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Se me olvidó la contraseña toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

If you've forgotten your passcode, you can reset it by following the steps below.

1. Tap Forgot your passcode? under the passcode input box.
2. Select one of the following methods for verifying your identity.

• Registered credit card
Note: You need to wait 24 hours after registering a credit card as your payment method.
• Registered LINE Pay card
• Registered bank account
Note: Your account will be restricted if you enter the wrong information five times. If this happens, you will not be able to reactivate your account yourself, so please contact us here.

3. Enter the required information for the verification method you chose and tap OK.
4. Tap OK on the pop-up notification about receiving the verification code phone call.
Note: You'll receive a phone call from 0120-926-348 to the phone number you registered with LINE and hear voice guidance.
5. Enter the verification code you received over the phone and tap OK.
6. Tap OK on the pop-up saying "Set a new passcode?" and reset your passcode.

Note:
- If you have a LINE Money account and use Japan Post Bank, you'll be asked for additional identity verification information for resetting your passcode. Be sure to enter your converted branch code and account number.
- For more information about converting the branch code and account number, please see this website. (Only available in Japanese)
- For LINE Cash account users, please contact us via this form.

If the steps to reset your passcode do not appear, but the screen to delete your account does:
For security reasons, you will not be able to reset your passcode if you don't have a credit card, LINE Pay card, bank account to add money to LINE Pay, or an email address registered to LINE Pay.

In this case, please delete your LINE Pay account from the "Delete LINE Pay Account" screen, then register for LINE Pay again.
Note: Upon re-registering, your previous purchase history will be deleted.

If you do not know or cannot use your registered phone number:
After updating to the latest version of LINE, register a phone number that can receive phone calls.

If you have a balance on your LINE Pay account but are unable to reset your passcode:
Please contact LINE Pay Customer Care.

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¿Para qué sirve el bloqueo con contraseña? toggle
El bloqueo con contraseña de LINE Pay es una medida de seguridad para proteger la información registrada y el Saldo que tengas en tu cuenta de LINE Pay, en caso de robo o pérdida de tu dispositivo. 

Para activar esta función, ve al menú principal de LINE Pay, y pulsa Configuración Contraseña.

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No quiero tener que poner mi contraseña toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can configure the passcode settings below by going to the LINE Pay main menu and tapping Settings > Passcode.
Note: These settings will also apply to the stand-alone LINE Pay app.

• Passcode verification for logins and payments
Turning this setting ON will require you to enter your passcode for:
- LINE Pay logins
- My Code payments
- Scan Bill payments
Note: You won't need to verify your passcode again if you use the same service within five minutes.

If this setting is turned OFF, you won't need to verify your passcode unless you spend JPY 300,000 or more in a single day.

• Use fingerprint (Android) or Use Touch ID/Face ID (iOS)
These features let you use biometrics instead of entering your passcode.

 

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Quiero reactivar mi LINE Pay toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

If you're unable to access your LINE Pay account, please refer to the section below on how to reactivate it which applies to your situation.

The account was deactivated upon your request
You can reactivate it on your smartphone. To reactivate your account, start LINE Pay and enter your LINE Pay passcode on the passcode input screen. 

If you have forgotten your LINE Pay account passcode, the steps to set a new one differ depending on your registered country (the country code of the phone number you registered to your LINE account). After confirming your country code, please refer to the following:

• If your registered country is Japan, see this article.
• If your registered country is Taiwan, see this article.
• For all other countries, see this article.

If you haven't set a LINE Pay passcode, you won't be able to reactivate your account yourself. In this case, please contact us here.

You transferred your LINE account using a phone number from a different country
When you transfer your LINE account (using your registered email address or linked Facebook account), use of your LINE Pay account will be restricted if you verify your LINE account with a phone number from a country different from the one it was previously verified with. This is in order to protect your account's payment information. If your LINE Pay account is restricted, you can delete it yourself, or use your existing LINE Pay account again.

