to set up a backup PIN beforehand, see this Help article.

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Backing up chats as text files toggle
To back up a chat's history as a text (.txt) file:
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Tap Export chat history and choose how you want to send the file.
Note: You cannot restore your chat history in LINE from a text file backup.

For information on how to restore your chat history when transferring your LINE account or reinstalling the LINE app, see this Help article.

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Deleting your chat history toggle
To delete all of the data from your chats 1. Tap the Home tab > Settings > Chats.
2. Tap Delete data.
3. Tap Delete next to the content you want to delete, or tap Delete all data > Delete.

To delete data from individual chats 1. Go to the Chats tab and tap the relevant chat > the menu icon > Other settings.
2. Tap Delete data.
3. Tap Delete next to the content you want to delete, or tap Delete all chat data and messages > Delete.

You can also see a list of your chats in order of how much data they use (from most to least data) and delete their data from there. To do so, tap the Home tab > Settings > Chats > Delete data > Delete data by chat.

Note: Once data is deleted, it cannot be restored.

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Backing up your chat history toggle
To restore your chat history after transferring your LINE account, you need to back it up beforehand. For the basic ways to back up your chat history, see below.

iOS users:
You can use iCloud to back up your chats. See this Help article for details.

Android users:
You can use Google Drive to back up your chats. See this Help article for details.

Even if you can no longer use your old device (eg. because it was lost or damaged), you can enable your account to automatically transfer your chat history from the last 14 days. For the steps to do so, see this Help article.

If an error appears when you try to back up your chat history, see the Help articles below.

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Group/multi-person chats

Watching YouTube videos together in group chats toggle
To watch a YouTube video that was shared in a group chat: 
1. Tap Share screen in call on the YouTube video preview message shared in the chat.
2. Select Voice call or Video call to start a call and watch the video with chat members.
Note: If you played a YouTube video in a chat, tap the screen share icon to share it.

If you have URL previews turned OFF, the Share screen in call option will not appear. For information about setting URL previews, see this Help article.

Note: The Share screen in call button at the bottom of YouTube video preview messages is only processed and created on your device, and not on LINE's servers.

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Creating a group from a multi-person chat toggle
To create a group from a multi-person chat: 
1. Tap the menu icon at the top of the chat screen.
2. Tap Other settings > Create group, or Create a group to use next to Albums/Notes.
3. Select the friends you want to add and tap Next.
4. Enter a name, set a profile photo, and then tap Create.

Note: Messages from the multi-person chat will not be transferred to the group. To view your past messages, you'll still need to check the multi-person chat.

For more information about groups, see here.

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Hiding/deleting chats

Displaying hidden chats toggle
To display a hidden chat, see the steps below.

For a one-on-one or group chat:
1. Tap the Home or Friends tab > the relevant group or friend under Groups or Friends.
2. Tap Chat from the pop-up.

You won't be able to display a chat with someone if they don't appear in your friend list for one of the following reasons:
• You haven't added them as a friend on LINE.
• You deleted them from your friend list.
• They deleted their LINE account.

For a multi-person chat:
You can participate in a multi-person chat again after having someone who was in the chat send you a message.

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Deleting chats toggle
To delete a chat: Note:
1. Tap the Chats tab > the menu icon at the top right > Edit messages.
2. Choose the chat room you want to delete.
3. Tap Delete > Delete.

Note: 
- Chats cannot be restored after you delete them.
- You cannot delete the Keep Memo chat.

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Deleting chat messages toggle
You can delete messages in chats so they don't appear on your device anytime.
Important: Deleting messages by following the steps below will only delete them on your device, and they will still be visible to any other users in the chat room.

To delete a message:
1. Tap and hold the message you want to delete.
2. Tap Delete or Delete messages.
3. Tap Delete and confirm by tapping Delete once again.

You can unsend messages so that other users can no longer see them if 24 hours haven't passed since they were sent (regardless of whether they have been read or not). For more information about unsending messages, see this Help article.

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Will other people know if I delete a message or chat room? toggle

No one will be notified if you delete a message or chat room.

 

However, if a message is unsent, everyone will be able to see a notice saying “~ unsent a message” in the chat room.

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Hiding chats toggle
To hide a chat: 
1. Tap the Chats tab.
2. Tap the menu icon at the top right of the screen > Edit messages.
3. On the Edit chats screen, select the chats you want to hide and tap Hide at the bottom right of the screen.
4. Tap Hide.

To hide chats individually, tap and hold the chat you want to hide on the Chats screen and then tap Hide > Hide.

