LINE

LINE VOOM

LINE VOOM basics

About LINE VOOM (formerly Timeline) toggle
Timeline has been updated in the form of the video platform LINE VOOM.

LINE VOOM is a space that shows only posts from the users you follow, independently from your friends on LINE. If you want to see what your friends are sharing on LINE VOOM, follow them and their posts will appear under Following.

While LINE VOOM is primarily a video platform, posts can contain other content as well. For details, see this Help article.

You can use LINE VOOM with the latest version of LINE.

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LINE VOOM issues

General solutions for issues with LINE toggle

If you're having issues with LINE, try the following troubleshooting tips.

• Close all running apps.

• Restart LINE and your device.

• Update LINE to the latest version.

 

Additionally, issues may occur if you do not use LINE with the recommended system specifications.

Note: We do not offer support for devices that are jailbroken or rooted.

 

If you experience network errors or images do not appear properly, try the following:

• Delete any unnecessary apps and data, and clear the cache on your device.

• Check if your network connection has any restrictions or filtering services in place.

• Clear the LINE app's cache.

 

To clear the LINE app's cache:

1. On your device go to Settings > Apps > LINE.

2. Check under Storage > tap Clear cache.

Note: These steps may appear differently depending on your device.

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What to check if you're not receiving LINE VOOM notifications toggle
If you're not receiving LINE VOOM notifications, refer to this article regarding LINE VOOM notification settings.

If you're unable to resolve your issue after checking the above article, try these basic steps.

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The app crashes when I look at LINE VOOM toggle
The app may crash when you view LINE VOOM if a post contains Unicode or special characters. Try logging in to LINE for PC/Mac to check if any posts with Unicode characters appear on LINE VOOM.
Note: If you've never used LINE for PC/Mac, see this Help article for details.

If you find a post with Unicode characters, block the user who posted it on LINE VOOM to see if it fixes the issue.

If you're still unable to resolve the issue, try the general solutions in this Help article.

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Posts by certain users don't appear toggle
A user's posts will not appear on LINE VOOM if:
• You added them to Accounts hidden on LINE VOOM.
• You are (or were) added by them to Accounts blocked on LINE VOOM.
• They restricted their posts' privacy settings.

Related Help articles:

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I don't see any posts by the users I follow on LINE VOOM toggle
If you changed devices but didn't transfer your LINE account
The LINE VOOM posts that appeared on your old LINE account cannot be restored on a new LINE account, even if you follow the same users again.
Note: You can view the old posts of users you're following from their profiles.

If you don't see new LINE VOOM posts from a user you're following
The user may have restricted their posts' privacy settings.

Related Help article:

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Images are not appearing on LINE VOOM or my profile toggle
If images are not appearing, try:
• Checking the amount of memory available on your device and SD card.
• Re-downloading the stickers (if these are the images you're having issues with).

To re-download stickers:
1. From the Home tab, tap Settings > Stickers > Sticker set order.
2. Tap Delete next to the relevant stickers > Delete.
3. From the Home tab, tap Settings > Stickers > Purchase history.
4. Tap the relevant stickers > Download.

If the issue persists after you've tried everything above, or if you're experiencing a different issue, try these general solutions.

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How LINE VOOM works/Using LINE VOOM

Devices on which you can use LINE VOOM/your profile toggle
You can use LINE VOOM and your profile on LINE for iOS, Android, iPad, Windows and Mac, and LINE VOOM for web browsers.

Access LINE VOOM for web browsers here.
Note: You cannot use LINE VOOM or your profile on LINE for Chrome.

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Accessing other users' profiles toggle
To access another user's profile, use one of the following methods.

• On LINE VOOM, tap the user's icon or name > their profile icon at the top of the screen.
• Tap the user's icon or name from a LINE VOOM post they commented on or liked > their profile icon at the top of the screen.

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Difference between LINE VOOM and profiles toggle

Both LINE VOOM and your profile are places where you can enjoy communicating with other users.

