LINE

Akun LINE Pay

Cara untuk mengaktifkan kembali akun toggle
Cara untuk mengaktifkan kembali akun berbeda berdasar kondisi penangguhan akun dan negara tempat Anda mendaftarkan akun (Kode negara nomor telepon yang didaftarkan ke akun LINE).
Silakan cek Bantuan di bawah ini sesuai negara Anda.

- Untuk negara Jepang, lihat di sini

- Untuk negara Taiwan, lihat di sini

- Untuk negara Thailand, lihat di sini

- Untuk negara Indonesia, lihat di sini

- Untuk negara selain di atas, lihat di sini

Apakah halaman ini berguna?

Ya Tidak

Cara verifikasi bila lupa kata sandi toggle
Cara verifikasi identitas setelah melakukan pengaturan ulang kata sandi berbeda berdasarkan negara tempat kamu mendaftarkan akun LINE tersebut (Kode negara nomor telepon yang didaftarkan ke akun LINE).
Silakan cek Bantuan di bawah ini sesuai dengan negara tempat kamu mendaftarkan akun LINE tersebut.

- Untuk negara Jepang, lihat di sini
- Untuk negara Taiwan, lihat di sini
- Untuk negara Thailand, lihat di sini
- Untuk negara Indonesia, lihat di sini
- Untuk negara selain di atas, lihat di sini

Apakah halaman ini berguna?

Ya Tidak

Lupa kata sandi (PIN) toggle
(Hanya tersedia dalam bahasa Inggris)

If you've forgotten your passcode, you can reset it by following the steps below.

1. Tap Forgot your passcode? under the passcode input box.
2. Select one of the following methods for verifying your identity.

• Registered credit card
Note: You need to wait 24 hours after registering a credit card as your payment method.
• Registered LINE Pay card
• Registered bank account
Note: Your account will be restricted if you enter the wrong information five times. If this happens, you will not be able to reactivate your account yourself, so please contact us here.

3. Enter the required information for the verification method you chose and tap OK.
4. Tap OK on the pop-up notification about receiving the verification code phone call.
Note: You'll receive a phone call from 0120-926-348 to the phone number you registered with LINE and hear voice guidance.
5. Enter the verification code you received over the phone and tap OK.
6. Tap OK on the pop-up saying "Set a new passcode?" and reset your passcode.

Note:
- If you have a LINE Money account and use Japan Post Bank, you'll be asked for additional identity verification information for resetting your passcode. Be sure to enter your converted branch code and account number.
- For more information about converting the branch code and account number, please see this website. (Only available in Japanese)
- For LINE Cash account users, please contact us via this form.

If the steps to reset your passcode do not appear, but the screen to delete your account does:
For security reasons, you will not be able to reset your passcode if you don't have a credit card, LINE Pay card, bank account to add money to LINE Pay, or an email address registered to LINE Pay.

In this case, please delete your LINE Pay account from the "Delete LINE Pay Account" screen, then register for LINE Pay again.
Note: Upon re-registering, your previous purchase history will be deleted.

If you do not know or cannot use your registered phone number:
After updating to the latest version of LINE, register a phone number that can receive phone calls.

If you have a balance on your LINE Pay account but are unable to reset your passcode:
Please contact LINE Pay Customer Care.

Apakah halaman ini berguna?

Ya Tidak

Ingin mengubah kata sandi toggle

Ikuti langkah berikut ini untuk mengubah kata sandi LINE pay.


Langkah untuk mengubah kata sandi:


1. Ketuk menu LINE Pay Pengaturan > Kata Sandi > Ubah Kata Sandi
2. Masukkan kata sandi sekarang
3. Masukkan kata sandi baru ke layar untuk mengatur kata sandi

Pastikan untuk tidak menggunakan kata sandi yang juga digunakan di beberapa layanan internet lainnya.

Buat kata sandi yang berbeda di setiap layanan internet untuk menjaga keamanan.

Apakah halaman ini berguna?

Ya Tidak

Ingin menonaktifkan akun LINE Pay toggle
Jika perangkat Anda hilang dan Anda ingin menonaktifkan LINE Pay dengan segera, Anda bisa mengajukan permohonannya dari sini.

Akun LINE Pay bisa digunakan dengan gratis dan pembayaran atau perpindahan saldo tidak akan terjadi selama Anda tidak melakukan pembayaran atau transfer menggunakan LINE Pay.
Oleh karena itu, Anda tidak perlu menghapus atau menonaktifkan LINE Pay meskipun Anda tidak akan menggunakannya untuk sementara waktu.

Anda bisa mengaktifkan kembali LINE Pay secara langsung dengan cara memasukkan kata sandi melalui ponsel Anda.
Catatan: Silakan cek cara mengaktifkan kembali akun LINE Pay di sini.