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Preventing messages from strangers toggle
To stop strangers from messaging you: 
1. From the Home tab, tap Settings > Privacy.
2. Turn Filter messages ON.
Note: Tap here to open the Privacy settings from your smartphone.

With the Filter messages setting turned on, you will no longer receive messages from strangers, but you also will not receive messages from any acquaintances that are in your Friend recommendations.

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Blocking LINE Game messages toggle

To block messages from LINE Game apps:
1. Go to the Home tab > Settings > Notifications > Authorized apps.
2. Tap the game you want to block messages from.
3. Turn off Messages and/or Notifications.
Note:
- If you turn off Messages, you will not receive messages but will continue to receive any gifts your friends send you.
- If you turn off Notifications, you will still receive LINE messages but will not be notified when they arrive. 

 

Tap here to open the Authorized apps screen from your smartphone. 

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Unsending messages toggle
You can unsend a message within 24 hours of sending it. This removes the message so that it can no longer be seen by anyone in the chat where it was sent, even after it has been read. To unsend a message, just tap and hold it, then select Unsend.

Important: 
- Even if you unsend a message, everyone in the chat will still be able to see a notification saying that you unsent it.
- Anything (e.g. text messages, photos) deleted in a chat room cannot be unsent.
- We will not be able to recover or unsend anything deleted from a chat room.

You can unsend text messages, stickers, photos, videos, voice messages, songs shared from LINE MUSIC, URLs, contact information, location information, and files.
Note: This feature cannot be used for call histories from LINE version 9.17.0 and later for Android.

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I accidentally deleted a message instead of unsending it toggle
There is no way to unsend anything (e.g. text messages, photos) that has already been deleted from a chat.

Please also understand that LINE is unable to recover, delete, or unsend messages on your behalf.

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Letter Sealing

About Letter Sealing key fingerprints toggle
Key fingerprints are unique encryption keys that Letter Sealing gives to each user so they can send messages to one another safely and securely.
Note: The actual keys are kept secret and will not appear in LINE chats.

If your key fingerprint matches your friend's, it means your chat is securely encrypted. To check whether your key fingerprints match, follow the steps below.
Note: Key fingerprint confirmation is optional.

1. Tap the menu icon at the top of a chat screen.
2. Tap This chat is protected with Letter Sealing at the bottom of the screen.
3. Compare the key fingerprints on your device and your friend's device.
Note: To compare key fingerprints with your friend, we recommend meeting face-to-face or using a form of communication you trust.

If "This chat is protected with Letter Sealing" doesn't appear, it means Letter Sealing is turned OFF. To turn Letter Sealing ON, follow the steps in this Help article.

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The Letter Sealing identify verification screen isn't appearing toggle
If you're trying to verify your identity so you can use Letter Sealing on LINE for PC, but the verification code entry screen isn't appearing in LINE on your smartphone, restart the smartphone app and try verifying your identity again by referring to this Help article.

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The lock icon no longer appears at the top of a chat toggle
To check whether a chat is protected with Letter Sealing, tap the menu icon at the top of the chat screen. If Letter Sealing is turned ON, you'll see "This chat is protected with Letter Sealing."
Note: You'll also see a lock icon at the beginning of the sentence.

If "This chat is protected with Letter Sealing" doesn't appear, see this Help article.

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About Letter Sealing toggle
Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

The following information will be encrypted:

• Text messages (not including messages sent through other services like YouTube)
• Location information
• 1-on-1 voice/video calls
Note: We plan to expand Letter Sealing’s functionality in the future.

If you use LINE for PC with Letter Sealing enabled on the smartphone version of LINE, you will be required to verify your identity the first time you send a message.

For information about verifying your identity to use Letter Sealing on LINE for PC, see this Help article.

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Turning on Letter Sealing toggle
Letter Sealing is now turned on by default when you download LINE. As part of our efforts to strengthen the app's security, we've made it so this setting can no longer be turned off.

If you've been using LINE since before these specification changes were made and have Letter Sealing turned off, you can protect your messages by turning Letter Sealing on manually from the smartphone version of LINE.

To turn Letter Sealing on:
1. Tap the Home tab > Settings > Privacy.
2. Turn ON Letter Sealing.

Tap here to go to the Settings menu from your smartphone.

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"This message can't be decrypted" appears and I can't see sent/received chat messages toggle
If you see any of the following messages after transferring your account on a smartphone, you may not be able to view past chat messages.