 

LINE VOOM

From LINE VOOM, you can see text messages, photos, videos, stickers, and other activity from users you follow in real time. You can also like or comment on posts from the users you follow, as well as reply to comments to your own posts.

 

Profile

Your profile is a personal space where only your LINE VOOM posts are displayed.

 

Other users can visit your profile and like or comment on your posts. You can also visit other users' profiles.

 

Content that you post on your profile will also appear on LINE VOOM, so your followers will be able to view it. If you want to hide a post, see this Help article.

Note: If you set the privacy settings of a post toPublic, people other than your followers will also be able to see it.

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Deleting LINE VOOM/profile posts toggle
To delete a post you made on LINE VOOM/your profile: 
1. Tap the options icon at the top right of the post > Delete.
2. Tap Delete or OK.

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Deleting and copying comments toggle
Tap and hold the comment you want to delete > tap Delete.

Note: You cannot copy a comment on Android OS.

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Deleting Likes toggle
If you tapped Like on a post or comment, you can undo it by tapping the yellow face icon.

Note: You cannot delete someone else's Like.

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Deleting likes and comments left by an account no longer in use toggle
You cannot delete Likes and comments left by an account no longer in use. Only the account owner can delete or hide them.

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Reporting inappropriate posts/followers on LINE VOOM toggle
If you encounter an inappropriate post or follower on LINE VOOM, you can report the matter from the LINE VOOM screen.
Note: If you report someone, they won't be notified that you did so.

To report a post:
1. Tap the options icon at the top right of the post or on the post itself.
2. Tap Report.
3. Select your reason for reporting the post, then tap Agree & send.

To report a comment:
1. Tap and hold the comment.
2. Tap Report.
3. Select your reason for reporting the comment, then tap Agree & send.

To report a user:
1. Tap the profile icon at the top left of the post.
2. Tap the options icon at the top right of the screen > Report.
3. Select your reason for reporting the user, then tap Agree & send.

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Using LINE VOOM with your LINE official account toggle
For information about using LINE VOOM with your LINE official account, see here.

For information on how to link your LINE official account to a LINE account and other related details, see here

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Differences between blocking friends on LINE and blocking users on LINE VOOM toggle
Blocking a friend on LINE makes it so you can no longer receive chat messages or voice/video calls from them, but it doesn't affect your connection with them on LINE VOOM.

Blocking a user on LINE VOOM makes it so you are no longer following each other on LINE VOOM, but doesn't change their status as a friend on LINE.

If you want to completely block someone from LINE and LINE VOOM, you need to block them both as a LINE friend and LINE VOOM user.

For the steps to block a friend on LINE, see this help article.

For information on how to block users on LINE VOOM, see this Help article.

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Blocking users on LINE VOOM toggle
When you block a user on LINE VOOM:
• You will no longer be able to see each other's posts and stories.
• You will no longer be following each other and neither of you will be able to follow the other again.

To block a user:
1. Tap Voom > the profile icon of the user you want to block.
2. Tap the options icon at the top right of the screen > Block on LINE VOOM.
3. Tap Block > OK.

If you want to block a user that viewed your story, tap viewer(s) at the bottom left of the story screen > "..." next to the user you want to block > Block on LINE VOOM > Block > OK.

To unblock a user:
1. Tap Voom > your icon at the top right of the screen > Settings.
2. Tap Accounts blocked on LINE VOOM.
3. Tap Unblock next to the user's name.
4. Tap Unblock > OK.
Note: It may take some time for the changes to be applied.

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How posts work/Settings

Content that can be posted on LINE VOOM toggle
You can post the following content on LINE VOOM.

• Text: Up to 10,000 characters per post
• Photos and videos: Up to 20 per post
• Regular stickers: Up to 20 per post
• Sound, animated, and pop-up stickers: Up to 1 per post
Note: These can't be posted together with regular stickers.
• URLs and locations: Up to 1 each per post

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Making LINE VOOM posts toggle
To make a post on LINE VOOM, use one of the following methods:
• Tap the Home tab > your profile > LINE VOOM posts > "+" at the bottom right > Post.
• Tap the Voom tab > "+" at the bottom right > Write or Camera.