Jika Anda ingin menghapus akun LINE Pay, dan bukan menonaktifkannya untuk sementara, silakan cek caranya di sini.

Apakah halaman ini berguna?

Ya Tidak

Ingin menggunakan kembali akun LINE Pay toggle
(Hanya tersedia dalam bahasa Inggris)

If you're unable to access your LINE Pay account, please refer to the section below on how to reactivate it which applies to your situation.

The account was deactivated upon your request
You can reactivate it on your smartphone. To reactivate your account, start LINE Pay and enter your LINE Pay passcode on the passcode input screen. 

If you have forgotten your LINE Pay account passcode, the steps to set a new one differ depending on your registered country (the country code of the phone number you registered to your LINE account). After confirming your country code, please refer to the following:

• If your registered country is Japan, see this article.
• If your registered country is Taiwan, see this article.
• For all other countries, see this article.

If you haven't set a LINE Pay passcode, you won't be able to reactivate your account yourself. In this case, please contact us here.

You transferred your LINE account using a phone number from a different country
When you transfer your LINE account (using your registered email address or linked Facebook account), use of your LINE Pay account will be restricted if you verify your LINE account with a phone number from a country different from the one it was previously verified with. This is in order to protect your account's payment information. If your LINE Pay account is restricted, you can delete it yourself, or use your existing LINE Pay account again.

• Deleting your LINE Pay account
When you tap Reset account from the lockout screen, all of the information from the LINE Pay account you had been using until now will be deleted, and you can register again.

• Using the LINE Pay account you were using before
Reinstall the LINE app, then log in using the same phone number you used for verification before. After verifying your account, start LINE and tap the Wallet tab > LINE Pay to use your LINE Pay account again.
Important:
- Before uninstalling the LINE app, we recommend backing up your chat history.
- For more information on verifying your account after reinstalling LINE, see this Help article.

• If you cannot reset your account and are having issues using it
Please contact us again after referring to this page.

You cannot access your account because you changed your device
When transferring your LINE account to a new device, if you accidentally created a new account or deleted your account, you will not be able to access your LINE Pay account. You will also be unable to use your LINE Pay account if you cancel your registered email address from your LINE account.

For more information on transferring your account, see this article.

If you cannot use your LINE Pay account because you changed devices, please contact us here.

You transferred your account without setting a passcode and your account was deactivated
If you transferred your LINE account without setting a LINE Pay passcode, your LINE Pay account will be deactivated as a security measure. If you'd like to use LINE Pay again, please contact us here.

You cannot access your account because you forgot your passcode or are locked out of your account
If you forgot your passcode or are locked out of your account, see here.

If you enter the wrong card or bank account information more than five times when trying to reset your passcode, your LINE Pay account will be restricted and you will be unable to reactivate it yourself. In this case please contact us here.

You cannot access your account for reasons other than the above
Please contact us here.

Apakah halaman ini berguna?

Ya Tidak

Apakah LINE Pay masih bisa dipakai setelah ganti ponsel? toggle
(Hanya tersedia dalam bahasa Inggris)

In the event you changed or repaired your device, you can continue using LINE Pay.

Select Log in after reinstalling the LINE app on your new device to transfer your LINE account. Your LINE Pay information will also be transferred automatically.

See here for steps on how to transfer your LINE account.

Please be aware that you will not be able to use LINE Pay after transferring your account in the following cases. If any of the following apply to your situation, please delete your LINE Pay account before changing devices.

• You are transferring your account to a device with an OS that does not support LINE Pay.
Note: Other than iOS and Android, OSes such as BlackBerry, Nokia, and Windows Phone are not supported.

• You are transferring your account to a device that does not support LINE Pay.
Note: Other than a smartphone, devices such as tablets are not supported.

• You are transferring your account with a phone number that was issued from another country.

If you transferred your LINE account with a phone number issued from a different country, see here.

Apakah halaman ini berguna?

Ya Tidak

LINE Pay tidak bisa digunakan lagi begitu mengganti ponsel toggle
(Hanya tersedia dalam bahasa Inggris)

You won't be able to transfer your LINE Pay account if you aren't able to transfer your LINE account. To use LINE Pay on your new LINE account, you'll need to sign up for the service with a new account.

If you had a balance left over on your previous LINE Pay account, please apply to have it transferred via the Problem Report Form.

After you contact us from the form above, we'll assist you with the documents required for us to transfer your balance after we verify your phone number and other information.

Please understand that you won't be able to transfer the payment details from your previous LINE Pay account.

Apakah halaman ini berguna?

Ya Tidak

Bisakah LINE Pay digunakan di beberapa perangkat? toggle
Anda tidak bisa menggunakan akun LINE Pay yang sama di beberapa perangkat.