• Deleting your LINE Pay account
When you tap Reset account from the lockout screen, all of the information from the LINE Pay account you had been using until now will be deleted, and you can register again.

• Using the LINE Pay account you were using before
Reinstall the LINE app, then log in using the same phone number you used for verification before. After verifying your account, start LINE and tap the Wallet tab > LINE Pay to use your LINE Pay account again.
Important:
- Before uninstalling the LINE app, we recommend backing up your chat history.
- For more information on verifying your account after reinstalling LINE, see this Help article.

• If you cannot reset your account and are having issues using it
Please contact us again after referring to this page.

You cannot access your account because you changed your device
When transferring your LINE account to a new device, if you accidentally created a new account or deleted your account, you will not be able to access your LINE Pay account. You will also be unable to use your LINE Pay account if you cancel your registered email address from your LINE account.

For more information on transferring your account, see this article.

If you cannot use your LINE Pay account because you changed devices, please contact us here.

You transferred your account without setting a passcode and your account was deactivated
If you transferred your LINE account without setting a LINE Pay passcode, your LINE Pay account will be deactivated as a security measure. If you'd like to use LINE Pay again, please contact us here.

You cannot access your account because you forgot your passcode or are locked out of your account
If you forgot your passcode or are locked out of your account, see here.

If you enter the wrong card or bank account information more than five times when trying to reset your passcode, your LINE Pay account will be restricted and you will be unable to reactivate it yourself. In this case please contact us here.

You cannot access your account for reasons other than the above
Please contact us here.

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No

Me olvide la contraseña. ¿Cómo puedo cambiarla? toggle
Para poder cambiar tu contraseña es necesario que podamos comprobar tu identidad. 

Sin embargo, el proceso para comprobar la identidad varía según el país de origen del número de teléfono registrado en tu cuenta de LINE. Consulta la opción correspondiente al país que se adecúe a tu caso.

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No sé cuál es el número de teléfono ni el correo registrado en LINE Pay toggle
Según la modificación de las especificaciones del sistema de LINE Pay* (para más información consulta aquí), el correo electrónico y número de teléfono registrado en LINE Pay vería según la versión de LINE que utilices. 
*Las cuentas LINE Cash se pueden usar sin necesidad de registrar un correo electrónico.

Por favor, comprueba la versión de LINE que estás utilizando siguiendo este procedimiento:
- Ve a la sección Más (...), y pulsa Configuración > acerca de LINE.

Una vez que hayas comprobado tu versión de LINE, consulta la opción que se adecúe a tu caso:

Android
Para comprobar los datos registrados en LINE Pay, sigue estos procedimientos:

- Si utilizas una versión de LINE 5.4.1 o superior
Ve al menú principal de LINE, pulsa el botón con los 3 puntos, y pulsa Configuración > Cuenta.

- Si utilizas una versión de LINE 5.4.0 o inferior
Ve al menú principal de LINE Pay, y pulsa Configuración > Administración de datos.

iPhone
Para comprobar los datos registrados en LINE Pay, sigue estos procedimientos:

- Si utilizas una versión de LINE 5.3.1 o superior
Ve al menú principal de LINE, y pulsa Más > Configuración > Cuenta.

- Si utilizas una versión de LINE 5.3.0 o inferior
Ve al menú principal de LINE Pay, y pulsa Configuración > Mi información.

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¿Se puede usar desde varios dispositivos? toggle
Lo sentimos, pero LINE Pay no se puede usar simultáneamente desde varios dispositivos.

Ahora, para más información sobre cómo registrarte en LINE Pay, consulta la sección de Ayuda que se adecúe a tu caso:

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¿Se puede usar aunque cambie de dispositivo? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

In the event you changed or repaired your device, you can continue using LINE Pay.

Select Log in after reinstalling the LINE app on your new device to transfer your LINE account. Your LINE Pay information will also be transferred automatically.