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Notifications for likes and comments on your posts toggle
You can see when someone likes or comments on your post by tapping your icon at the top right of the LINE VOOM screen > Notifications. If you turn on LINE VOOM notifications, you'll also receive alerts on your device’s notification screen.

For information about LINE VOOM notification settings, see this Help article.

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Replying to comments toggle
To reply to a comment: 
1. Tap the comment you want to reply to.
2. Enter your reply and tap the Send icon.
Note: To add an image or sticker, tap the camera or sticker icon.

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Reacting to and commenting on LINE VOOM/profile posts toggle
To react to or comment on a post: 
1. Tap Voom.
2. Under a post, tap and hold Like (the smiley face), or tap Comment (the speech bubble).

Reacting to posts
Tapping Like on a post is a quick and easy way to show that you enjoyed it. You can also tap and hold the Like button to choose from six LINE character faces with different reactions.

Commenting on posts
Leave comments on posts to show how you feel about them using text, stickers, or photos. You can delete a comment you posted by tapping and holding it and tapping Delete.

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Editing posts toggle
To edit a post you made on LINE VOOM/your profile:
1. Tap the options icon at the top right of the post you want to edit > Edit post.
2. Edit the content, then tap Post at the top right.

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Maximum number of posts on LINE VOOM toggle
Only a certain number of posts are shown on LINE VOOM. You can see all of someone's posts by going to their profile.

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How to set a post to automatically delete itself toggle
You can choose your desired time to have a post automatically delete itself.

To set an auto-delete time, please refer to the following steps:

1. Enter the details for your post.
2. Tap "..." > Timer.
3. Choose the time you want the post to be deleted, then tap Post.

Please be aware that any Likes or comments on this post will also be deleted at the same time.

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Liking comments toggle
To Like a comment, tap the Like icon on the relevant comment.

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LINE VOOM relays toggle
A LINE VOOM relay lets you share posts with other users during a set period of time, and only those participating can see the posts. Share fun memories with friends, secret places only you know, new clothes, or anything else you can think of!

To create a relay: 
1. Tap Voom > "+" at the bottom right of the screen > Relay.
2. Tap the globe icon at the top of the screen and configure Who can join, Notify friends, and Relay period.
Note:
- You can only select Public or a custom list for Who can join.
- Turning on Notify friends will send participating members a notification.
- From Relay period, you can set a one or seven day posting period. Even after the period ends, participating members can still view relay posts on LINE VOOM.
3. Enter a title.
4. Tap "+", create a post, and tap Add.
5. Tap Post.

After a relay has started, tap the options icon at the top right to change the relay settings or end it. If you want to delete all of the posts in a relay, tap Delete > Delete.

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About birthday boards toggle
Birthday boards let you celebrate your friends' birthdays by sending them birthday cards and wish effects. 

You can create a birthday board a day in advance, and your friend will be able to see your post from midnight on their birthday. 

To send a birthday card:
1. At the bottom of the birthday board, tap Write birthday card.
2. Enter a message, then tap the send icon.

If you want to hide the card you create from everyone but you and the friend you're sending it to, choose "Write in secret".

To send wish effects:
Tap the balloon icon at the bottom right of the birthday board.

You can send up to 100 wish effects per friend, and they will only be seen by the friend you send them to.

There is no limit to how long you can celebrate on a birthday board, and the content posted on one can be viewed at any time.

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Why isn't my birthday post appearing? toggle

Your birthday post won't appear if you have the Show my birthday setting turned OFF.

 

To turn on this setting: 

1. Tap the Home tab > Settings.

2. Tap Profile > Birthday.

3. Turn ON Show my birthday.

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Adding your location to LINE VOOM posts toggle
To add your location to a LINE VOOM post: 
1. Tap Add location on the LINE VOOM post editing screen.
2. Select your location and tap Add.
3. Tap Post.