- "This message can't be decrypted"
- "This message wasn't backed up and restored from your previous device. Unfortunately, there's no way to read it on your current device."
- "Unable to display message as it couldn't be decrypted."

If any of these messages appear and you cannot view your past chat messages, there is unfortunately no way to re-display them. In this case, please ask the other person in the chat to send you any old messages that you need.

The messages above appear when:
• You transfer your account to a device with the same OS (e.g. iOS to iOS) without backing up and restoring your chat messages.
Note: To view old chat messages on a new device, you need to back them up in advance and restore them.
⋅You transfer your account to a device with a different OS (e.g. iOS to Android).
Note: If you transfer your account to a device with a different OS, you cannot transfer your past chat messages.
⋅You receive chat messages while transferring your account.
Note: Any chat messages you receive while transferring your account cannot be transferred to your new device.

Related Help article:

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Get more out of chats

LINE Schedule/Events

Deleting LINE Schedule events toggle
A LINE Schedule event can only be deleted by the person who created it. Also, events will be automatically deleted if they aren't updated within one month of the last date that they were edited.

To delete a LINE Schedule event: 
1. Tap the LINE Schedule message in a chat.
2. Tap the pencil icon at the top of the screen.
3. Tap Delete Event > OK.

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Editing LINE Schedule events toggle
A LINE Schedule event can be edited by anyone who has been invited to it.

To edit a LINE Schedule event: 
1. Tap the LINE Schedule message in a chat.
2. Tap the pencil icon at the top of the screen.
3. Edit the relevant information, then tap Update > OK.

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Who can invite more people to LINE Schedule events? toggle

Anyone who has already been invited to a LINE Schedule event can invite more people.

Note: Up to 30 people can be invited at once.

 

To invite people to a LINE Schedule event: 

1. Tap the LINE Schedule message in a chat.

2. Tap Invite.

3. Select a group or friends, then tap Invite > Send >OK.

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What is Send Message to Respondents? toggle
Send Message to Respondents allows you to send a chat message to all your friends that replied to your event invitation. However, if a respondent is not your friend on LINE you will not be able to send them a chat message.

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The friends I invited to a LINE Schedule event aren't receiving my message toggle
If friends you invited to an event appear on the Recipient List screen but aren't receiving your message, they may have the setting to receive notifications from unauthorized apps turned off.

Try having your friends follow the steps below to receive your message.

1. Tap the Home tab > Settings > Notifications.
2. Turn Unauthorized apps ON.

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Using LINE Schedule toggle
LINE Schedule lets you make plans with your friends.

To use LINE Schedule:
1. Open a chat and tap "+" at the bottom of the screen > Schedule.
2. Enter the event name and details, then tap Pick Dates.
3. Select the dates for your event and tap OK.
4. Tap Invite Members.
5. Enter/edit your message and tap Send.

You can check your friends' RSVP statuses and send messages to respondents by tapping View now in the message you sent or LINE Schedule at the bottom of the message > the event you scheduled.

On the Event Details screen, you can tap:
• The pencil icon at the top of the screen to edit the event.
Invite to invite friends who aren't in the chat to the event.
Copy link to copy and share the event link in other chats/places.

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Notes/Albums

Deleting albums toggle
To delete an album: 
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap "..." at the bottom right of the album you want to delete, or tap the album > the options icon at the top right of the screen.
3. Tap Delete album > Delete.

To delete photos in an album:
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap the album > the options icon at the top right of the screen > Select photos.
3. Select the photos you want to delete, then tap the trash can icon at the bottom left of the screen > Delete.
Note: If you want to select all of the photos, tap Select all.

Please keep in mind that once an album or photo is deleted, it cannot be restored.

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Adding photos to albums toggle
To add photos to an album: 
1. Tap the menu icon at the top of the chat screen > Albums.
2. At the bottom right of an album, tap "..." > Add photos.
3. Select the photos you want to add, then tap Next > Add.

You can also add photos sent in a chat room to albums. To do so:
1. Tap and hold a photo in a chat, then tap Save to album > Save.
2. Choose the album you want to save the photo in, then tap Add.

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How many albums can I create? toggle
Up to 100 albums can be created per chat.

Additionally, a maximum of 1,000 photos can be added to each album (up to 300 photos at once).
Note: You can select up to 20 photos at a time when saving photos in a chat to an album by tapping and holding them.

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What should I do if I accidentally deleted an album? toggle

Once an album is deleted, it can’t be restored.

