LINE

LINE Pay

¿Qué es LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

LINE Pay is a digital wallet service for your smartphone offered by LINE. You can use it to shop both online and offline by adding money to your account in advance.

For details about using LINE Pay, please see this blog entry (only available in Japanese).
Note: To sign up for LINE Pay, you need a LINE account that is registered with a Japanese phone number.

By verifying your identity, you can convert your LINE Cash account to a LINE Money account, and get access to features for sending and withdrawing money.

Related Help articles:

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Quiero saber más sobre la Tarjeta LINE Pay y Google Play toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

For more information about LINE Pay cards and Google Pay, please refer to the LINE Pay card Help page.

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¿Qué medidas de seguridad tiene LINE Pay? toggle
Para evitar el uso ilícito por parte de terceros, en caso de perdida o robo de un dispositivo, es posible configurar una contraseña distinta de la de tu LINE. De esta manera puedes usar el servicio disfrutando de un alto nivel de seguridad. 

Para configurar la contraseña, sigue estos pasos:

1. Ve al menú principal de LINE Pay, y pulsa Configuración > Contraseña.
2. Activa Bloqueo con código.

Gracias a una encriptación de alto nivel, protegemos los datos personales y la información de pago al momento de la compra, contra fraudes electrónicos como suplantación de identidad, y hacemos doble verificación de la información registrada en LINE Pay y la del usuario.

Asimismo, al momento del pago, LINE Pay se abrirá en tu teléfono inteligente para que puedas realizar las operaciones necesarias. En la parte superior de la pantalla, se mostrarán los datos de tu perfil de LINE y podrás comprobar que el pago se está realizando con LINE Pay. (Estos datos de perfil no aparecerán si estás en un sitio fraudulento.)

Ahora, en caso de que pierdas tu teléfono, por favor, ponte en contacto con nosotros para que podamos suspender tu cuenta de LINE Pay. Si deseas suspender tu cuenta de LINE Pay, por favor consulta esta sección de Ayuda, y ponte en contacto con nosotros.

Recuerda que puedes volver a habilitar tu cuenta directamente desde tu teléfono inteligente.

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¿Cuáles son los requisitos técnicos para usar el servicio? toggle
Los sistemas operativos recomendados para usar este servicio son los siguientes:

iPhone
- iOS 10.0 o superiores
 
Android 
- Android 5.0 o superiores

Navegadores
- Google Chrome: Versiones 30 o superiores
- Microsoft Internet Explorer: Versiones 11 o superiores
- Mozilla Firefox: Versiones 27 o superiores

Por otro lado, si deseas información más detallada sobre los requisitos técnicos para usar LINE, consulta aquí.

Ahora, en caso de que necesites configurar una contraseña nueva, te enviaremos un código de verificación a través de una llamada de voz, por lo que, será necesario que hayas registrado un número de teléfono que esté habilitado para recibir llamadas.

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¿Qué es LINE Cash y LINE Money? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

There are two types of LINE Pay accounts: LINE Cash and LINE Money. The features available depend on which account type you have.
Note: You can also make payments using LINE Pay without signing up for an account. For details, see this Help article.

LINE Cash account
When you sign up for LINE Pay, you get a LINE Cash account. With this account type, you can make purchases using your LINE Pay balance (once you've added money to it) or a registered credit card. You can also have a LINE Pay card issued, which can be used for making payments at JCB merchants.

A LINE Cash account also lets you:
• Request money from friends on LINE
• Request to split bills with friends on LINE
Note: You can only send requests with a LINE Cash account, and you cannot send money or pay split bills yourself.

LINE Money account
When you verify your identity with LINE Pay, your LINE Cash account becomes a LINE Money account.

In addition to the features of a LINE Cash account, a LINE Money account lets you:
• Send money to friends on LINE
• Make withdrawals from your LINE Pay balance
• Make wire transfers

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¿Cómo hago para usar LINE Money? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

To use LINE Money, you need to first verify your identity.

From the LINE Pay main menu, tap Settings > Identity Verification and choose one of the three verification methods listed below.
Note: 
- If you haven't set a passcode, you'll need to set one after agreeing to the Terms of Use.
- Your request to verify your identity will be canceled if you unsuccessfully try to transfer your LINE account (e.g. after changing devices).

• Bank account verification
Verify your identity by linking your bank account to LINE Pay. See this Help article for details.

• Verify your identity online
Use any of the acceptable forms of ID mentioned below and follow the on-screen instructions to verify your identity.
Note:
- This option may not be available on some devices.
- You will need to take a photo of the side of your ID (laid flat). Refer to the video below for instructions on how to do so.


• Postal verification
Follow the on-screen instructions and take a photo of one of the acceptable forms of ID mentioned below. A postcard will then be sent by surface mail to your registered address, which you can use for verification.
Note:
- It may take anywhere from a few days to a few weeks for the postcard to arrive.
- Follow the instructions on the postcard to complete the registration process.

Use any of the following photo IDs when verifying your identity online or with a postcard:
- Driver's license
- 運転経歴証明書 (driving history certificate)
- Japanese passport
- Individual Number (My Number) Card
Note: The notification card for your Individual Number is not accepted.
- Residence card
- Special permanent resident certificate

Once you've completed verifying your identity with either the "Verify Your Identity Online" or "Postal Verification" method, you'll receive a notification from the LINE Pay identity verification account and you'll be able to send money and use other LINE Money services.
Note: You need to use LINE version 9.7 or later (Android) to verify your identity with these two options.

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¿Se cobran comisiones por usar LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

There are no service charges for making payments with LINE Pay, adding money to your LINE Pay balance, or sending money to friends on LINE.

However, there are service charges for the following features:

• LINE Pay balance withdrawals: JPY 220 per withdrawal
• Wire transfers: JPY 176 per transfer
• Scan Bill payments
Note: For more information on Scan Bill payment service charges, see this Help article.

There are also separate service charges for merchants using LINE Pay. For details, see the LINE Pay Merchant website.

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¿Cómo hago para vincular mi cuenta bancaria? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

To Link your bank account:
1. From the LINE Pay menu, tap Add Money > Bank Account.
2. Select your bank from the list.
Note: Japan Post Bank account users need to verify their identities from September 27, 2017. If you linked a Japan Post Bank account before 6 pm on September 27, 2017, you don't need to verify your identity.
3. Enter the required information.
Note:
- Make sure to enter the bank account holder's name.
- If a middle name appears in the bank account holder's name, please enter it in either the first or last name field.

After selecting your bank, please complete its registration process. If you have any questions about the steps on the bank website, we ask that you contact the bank directly for assistance.

Once your bank account is linked to your LINE Pay account, your identity will be verified and you can start using LINE Money.

For more details about the linked bank account service and which bank accounts can be linked, see this Help article.

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