If you can't find the location you want to add, you can search for its name or address in the search field on the location selection screen.

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Creating animated GIFs from photos and posting them on LINE VOOM toggle
The GIF feature lets you use your own photos to create simple animations, which can then be posted on LINE VOOM.

To make a GIF and post it on LINE VOOM: 
1. On the post editing screen, tap "..." > Create GIF.
2. Select the photos you want to use and tap Next.
Note: The photos you select will appear at the bottom of the screen in the order they were selected. You can reorder them by tapping and holding them, then dragging them to the order of your choice.
3. Edit the content any way you like, then tap Done > Post.

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Using hashtags toggle
If you add the # symbol in front of text (e.g. #LINE) when you make a post, it will create a hashtag. Tapping a hashtag lets you view all posts that include the same hashtag.
Note: Posts with hashtags that you've made Public can be searched for and viewed by users other than your friends.

Try using hashtags when you want to share your posts with a larger audience.

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Tagging friends toggle
Entering the @ symbol in front of a friend's name (e.g. @Brown) lets you tag them in a post.

When you tag friends, be sure that they're included in the privacy setting you select for the post.
Note: If the post is not shared with your friends, they will be unable to view it.

When the post is completed, the friends you tagged will be notified. 

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Post visibility/Privacy settings

Hiding posts toggle
You can hide a LINE VOOM/profile post by changing its privacy settings to Only me.

To change the privacy settings of a post: 
1. Tap Public or the custom list name at the top of the post editing screen.
2. Tap Only me.
Note: If Only me already appears, you don't need to change the privacy settings.

If you want to share a post with only certain users, see this Help article.

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Getting notified of followed users' LINE VOOM posts toggle

​If a new post is added on LINE VOOM while the LINE app is in use, a notification mark will appear on the Voom tab.

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Hiding/unhiding posts by specific users on LINE VOOM toggle
Posts from users you follow will appear on LINE VOOM.

To hide a specific user's posts: 
1. Tap the options icon at the top right of a post by the user.
2. Tap Unfollow XXXX > Unfollow, or Hide all updates from XXXX > Hide > OK.

All of the user's old posts will be hidden from LINE VOOM and their new posts will no longer appear.
Note:
- Users are not notified when you hide their posts.
- To hide a specific post, tap the options icon at the top right of the post > Hide this post > OK.

If you want to start seeing new posts from a user again after hiding them, use one of the methods below.

If you hid the user by selecting Unfollow XXXX:
1. Tap Voom > your icon at the top right of the screen > Settings.
2. Tap Manage LINE VOOM updates.
3. Tap Following > Discover friends.
4. Tap Follow to the right of the user.

If you hid the user by selecting Hide all posts from XXXX:
1. Tap Voom > your icon at the top right of the screen > Settings.
2. Tap Accounts hidden on LINE VOOM.
3. Enable the option next to the user.

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Who can see your LINE VOOM posts toggle
Your LINE VOOM posts are only visible to your followers.
Note: If you set the privacy settings of a post to Public, people other than your followers will also be able to see it.

If you want to share a post with only certain followers, see this Help article.

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My friend's LINE VOOM posts don't appear anymore toggle
If a friend's LINE VOOM posts no longer appear, it may be because:
• You aren't following them.
• You added them to Accounts hidden on LINE VOOM.
• You added them to Accounts blocked on LINE VOOM.
• They added you to Accounts blocked on LINE VOOM.

If you hid or blocked someone on LINE VOOM, you can view their LINE VOOM posts again by unhiding or unblocking them.
Note: When you unblock someone, they will also be able to view your LINE VOOM posts.

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About the human silhouette icon at the bottom left of LINE VOOM posts toggle
If you see a human silhouette icon at the bottom left of a LINE VOOM post, it means its privacy settings have been set so that the post is shared with only some users (including you).

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I see a post on my profile that I set to be shared only with certain users on LINE VOOM toggle
Posts that you set to share only with yourself or certain users will also appear on your profile, but only on your device.