 

Your friends in the same chat room will also be unable to view the deleted album.

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Creating notes toggle
To create a shared note in a chat:
1. Tap the menu icon at the top of the chat screen > Notes.
2. Tap "+" at the bottom right of the screen > Write.
3. Enter the content you want to share, then tap Post at the top right.

You can also attach stickers, photos, videos, web links, and locations to your notes.
Note:
- Up to 20 stickers, photos, or videos can be attached per note.
- Only one location can be attached per note.
- Sound/animated stickers cannot be attached along with ordinary stickers.
- Only one sound/animated sticker can be attached per note.

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Creating albums toggle
To create an album: 
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap "+" at the bottom right of the screen.
Note: If you're creating the first album in the chat, you can also tap Create album.
3. Select the photos you want to save and tap Next.
4. Enter an album name and tap Create.

Note:
- You can enter up to 50 characters for an album name.
- If you don't enter an album name, the name will be the date the album was created by default.
- The same album name cannot be used more than once in the same chat.

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Editing and deleting notes toggle
To edit or delete a note, follow the steps below.
Note: You can only edit or delete your own posts.

1. Tap "" at the top right of the note you want to edit or delete.
2. Select Edit post or Delete > Delete.

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Saving photos from albums toggle
You can save specific photos or whole albums.

To save an album:
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap "..." at the bottom right of the album you want to save, or tap the album > the options icon at the top right of the screen.
3. Tap Download album.

To save specific photos:
1. Tap the menu icon at the top of the chat screen > Albums.
2. Select an album and tap the options icon at the top right of the screen > Select photos.
3. Select the photos you want to save and tap the download icon at the bottom right of the screen.
Note: If you want to select all of the photos, tap Select all at the top of the screen.

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Turning off Note notifications toggle
Notifications for notes are sent to you as push notifications. You can also check them from Notifications (the bell icon) on the Home tab.

To turn off Note notifications: 
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Turn Note notifications OFF.

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Renaming albums toggle
To rename an album: 
1. Tap the menu icon at the top of the chat screen > Albums.
2. Tap "..." at the bottom right of the album you want to rename, or tap the album > the options icon at the top right of the screen.
3. Tap Rename album.
4. Enter an album name and tap Rename.

Note:
- You can enter up to 50 characters for an album name.
- The same album name cannot be used more than once in the same chat.

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Sharing photos in an album toggle
You can share photos saved in albums with friends/groups, on LINE VOOM, or with other apps.
Note: You can share up to 20 photos at a time.

To share photos:
1. Tap the menu icon at the top of the chat screen > Albums.
2. Select the album, and tap the options icon at the top right of the screen > Select photos.
3. Select the photos you want to share, then tap the share icon at the bottom of the screen.
4. Choose a friend/group and tap Share, or select Share on LINE VOOMShare in other app, Save in Keep, or Share to stories.

You can send a message at the same time if you're sharing with a friend or group. Just enter your message in the text box, then tap Share.

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Searching chat room notes toggle
To search notes: 
1. Tap the notes/albums icon at the top of the screen > Notes.
2. Type what you're looking for in the search box at the top of the screen.

You can search for:
• Text
• Members who created notes (by entering "@" followed by a username)
• Hashtags (by entering "#" followed by a keyword)

Note: The search bar only appears on the Notes menu screen.

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Polls

Creating polls toggle
To create a poll:
1. Open the group chat that you want to make a poll in.
2. At the bottom of the chat screen, tap "+" > Poll.
If you've created polls in the same chat before:
3. Tap "+" at the bottom right of the list to create a new poll.

If you want to let every group member know about the poll you made, see this help article.

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What kind of polls can I create? toggle
On the poll creation screen, select Text to enter your own options. You can also create poll options using your own text and images.

Select the Date tab to create poll options for different dates. You can also allow users to vote anonymously and to select multiple options.

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Editing polls toggle
If no one has voted in a poll yet, it can still be edited by the person who created it. After someone has answered a poll, it can no longer be edited.

You can allow anyone in the chat room to add poll options by checking "Allow new options" when you create a new poll.
Note: In this case, options can be added even after people have answered the poll.

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How can I view polls created by other users? toggle
When a poll is created, a notification message will appear in the chat room. For group chats, it will also be automatically added in Notes.

You can view old polls by tapping the + icon on the bottom of the chat screen > Poll. For group chats, you can also check old polls in Notes.

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What happens when a poll ends? toggle
A message will appear in the chat room announcing that the poll has closed once the set closing date has ended, or if the creator of the poll chooses to end it.