Silakan lihat cara membuat akun LINE Pay pada halaman Bantuan di bawah ini, sesuai negara dan region tempat Anda menggunakan akun.

Taiwan
Thailand
Negara dan region lainnya

Apakah halaman ini berguna?

Ya Tidak

Cara mengubah nama dan alamat terdaftar toggle
(Hanya tersedia dalam bahasa Inggris)

See the relevant information below after checking your Balance type. (You can find it by going to LINE Pay > Settings.)
Note: You can only apply to change your registered information from the smartphone you use with LINE Pay.

For LINE Money account holders:
• If you want to change your name or address, apply here. You'll need one of the following photo IDs:
- Driver's license
- 運転経歴証明書 (driving history certificate)
- Japanese passport
Note: Japanese passports without the "Information on Bearer" page are not accepted.
- Individual Number ("My Number") card
Note: Individual Number notification cards are not accepted.
- Residence card
- Special permanent resident certificate

• If you want to change or edit registered information other than your name and address, contact us via this Inquiry Form.

For LINE Cash account holders:
Please verify your identity. For more information, see this Help article.

Apakah halaman ini berguna?

Ya Tidak

Tidak bisa mendaftarkan kata sandi toggle
Agar Anda dapat menggunakan LINE Pay dengan aman, silakan buat kata sandi yang terdiri dari 6 digit angka.
Angka-angka berikut tidak dapat didaftarkan sebagai kata sandi. Hindari penggunaannya saat membuat kata sandi.

1. Menggunakan 3 angka yang sama secara berurutan (Contoh: 111***)
2. Menggunakan kurang dari 2 jenis angka, meskipun angka tidak berurutan (Contoh: 202020)
3. Menggunakan 3 angka yang berurutan (Contoh: 123***, 876***)
4. Menggunakan 4 digit angka belakang nomor telepon yang terdaftar di LINE Pay
(Contoh: Jika nomor telepon Anda 081-1234-5678, maka Anda tidak bisa memasukkan angka 5678 dalam 6 digit kata sandi yang dibuat)

Apakah halaman ini berguna?

Ya Tidak

Tidak tahu nomor telepon dan alamat email yang terdaftar di LINE Pay toggle
Cara mengecek nomor telepon serta alamat email yang terdaftar di LINE Pay berbeda, tergantung dari versi LINE yang digunakan.
Silakan cek versi LINE Anda dengan cara tekan menu utama Lainnya > Pengaturan > Tentang LINE > Versi Saat Ini dan cek nomor telepon serta alamat email terdaftar menggunakan langkah sesuai versi LINE.

LINE untuk Android
• Versi 5.4.1 ke atas
Cek dengan cara tekan menu utama LINE Lainnya > Pengaturan > Akun
• Versi 5.4.0 ke bawah
Cek dengan cara tekan menu utama LINE Pay Pengaturan > Info Saya

LINE untuk iOS
• Versi 5.3.1 ke atas
Cek dengan cara tekan menu utama LINE Lainnya > Pengaturan > Akun
• Versi 5.3.0 ke bawah
Cek dengan cara tekan menu utama LINE Pay Pengaturan > Info Saya

Pemberitahuan mengenai perubahan spesifikasi pada bulan Agustus 2015 bisa Anda lihat di sini.

Catatan: Anda bisa menggunakan fitur LINE Cash meskipun tidak mendaftarkan alamat email ke LINE.

Apakah halaman ini berguna?

Ya Tidak

Apakah Kunci Kata Sandi diperlukan? toggle

Kata sandi LINE Pay berfungsi untuk mengamankan akun LINE Pay Anda bila ponsel Anda hilang atau dicuri.

Dengan melakukan pengaturan dari menu utama LINE Pay Pengaturan > Kata Sandi, Anda bisa melindungi informasi saldo dan kartu Anda.

Apakah halaman ini berguna?

Ya Tidak

Saya ingin agar saya tidak perlu memasukkan kata sandi toggle
(Hanya tersedia dalam bahasa Inggris)

You can configure the passcode settings below by going to the LINE Pay main menu and tapping Settings > Passcode.
Note: These settings will also apply to the stand-alone LINE Pay app.

• Passcode verification for logins and payments
Turning this setting ON will require you to enter your passcode for:
- LINE Pay logins
- My Code payments
- Scan Bill payments
Note: You won't need to verify your passcode again if you use the same service within five minutes.

If this setting is turned OFF, you won't need to verify your passcode unless you spend JPY 300,000 or more in a single day.

• Use fingerprint (Android) or Use Touch ID/Face ID (iOS)
These features let you use biometrics instead of entering your passcode.

Apakah halaman ini berguna?

Ya Tidak

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