When you make a post on LINE VOOM to be shared with a custom list of users, it will not appear to any users who are not on the list.
Note: The content of posts set to Only me will not appear to anyone but yourself.

If a user who is not included in a custom list visits your profile, they will only see posts that you've made Public.

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Sharing posts with only certain users toggle
You can share a LINE VOOM/profile post with only certain users by creating a custom list.

To create a custom list: 
1. Tap Voom > "+" at the bottom right of the screen > Write.
2. Tap Public, the custom list name, or Only me at the top of the post editing screen.
Note: The privacy setting you choose will remain the next time you make a post.
3. Tap Custom lists > + Create list.
4. Tap the users you want to add from the Following/Followers tabs > Next.
5. Enter a custom list name and tap Save.

If you already have custom lists created, select the one you want to share a post with when making a post.

For the steps to change the privacy settings after making a post, see this Help article.

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Showing posts in order of most recent toggle
You can change the settings of LINE VOOM to show posts in order of most recent or most popular.

To show posts in order of most recent: 
1. Tap Voom > your icon at the top right of the screen > Settings.
2. Turn OFF Show popular posts first.

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Posts from users besides the ones I follow appear when I search with hashtags toggle
Since anyone can view LINE VOOM posts that have been made Public, posts from users you don't follow will also appear in your search results.

Public posts can also be shared with your followers.

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Hiding/reporting LINE VOOM ads toggle
To hide or report a LINE VOOM ad: 
1. Tap Voom > the options icon at the top right of the ad.
2. Tap Hide this ad or Report this ad.
3. Select a reason, then tap "X" or Go back.

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Stories

Turning off story posts about profile or cover photo updates toggle
Updates to your profile or cover photo are posted to your story by default. If you don't want an update to be shared in your story, uncheck Share to stories at the bottom of the photo editing screen.

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About stories toggle
Stories let you share moments from your day in posts that last for just 24 hours.

You can post the following types of content in stories:
• Video (up to 15 seconds)
• Photo (one per post)
• Text

You can also post stories when you change your profile icon, cover photo, and background music.

For details on who can see your stories, see this Help article.

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Posting a story toggle
Use one of the following methods to open the Add story screen:
• Tap Voom > Add story (camera icon) at the top of the screen.
• From the Home tab, tap your profile > Story.
• Open one of your stories and tap Add story at the bottom of the screen.

After opening the Add story screen, follow the steps below for the type of story you want to make.

To share text in your story:
1. From the menu, select Text.
2. Choose a background color and text style > type something > tap Done.
3. Tap the arrow.
4. Adjust the position of your text.
Note: You can add stickers and further edit your post from the icons at the top of the screen.
5. Configure your privacy settings and tap Done.

To share a photo in your story:
1. From the menu, select Photo.
2. Take a photo or tap the square icon at the lower right of the screen and select a photo.
3. Use the icons at the top of the screen to edit your photo.
4. Configure your privacy settings and tap Done.

To share a video in your story:
1. From the menu, select Video.
2. Take a video or tap the square icon at the lower right of the screen and select a video.
3. Tap the scissors icon to select the part of the video you want to post > Done.
4. Configure your privacy settings and tap Done.
Note: You can post up to 15 seconds of video.

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Liking a user's story or replying to it with a comment toggle
Liking a story
Like a user's stories to let them know you enjoyed them. Only you and the user who posted the story will be able to see that you liked it.

Sending a message
You can reply to a user's story with a text message if you are friends on LINE. Your message will appear in a chat between just the two of you.
Note: You can only delete sent messages from the chat.

To like a story or send a message: 
1. Tap the story.
2. Tap and hold the like (sticker) icon at the bottom of the screen, or enter a message and tap the send icon.

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Can I edit or delete a story? toggle
Once you've posted a story, it cannot be edited. If you want to edit a story you're sharing, you need to delete it and post a new one.