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Can I delete a poll? toggle
You are only able to delete polls that you have created yourself. You cannot delete a poll created by another group member.

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Other

Announcing sent/received chat messages, polls, or events to other members toggle
You can "announce" things like messages you've sent and received, polls you created, and events so they permanently appear at the top of a chat.
Note: From LINE version 12.19.0, system messages will appear in chats after making announcements.

To announce messages:
1. Tap and hold the message you want to announce.
2. Tap Announce.

To announce polls:
1. Tap "+" at the bottom of the chat screen.
2. Tap Poll and then the poll you want to announce.
3. Tap Announce > OK.

To announce events:
1. Tap the menu icon at the top of the chat screen.
2. Tap Events and then the event you want to announce.
3. Tap Set as announcement > OK.

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Notifications

Notification issues

Canceling your device's battery settings if you have notification issues toggle
If you're having issues with notifications, you may be able to resolve them by canceling your device's battery settings. To do so, follow the steps below.
Note: These steps and labels may differ depending on your Android OS version and device.

To turn OFF your battery saver schedule:
1. Go to your device's Settings, then search for and tap Battery saver.
2. Tap Set a schedule.
3. Select No schedule.

To remove background restrictions:
1. Go to your device's Settings, then search for and tap LINE.
2. Tap Background restriction.
3. Tap Remove.

To turn OFF battery optimization:
1. Go to your device's Settings, then search for and tap Battery optimization.
2. At the top of the screen, tap Not optimized, then select All.
3. Tap LINE > Don't optimize.

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I got a notification but didn't receive any messages toggle
After you get a notification, it may take some time before you receive the actual message.

If you're still having trouble, try the following troubleshooting tips.

• Go back to the list of chats and then reopen the chat room you're having issues with.
• Restart your device.
• Update the LINE app to the latest version here.
• Check or disable any web limiting or filtering services you may have in place.
Note: Consult your mobile service provider for more information about web limiting and filtering services.

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Issues with the appearance of the "N" mark and notification badges toggle
Depending on the strength of your network or Wi-Fi connection, badge icons may be delayed or not appear at all.

The badge or "N" icon will usually stay displayed until you start the app or check any new information that's been added.

If badge icons are not showing up properly, try the following troubleshooting tips.

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app to the latest version here.

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I'm having issues with notifications toggle
See the Help article below that best applies to your situation.

If you're not getting notifications, notification sounds are not playing, or you're having issues with vibration:

If you're getting notifications late:

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Notifications are delayed or not received toggle

See the following Help articles and make sure your LINE notification settings are configured correctly.

 

LINE notification settings

Configuring chat notifications

Pop-up notification settings

 

If your notification settings are correctly configured and you're still having issues, try the following troubleshooting tips.

 

• Make sure you're using a strong network connection.

• Delete any unnecessary apps and data on your device.

• Restart your device.

• Update the LINE app to the latest version here.

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Notification settings

Configuring chat notifications toggle
To configure your chat notifications: 
1. Tap the menu icon at the top of a chat screen.
2. Tap Mute or Unmute.

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Pop-up notification settings toggle
The way you configure pop-up notifications will differ depending on your device's OS version. 

Android OS versions earlier than 7.0
To turn message previews in pop-up notifications on/off:
1. Tap the Home tab > Settings.
2. Tap Notifications.
3. At the top of the screen, check the box next to Notifications.
4. Under Notifications, turn Message previews ON or OFF.

To choose whether or not pop-up notifications will appear when your screen is on or off:
1. Tap the Home tab > Settings.
2. Tap Notifications.
3. At the top of the screen, check the box next to Notifications.
4. Under Notifications, tap Display pop-ups when screen is on or Display pop-ups when screen is off to turn these settings ON or OFF.
Note: Tap here to go to LINE's Notification settings on your smartphone.


Android OS versions 7.0 and later
You can configure pop-up notifications from your device's Notifications settings.

If you're using Android OS version 8.0 or later and want to display message notifications on your lock screen, see this Help article.

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Authorized apps notification settings toggle
To configure notification settings for LINE authorized apps: 
1. Tap the Home tab > Settings > Notifications > Authorized apps.
2. Select the app you want to configure notification settings for.
3. Turn Messages and Notifications ON or OFF.

Tap here to open the Authorized apps screen on your smartphone.