See here for steps on how to transfer your LINE account.

Please be aware that you will not be able to use LINE Pay after transferring your account in the following cases. If any of the following apply to your situation, please delete your LINE Pay account before changing devices.

• You are transferring your account to a device with an OS that does not support LINE Pay.
Note: Other than iOS and Android, OSes such as BlackBerry, Nokia, and Windows Phone are not supported.

• You are transferring your account to a device that does not support LINE Pay.
Note: Other than a smartphone, devices such as tablets are not supported.

• You are transferring your account with a phone number that was issued from another country.

If you transferred your LINE account with a phone number issued from a different country, see here.

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No

¿Cómo puedo reanudar el servicio? toggle
Los métodos para volver a habilitar el servicio varían según el país origen del número de teléfono registrado en tu cuenta de LINE. Por favor, consulta la opción que se adecúe a tu caso.

¿Te ha sido útil?

No

Quiero cambiar el nombre o dirección registrada en mi cuenta toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

See the relevant information below after checking your Balance type. (You can find it by going to LINE Pay > Settings.)
Note: You can only apply to change your registered information from the smartphone you use with LINE Pay.

For LINE Money account holders:
• If you want to change your name or address, apply here. You'll need one of the following photo IDs:
- Driver's license
- 運転経歴証明書 (driving history certificate)
- Japanese passport
Note: Japanese passports without the "Information on Bearer" page are not accepted.
- Individual Number ("My Number") card
Note: Individual Number notification cards are not accepted.
- Residence card
- Special permanent resident certificate

• If you want to change or edit registered information other than your name and address, contact us via this Inquiry Form.

For LINE Cash account holders:
Please verify your identity. For more information, see this Help article.

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No

No puedo configurar la contraseña, ¿es necesario hacerlo? toggle
Para que puedas disfrutar de los servicios de LINE Pay de forma segura, es necesario configurar una contraseña de 6 dígitos.

Ahora. al establecer tu contraseña debes de tener en cuenta lo siguiente:

- No se puede incluir números repetidos.
- No se puede incluir una serie de 3 números consecutivos.
- No se puede utilizar los dígitos de tu número de teléfono registrado.

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No

Quiero cambiar de contraseña toggle
Si quieres cambiar de contraseña desde tu LINE Pay, sigue estos pasos:

1. Ve a la sección de Configuración de LINE Pay, y pulsa Contraseña > Cambiar contraseña
2. Introduce tu contraseña actual de LINE Pay.
3. Introduce la nueva contraseña. 

Ahora, como medida de seguridad,, te recomendamos evitar utilizar la misma contraseña para otros servicios onlne.

¿Te ha sido útil?

No

Quiero suspender mi cuenta toggle
Si quieres suspender tu cuenta de manera urgente (perdida o robo de dispositivo), solicítalo desde aquí.

Ahora, registrarse en LINE Pay es totalmente gratis y no se incurrirá en gastos a menos que realices transacciones (pagos, envíos de dinero, etc.) por lo que, si actualmente no lo utilizas, no será necesario suspender tu cuenta o darte de baja.

Para más información sobre la suspensión de una cuenta, pulsa aquí.
Por otro lado, si quieres reactivar tu cuenta, solo será necesario que introduzcas tu contraseña desde tu teléfono inteligente.
Si te quieres dar de baja, consulta esta sección de Ayuda.

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No

Cambié de dispositivo y ya no puedo usar el servicio toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You won't be able to transfer your LINE Pay account if you aren't able to transfer your LINE account. To use LINE Pay on your new LINE account, you'll need to sign up for the service with a new account.

If you had a balance left over on your previous LINE Pay account, please apply to have it transferred via the Problem Report Form.

After you contact us from the form above, we'll assist you with the documents required for us to transfer your balance after we verify your phone number and other information.

Please understand that you won't be able to transfer the payment details from your previous LINE Pay account.

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