To delete a story within 24 hours of posting it:
1. Open the story.
2. Tap the options icon at the top right > Delete > Delete.
Note: If you have multiple stories posted, follow the steps above for the ones you want to delete when they appear.

To delete a story more than 24 hours after posting it:
1. Go to Voom and tap your icon at the top right > your profile icon at the top of the screen.
2. Tap Photos & videos.
3. Tap Past stories > the story you want to delete.
4. Tap the options icon at the top right > Delete > Delete.

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Who can see my stories? toggle
Your stories can be seen on LINE VOOM and your profile by all LINE users.

You can limit who can see a story by changing its privacy settings before posting it. For more details, see this Help article.

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Checking who viewed/liked your story toggle
To check who viewed/liked your story: 
1. From your own story post, tap the number of viewers/likes at the bottom of the screen.
2. Check under the viewer and like tabs.

After 24 hours have passed, you'll still be able to see which users liked your story, but not who viewed it. (Only the number of viewers will appear.)

For the steps to see your stories after 24 hours have passed, see this Help article.

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Sharing stories with only certain users toggle
You can share a story with only certain users by creating a custom list.

To create a custom list: 
1. Tap Public or the custom list name at the bottom of the story editing screen.
Note: The privacy setting you choose will remain the next time you make a post.
2. Tap Custom lists > + Create list.
3. Tap the users you want to add from the Following/Followers tabs > Next.
4. Enter a custom list name and tap Save.
Note: The custom list will be applied to all of your LINE VOOM posts, in addition to your story.

If you already have custom lists created, select the one you want to share to when making a post.

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Can I hide the stories of certain users on LINE VOOM? toggle
There is no way to hide only the stories of certain users.

You can hide all of the LINE VOOM posts (including stories) of a certain user by following the steps in this Help article.

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Checking your stories after 24 hours have passed toggle
To see your stories after 24 hours have passed:
1. Tap the Home tab > your icon at the top of the screen.
2. Tap LINE VOOM posts at the bottom of the screen.
3. Tap Photos & Videos > Past stories.
4. Tap the story you want to see.
Note: Only you can view the stories saved in Past stories.

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Configuring LINE VOOM notifications for story likes toggle
To configure LINE VOOM notifications for story likes: 
1. Tap Voom > your icon at the top right of the screen > Settings.
2. Tap LINE VOOM notifications.
3. Tap Story likes.
4. Select a notification setting.

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Following

About the Follow feature toggle
Follow people you're interested in to get access to all of their public posts.

If someone has turned Allow follows ON, +Follow will appear at the top right of their public posts.

You can follow up to 5,000 people and have up to 100 million followers (people who follow you).

Unlike your friends on LINE, you can't send chat messages back and forth with your followers or the people you follow. In addition to being able to view the posts of the people you follow, you can also like and comment on them.

For more information see the Help articles below:

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About the Follower/Following lists toggle
You can see the people you're following on the Following list, and the people following you on the Followers list.

To check your lists: 
1. Tap Voom > your icon at the top right of the screen.
2. Tap Settings.
3. Tap Manage LINE VOOM updates.

To unfollow someone, tap the Following tab > Following next to their name > Unfollow.

To remove a follower, tap the Followers tab > the options icon next to their name > Remove.
Note: A user can follow you again after you've removed them. If you don't want a user to follow you, block them on LINE VOOM.

To report a problematic follower, see this Help article.

If you don't want to be followed, see this Help article about changing your settings.

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Changing your Follow settings toggle
To change your Follow settings: 
1. Tap Voom > your icon at the top right of the screen > Settings.
2. Tap Follow settings.
3. Turn Allow follows or Show follow info ON or OFF.

If Allow follows is turned on:
Other users will be able to follow you and see your posts that are set to Public. Also, your LINE account will appear in the Friend recommendations of other users.

If Show follow info is turned on:
Your following and follower information will be visible to all users, including people who aren't following you.
Note: People who started following you while your Allow follows or Show follow info settings were on will remain your followers if you turn these settings off later.

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