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Temporarily disabling notifications toggle

To temporarily disable notifications:
1. Go to the Home tab > Settings > Notifications
2. Tap Mute, then select Mute for one hour or Mute until 8 am

Note: To enable notifications again, tap Mute again and select Unmute.
 

Tap here to open the Settings menu from your smartphone.
 


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Configuring LINE VOOM notification settings toggle

To configure your LINE VOOM notification settings: 

1. Tap Voom > your icon at the top right of the screen > Settings.

2. Tap LINE VOOM notifications.

3. Turn All notifications ON or OFF.

Note: If you turn All notifications on, tap each item to configure its notification settings.

 

You can check your LINE VOOM notifications by tapping your icon at the top right of the LINE VOOM screen > Notifications.

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LINE Pay notification settings toggle

To configure your LINE Pay notification settings:
1. Go to the Home tab > Settings > Notifications.
2. Tap LINE Pay to switch notifications ON or OFF. 

 

Tap here to open the Settings menu on your smartphone.

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LINE notification settings toggle
To set up LINE notifications, follow the steps below.
Note:
- These steps and labels may differ depending on your Android OS version and device.
- On some devices, the default sound may play instead of the LINE notification sound.

Android OS version 9.0 or later LINE settings:
1. Tap the Home tab > Settings > Notifications.
2. Check the box next to Notifications at the top of the screen.
3. Tap Notification settings.
4. Turn Show notifications ON.
5. Tap Message notifications.
6. Turn Show notifications ON.
7. Turn each setting ON or OFF as needed.

Android OS versions 8.0 - earlier than 9.0 LINE settings:
1. Tap the Home tab > Settings > Notifications.
2. Check the box next to Notifications at the top of the screen.
3. Tap Notification settings.
4. Turn ON the setting at the top of the App notifications screen.
5. Tap Message notifications.
6. Turn ON the setting at the top of the Notification category screen.
7. Tap Importance and select Urgent.
8. Turn Sound, Vibrate, or any of the other settings ON or OFF as needed.

Android OS versions earlier than 8.0 You need to configure notifications on both your device and LINE.

Device settings:
1. On your device, tap Settings > Application Management or Apps.
2. Tap LINE in your list of apps.
3. Check the Notifications settings.
Note: Make sure that Block all is turned OFF.

LINE settings:
1. Tap the Home tab > Settings > Notifications.
Note: Tap here to go to LINE's Notifications settings on your smartphone. 
2. Check the box next to Notifications at the top of the screen.
3. Turn Sound, Vibrate, or any of the other settings ON or OFF as needed.

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Changing your notification sounds toggle
To change your notification sounds, follow the steps below.
Note: These steps and labels may differ depending on your device.

Android OS version 8.0 or later 1. Go to the Home tab and tap Settings.
2. Tap Notifications.
3. At the top of the screen, check the box next to Notifications, and turn Notification settings ON.
4. Tap Add LINE notification sounds to device > Allow.
Note: LINE notification sounds cannot be installed on some devices.
5. Tap Message notifications.
6. Configure each of the following settings:
• Turn Message notifications ON.
• Tap Importance and select High or Urgent.
• Tap Sound and select a notification sound.

To delete the LINE notification sounds added to your device, tap Remove LINE notification sounds from device > OK.

Android OS versions earlier than 8.0 1. Go to the Home tab and tap Settings.
2. Tap Notifications.
Note: Tap here to go to LINE's Notification settings on your smartphone.
3. At the top of the screen, check the box next to Notifications.
4. Check the box next to Sound, then select a notification sound.

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Displaying message notifications on your lock screen (Android OS version 8.0 or later) toggle
To display message notifications on your device's lock screen, you need to turn lock screen preferences ON in your device's settings, and then turn LINE notifications ON. For the detailed steps, see below.
Note: Menu displays may differ depending on your device.

• Device settings:
1. On your device, tap Settings.
2. Tap Security & location.
3. Under Device Security, tap Lock screen preferences.
4. Select any lock screen notification settings other than Don't show notifications at all.

• LINE settings:
1. Go to the Home tab and tap Settings.
2. Tap Notifications.
3. At the top of the screen, make sure that the box next to Notifications is checked, and that Notification settings is turned ON.
4. Tap Message notifications.
5. Configure each of the following settings:
• Turn Message notifications ON.
• Tap Importance and select Medium or over.
• Tap On lock screen and select anything other than Do not show notifications.

Tap here to go to LINE's Notification settings on your smartphone.

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I got a message from a company's official account that I didn't add as a friend toggle
You may get notification messages from the official accounts of companies. These are messages for telling you things like package delivery dates and when monthly bills are due.

The name of an official company account has a gray, blue, or green icon next to it. To make sure that a notification message is from an official account, check to make sure it has an icon with one of these colors.

Notification messages let you receive helpful information without having to add the official accounts of individual companies.
Note: This feature is turned on when you tap Agree on the "Regarding Usage of Your Information" screen. For the steps to change your consent settings for providing data, see this Help article.

Only notification messages that we have determined to be valid and appropriate are sent out to users, and messages will not be sent for the purpose of advertising.

How notification messages work
First, a company sends a message transmission request to LINE's servers based on a customer's phone number. A notification message is then sent to the account of the LINE user with that phone number registered.

The phone number sent from the company is hashed, and the information that LINE Corporation receives is only used for the purpose of verifying the message recipient, after which it is promptly deleted.

There may be times when we need to verify your identity via text message before we can send a notification or in order to confirm notification content which includes details like your personal information.

Requirements for sending notification messages
Notification messages are sent when they meet the three requirements below:
• The phone number sent from the company matches one registered to an existing LINE account.
Note: We verify your phone number every 180 days for security.
• The LINE account has the Receive notification messages setting turned ON.
• The LINE account has not blocked the official account of the company sending the notification message.

If you received a message not from a company's official account but from someone you don't know, see this Help article for the steps to stop them form messaging you.

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Turning notification messages on and off toggle
To change your settings for receiving notification messages, follow the steps below on the smartphone version of LINE.

1. Tap the Home tab > Settings.
2. Tap Privacy.
3. Tap Provide usage data.
Note: If you don't see Provide usage data, try restarting your device after changing its language settings (e.g. from the current language to Japanese and back).
4. Tap LINE notification messages.
5. Turn Allow LINE notification messages ON or OFF.

Turning off Allow LINE notification messages off will make it so you are unable to receive notification messages from any company's official account.

If you don't want to get notification messages from the official account of a certain company, please block that company's official account.

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Home Notifications toggle
By tapping Notifications (the bell icon) at the top of the Home tab, you can see all of the updates to your Home.

You can configure the types of notifications you receive by tapping the settings icon at the top of the Notifications screen.

In Notifications, you can check the following information.

Birthday updates
• Birthday messages from LINE
• Birthday cards and balloons from friends
• Birthday card likes

Friend updates
• Friends you've added/friends who have added you
• New friend recommendations
• Friends with birthdays

Updates about Favorited friends
• Changed display names
• New profile photos/profile cover photos
• Updated status messages
Note: To add someone to your Favorites, tap the star icon on their profile screen.

Group updates
• Group invites
• Groups you're in that all of the members have joined
• Groups you're in that new members have joined
• Likes and comments on note posts
• Invitations to note relays

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Configuring chat mention notifications toggle
To turn notifications for chat mentions on or off: 
1. Tap the Home tab > Settings > Notifications.
2. Turn Notifications ON.
3. Turn Mentions ON or OFF.
Note: If this setting is turned on, you'll be notified whenever you're mentioned in a chat, even if chat notifications are turned off.

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Voice/video calls

Voice/video call issues

I can't hear anything when I connect a Bluetooth device (Android OS version 12) toggle
If your smartphone is running Android 12 and you connect a Bluetooth device, you may experience issues such as:
• Being unable to hear friends in LINE calls.
• Being unable to make voice/video calls.

You may be able to resolve these issues by changing your Bluetooth permission settings.  To do so, try following the steps below.
Note: The names in your settings and the order of these steps may differ depending on your device.

1. Go to your device's Settings > Apps.
2. Tap LINE > Permissions.
3. Tap Nearby devices > Allow.

If changing your Bluetooth permission settings doesn't resolve the issue, try the troubleshooting tips below.

• Pair the Bluetooth device with your device again.
• Turn your device's Bluetooth setting off and then back on several times.
• Turn off any other Bluetooth devices connected to your device.
• Recharge the battery on your Bluetooth device.
Note:
- We cannot guarantee that Bluetooth devices (e.g. smartphone accessories, earphones) will function normally, as this is dependent on the performance of your smartphone.
- If none of the troubleshooting tips above resolve the issue, please contact the manufacturer of your smartphone or Bluetooth device directly for further assistance.

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I can't make voice/video calls toggle
If you're experiencing issues with voice/video calls, it may be because:

• You're using an older version of LINE.
• You've blocked the friend you're calling, or they've blocked you.
• LINE's settings for Allow voice calls are turned OFF.
• You haven't added the person you're calling as a friend, or they haven't added you.
Note: Voice/video calls cannot be made if only one of you has added the other as a friend.
• Your device doesn't meet the recommended system requirements.
• The friend you're trying to call isn't using LINE.

If you've confirmed everything above but are still experiencing issues, try the troubleshooting techniques below:
• Update to the latest version of the LINE app here.
• Restart your device.

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My friend and I can't hear each other in calls toggle
This Help article is for Android users. For iOS users, see this Help article.

LINE voice and video calls are made over an internet connection, so make sure the connection you're using is stable.

If a call has no sound or is broken up, it may be because: 
• You're connected to a Wi-Fi network being used by many people.
Note:
- We recommend using a 3G or 4G network.
- If you use a 3G or 4G network, you will be charged for the data used during calls.
• The signal is weak.
• You're updating apps or uploading/downloading files while on a call.
• Some router settings are affecting your connection.

If you've checked everything above but are still experiencing issues, try the following troubleshooting tips, and have your friend do the same.

• Update LINE to the latest version here.
• Restart your device.
• Close all running apps.
• Delete any unnecessary apps and data on your device.
• Try using a stronger network connection.
• Turn your 3G, 4G, or Wi-Fi OFF and ON again.
• Check if you can access the internet using other apps without any issues.
• Turn your speaker and mic OFF and ON.
• Try adjusting the volume on your device.

If you're unable to resolve the issue with the troubleshooting tips above, try each of the suggestions below in the following order.

• Uncheck Enable Full HD voice call (if this option is available).
• Tap Audio call mode > Normal mode.
• Uncheck Use OpenSL.

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Issues with receiving calls and notifications toggle
Notifications for incoming and outgoing voice and video calls may not appear correctly depending on the strength of your device's signal. Be sure to use a stable network connection.

You may also have issues if your notification settings are not configured correctly. For more information, see this Help article.

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No video appears in a video call toggle
If video doesn't appear properly in a video call, follow the steps below after restarting your device and the LINE app.
Note:
- Have the person you're trying to call follow these steps as well.
- Depending on the device you're using, the Use device's video codec option may not appear.

1. Tap the Home tab > Settings > Calls.
2. Tap Advanced call setting.
3. Uncheck Use device's video codec.

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Making voice/video calls

Making voice/video calls toggle
You can make voice and video calls with your friends on LINE.

To make a call from your friend list:
1. Tap the friend you want to call.
2. Tap Voice call or Video call.
3. Tap Start.

To make a call from a chat:
Use one of the methods below.

• At the top right of the chat, tap the phone icon > Voice call or Video call.
• Tap your friend's profile icon > Voice call or Video call > Start.

If you're using a 3G or 4G network, you may be charged for the data used during a call. We recommend using a flat-rate data plan.

If call quality is low, try using a Wi-Fi connection.

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Are all voice/video calls free? toggle
Voice and video calls in LINE are free.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you, even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data that you use. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.
Note: With a flat-rate data plan, you will generally not be charged additional data fees when using a 3G, LTE, or Wi-Fi connection. For more details, check with your mobile service provider.

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Using Bluetooth devices with LINE toggle
Bluetooth devices can be used with LINE. Please understand, however, that we cannot guarantee such devices will work properly, as they rely on the performance of your smartphone.

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Switching between friends in group video calls with seven or more people toggle
Up to six people can be shown on the same screen when making a group video call. You can switch to other participants by swiping left or right on the screen.
Note: Up to 500 people can participate in a video call.

Select and double tap a friend to see their full screen video. To switch another friend to full screen video, swipe left or right on the full screen video or the participants at the bottom of the screen.

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Starting group calls toggle
You can make voice calls and video calls in group chats.

To start a voice call:
1. Open a group chat.
2. At the top right of the chat, tap the phone icon > Voice call.

To start a video call:
1. Open a group chat.
2. At the top right of the chat, tap the phone icon > Video call.
3. On the preview screen, configure the options in Camera effects (e.g. face effect, background, filter, Avatar).
Note: If you haven't created an Avatar, see this Help article for information on how to create one.
4. Choose whether or not you want to use your mic and camera.
Note: Your profile image will be displayed if you tap Turn off camera.
5. Tap Join.

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How do I join an ongoing group call? toggle
Please follow either of the steps below.

- Tap the call icon at the top of the chat screen of the ongoing call > Join > OK.
- When you receive the message that the call is starting tap Join > OK.

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